ServiceDesk Plus 9023 Released

ServiceDesk Plus 9023 Released

Dear Users,

SDP 9023 service pack is released and can be downloaded from the below URL,

http://www.manageengine.com/products/service-desk/service-packs.html

New Feature in 9023

  • SDF-57095 : Scan : Support for scanning Cisco IP Phones

Issues Fixed in 9023

  • SD-57142 : Scan : Service tag not fetched for AIX machines.

  • SD-56206 : Scan : Software not fetched in SUSE Linux Enterprise server 10.

  • SD-56823 : Scan : Cannot scan VMWare machines using special characters ($,&) in their credentials

  • SD-57435 : Scan : sudo su - command is executing for all non-linux machines (solaris).

  • SD-57389 : Scan : Exception while scanning ESX machines if the relationship between Host machine and Virtual machine already created manually.

  • SD-57424 : Scan : Null Pointer Exception during scan if entry is added in exclude IP Address settings.

  • SD-57295 : Scan : Software are duplicated if backslash is at the end of the software name.

  • SD-57624 : Scan : VMWare machines get duplicated (new machines with <Name>_old being created) while scanning ESX host machines.

  • SD-57296 : Scan : While scanning network devices, preference is given to DNS name of devices instead of sysName obtained through SNMP while scanning.

  • SD-57338 : CMDB API : Unable to update Support group via CMDB API.

  • SD-57293 : Asset : Drive usage information is displayed wrong in workstation hardware details page.

  • SD-43938 : Asset : Ability to add new product and vendor by technicians with "Adding New Product" and "Adding New Vendor" roles in add new Workstation/asset form apart from just PO form.

  • SD-57133 : Asset CSV Import : Cannot add a server with value for "Is Virtual" as false.

  • SD-57222 : Asset : Depreciation percentage value in workstation details page is not truncated after two decimal points.

  • SD-57743 : Agent : Timeout value for agent scanning and remote desktop have been made configurable in the database.

  • SD-45037 : Asset CSV Import : IP Address field is not available while importing IT Assets.

  • SD-57305 : Contracts : Need to show the custom contract id in contract notification template instead of contract id.

  • SD-57323 : Contract : While editing a contract invalid e-mail address is thrown if there is no mail-ids configured.

  • SD-57297 : PO : Unable to receive items from Purchase Order when the user does not have role to create PO.

  • SD-57294 : Remote Server : Null Pointer Exception while importing user data from the remote server when the user has login credentials only in remote server.

Please refer the below link for the steps to install the patch.


Thanks & Regards,
Karthik Anand.
ServiceDesk Plus

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