ServiceDesk slow to open request or change state

ServiceDesk slow to open request or change state

After to open a service request my brother still in "waiting" for a 15 seconds, and if change state my browser still "waiting" to.

My version is 8110.

My server is win 2008 R2 
Memory 16Gb
proc 64

my configuration in wrapper.conf
# Initial Java Heap Size (in MB)
wrapper.java.initmemory=256

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=1024
--- More my service dont startup. ---


My connfiguration in wrapper_64.conf
# Initial Java Heap Size (in MB)
wrapper.java.initmemory=512

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=4096

My database is MSSQL 2012.

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