Scheduled Log Import Time
Hi, Is it possible to change the import time of a scheduled log import? My understanding is that the import time is determined by the time that you first do the import, can this be changed? For example if a log is scheduled to import at 9am every day, can this be changed to say 6am? Thanks
ELA 8.5 and Solaris 10 audit logs
Dears, Currently, We've ELA 8.5 as log-server in our network and configured some network elements + servers with it. so normally all log information will be redirected to ELA . I've question about ELA features ... I'd like to know if ELA can be used as IDS system .. Actually for a Solaris10 box we've turned on the Audit log generation which means all file access, modify, delete, creation and many more will be reported and will be logged. But there is no view to categorize these kind of logs ... only
Run ManageEngine ServiceDesk Plus behind a reverse proxy
Hi, I'm trying to host ManageEngine ServiceDesk Plus behind a reverse proxy (IIS 7). I got almost everything working except browsing the requests. This requires some javascript modifications which I can't get working. Are there any special instructions on how to get this working? Regards Peter
Task Template Availability
While trying to utilized the Task Template feature, I noticed the following which may be beneficial (it sure would for us) Task templates are not available for selection in request templates. This means, that even though I have to recreate duplicate tasks for all those request templates that may require similar tasks. Adding the ability to add task templates to request templates tasks would be great.
SCP API request id field name
I am using the supplied java scripts to create tickets in ServiceDesk Plus from SupportCenter Plus. This is working ok but I am also trying to include the SCP 'Request Id' in the parameters passed to SDP. I have created an additional field in SDP called SCP_ID and am using the following update to the SDP.xml: <param> <name>SCP_ID</name> <value>$id</value> </param> This does not pass a value to SDP. I have tried using $Priority as the value for example to test the functionality and this works OK
SNMP
Running SDP MSP Professional 8211 If the asset discovery will not find/scan an object but the Manageengine MIB browser will, is there anything I can do to make that work?
ME SDP MSP Not able to update task status from tasks list
Hello, In ME SDP, if you go to the Tasks tab of a Request, you can do two things: 1. Update any piece of information, including status, right from the list by clicking on the row column. 2. Tick the checkbox and select an action from the Action drop-down on top In ME SDP MSP both of these are not possible despite that there is a checkbox before each row. So is that a bug or am I missing something? Thank you P.S. I tried this with the online demo.
Error Log
How can I see ip of user that creating\updating\deleting something in error log? http://sdpsite/ErrorLogListView.do
notifying Requestors of a service incident
I know you can map (relationship) Requestors to a service. With this in mind is it possible to Notify all requestors of a particular service incident? Relationship Requestor -> Uses -> Service Y Example: 5 Requestors are interested in Finance application (service) Service has an incident, Requestors need to be notified of incident Now without adding all 5 manually (example only as real no.s of requestors to services is 000's) can I email notify only requestors interested in the specific service?
Column "Approval Status" for Requesters
Our Requesters want see column "Approval Status" in SDP 9 - how to? By design this column is avaliable only for Technician http://odarchuk.com
Access UDF's for Service Request Additional Fields
I know i can use the additional fields in email templates for incident based requests using $UDF_CHAR1, etc... how to I access the additional fields for service requests in notification templates?
User password
Hi, When creating a new user, I'd like to keep the newly created password for other purposes. Basically when I generate a new user, I get a password but don't know If I can retreive that field anywhere. Thanking you in advance, Cédric
Application Layer hanging
I have reads the posts, to no avail. I have tried to re-install on 3 different clean 20123 servers. Each time, when I get to startsdp.bat, it hangs on the application layer. The logs seem to indicate request scheme is http an then stop at around 89 percent in that section. I am using stock settings, and the run.bat says I should be able to connect but I cannot. Any ideas? Using 8211 SDP MSP Pro build.
Printer Messages as alert
I want the printer messages to be added to the OpManager and to have an alert when an issue occur, i.e tray is open, paper is empty. I used the OID 1.3.6.1.2.1.43.18.1.1.8 but still i need to configure alerts,
View History Process Monitor
Hi, In the new interface OpManager is not possible to view the history of the process monitor . It would be great to add is a function attached screenshot. Regards Ruben
Non super-admins have non-writeable fields in user creation templates
I've created a template for single user creation, however when I log in as a non-admin user to test the template, a lot of the fields, such as Password and Description, are grayed out - non-writeable. The fields are not set to read-only. I've assigned all permissions to this user except SuperAdmin with no luck. When I assign the SuperAdmin role to this user, everything works as expected. I am using impersonation as well. Does anyone have any ideas? I am using the evaluation version because the
.lock
Hello, We have a file called .lock in DesktopCentral_Server>/bin folder, is this necessary to delete it before applying the hotfix build #90059 ? We had problems to applying a older hotfix, Technical Account Manager give me advise to delete ppm.lock file, but there is only a .lock file Regards, Marco
RecoveryManager Plus just got better! Now take complete control of Active Directory, with On-Premise Backup.
Now travel back in time and take complete control of changes made to Active Directory objects, right under your watchful eyes! RecoveryManager Plus now comes with on-premise backup which means that you get to keep all your data in your secure local storage rather than stash it away on the cloud. That's not all; RecoveryManager Plus comes packed with all your favorite features! Perform incremental backups of Active Directory objects, roll back to a specific point by choosing a previous
Automating Ticket Creation
I have several database servers that I would like to track the type and number of specific issues for each server and then of course, track the time and resources expended to resolve the issue. I have set up my jobs to send an email to helpdesk@afrmic.com when a job failure occurs. The idea of course, is to have the help desk system generate a ticket from that email. The sender of the email will be the server name. I have tested this a few times and not only does a ticket not get created I do not
Tracking hosted application licenses
We are trying out ServiceDesk Plus so we are new to the software and its features. Putting the software through its paces I am trying to track our licenses for cloud based applications. Is anyone out there doing this? I see where I can add a contract for our hosted applications provider. It seems I can add the the number of licenses/users for the application via a 'License Agreement' and adding a 'Software License', but I can't seem to allocate those licenses to named users. Is that not possible
Error when restoring production data to a test environment
we are setting up a Test environment but every time we restore the backdata taken from our prodcuetion environment we get the error "java.sql.SQLException: Cannot find the object "CIType_603" because it does not e xist or you do not have permissions." Out test environment is the same build version as the backupdata from our the production server we are using an MS SQL Server Any ideas?
Modify User Templates - Change Value in Memeber of Field
Hi Everyone. I am trying to create a modify user template that will change a value in the Member of field without removing all the other values. example if a user is a member of Group A, Group B, and Group C. I want to be able to create a template to modify the user so that if they have Group B it needs to be replaced with Group D. The only way I have found to do this if it removes all the other groups and replaces it with Group D. I need to be able just replace one specific group with another
How to search MERGED request.
Greeting, I merged like 4 request and now the merged request is missing. How can i find them? I try searching one by one but it say 'FAILURE: Invalid Request ID'. I try to search filter but there is no option for merged request, please advise. Best Regards, - Muhammad Afiq
Service Desk Plus custom report add columns
In the reports tab, how to add more columns in the "Available Columns"?
Variables displaying instead of normal text since 5113 update
It seems that on a number of screens, the variables aren't resolving to plain text. Here are some screenshots.
Feature Request: Domain Order
On Domain Settings, for Multiple Domain, be able to specify a display order. We have 6 domains, 3-4 are in use, and 2 legacy. Even in AD Manager Plus, it's not consistent, showing domain listed in one order in AD Mgmt, and in a different order in AD reports. However, we'd like to specify the display order, so we can push our legacy ones to the bottom of the list and order our 3-4 current domains in order of preference. We do currently use the "Default Domain" as our primary user domain, however we
Feature Request: Bulk Operations filtering by Group
We would like the select by Group functionality available in all the Bulk operations for users, exchange, terminal service, computers and groups. Allowing us to enable, move, modify etc. based on Group membership. In Addition, the “Modify Groups” under Group Management on the horizontal toolbar, is incorrect, it appears to be a singular group modification option, and we’re not able to modify multiple groups in bulk. This is labelled correctly if using the left hand vertical menu. Additionally, when
ADManager Plus reports
Hello all, for an internal audit we would know if is it possible to have a report that shows us the list of shares defined on our file server accessible for a specific user or specific group. Thanks Marco
Feature Request: Customise Interface
AD Self Service provides various options for customisation, and while I've managed to replace the logo in ADManager Plus, it's lacking in customisation options compared to AD Self Service. In particular, along with a separate request for domains on the login page, we would also like to add additional text on the login screen, along the lines of the standard "For authorized users of "company name" only... etc etc." perhaps a "brief" few lines, but clicking/hovering it, gives the full text, which is
Deprovisioning Users?
I was hoping there was a way to right-click or select deprovision user, when a user object needs to be disabled. Much like ActiveRoles Server, where you would right-click the object, select deprovision, and it would go through a series of tasks. Including, disabling user, setting pw to random, disabling mailbox, moving to Disabled Users, etc. It only appears to be an automated task? Is this the truth? How do you remedy disabling mailboxes and hiding them in Exchange?
Exclude Disabled Users From User Reports
We have a lot of return employees in our external offices so we don't delete their AD users, we disable them and move them into a child OU. When I run a user report, is there a way to exclude disabled users? For instance, if I'm going by state, I'll pick that state in the Chose OU section, but not its child Disabled OU, but the report grabs those anyway. If I can't exclude by the container I pick, can I exclude by it's Active/Disabled status in AD? I think there's a way to do it from Group Reports,
Finding scheduled reports created by another technician
Whilst working on site with a client recently we encountered an issue where the customer was trying to find a scheduled report that had been previously set up in ManageEngine ServiceDesk Plus. They knew it existed as it was still sending reports but they were unable to locate the actual scheduled report. The reason for this was due to the fact that s cheduled reports are currently only visible to the technician that creates them in ManageEngine ServiceDesk Plus. In this case the scheduled reports
After 9500 to 9600 update Netflow wont start
Windows 2008 64 bit. I should have never tried to update this.... Update went fine 100% , tried to start service wont work (in services.msc). Restarted wont work , Stopped Netflow service, tried to to run run.bat says 8080 is busy. Killed mysql , java , says the same Tried to run different port doesnt work either ... Its like a zombie process ( used tcpview.exe, theres no process associeted with it)
Record or flag a Service as being affected by an incident or problem
Hi I am looking for options to record or flag a Service as being affected by an incident or problem. All that I have come up with thus far is Incident linking to a Problem and within that Problem record - flag/choose the multiple IT Services affected. Are there any other options or ways to do this ? i.e. record an incident/problem as affecting a service or causing an outage to that Service. Glenwood
License Renewal
Hi there, Until recently we've been licensed for 10 technicians in ServiceDesk. We had this license because we had 6 technicians but one of those technicians are no longer with us, so it was my understanding that we could use the free license for up to 5 technicians. Our license was due for renewal but I was advised by our vendor that we didn't need to do anything further as we only have the 5 technicians. Unfortunately as of today we can no longer login as any of our technicians, or the admin
Inventory for a DLL
I have a piece of software that is implemented as a DLL. It is called out of another product and I am looking to inventory this DLL in order to know what versions each machine is running and use this information to target machines for updates. Is there a way to configure Software Inventory to pick up a DLL file? Thanks in advance for your assistance.
How to monitor background processes (jobs) in SAP
Good day, I wonder if anyone of you has monitored jobs from SAP, to see if it has been canceled, held, throughout its course, this need for a plug-in or I can monitor as a log or via snmp? Thanks for your answers and help.
Insert a ticket directly in the database
Is it possibile to insert a ticket using SQL clause directly in the Support Center Plus? Thank you
Oputils6->7 upgrade .. Support won't answer email
I do not understand why an upgrade file is not available for download like it is for every other product ?? We have to contact support? Great I did that .. twice, no response. Really glad I'm paying for support on this product ..
Event ID 0 from source PostgreSQL
The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. had this problem after restart got it fixed but it may come again please advice the fix. regards
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