Remote Control non-Windows devices via Putty or GoverLAN SSH/Telnet?
Does SD+ have the capability of letting us remote into non-Windows assets via a console app such as Putty or GoverLAN? We would also like to manage our non-Windows devices centrally as well via remote control.
URL Monitor in Application amanmger
Hi, We have a URL monitor which works fine but occasionally the site responds with a 418 response which is part of there application. The url monitor picks up anything over 200 by default. Is there any way to make the monitor ignore certain responses. Thanks Steve
Feature request: DNSSEC health check
Hello, I'm not sure whether it should be posted to the OpManager or AppManager forum but would it be possible to consider DNSSEC health check implementation similar to check_dnssec by Nagios (http://exchange.nagios.org/directory/Plugins/Network-Protocols/DNS/check_dnssec/details)? Thanks!
Not scanned discrepancy
In SDP 9022, but also previous versions too, I often see how many workstations haven't been scanned in the last 7/30 days. Attached is an example of my issue, but here is a brief description. No of workstations - 555, not scanned in last 7 days - 211. No of workstations - 555, not scanned in last 30 days - 178. All good so far, and as expected. If I then click on the hyperlinked number (211 or 178) it takes me to a page listing 1-50 of 178 (or 211 if I'd clicked that). If I then click on to the
'Account is being used by a module - hence unable to delete'
Hi, I'm trying to delete two accounts we no longer use but keep receiving the message above. The sites that are attached to them are the same name as the accounts and I am unable to delete those either as the message is ' cannot delete all the sites in an account. An account should have at east one site associated with it' Can anyone help please? Thanks Robyn Service Desk Manager Optimation Group +64 4 470 5856
Notes - default options
Hello, is there a way to set the default options when addin a note for every technitian? I would like to set by default some of these options: Show this note to Requester E-mail this note to the technician Consider notes addition as first response How to do this? Best regards, Michael
hide 'System' notifications in Conversations?
Is there a way to hide the 'System' entries in the Conversations thread in Requests? Thank you.
Migrating to SQL Server 2012
Hi, we are running ManageEngine SupportCenter Plus 7.9.0 with MS SQL Server 2005 SP4. We need to migrate the SupportCenter database from SQL Server 2005 to MS SQL Server 2012. Can you please confirm me that our SupportCenter version supports SQL Server 2012 ?
Need the feature Set on ManageEngine
Hello, I'm working on a requirement where I need to see whether Zendesk fits my requirement or not. I want to check whether the below feature set is available out of the box, needs customization , or is not available. You need to mark one of the three options against the questions below: The below questions are also available here Requirements A “white labeling enabled” support services portal, preferably leveraging cloud that does the following Contract/Customer/Client Management Customer Information
scanning a workstation through SDP console keep saying "FAILURE :Failed to communicate the agent"
Hi there, SDP version: 8.2.0 Build 8217 Workstation has agent installed and updating the asset changes successfully. Issue: When I logged in to the SDP console and view the workstation, I click the [Scan Now] button but it keeps coming up with the error "FAILURE :Failed to communicate the agent". On the workstation, if I restarted the service "ManageEngine AssetExplorer Agent", it successfully update the changes to the server. I've tried to change the scan credential to use Windows Agent and domain
Custom Reports for ServiceDesk Plus - Category, Sub-Category and Item
There is sometimes a need to export the current Category structure so you can work on it externally from ManageEngine ServiceDesk Plus before importing it back into an installation. The easiest way to do this is to paste the following report in to the query editor under 'Reports' > 'New Query Report': SELECT CategoryDefinition.CATEGORYNAME "Category Name",SubCategoryDefinition.NAME "Sub Category Name", ItemDefinition.NAME"Item Name" FROM CategoryDefinition left join SubCategoryDefinition on SubCategoryDefinition.CATEGORYID=CategoryDefinition.CATEGORYID
Notifications not sent when requester email address contains "noreply"?
Are notifications to technicians not being sent when the requester's email address contains "noreply" or other key words? We have notifications enabled e.g. for new requests and added reponses. These notifications work well except for one account where the requester (in fact: a connected system) is sending its emails from "noreply". We do not get notifications for those events. Other requester's in that same account work well. Thank you in advance (SDP MSP 8.2 Build 8211 Standard Edition on Windows
Setting the domain as default on the login screen
Hi When we launch Desktop Central and get the login screen how do you set the domain (which is in the drop down box) as the default setting rather than having to change it each time we log in from Local Authentication to our Domain. Thanks Allan
Import Business View & Google Maps View
Hi at all, it's possible and how can i import business view and Google Maps View from probe to central ??
Best approach on setting up High Availability and Live Backup with PostgreSQL
Hello ManageEngine, I have a small doubt on setting up both High Availability & Live Backup. The reason why I'm hesitating is that I find no section covering the Live Backup with PostgreSQL as backend database on the online user guide. So, can the guide for Live Backup with MySQL as backend database be used for setting up the feature for PostrgeSQL? Also, if I configure server A to act as "High Availability secondary server", can A also be chosen to keep the Live Backups? Or is the best approach
Need to apply 'Sandworm' patch via Desktop Central
Note that the specific concern regarding 'Sandworm' is not longer applicable. The Microsoft patch MS14-060 is now available in the Desktop Central portal. However, the question regarding the manual download of patches for DTC deployment is still a question. The steps described here did not seem to work - p://www.manageengine.com/products/desktop-central/patch-management-how-to.html#patch-management-how-to4 Has anyone had success in manually downloading patches and deploying through DTC? Thanks.
What is "Signing Authority" in a purchase Order?
Hi What is "Signing Authority" in a purchase Order? What does it used for? Its little un clear :) Thanks, Amichy E.
Default Deaprtments
Hello If I am under the admin tab/Account details and departments and I saw there were some departments there under default settings. I tried to change/add to this, and the only thing I see on the form above it is a save and cancel button. I do not see the department form like under a single site. Is this normal or an error? I have tried 3 browsers. Running Servicedesk MSP Build 8211 Thanks! John Cesarz
xenserver yet?
I thought I saw where xenserver is now supported, so downloaded and installed latest version and cant find it. Looking through these forums the last response was that it will be available for version 11.3, think its at 11.4 now. So is it suppose to be working or not? Thanks
New Servicepack (Build 8300)
Hi, I'm trying to download new servicepack build 8300 on this page http://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html, but get the message "Page not found". Fix it please.
Asset Details missing when added manually.
Hi, When adding IT Assets manually i do not see the software and hardware tabs displayed when i click on the Asset. These tabs show when Assets are added via scan. I am therefore unable complete any fields myself or allocate software licenses etc. Can anyone advise a fix for this?
ServiceDesk Plus - MSP 8.3 released!
We are pleased to announce the release of our major version 8.3! In this release, we have focused on integrations and billing: Integration with QuickBooks Integration with CTI More flexibility in billing using Bill Rules Better iPhone app with push notifications and request approvals For a brief overview on these features, visit: http://www.manageengine.com/products/service-desk-msp/whats-new-servicedeskplus-msp-8.3.html Our readme has more details about all major and minor features and bugfixes: http://www.manageengine.com/products/service-desk-msp/readme-8.3.html
Out of memory file exist,so java heap exceed the limit
How do I increase the java heap or get past this out of memory file? We just added space to the server this runs on and I am thinking the app is not recognizing the new space. Let me know what else you need to help me resolve this issue.
Screenshot capability SDF-24233
Hi ManageEngine We are about to choose an IT Helpdesk system for our organization which has 80 IT staff. SD Plus is a strong contender, but we are really missing the screenshot feature, which would make life much easier for our users. It seems like you have promised to implement this feature since 2009 - but that it has not been done you. Could you please elaborate on this? Regards, Allan
IP Range NATed on Firewall, WMI does'nt work
Hi Several customers are connected trough a site to site VPN to our network. Because their local IP range already exists on our Firewall, we NATed their local Network into another IP Range. Now the OPManager WMI Monitoring does’nt work anymore, so we can’t monitor several windows services from these customers. Is there any solution to make WMI work again?
Network Probe
Hello, I have a Debian 7.6 Running as a network probe, I can see in the graphical interface of the software I'm using that the probe is capturing the trafic. The problem is that I want the export of the trafic to be sent to a collector. (NetFlow Analyzer is already running on the collector) How do I get the probe to send the netflow trafic ? Thank you. Leonis
Custom Interface Templates
It would be nice to be able to create and save multiple custom Interface Templates such as for Ethernet WAN Interfaces, Ethernet User Interfaces, Ethernet Server Interfaces, etc with different thresholds. Currently I have to modify the Ethernet Template for a group of similar interfaces, then have to remember what settings to change it back to for other similar interfaces that I want to configure.
Active Directory
Hi, I would like to configure active directory. Is it possible to configure active directory only for support reps and not for all contacts ? Regards
HOw can i remove Signature pictures from requests
Hi Guys Using 9.0 build 9022. I would like to remove just images in signatures whilst retaining any pasted screenshots of errors etc. Is there a way I can do this.
Error interface CMDB & Change when change database.
After, I install CMDB & Change Plugin. I change database of CMDB & Change to database of ServiceDesk Plus (same build). When i access OpManager, tab CMDB & Change show error as below: Please guide me how to fix this error. Thank you very much.
Automatic categorization of tickets !
Dear, Good Day I wonder if the possibility of categorizing a call, assigning group, technical, category, sub-category exists? Example: Some client sends an email to the SDP system and so when the call is being generated already automatically assigns to some group or technician responsible for that care. Is there any way to do this? There are parameters or settings that we can use in these cases From already thank you for your attention. Regards, Anderson Ferraz
Export Sites and Departments
Hi Guys How can I export the site and department lists to excel?
Search isn't working following upgrade to 7936
Following an upgrade from 7929 to 7931 and then 7936, search doesn't work - no results are returned. DocumentIndexingTaskSchedule is set to run every 5 minutes, but when it runs, it runs only for a hundredth of a second, according to the scheduled activities list. Log files for a run are attached. Invoking indexdata.bat returns: indexdata.bat request 2014 2014 This script will index the data for quick and effective searching. This script may take anywhere between 15 mins to 2 hours to complete based
Web alert and Email Setting
Hi, I am trying the evaluated product, OpManager v 11.4, I have a question below: 1. How can I configure the email alert by using TLS 587 or SSL465? - Actually, I tried them but unsuccessfully. 2. How to configure the Web Alarm? - I am seeing it available on the online demo but there's no this configuration menu for my evaluated. Can anyone answer me please. Thanks, Kee.
asset agent download not work?
Hi, I'm evaluating ServiceDesk Plus MSP, intalled on top of Linux machine. From what I understand so far, there is no way to add an asset manually. in section "Asset Management - Agent Settings" I saw agent download button. But for some reason it didn't work or probably i missed something in configuration which preventing me from download the agent? Please advise
Restore Service desk, 9002 to 9022
I am trying to migrate a Service Desk Plus from a server to another one. (Both Linux Ubuntu machines in console gui) I did the backup with ./backUpData.sh -c, all the process well done. (Whith server stopped) When I do the restore process with ./ restoreData.sh -c [backup file] show me the next text: Please wait extracting backup file ********************************************************************************* filelist.txt does not exist in the selected backup file /backup_postgres_9002_fullbackup_10_13_2014_10_50.data
Error in linux version. Syslog port 514 down
Hello Decided to try your software. At the beginning of the Windows version installed it everything was ok. And I loved the software. But after installation on CentOS problem. "Syslog Server port 514 is down." I have found in interenete Council to remove and add knit, but did not help. Open ports on iptables, selinux disabled. Somebody had to deal with this problem?
Notify requester when a request is assigned to a technician.
Need new notification "Notify requester when a request is assigned to a technician" If I select "notify requester after request update is made" every time I made a change in request (my tech are using quick update option in request - see img) - every time notification is send. Requesters gets angry ;)) plz help! http://imageshack.com/a/img537/2556/Wy1yxo.png
Deletion of Support Groups
Please follow the instructions below to check what could still be hindering the deletion of the Groups: 1.) Execute the below query to find the exact Group Id of the Group that you want to delete: select qd.queuename"Group Name",qd.queueid"Group ID",sd.name"Site Name" from queuedefinition qd left join sdorganization sd on sd.org_id=qd.siteid order by 3 2.) Replace the Group ID(where it is highlighted) in the below query to find the associations for the Group to the Tasks: select td.taskid"Task ID",td.title"Task
Adding a Requests Custom View using Incident - Additional Fields; Not displaying all Items
I created a Pick List Text field in the Incident - Additional Fields Admin Section and placed it into the default request template, so that it can be filled out by requesters and technicians. I wanted to create a request custom view. So I go into Requests, click on Settings and Select Manage Custom Views. Click on New Custom View. In the Advanced Filtering Section I select the Pick list field that I created and select a criteria. Once I click on Choose, it should bring up the entire list of items
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