PMP Application Administration (Admin Account)
I have a question regarding security and role access. I read the installation documentation and it doesn't show or specify where the administrator account is created to manage the application. Does this local application administrator account have access to view/modify passwords in the vault, or do they only have the ability to configure and manage the application? I would prefer to restrict the local application admin account from viewing/modifying passwords, and only allow the Password Admins
ADmanager, Office 365 and proxyAddresses
Hi guys, I am running ADmanager and office 365, what I need to do as part of a user creation template is populate the LDAP attribute "proxyAddresses" based on the users username. I have added the custom attribute fine, but I don't know how to add a variable to the prefix of the email address. for example: I have a username called "test" and I need to populate proxy addresses with: "SMTP: test@domain1.com;smtp:test@domain2.com"
ADManager Plus Build 6250 Released !
Hi, We are glad to announce the release of ADManager Plus Build 6250! Please find below the features and enhancements included in this build, New Features: Exclude Child OUs filter: For AD management/reporting tasks, this filter allows you to precisely select the particular OUs only in which the specified management/reporting tasks have to be executed, by allowing you to exclude their child OUs from being modified/affected by the task. 'Remove users/computers from all groups' option: For pruning
Create New Help Desk Role with custom attributes
Hi everyone, I would like to create a new role in ADManager Plus which is only allow the technician to modify some custom attributes in AD but it's fail. Below is the screen capture from the ADManager Plus. 1. I setup a New Help Desk Role and select only "General Attributes -> Modify CustomAttributes -> LDAP Login" 2. Assign this role to the technician and login to ADManager. Search one user and try to modify other custom attributes which is not allow to modify it. It's success to modify.... Anyone
ADManager Plus WorkFlow - Create request for modify user attributes
Hi Everyone, I am trying to learn and test the "WorkFlow" function in ADManager. Is it possible to assign the user attributes modification or update become a "Request" and assign to other Executor? Or i want to control the technician which can modify/update user attributes to make use of "WorkFlow" function to prevent any unexpected mistake? Thanks! Br, Marco Wong
Modify Computer behavior
Is there a way to modify computers with my own templates the same way we modify users? For example, if I search (top right search box) AD for a user account, then click on one of the results, a window pops up where I can select a template. When I search for a computer and click on a result, it just shows AD Explorer where I can't modify anything
Asset Management by Department
Is there a way to assign a technician rights to edit the asset module for only a single department? I need to be able to allow a user from each department to manage their departments inventory. They will not need to work with trouble tickets. Thanks, Joshua
Manager of multiple sites or departments
Hi, My users are able to view their cases in the portal. However I want the manager to view requestes of its departments or/and sites. In the dropdown menu I can only select the person to view his cases, his department or his site. How do you deal with managers / persons with multiple departments? Thanking you in advance, Cédric
PROBLEMS AFTER CHANGING BRAZIL SUMMER TIME
Hi, After the change of Summer time here in Brazil the time in the OpManager application appears in correct form but in the interfaces the time is up one hour. To try to correct this issue I started the service opmanager again and the time in the interfaces got correct but in the “performance monitors” the time is wrong up one hour. Can you help me try to solve this issue. Regards.
windows connection method
we are evaluating Password Manager Pro and like very much. Our security team wants to know how PMP connects from linux back to windows to manage service accounts and user accounts. We dont have the answer to this question. Can someone give us bit more details on how this connection happens so we can pass it on to ur security team. -Tom
Searchable Fields
Is there anyway of being able to select fields that are included on the left hand search option in Service Desk Plus? At present we have fields for new user requests where someone logs they have a new person joining their team. When we are trying to do our audits the search feature does not include these fields are reliant on end users entering the starters name in the description or subject of the request.
Desktop Central Integration with Asset Explorer
Hi, With reference to your website you have an integration between Desktop Central and Asset Explorer I can´t find any documentation about this on your webpage or in the manual. What exactly is the integration? http://www.manageengine.com/products/desktop-central/help-desk-integration.html#Asset-Explorer-Integration // Erik T Inuit AB
PMP windows Agent and Agent service account password change
Using the Windows Agent to handle password syncs for non domain win2008 servers which are firewalled off. I'm using the local Administrator account as the build-in window's service accounts seem not to have the privs to change passwords. Now the problem I have is how does this setup handle the changing of the service account's password by PMP itself ? The security policy we have to conform to specifies that any privileged accounts need to be changed every 30 days. This is the reason we bought PMP
NetFlow IP addresses
Hi Long story short, I have two interfaces in my ASA which I am monitoring. Everything works but I don't see the IP addresses when I go to Source, Destination nor Conversation. I clicked Resolve DNS but don't see the IP addresses I edited the Interface parameters and used 8.8.8.8 DNS and for a few minutes I could see the IP addresses but after a while they disappeared again. What am I doing wrong? All inputs are appreciated. Please let me know if you need more info, thanks!
Eventlog storage
Hi, Using Eventlog Analyzer Are we able to set up a policy to save the processed log of 3 months and 10 years on raw log ? course annually gross logs will be outsourced to a tape. - What is the disk volume required to be hosted on the server disk log Treaty 3 months and 1 year on raw log ? - Is it possible to analyze and correlate the events through a history log to retrieve archived without affecting the operation of the collection and analysis of current web log ? - Are trhere a mechanism to ensure
Postgres location
I have just installed EventLog Analyzer 9 on a new server with the bundled Postgres database. I want to store the data/indexes/archive/logs on another drive on the server. Is there a way to change the location of of these? Our previous setup used MySQL and was setup in this way. We would also like to migrate our old data if possible from the MySQL database to the Postgres database. Thanks
No data being recorded in reports
Hi Colleages I have installed eventlog analyser on a server in my domain . I need to monitor event logons ,fails etc however although the server is added as a host ,it does not seem to have any reports recording for it. Please can someone assist to get the reporting working properly ? Many Thanks Clint
Assets manager - wrong assign based on IP
We've start using Asseds manager and SDP agent to scan network for workstations and assign them to a users in SDP. In one hand it's a cool feature and helps IT technicians to do their work. In other hand, this feature didn't work well. After first install on my PC, it's fill all params with my PC's identification. I've chouse auto assign option and now my PC in SDP became really my pc ;)) After some days, my PC changed IP address (it's often cause when you've got a big network) and also (after agent
Scanned printer shows up as wrong model (RICOH Aficio MP C6000 vs actual MP C5503)
Hey all, A RICOH MP C5503 we have was scanned in by SDP-MSP as a RICOH Aficio MP C6000. I was curious if anyone has run into a similar situation? If so, did you resolve it by manually creating the appropriate model and assigning it? Is this an issue on SDP's side or some strange identifying info on the RICOH itself? Everywhere I look on the printer's web GUI the model is identified as an MP C5503. Thanks
Opmanager Snapshot view
We have configured SNMP in the Fortigate firewalls and Opmanager is collecting CPU and memory information from them. In the snapshot view, the dials for CPU and Memory usage still display 'no data available'. Is there a way to configure these dials so that they display the correct information? Opmanager version 11400 Thanks.
Audit Report For LDAP Authentication Users
sir i would like to ask how we can get full audit report for users on opmanager by LDAP authentication ? thanks
scan/audit on computers at a specific time, not only during a reboot.
I would like to scan / audit on computers at a specific time, not only during a reboot. Of course the agent is installed one the computers with GPO, but I have problem with users who do not shut down computers :)
AD360 build 4013 released!
Hello Everybody! We are glad to announce the release of AD360 build 4013 with an enhancement and some bug fixes. Enhancement Chinese language support: Default user interface language of AD360 can now be set to Chinese. Fixes An issue in the license module has been fixed. Note: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 1.3 from this link: http://www.manageengine.com/active-directory-360/service-pack.html New customers should download the complete
Video size and achiving recorded RDP sessions
Hi, I am currently setting up ‘Password Manager Pro Premium’ and I have been asked to record all RDP sessions of 15 servers to be kept for 90 days. There could be a lot of videos being create in 90 days, so I need to know what how much space a video takes up every 10 minutes to be able to estimate disk space on the server. My second Question is can old videos be archived in a different location? Any help would be appreciated.
Desktop Central - Unable to start the service
Hi, I have noticed that my Desktop Central service is unable to start since 13th October. I had applied version build #90067 earlier this month and it was working after that. So not sure what is going wrong here. Could you please help me to figure out this issue? Thanks, Ranjith
Bulk Enrollment of mobile devices
Hi, I know I can bulk 'enroll' devices on the MDM but I would like to know a bit more about the process. To give some background... I have 125 Samsung android devices that I need to enroll which are going into the field as a data collection tool. They will not be used by staff from my organisation (initially they will be used by nurses in correction institutions), and they can be repurposed to be used for lots of different things (mainly data collection or display). We want to use the MDM
Shared Network Printing configuration issue.
We setup this software on a server BIOPDF.com. We shared printing software and have tested successfully. If the shared printer is added manually as a user, the printer installs fine and works. If I try to add the printer with Desktop Central via configuration shared network printer it does not show up. Desktop Central states the printer was installed successfully, but the printer does not show up on the client machine ( in control panel devices and printers ) and does not show up as a printer
Error Code - 80070005
Hi all, Just wanted to see if anyone had run across the problem before. We have just configured and installed ADSelfServicePlus. We are installing this with an existing AD forest. When existing users try to change their passwords or update their personal information they receive the Error Code - 80070005 please contact your administrator" message. This does not occur with new users into the AD forest and ADSelfService Plus. Has anyone come across this before and if so what can I do to resolve.
Cisco UCS + Chassis + Blade Servers + ...
Hi, I am trying to setup monitoring for Cisco UCS + Chassis + Blade Servers + ... I can't find Cisco Blade Servers as an option (only IBM Bladecenter) and wanted to know if it will be available soon. There is a big bunch of MIB files from Cisco but I stand here scratching my head wondering where to start.... Thank you, Alejandro Adalid Damerau
List of supported patches for October 2014
Can we have a list of all this month's Patch Tuesday supported patches in DTC please? Thanks, Dean
ServiceDesk Outgoing mail - success indicator or log
(comments with respect to ServiceDesk Plus 9018 Enterprise) Issue We need to occasionally confirm an email went out as planned from ServiceDesk (because there are often no errors or warnings when a message fails to send and/or the module has no log that the email sent when it was supposed to, e.g. Contract for expiry notifications sent). While outgoing emails are logged in the application \server\default\logs\serverout<#>.txt, these logs begin to recycle and overwrite the earliest entries, as soon
report for Customer Account - uninstalld and installed programs
Can you help rewrite this query? I would like to select a customer account from the drop down menu Account: and for selected Account execute the report (for all Client compiuters) It would be good to see additional column "Last logged in user" select si.workstationname 'COMPUTER',swl.softwarename 'PROGRAM', LONGTODATE(ah.audittime) 'AUDIT',(Case ao.operationstring when 'Delete' then 'UNINSTALLED' when 'Insert' then 'INSTALLED' when 'Update' then 'CHANGE' end) 'ACTION' from audithistory ah left
GINA display error when turning off ssl3
As a result of the recently published POODLE flaw, we will be turning off SSL 3.0 on our browsers. when testing the GINA client with SSL 3.0 disabled but TLS 1.0, 1.1, and 1.2 enabled, I get a "This page can't be displayed error with the following text: "Turn on SSL 3.0, TLS 1.0, TLS 1.1 and TLS 1.2 in Advanced settings and try connecting to https://%ourserver%:9251 again." There's a button to change settings, but the link is broken. Is this a client-side issue with the SSL 3.0 being off, or a
Error while trying to instantiate SQLGeneratir
hi say me please , what is wrong ? i get backup from 9019 (9.46 Mb) and want to restore (to 9021) PS C:\ManageEngine\ServiceDesk\bin> .\restoreData.bat ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows users : bin>restoreData -c [backup file] For
Cannot delete departmnet
Hi, I cannot delete Department and get following message. "WARNING :Department is being used by a module. Hence cannot delete it from database. But it has been marked as not for further usage." Appreciate if someone can advise which module is this message referring to. Regards, Jupp
Desktop Central upgrade from v8 to v9 but now upgrade to 9023 fails
hi i was still running an version 8 of the desktop central server, today i upgrade to v9, all went fine, rebooted the server and checked functionality and all seemed to be working i took a snapshot of the server and the upgrade to 9023 failed right at the end, could not find anything in particular that went wrong. i reverted to the previous snapshot and tried again but the same issue i am reluctant to try it a 3rd time is there anything in particular that i can do to stop this last upgrade from failing?
Delegate service catalog
I have a situation where I would like to delegate to some technicians the ability to create templates in the service catalog. Is this possible?
merge requesters
Hi Guys How can I merge all duplicate requesters based on username?
Unable to assign multiple requests to support group
HI. (im using 9022) When in open request view, i select multiple tickets with the selct box and then go to action > edit request. There is an option for me under "owner details" to bring the drop down list of "group" however it doesn't show any other option than --leave it as it is-- Im using IE 11
Applications Manager for Android does not connect
I'm having trouble connecting the Android Application Manager . The error occurs : Could not connect to the server Already tested using FQDN and also IP ADDRESS on port 9090 (port that I use in the browser) . I'm using Application Manager 11 build 11900 Can anyone help me ?
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