Report on specific file in C:\Users subdirectories
Hello there, I'm after a simple way to search for a specific .txt file in the subdirectories of C:\Users on all our computers. It could be residing in any of the subdirectories in a user's profile, i.e. C:\Users\Frank\Desktop, or C:\Users\Barry\Downloads etc. Thanks in advance.
Configuration Status Report
Is it possible to schedule a report that contains the success rate of a deployed configuration?
ServiceDesk Plus Database Migration
Does anyone have a relational table for data-dictionary.xml ? I am looking to import data from our old ticketing system(Kayako) into ServiceDesk Plus using MySQL and I need to know how the tables are related and what is required for things to work correctly.
How do I customise the Global View dashboard?
I'd like to see different charts on the Global View dashboard. How do I change these?
Are you meaningfully using Incident Templates? Advice/discussion needed
We are in the process of replacing SysAid with ServiceDesk (MSP). The employees are used to logging into a portal and filling out tickets without templates. I'm all for using templates if there's an appreciable improvement for the user. If anyone would provide some examples of how they use Incident Templates in a time-saving or user experience improving way, that would be awesome!
Dump outgoing email when sending fails
Hello, For some reason we regularly encounter mail failures when trying to forward solutions or reply to incidents. While it is frustrating when the sending fails for no apparent reason, what is even more frustrating is that the window closes and whatever message was just typed out is lost. It would be TREMENDOUSLY useful to either have that window NOT close and lose the message being sent, or at the minimum dump the message somewhere to be recovered. At this point any time that we give
Request: customize alarm colors, and blinking
I'd like to have the option of adding a "blink" option to certain alarms (all "Critical", or a specific alarm) in order to increase visibility. I have OpManager (new UI) opened on a second monitor at all times, and this would be a great feature for me. For example, in my network overview, I have a widget for "Unacknowledged alarms", and would like background of the text of critical alarms to blink red/white, at like a 1 second interval. Also, it would be nice to change the colors from the standard
Servicedesk Plus and attached documents
Hello We have a big problem, we can't open Attached files. When we try to open the Filename is shown as something like this 'FileDownload_jsp?module=Change&ID=157809&KEY=C1C01E1C-A572-4408-ACF9-466605A0D3E7&delete=false'. I did find the Attached File directyly on the Application Server and no problem opening that File. This is very important. Best Regards Reidun
How to generate a handover report - IT Asset Management
Hi, I would like to implement in SD+ something like IT repository management. We have 3 IT warehouses and we want to generate a report (which must be printed and signed by a person) each time computer or other asset is taken or brougth back into the warehouse. I tried to solve this by using a report but can't generate a report for a specific named asset (I can't provide parameters to the report). Is there any other way to generate such a "handover" report in SD+ ? Regards Lukasz
Printing service request detail including tasks
While in a Request, I can choose "Actions" and "Print Preview" - this prints everything I need except the Tasks associated to the Request. Is it possible to print out all detail for the specific Request, including the tasks? Thanks, Jamie
Email Alerts on Enterprise AppManager
Hi All, please could you help me to uderstand how email notification on AppManager Enterprise? I have one AM admin and three AM managed all enterprise edition. Because managed server are firewalled and only opened ports are those needed by AM interconnection. I would send email notification for alert registered by managed servers from my admnin server . How i can configure it i found threshold profiles and email action only on managed server and not on admin server. Thanks in advance.
Syslog OpManager
Hi I want to ask you if there is possible to view the logs of devices of one month or two month that is to say a long-term in the syslog rules menu Regards Ahmed
HA - error
I want to do High Avalability, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB I'm trying to do Step 7: After installing the PMP secondary server, you need to change it to run with MS SQL by carrying out the following: Execute ChangeDB.bat But I get the error: Oct 22, 2014 3:47:55 PM com.adventnet.passtrix.utils.PMPChangeDBServer validateDataBase INFO: Network error IOException: sun.security.validator.ValidatorException:
Feature Request – Import / Export / Sync Calendar/Schedules
It would be nice to have a feature that would allow you to Import / Export / Sync Calendar (Schedules) with other applications like google calendar or exchange.
Problem with saves from Database
I have a ServiceDesk environment in my company and I 'm trying to do a round of the database (SQL Server 2008 r2) but to reach 6 % of the saves out the following errors Java.io.IOException : Write Error - SDBackUP.Java : 1225, - SDBackUP.Java : 905 , - SDBackUP.Java : 353 , - Response Stream.Java : 67, - SharedSocked.java : 409 , - TDSCore.Java : 438 , - JTDSStatement.Java 176 I also get this error: Exception in thread " main" java.lang.OutOfMemoryError : Java heap space ..... I need help to solve
Asset Scan problem
We installed Asset Explorer Agent of all computers in our AD computer through a GPO, and it works fine for most of our asset except a few. The first scanning after asset explorer agent installation was successfully finished for some assets.. But, if we try to scan it again from Windows Domain Scan or from asset itself, it gives this error: FAILURE :Failed to communicate the agent. with imported assets.. it gives this error: FAILURE :No response received from workstation. Probably the workstation
History of Deleted Requests & Best Practice Inquiry
If a Request is Deleted (i.e. someone forwards an email to the helpdesk by mistake and creates a request), what is the best practice for handling removing the erroneous request? We do not give our technicians the ability to Delete Requests. If a request is made to the SDAdmin, we can delete it, but...for audit purposes, how can we get a list of Requests that may have been deleted, and by whom? Can anyone confirm the request number is retained in the database if it is deleted? I saw posts suggesting
ukr.net rich text problem
Hello everybody! Have some old problem. From the old vers 6.x ServiceDesk to present vers have a same bug. Problem looks like - if user send mail from ukr.net (public Ukrainian mail service) web interface with Rich text formatting (stand as default) request that create from this mail have blank body. temp resolve is resend mail from myself from outlook.this is crooked solution. Maybe you have some simple solution? link to sampl *.msg of mail on GoogleDrive https://drive.google.com/file/d/0By961I7XEUvQbzZMNWxHY2V0dUE/view
how to clear the contents of an additional filed within incidents when reassigning ?
Hi, Is there any idea about how to clear the contents of an additional filed within incidents when reassigning this request to another technician? this would help me to create a certain field to enable the technician to write the reason of inactivity on a certain request to gather those reasons on a report to my manager. or is there any other way to do so? thanks for the help regards, Wadea
Remote Control in Service Desk Plus
Dears, I am using Helpdesk and trying to use remote control. But I am facing problem with the configuration of remote agent in firewall. Is there any list of ports that I need to enable on the firewall ? Also, if there is any proper configuration documentation please share it.
Import Respurce from OU
Hello I am avaluating the product and so far i have not been able to do much. I have been trying to import all the servers from our AD, but when i try to do it it gives me the entire AD Structure and not just the underlying OU i want. Is there a way to achive that?? I have tried to copy the location of the OU in the AD and paste it into the import wizard but it stills give me everything The OU i need is an underlying OU from another OU..... Domain->OU->OU its the last OU i want and all the OU under
Dashboard Customization
I remember the dashboard is customizable beginning ver 9; however, I cannot find ways to add/remove reports to the dashboard now. Will someone tell me how to have the dashboard in edit mode? Thank you.
Options for Reducing Database Size
Hello-- We've been running OpManager for a couple or so years now and really never had any caps on historical metrics, etc. Now our OpManager SQL DB is about 47 GB and it's time to do some radical changes in what data we keep and how long. Can you point me to any instructions on how we can limit the data being written to the DB, and, how to reduce the current size of our DB? Thanks, Stephen
Android app - Unable to contact ADManager plus server
HI all, i wonder if anyone encounter the same problem. I can use almost all the function on the app, delete user, enable user, disable user, unlock. It does take a while (10 secs) for the server to reflect its unlock when it says success on the app. But when i attempt to reset password, it just says " Unable to contact ADManager Plus server" I wonder if there is anything that I need to look into or configure? Please assist .
User Principle Name
Hi Everyone Just found this software and started to play around with it's features. We import several users at once (sometimes hundreds) into different OU's etc. My main problem is that we have a generic naming convention for the users and that is firstname.surname. When I create a csv with the details (givenName, sn, Department etc.) wand try to import it into the software, it automatically generates a User Principle Name using "givenName"+"sn" but this isn't what we need as we separate these by
Remove Imported CI Fields From .CSV
I made my first attempt to import CIs via .csv into our Servicedesk Plus environment. This worked well, but was only a test. My problem now is that the additional fields that were created for that CI, which were the headers for each selected column in the .csv, are visible on any CI record in my environement (Including Technician/Requestor information) and even after deleting the particular CI/assets originally added, this is still the case. How do I remove these fields when they are not visible
ServiceDesk Plus SSL for an internal domain
I'm looking to implement SSL (Port 8080 or 8443) on an SDP installation running on servicedesk.domain.local . Can this be achieved with the tools provided or is there specific procedure? Whilst it's straight-forward to create a self-signed certificate using IIS, I'm not certain where to start with Tomcat. Thanks
Cannot get custom reports to save
After making several custom reports in the previous days, since yesterday I have been unable to save any reports= I press the button but nothing happens!? I should like to be able to save a report to use the format as a custom report but currently I cannot do so! Any ideas?
Monitoring Cisco Catalyst 3650
Hi, I'm trying to add Cisco Catalyst 3650 switch to OpManager 10, but it doesn't discover it correctly. OpManager recognizes it as a router and doesn't see all the interfaces. How can I fix it? Thanks, Best regards, Roman
receive syslog from central syslog server
Hi, i have central syslog server and would like to forward syslog to the opmanager (ProbeA)for the monitoring. Since there have many of devices did not monitored by that porbe server. So that it cannot trigger the syslog alarm. Is it possible to make that probe server monitor those devices' syslog which from the central syslog server?
Publish Service Catalogue
Is there any chance we could publish a service catalogue form? Some of our clients require support but it would be too expensive to give each a license. They would like to make some support request, nothing else. Thank you
Summary load of two interfaces
Hi, I monitor Juniper Netscreen SSG 550 firewall with OpManager. And I would like to see graph of summary load of couple of interfaces and create threshold for value. Now I can see only separate graphs for these interfaces. I there any way to do it in OpManager? Best regards, Roman
The New iPhone app is amazing.
The new iPhone app is amazing. Set it up today and ir rocks. I can disable accounts, reset passwords and enable accounts on the fly. This is going to be so mush help when you get that phone call from a manager on the west coast and your in the east to shut down an account. Click it is done. How great is that. All IT managers need this handy piece of software. You do not know what your missing. Thanks ME and ADManager Plus team for stepping up and getting this out to us.
Notification Rules
Is there any way of emailing what the actual update is when a job is updated and sent to a technician? There seems to be no $ update tag, so the technician gets an email stating the job has been updated, but needs to log in to see what the update is. As an aside, is there a release date yet for the new UI?
plz help me
i am trying to started the sdp from cmd but it show me like this
No hardware information HP Proliant Servers
Hello, im trying to monitorize some HP Proliant servers, but we dont receive any information related with the hardware. this is the only info that we receive: [URL=http://s1058.photobucket.com/user/lech0n1/media/info1_zps3476c2a5.png.html][IMG]http://i1058.photobucket.com/albums/t418/lech0n1/info1_zps3476c2a5.png[/IMG][/URL] [URL=http://s1058.photobucket.com/user/lech0n1/media/info2_zps1cd90811.png.html][IMG]http://i1058.photobucket.com/albums/t418/lech0n1/info2_zps1cd90811.png[/IMG][/URL] but we
Listener Port Down
Hi, We have demo installation and we get this error message ( image attach ) in same time we configure the firewall ( Sonicwall ) to send logs using port 1514 when we add the syslog server in sonicwall, my question: Is this will effect in reading data on firewall analyzer and get an accurate data ?! and how can i make the port 514 Up Server 2012 ? thanks
Calculated Field
hello, Does anyboby knows how to include a calculated field into a report. I want to show the differences between two date fields. (Created time - Response time). thanks!
Authentication error Active Directory
Hello , the problem with authentication with a domain account. The error in the user name or password. Import was successful. A uthentication Active Directory included .
scan computers
Poll computers in the domain are completely satisfied. In our network there are several dozens of computers that are not in the domain. Want to run ae_scan.vbs and request additional information from users. For example the script asks the questions in the text box and the user is responsible are recording as a result in an additional field asset.
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