Report on Self-update changes
Hi, Is it possible to generate a report or send one-off email each time when end-users make changes on AD via Self-update? Regards Mario
Mobile Device Management support for Windows Phone avaliable!
We are pleased to announce the availability of MDM support for Windows Phone. You will now be able to manage your Windows phones with features such as: Profile Configuration Asset Tracking Security Management App Management and Much More To learn more visit: Windows MDM or Download a free trial to experience it
No data or reports
Twice now I have had this happen. We have the full version of netflow working just fine so we decided to trial run the firewall version. When I first installed and set up there was some data but it stopped. I troubleshooted and couldn't figure out why it wasn't getting any data so I reinstalled again and I got a lot more information reported this time around but it stopped again. No idea why?
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link My application link is http://s184019f:81 but in mail it coming like below & user getting trouble to open it. https://s184019f:81/WorkOrder.do?woMode=viewWO&woID=1202226
outgoing mail
Sending of notifications doesn't work and we cannot reply to a request. The incoming mail is working fine.
Enter purchase request for services, not assets
I am new to SDP and we are about to go live with purchase and asset management. I cannot figure out how to place a purchase request for items that are not assets such as services. The hard coded workflow seems to want to add everything into assets upon completion of the purchase. Obviously, purchased services are not assets so I do not want to track them as inventory. Am I missing something? I also created a support ticket for this and will close this thread if I get an answer there before getting
Percentage rounding
Hi everyone We recently run some reports but these are calculating at 99% and 101%. We are running ManageEngine ServiceDesk Plus version 9015 Can some tell me if there is a fix for this or is this being worked on as our companies will not except anything other than 100% Thanks
OpManager WMI password change now doesn't work
I had to change the password we were using for WMI access. After changing it on the account in AD, then changing it in OpManager now it will not authenticate. I have verified I was using same password (not mistyping it), I have removed and re-created the the WMI credentials but the problem remains. Any advice for this?
Visio 2013
The last I can find is a Visio add-in for 2007, was there ever any movement on 2010 and more importantly for me 2013?
I need to a report that shows me when the monitor is down in for example last week by graph
I cant find this report in software
OPManager Pass Through Authentication
1. I have enabled OpManager pass through authentication after getting ServiceDesk Plus pass through authentication working - but now all I get is the authentication prompts and I can login or anything. How do I turn pass through authentication off outside of OpManager? 2. What is the correct process to setup pass through authentication in OpManager? I would have thought it was the same as SDP... Thanks Al.
Lock down the CAB approval stage
Hi is it possible to lock down the CAB approval stage so just the Change Manager is able to approve the change once CAB approval has been recommended regards marcia
Changing the Email fetching settings
Hi, I am not willing to allow automatic logging of new incidents against every email being received as not all of them are related to incident reporting.For example if a Customer sends a query...SDP logs it as an incident and assigns to some account. The automatic incident logging feature is great but I don't want a situation where hundreds of tickets get logged against every email. how to control the behavior of the mail fetching feature?
Monitoring Cisco UCS
What will be the best way to monitor Cisco UCS servers? Thanks.
Process Monitor
I am trying to use OpManger to monitor a number of processes on multiple servers. I need to make sure a specific number of each process is running. I have figured out how to set an alert to go off if it drops below a certain number, or goes above, but not both. In other words, if I want to be running 3 instances of "bob.exe" (for example), I can set an alert if it is running 2 or fewer, or I can set an alert for 4 or more. But, I want to be alerted to either situation. As a less important side
FLUIDIC UI missing access to Plugins
I have noticed that the FLUIDIC UI is missing the "Jump To" ability for Plugins. When will this be added as this is troublesome to have to change back and forth between the FLUIDIC UI and the old UI to get to plugins then back to continue using the additional details provided in the FLUIDIC UI (graphs) to correlate issues.
Subcategories and items cannot be displayed in the request form
I have 3 categories and they are all with their respective sub categories and items. When I create a new ticket, I can select the categories but when I go to sub categories, I am not able to see those sub categories that I have defined earlier. Why is this happening? I have just purchased the 5 user license for standard. Previously in the trial version I was able to select the sub categories and items. Please help urgently
How can I add a new language to Password Manager Pro?
How can I add a new language to Password Manager Pro? I've found the Password Manager Pro's language resource dot properties files on <PMP_HOME>\lib\resources. So it is easy the creation of translation of product. But, how can I setup the product that it has a new language? Even I creating the new language files, the languages combo box on personalize page don't have updated. Nilo
What direction is Servicedesk Plus post 9+ going?
Hello guys, I am wondering: what direction is SDP+ version post 9.x going? Some things seem somewhat troubling: the past year there have been a number of announcements: Advanced System Tools from Servicedesk Plus - 19 days ago Introduction of Purchase Request - 1 month ago Servicedesk Plus UI Revamp: Request Module - 11 months ago Introduction of New Rich Text Editor - 7 months ago Time Spent by Technician - Group for Request - 1 year ago Option for technicians to mark tickets that they are currently
Exception while processing the request.
Hello I am trying out Servicedesk plus for MSPs and i am encountering some issues. When i try to gennerate and app API key for a technichian or create a new service, i get the error: Exception while processing the request.. I then try to create a supportfile but the process never stops - i have waited an hour. I am running the free edition for testing pourpeses on a Debian 7.x x64 backend. Please advice me what to do. Kind regards Frederik Krogh
request print preview for requester
When I run a print preview of a request with the account of a requester I have the output shown in attachment, while when I use the account of a technician the report is correct. My version is the 8.2.0 Build 8214.
Special Characters in Business Rules
Aside from the comma "," is there any other special characters that cannot be used in the business rules matching text? I created a business rule that had a bunch of "*" in it that I wanted to match on but instead of filtering out only the intended message, it matched on everything that came in. The action was to close the ticket so everything that came in got closed. We are evaluating so it is not mission critical but I couldn't find any docs or comments on the forum that talked about special characters
Mandatory question to reset a password?
Hi Is it possible to set a mandatory password reset question and one that can be selected by the user? For instance if I wanted to have one question as the payroll number which will never change and one personal question that the user chooses? Thanks Richard
SMS Alert By Modem
We would like to have redundancy when it comes to alerting from Applications Manager in case our e-mail system goes down, we would still like to receive notifications. In trying to setup SMS via Modem on AppManager, we see that we require a SMS Gateway to connect via serial port to COM3. Our only issue is that AppManager runs on a virtual machine. Is there an alternative to this if we want to use SMS that does not depend on e-mail? Do any of your other customers have experience with AppManager or
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
Permissions for Folders
Currently I'm unable to use the "Permissions for Folders" report. I select the domain, shared resource path, and tell it to include all subfolders, but when I generate - I get a no data available for specified criteria. The same thing happens when I only include the parent folder. If I run the Shares in servers report, and click on "permissions" after the report is run, I see everything I need, but there is no way to do an export on that part of the data. ADManager is running as a service.
ServiceDesk Plus Service Catalogue Category - 500 error when trying to 'Add Service'
(Asked in respect to ServiceDesk Plus 9008) Apologies if this is covered somewhere else, but I am experiencing a http 500 error trying to 'Add Service' to Business Services in the Service Catalogue. I uploaded the Business Services through the CMDB CI upload and have added the images through the Service Catalogue 'Manage' 'Service Categories' area successfully without errors, but it looks like if I upload them through the CMDB, certain database entries are not getting created that are required
Can't Delete/Edit Product Types
ServiceDesk comes prepopulated with several product types. I can't seem to edit certain aspects of these product types or delete them. For example, we don't inventory our racks because we have so few of them anyway. I want to delete that product type but the checkbox next to it is grayed out. Another example is UPS. We don't have the vast majority of our UPS units on the network so there is no reason for them to be tracked as an IT asset. I am unable to change it to a non-IT asset and I cannot
Custom reports are not saving
I have a few users that are trying to create custom reports and save them. They have full rights to reporting through a custom role I set up but they can't create a folder or file. It says it saved successfully but nothing shows up. Is there a group of rights I am missing?
Instance count threshold 'not equal'
Hi, in the instance count threshold settings I can select '=', '<=" and '>=' but '<> (not equal)' seems to be missing - or is it me who's missing something? The goal is to be alerted when a certain program is either not running or running with more than one instance Any input would be appreciated Regards GWHome
My Closed Changes
Hi can you advise how I see All my closed changes? when I select this option it doesnt show anything. thanks in advance Marcia
Find your faulty corporate iPhone 5 devices in no time!
Recently, Apple launched an iPhone recall program for selected devices. According to a statement from Apple, some of the iPhone 5 devices that were sold between September 2012 and January 2013 may experience shorter battery life or may have to be charged frequently. If your enterprise iPhone 5 devices were purchased during this period and they experience battery issues, they can be replaced free of cost. Enterprises must replace these devices at the earliest. Otherwise, their productivity
Best practices/suggested use for Changes
Does anyone have suggestions for the best way to use the change module in 9.x. We were doing just fine with the 8.x version but after upgrading last month my development team is really struggling. 1. The stage by stage approval with required comments. I'd love to turn off the requirement to add comments when approving a stage. Comments are only really needed when rejecting. Heck I'd love to turn off this feature totally as we don't use it. It's more complex than is needed for our team.
Deleted Technician is still showing in drop-down list (9.0 Build 9018)
Hi, I've deleted a technician but it is still showing in drop-down list and Dashboard. Anyone can help? I've start/stop DB, restarted SDP. But to no avail. The technician name is almost everywhere despite deleting it via UI.
Remote Control via ServiceDesk Plus
I would like to know whether there is any way we can manage Terminal Service Users (Remote Desktop Users) from SDP? Obviously we can easily manage when a user has a dedicated workstation but a large percentage of our users access the domain via RDP.
Mail Settings
Since my company is more likely will not allow to enable the pop3 settings in Exchange - what did others have done to still use the auto create ticket from email feature? TIA princessissa
Added second domain, but only admin account can see it
We're on latest build 6241. Using built-in admin account, I have added both of our domains with admin credentials for each. Works fine when I'm logged in as admin. But if one of our technician accounts logs in (and they have super admin rights), they only see the primary domain. If they try to add the second domain again, they get an error that we have reached the limit for our license (2 domains). I have opened a ticket but wanted to see if anyone had a quick answer on here..
LIVE Webinar with John Rakowski - Forrester
ManageEngine will be jointly hosting a LIVE Webinar on 'how to use Application Performance Monitoring for successful business outcomes',featuring John Rakowski, Chief Analyst and Advisor (IT services management), of Forrester. John will be sharing key
API command "ADD_DEVICE" fails
When I run a powershell script to add a Cisco ASA firewall to Device expert(5950) it fails with 3304 code. Also the GET_ALL_DEVICE_TYPES API does not work at all it returns code 3308 asking for an IP address. Powershell script------------------------------------------- $uri = "https://$ServerIP:6060/api" $json = @" {"API_KEY":$API_KEY,"ACTION":"ADD_DEVICE","IPADDRESS":"192.168.1.1","DEVICE_TYPE":"CiscoASA"} "@ $result = (Invoke-RestMethod -Uri $uri -Method Post -ContentType "application/json"
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