Business rule filter based on ticket status
Hi, at the moment is not possible to define a business rule based on ticket status. It is possible to set a ticket status but not use it as a filter. It would really come handy because it would basically allow to define via business rules whatever workflow you need. Is this feature feasible? Thank you
VNC Viewer setup
What is the command used to launch VNC viewer? The default command entered "vncviewer $DEVICENAME" provides the error message: Cannot run program "vncviewer": CreateProcess error=2, The system cannot find the file specified. I have the VNC viewer software installed on both my machine and the client I'm attempting the connection with.
ServiceDesk Plus 9023 Released
Dear Users, SDP 9023 service pack is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9023 SDF-57095 : Scan : Support for scanning Cisco IP Phones Issues Fixed in 9023 SD-57142 : Scan : Service tag not fetched for AIX machines. SD-56206 : Scan : Software not fetched in SUSE Linux Enterprise server 10. SD-56823 : Scan : Cannot scan VMWare machines using special characters ($,&) in their credentials SD-57435 : Scan
Need Help With Scheduling Individual Device Reports
Hello-- We have a client that needs a scheduled report on two separate Linux devices that will show the below information: -Server Load including process information -Memory utilization -Disk IO -Network IO -HTTP Load I've been trying to work out a scheduled report based on manually adding devices to be monitored, but it seems as though device availability is the only report I can generate. Will the OpManager product, build #10100 provide this type of reporting? If yes, is there a How-to KB article,
Increase SSL security
I know OpManager and ServiceDeskPlus are not subject to Heartbleed. However I'm stuck rekeying everything since we used wildcard certificates. During this I'm looking to improve the SSL security of all of web based systems. Couple of questions: 1) How can i disable weak ciphers? 2) How can we add support for TLS 1.2 (Guessing this may be a limitation of outdated java) 3) How can we enable HTTP Strict Transport Security 4) How can i disable Client Side Renegotiation Thanks for any insight you may
Increase trash deletion time
Hi, In the Admin guide I seen a note stating that it is possible to increase the time of the auto delete option in Trash. NOTE: You can even change the number of days after which the requests should be deleted from the trash by changing the GlobalConfig table entry. Now I have looked though the GlobalConfig table but I could not find ant setting that looks to be related to "Trash". Can you please let me know how I can increase the deletion time? I am on build 7936. Best regards, Allistair
Can not see URL monitors
Hi Everyone, I m using Opmanager. I added many URL's for monitoring. I can see on my dashboard URL's but I can not see when I go from Admin> URL Monitor Here are the screenshots. Please Help me!!
Available Tax Types
In Admin / Account Details / Contract Billing I do not see how to modify name and/or amount of the Available Tax Types. Is this a bug or I am missing something? BTW: I was expecting to see something that could give me a "start date " option so I can schedule in advance the new tax.
Help with API's XML Success Message
We have a software installation system setup to trigger API input to SD+ when certain events occur. However, we now need to be able to fetch the resulting XML Success Message so we can display the RequestID in our software installation system. We see the XML Success Message, but it doesn't appear to be cached locally by the browser (Internet Explorer). Any suggestions on how we can grab the RequestID from the XML Success Message with javascript or some other code? Thanks! ~Marc
SNMP Proxy - collect MIB info behind of NMS
hi , I am newbie in OpManager . I Download and test OPManager trial version. I want to add iDirect satellite modem, but I can't access to Modems with SNMP for monitor resources , because this solution use more bandwidth & resources and we cant get enough information about satellite such as Frequency , Eb'no and etc. iDirect have a another NMS server for monitoring too. OPManager can Forward events as SNMP TRAP/Syslog events to another NMS Platform such as HP OpenView, IBM Netcool but how can I get
Scheduler: Technicians are not associated to any sites.
We do not have any technicians or support groups associated to our Sites. When we open the Scheduler section the Site default to all sites but the calendar does not show any information. We have to change the Site to "Not associated to any sites" first. Hoping for suggestions or answer to the below. Is there a way to: Change the the default for Site to "Not associated to any sites" Remove "All Sites" from the list in Sites
Association of solutions
SD+ I'm currently trying to associate a solution to a problem. However under problems, I only have the option to add (Not really an option, more a dictation). Kinda pointless as I already have an approved solution. So what the application is asking is for me to add a new solution, even though I already have one. Makes sense? Or is there a setting I've missed? Anyway I can work around this?
Backup and restore Eventlog configuration, data
I backup and then restore form the backup. But when I start Eventlog Analyzer, system halted. I can not start Eventlog. What is the error? How do I backup and restore properly?
How to add external tab/url
Hi, I need a capability to add external tabs in the main page for user to access internal related urls. How? Thanks and have a good holiday!!! Min
Password reset ignores password history policy
When a user performs a Password Reset then password history rules are ignored, just as though an AD administrator has performed a password reset using "Active Directory Users and Computers". This means that users can completely ignore password history requirements by using Password Reset instead of Password Change. I understand that you have added the "Upon password reset, force users to change password at next logon" option to help with this. This is a good start, but there is a problem with
ServiceDesk Plus MSP Quick Start Guide.
If you are new to ServiceDesk plus MSP, Please use the attached Quick start guide to understand the basic architecture of the product. Feel free to reach support at sdpmsp@manageengine.com for further queries. Rajah Ganesh, ServiceDesk Plus MSP
Prevent Helpdesk from changin Administrator passwords
Other than creating a new OU for administrators, is there a way to prevent Helpdesk Techs from changing the Administrators passwords and gaining full access to AD? Cheers Rob
Problem creating O365 users
Whenever I create a user with O365 properties, I get the following error: Error in creating Office 365 User. You must provide a required property: Parameter name: FederatedUser.SourceAnchor The user is created in AD, but none of the O365 settings are applied. Thanks for any advice on how to fix this problem!
Move task between projects?
Hi Is it possible to move tasks between projects? We'd like the ability to use the project manage to also plan weekly work loads, but if a task rolls over, we'd like to roll it into the following week. Likewise we'd like a seperate project for "ideas".
2 chart in the dashboard not show the correct informaiton.
Hi: 2 of the bar chart was not showing the correct information. I try check the browser access log, not query was blocked. I also check the WAF, not traffic was blocked. What else i can check? I got 7 Open ticket and some other tickets were closed. But it do not reflected in the bar chart. thanks.
Allow technician to add new product
Hi, Is there a possibility to allow a technician to add a new product when he creates a new purchase order (to be able to view the Add button on the ticket) without having the SDAdmin role assigned? Thank you, Razvan.
Product Type & Product Add Permission
Hi. I wonder how to give a technician only Product Type & Product permission without giving him the rest of the admin permissions?
How we can delete the duplicate entries from desktop central.
I want to delete a hostname from my asset list.
Problem when dealing with Query Editor from a custom report ?!
Hi all, I have just generated a custom report and then when I tried to show its query by "Show Query" button it shows correctly the query. But when I tried to use Query Editor and tries to just running the query without any modifications it throws an exception like following. ================LOG BEGINS=================== java.lang.Exception: Only select queries can be executed - 'SELECT qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",wo.TITLE "Subject",cri.FIRST_NAME "Created By",ti.FIRST_NAME "Technician",longtodate(wo.CREATEDTIME)
Netflow Abnormal Graph
Hi, I am using Netflow Linux 64 Bit build 9860. Netflow showing some graphs abnormally in ZIG ZAG way as attached is the snap shot for reference. Kindly advice me about same. BR,
Alert for self reset ad password
Hi, I would like to have an alert each time a user with rights on AD uses it to self reset his password (to bypass the domain password policy) Is that possible ?
Exclude group from AD Auditing
Hi, I'm currently testing ADAudit Plus for my company. I saw in the configuration we could exclude AD users of the audit, particularly for service accounts . Is it possible to do the same for AD groups? I have a number of Exchange distribution list that are updated automatically by script according to information from our HR software , and suddenly it completely false reports (all employees are first removed from the group and then reimported ) I would like these groups to not be considered since
$EmailSignature not working (Found HTML Hack)
When a new request is created a email is send to the user with a signature. But in SD 9018 the "$EmailSignature" is not working anymore.... And so there is not email send. btw. There are still unexplained extra blanc lines when add or editing a Request in SD EDIT 13-10 Today i found by accident a "hack\workaround". In Chrome you have an app called "IE Tab" When i activate that one and edit a reply template i get HTML code:D. So then i am able to do whatever i want.
Developer guide is not available
Hi , I am looking for the developer guide of the Application. If any such guide is available kindly share the link for the same. Its urgent.. Thanks Sabal
Creating notification for a particular server process
Hi. We are using Opmanager to monitor a few servers and network devices. We have enabled process monitoring for a few servers to monitor specific processes. Is there a way to create a notification if a particular process on a specific server goes down? We can't seem to find a way to create notifications for processes. Thanks.
Cant delete tasks in SD+
Hello, I can not delete a task. I select the task and click on delete. The system displays the message of success in the operation, but the task is not deleted. Any advice? Translated by Google Translate. Alvaro
Terminal Services RemoteApp
I am attempting to deploy a TS RemoteApp that I have created. Manually installing the RemoteApp works properly -- creating both a desktop shortcut and a program group as I defined in the RemoteApp configuration. When I try to push this RemoteApp, Desktop Central reports it as being successfully installed, however, #1) I never see the installation dialog window that pops up when manually installing (I'm not doing a silent install), #2) neither the desktop shortcut nor the program group gets created,
Changed Password - link to enroll does not work
Hi. I have this issue in 5100 all the way through 5114. Scenario: User has Must change password at next login flagged in AD Using the GINA client (browser works fine, only in GINA does this happen) customer goes to enroll (we added a link to enroll on the ResetUnlock.html page) Customer logs in, and changes their password. After changing the password, the tool tells them it was successful and to click here to login. In the GINA client, that link doesn't do anything.
ADSelfService Plus 5.1 Build 5114
Hello Everyone, We are glad to announce the release of ADSelfService Plus build 5114. The latest release features some enhancements and bug fixes. Enhancements: User can now choose the language of their preference on the login page itself. OUs selected during report generation will now be preserved and re-used while showing reports on the dashboard. Issues Fixed: Issue which prevented the Reset/Unlock screen to appear on the logon screen. Issue which does not allow product admins to edit Domain settings
Some schedule reports blank after 11300 upgrade
Hello, I upgraded opmanager during September into build 11300 first day of each month I have several schedule reports for Windows services availability of 9 business views. This month... blank .xls files for each reports. Strange thing is that other schedule reports (performance reposts for CPU, Memory, server availability...) are correct. I tried to generate on demand reports for one server for windows service availability and I got the "No data available" pop up... But if I click on the service
Getting information from users
Poll computers in the domain are completely satisfied. In our network there are several dozens of computers that are not in the domain. Want to run ae_asan.vbs and request additional information from users. For example the script asks the questions in the text box and the user is responsible are recording as a result in an additional field asset.
Reply Not populating To: field and e-mail alerts not working.
Just upgraded to the newest version. When replying to a ticket or a users appended message the To: field is not populating with the user's e-mail like it was before. If you manually enter the To: e-mail it attaches it to the ticket and sends it out. Also e-mail alerts for a new ticket are not being sent out. Admin > Mail Server Settings say they are running.
Gmail Gencert issue
We are having issues with fetching mail from imap.gmail.com:993 when I run gencert.bat as suggested in the forums I get the following errors. C:\ManageEngine\ServiceDesk>jre\bin\java -cp lib\cert.jar InstallCert imap.gmail .com:993 Loading KeyStore C:\ManageEngine\ServiceDesk\jre\lib\security\cacerts... Opening connection to imap.gmail.com:993... Exception in thread "main" java.net.ConnectException: Connection timed out: conn ect at java.net.PlainSocketImpl.socketConnect(Native Method)
Approval is automatically furnished by system while creating any change request
Dear Team, This is just to inform you that, we are getting pre approval error while raising any change request. As approval is automatically furnished by system while creating any change request (Screenshot attached). Thanks, Satyam Kunal +91 9953087878
ServiceDesk slow to open request or change state
After to open a service request my brother still in "waiting" for a 15 seconds, and if change state my browser still "waiting" to. My version is 8110. My server is win 2008 R2 Memory 16Gb proc 64 my configuration in wrapper.conf # Initial Java Heap Size (in MB) wrapper.java.initmemory=256 # Maximum Java Heap Size (in MB) wrapper.java.maxmemory=1024 --- More my service dont startup. --- My connfiguration in wrapper_64.conf # Initial Java Heap Size (in MB) wrapper.java.initmemory=512 # Maximum Java
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