Dear, Good Day

I wonder if the possibility of categorizing a call, assigning group, technical, category, sub-category exists?

Example: Some client sends an email to the SDP system and so when the call is being generated already automatically assigns to some group or technician responsible for that care.

Is there any way to do this?

There are parameters or settings that we can use in these cases

From already thank you for your attention.

Regards,

Anderson Ferraz