How to deny Technicians for Editing Requests?
Hi Dears How can do it that technicians can provide a resolution, but can not edit any filed requests How can do it that all entry resolution by a technician saved in resolution like work log on incident module
Upgrade servicedesk plus 8008 to 8217
Trying to upgrade from build 8008 to 8217 and get the error "The file is not compatible with this product." Is there another service pack between these two versions so I may continue the upgrade path to the newest release? Thank you. Harry Seto
Backup technician
Hey Am I missing something with the backup technician function? Normally, I'd book my leave and then setup a backup technician. Now, it auto sets my backup technician to me, and I cannot for the life of me figure out how to change it? We are using 9016.
License of ManageEngine ServiceDesk Plus
Hi We already bought your product but i don't understand, how can i get this license file ? provide us please i sent mail to anti-piracy@manageengine.com and servicedeskplus-support@manageengine.com , but did not get an answer . I have registered at the site which was sent to us from anti-piracy@manageengine.com what do i have to do ?
graphic error in device availability, appears as (unmonitored = 100)
I commented that I have problems to check current availability chart of all my devices, the device appears as I enter " unmonitored " and shows me the graph of the time in which he has been active or down. Apparently not measuring the time that the device is connected or available , anyone know how to solve this problem. As a note this happened to want to upgrade the version of OPManager , and then want to remove the previous version. 10200 This version had 2 updates and 11 and 13 were even some
on-call and backup technician calendar
We run our department with several on-call engineers and we have to manually change the notification each monday to the next engineer. Is it possible to make an on-call (and backup) calendar and have opmanager do notifications to the current on-call engineer. Preferably using the backup engineer as escalation.
Opmanager Upgrade
Hello, We were in the process of upgrading Opmanager. After we copy the JRE PPM and restart the Opmanager server, we saw some errors during the copy of JRE objects. After that, when we start Opmanager we got this error: java.lang.UnsatisfiedLinkError: setErrorMode
Can't install ServicePack 9200
I am attempting to update OpManager from build 9101 to build 9200, but keep getting errors. I followed the normal routine of: Stop OpManager Run Update Manager Select the update file However, when I select the update file, I get an error in the GUI that reads "The file may be corrupted or check for the available disk space", and the command window behind it says "SEVERE: ERRError in writing inf.xml file." I have confirmed that there is plenty of disk space available on the server, and tried re-downloading
Minimum Permissions
Could anyone point me to a document that explains the minimum permissions to monitor a Domain Controller in OpManger? I am assuming it will need to be a Domain Admin but I need to prove this to our security people. Thanks. Rob
Change the look of the Onhold Status in the Requests list
Is it possible to make the Onhold Status in italics in your Requests list so not to get them confused with the tasked marked Open? Thank You!
iPhone App for Requesters
I am able to get my technicians signed in to use the iPhone App for ServiceDesk Plus but, I am unable to set it up for a basic requester. When trying to sign them in, the app says it is missing the API for the technician. I don't understand why it is asking for that for a standard requester. From what I've been reading, it isn't necessary for requesters in order for them to use the iPhone app too. Please help. What am I missing? Is there a different app for the requesters? Thanks, Tony
License Activation Issue..
Hi, I was using Opmanager 10, Essential with a license named on our Organization. But the number of device monitored is restricted to 150. We planned to upgrade to latest one such that we can get 500 devices monitored. We prepared a separate server and installed the latest version which is 11.3. Followed the series of steps and chose 30 days trial and when we applied the license that we had which is expiring on 2016, it is not accepting and the registration details remains as 30 days trial. Kindly
SDP Single sign on through AD
Hello, I'm setting up a new SDP server, where we want to enable the SSO through AD passthrough, however we don't want any requesters to login, only our Technician's. Is this possible? Also in the process of setting this up, I've tried just enabling AD authentication, but when I select edit on my Technicians and select the domain login, the option is not saved, as soon as I go back into the account, under the login details the domain drop-down is back to "none" and when I'm at the SDP login page,
Challenge Question Headache
Can I ask what other people are using for challenge questions? I've gone to great lengths to have questions that have memorable non changing answers but am getting feedback that some people can't relate to the questions. The upshot is that I need more user-friendly questions (yes I know what you're going to say!) Ideally what i would like is for the user to set up their own questions and answers, then when they try a password reset they are asked for a certain character in the answer, not the whole
LDAP authentication error, incorrectly identifying duplicate when none exists
HI, We're trailing the free version of Service Desk Plus MSP, we've had an issue where we get the following message while adding LDAP authentication to an account Domain Controller with same name already exists. Please provide a different value. After double and triple checking, there absolutely isn't another domain controller with the duplicate settings in the list of all accounts on the LDAP settings page. Any suggestions on how to resolve this? The account is question was deleted and re-added
Hotfix 9019 released..
Dear Users, Hotfix over 9019 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9019 SDF- 57473 : Change : Change mgmt as AddOn for Standard Edition. SDF- 56845 : Problem & Change : Worklog field introduced for Problem and Change closure rules. SDF- 55054 : Request : Option to mark the first response time while adding a work-log under request. SDF- 50233 : Tasks : New filter added to show All Pending Tasks,
OpManager License Error 501
Hi, This was working fine on Friday and has now given me this error. Please assist ASAP Thanks Paul
Get number if today resolved request via rest api
Hello, I am looking for solution to get number of today resolved requests or list of resolved requests via rest api. Now I successfully using GET_REQUEST with pre-defined custom filters, but in filters I cannot set current date, only fixed value. Is there any decision?
Task in API
Hi, I am just curious about the development of your API Are Task related features going to be implemented any time in the near future? Best regards, Valdi Hafdal URL : http://www.valinc.net Facebook : http://www.facebook.com/valincnet [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
Ability to edit or create Problem ticket templates.
It would be nice to at minimum be able to edit the Problem ticket default template but optimal if creating templates was an option.
UI Layout Messed when trying to add a performance monitor.
Hi, I recently applied thresholds to a Windows 7 device template for Hard Drive Utilization. Now if I try and edit the Performance Monitor on the snapshot page I get the below issue with the layout of the UI. Please assist here. I don't seem to be able to remove the threshold setting in the device template either.
Mail Server - Sending outgoing mail failing
Hi, We have the following issue: we are using Gmail as the test server for the testing and for the first couple of weeks the email sending has been working great. For no apparent reason, it stopped working and no replies or notification mails can be sent anymore. From the logs I found the following error: Caused by: javax.mail.MessagingException: Exception reading response; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? Email fetching works OK,
Close Task\Incident as Incomplete
Hello, Is there any possibility to CLOSE incident and its Tasks as INCOMPLETE? Regards,
Is search broken in SDP 9?
We recently upgraded to 9002. We've noticed that when searching the Solutions module, the search results hardly match what we're searching for. For example, We have a solution titled "Rename computer from command line". When we search for "rename computer command line" Here's the top 2 search results when I perform this search: Out of the 214 results, the item I was searching for isn't even in the results. And here's the actual solutions item: The only way I found this article was by browsing by
Search All Ticket Information
Hi guys, Is there a way to do a global search of all ticket information? That is, across all open and closed tickets, including request information, emails sent/received, ticket notes, solutions, etc. I'm having difficulty searching and finding the information I'm after. Thanks!
desktop central schedule reboot and autologin
I know there is a way to have desktop central perform a scheduled reboot of a server but is there a way to have it log on and start a few programs? thanks.
How to create room and resource exchange mailboxes?
I don't think this is possible but i figured i'd ask anyway. Is it possible to create room and resource exchange mailboxes via AD manager plus? We leverage the product to allow our help desk to create + manage mailboxes and accounts without needing to grant them access to traditional AD and Exchange management tools. Currently room and resource mailboxes are created as if they were user mailboxes which is not ideal as they cannot be scheduled as if they were rooms or resources. Thank You.
Pre-assign check
Hi, In SD Plus - there are Request closure rules - is there a way to have rules added so that staff have to do certain actions before they assign out the Request. E.g. - At the moment we have certain staff who classify the incoming Requests into category & sub-category, applying SLA. They then assign the Request to one of their colleagues. Unfortunately they sometimes forget to do this and then assign out. It would therefore be really helpful if SD Plus would prevent them from assigning the Request
Is there a way to search custom fields in the Purchase module?
I have added a custom field to our purchase order form. I would like to be able to search for POs by this field. The search box doesn't seem to search by this field. Is this a bug or do I need to submit a feature request for this?
how does ADAduit Plus audit the failed login?
I wonder how ADAduit Plus audit the failed login. I found a failed login account could be audit several times in a minute,is this the real date ? dear all,please help me.
ADSSP Mobile application version 1.0.7 - issue IOS device cannot log on when password contain special character and other.
1. IOS device cannot log in ADSSP via mobile application when password contain special character like "&" but can log in via web portal and android version. Error show as "Invalid username or password" 2. It seem for mobile app, mandatory question for enroll will not show automatically like when using via web portal. [Solve build 5113] 3. When enable enforce Active directory password history during password reset. It has some bug on both web portal and mobile version when try reset password. Web
API Example for updating workstation custom field
Does anyone have an example for the syntax to update a custom fields on a workstation? I want to use a third party solution to update certain custom fields via API (or directly via SQL but the API is the primary method).
Where Have Those Scheduled Reports Gone In ServiceDesk Plus?
This issue with scheduled reports came up with a client the other day so I thought I'd share. A customer was trying to find a scheduled report that had been previously set up in ManageEngine ServiceDesk Plus. They knew it existed as it was still sending reports but they were unable to locate the actual scheduled report. The reason for this was due to the fact that s cheduled reports are currently only visible to the technician that creates them in ManageEngine ServiceDesk Plus. In this case the scheduled
Agent version?
I just updated our ServiceDesk to version 9018 and noticed it says current Agent version is 1.0.17 so I select download and uninstalled the old version (1.0.16) and tried installing this latest version on my desktop but once install completed it still shows as version 1.0.16?
Change the values of the ping poll
Hi, I receive many alerts "Device not responding probably down or busy" but to check the device pings are preserved. My doubts are: 1. I change the number of pings that are sent in each poll 2.-How many are lost pings to send alert "Device not responding"? Thank you, Regards!
SDP Mobile iPhone App -How to refresh requests in a group
When using the mobile app on an iPhone and viewing the requests listing within your group, how do you refresh the list. We find that the list doesn't refresh with newly added requests unless you select another group and then reselect your group to get a refreshed view. Is there a way to do this or can it be added to a future release?
Feature Request: Extending search for objects
Hello, is it possible to extend the search for objects (e.g. a group) such that the search term will also be used in the description? Assume you have an environment in which groups are just numbered and you have several hundreds of them. Finding the right group can be cumbersome then...unless the search also uses the description. Another search related question: If you have more than one domain which trust each other but are in different forrests. How to search and add an account from the different
Problem importing sites from MDC to SD MSP
Hi, If the name of the site in SD MSP is a comma, the MDC area misses to the name before the comma, for example Name the site in SD MSP g. Sankt-Peterburg, Bogatyrskij prospekt d. 53, korpus 3, office 5 In MDC imported the following name: g. Sankt-Peterburg missing - Bogatyrskij prospekt d. 53, korpus 3, office 5
Not able to make the Hyperlink working in Request description field
I.m not able to make it working here neither actually... is it any setting in the browser? gotogoogle
Preserving variables in Terminal settings
Within our organization, we use the following format for Terminal Profile paths: \\Vicctxsync01\wtsprofiles$\%location%\%username% However, when I use ADManagerPlus to create an account (either single or bulk) the path is changed to: \\Vicctxsync01\wtsprofiles$\\%username% It leaves two slashes and removes the %location% variable, which is a custom variable used by our Terminal Services team. Does anyone know of a way to preserve the string of text entered into the Terminal path, regardless
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