Business View and multiple link
Hi, i try to connect 2 devices with multiple link, but it isn't possible. I try to use ctrl key but doesn't work. example : switch a with 8 interfaces, two of these connected to another switch. There is no way to do this ? thk so much
Value '0' Set to Incident Additional Fields, Causing Request Closing Rules to Fail
We are finding a value '0' is set to some request fields, and this makes the request closing rules to fail. Out of 1000+ requests, only a handful of them seems behaving this way. By looking at the history of the request, the value '0' is given before a user manually assign a value. Our requests are created via web and email, and only emailed requests are affected so far. As far as I know, only three request fields are affected and common to those fields are: 1) Incident Additinal Text Fields having
How to get all properties on "GET_DEVICE" API
I want to use deviceExpert API "GET_DEVICE" API to get info about device. Documentation says that "This API is for fetching the hardware and software properties of any device from DeviceExpert ", but i get only few attributes ( {192.168.112.1={MAKE=Cisco, LOCATION=Super-place, OS_TYPE=IOS, MODEL=1941, CREDENTIAL_SUPPLIED=true, OS_VERSION=15.1(3)T, SYSTEM_DESCRIPTION=Cisco IOS Software, C1900 So..., SERIES=1900, DEVICE_TYPE=Cisco IOS Router, STATUS=READY}}} ) i would like to get the attribute values
Stable version
A good a bug free 2014. When will there be a STABLE version from opmanger? Today i installed a fresh copie of opmanager with all the pluginin's. CMDB not working, oputils unstable etc. etc. When will the process of making a template work 100%. Jef
JSON in Service Desk Plus API
Hi, I am wondering if it is on your roadmap to implement JSON request/response in your API. I have started looking into optimizing the Outlook add-in for Support Center Plus to use JSON to increase performance and i would like to do this as well for the SDP add-in as well. Best regards, Valdi Hafdal URL : http://www.valinc.net [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
Requester History Button
We used to have help desk software that had a Requester History tab that we found very useful. It would be a nice feature to add to Service Desk +. When I am viewing a ticket, it shows me Request, Tasks, Resolution, and History tabs. It would be nice to have another tab that shows the Requester History that shows the history of Requests for that Requester. This is a quick and easy way to know the Requester when dealing with the user. I know you could do a search but this would provide a quick
Reports about reopend tickets
I'm looking to get some info out of our SCP system. We have the option enabled that replies create new tickets and don't reopen the ticket after a few days. Can we somehow get some numbers on how many new tickets are created that are a reply to an old ticket? And what about a report that shows the number of tickets that was opened again during a certain period?
Way to assign mode?
Is there a way to assign a mode through a business rule? We want to note which service an item came from, but since these items are coming in through email, they're not already part of a new ticket. Rather, we want to assign with a business rule when the item arrives (based on which email address it came from). I see a way to check mode in a business rule, but not a way to assign a mode. Is there any way to do this?
Items and Products
How do I setup items and products to be used in the helpdesk settings? I found an area under "Account Settings" where I can set up product types, but these don't seem to carry to the requests template. I don't see anywhere to setup the "items."
After upgrading from 9017 to 9020 I get errors when logging in
The server is up and running but when I trying to log in I get the following error. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.manageengine.servicedesk.utils.OtherMEApplicationsUtil.getJumpToUrl(OtherMEApplicationsUtil.java:213) org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1535) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
WOL "Not Applicable" status
Hi We try to send "Wake Up" to machines at different subnets. Some have status "Not applicable" No more details. How to find why? Dmitry
Manual archive tickets
Hi, is it possible to manual archive any tickets? I need to archive tickets that are already settled with the client. The second option is archive tickets with self-defined status for example " settled". Is it possible? I need to block to open/edit all settled tickets. Do you have any other idea? BR Kris
Change from 24 hour option to AM/PM in Change request
I would really like to know if its possible to change the time format for both the scheduled start time and end time from 24 hours to AM/PM setup. I find it time consuming trying to convert the time correctly. If I could just make a blanket switch that would be a huge help for getting my ServiceDesk Plus setup up and running. Is something like this possible?
ManageEngine ADAudit Plus 4.6.0 Build Number: 4651 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4651 announces real time change auditing for Active Directory , the new feature provides administrators with real-time email alerts and a live feed of alerts in the ADAudit Plus console, when critical and unauthorized changes are made to AD. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB
problem with HA
I want to do High Avalability, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB When I try to do by manual on the step "Test & Configure" to complete replication I get the error.
Can't change registered email address on this forum!
Our company has been taken over and we need to change the registered email addresses of our users in this forum. This doesn't seem possible - going to "my area" and then editing the user profile does not let the email address be changed. Is there any way to do it? Thanks Chris
Bugs service request approval?
the requester is able to approval his own request? IS temp3 is not set as service approval.
VMWare cluster monitoring
Hi there, Would you please confirm if the VMware monitoring supports managing the guests from vcenter, or each host needs to be added and discovered to OpManager. This is a cluster of hosts normally managed from vCenter. Running ESXi 5.1. I read the documentation found http://www.manageengine.com/network-monitoring/help/userguide/vmware_monitoring.html but I could not tell if we need a user on each host and discover individually, or we can use a user on vCenter and discover, that would pull all the
"Follow" request and reply to notes
I'm a supervisor I monitor all requests in SDP and control all my out-technicians I'd like to follow requests, so all notification, updates, resolves, etc. is also email to me. Also, it'l be a good to have an option to reply in notes. Right now we're using it to control actions of my technicians, I ask them what did they do with this request, or why this request is still not resolved. When they create another note, I didn't notified. So I can forgot to check, were update or not!
ServiceDeskPlus: Exchange with imap/mapi disabled?
Hello everyone - How should I set up ServiceDesk Plus (SDP) on-premise if I have Exchange with imap/mapi disabled? I want to make sure that the email parsing works properly. Is it recommended to use a cloud email service like gmail as the SDP email? Is there any alternative? Thank you.
Problem logging in with LDAP and also running LDAP (AD) import
Hi We are running the premium edition of PMP and presently have a problem with LDAP / AD integration. Firstly, AD authentication is working - it was set up a few months ago and the initial import worked as well as ongoing authentication. I tested this today - changed my password on AD and logged into PMP successfully with the new password. So far so good. However today a new employee reported to me that he could not log into the system. I guess the problem was that his account wasn't imported from
AD group import
When importing new groups but all group members are already existing in PMP the groups never shows up in the system. Am I doing something wrong or is it expected behavior that new groups wont be imported if no new users are found? Best regards, Staffan
Associate change not showing for Technicians
Hi All, My technicians do not have the option 'Associate Change' in the actions menu in tickets I cant see which permission there is to give this to them I have full admin permissions on servicedesk and have the options any help will be great thanks Russ
Issue with E-Mail Notifications
Hello, Because changing password in OWA no longer works after switching to Office 365/ Exchange Online I searched a solution for that, and found AD SelfService. Everything works fine so far (users could change their password again without having to be inside our network), but in the process of evaluation i also wanted to try the Password expiration Notifier. I have set up e-mail Server, was able to get the Test E-Mail without any problems. I set up the Notifier to send Mails to Users 7, 3 and
What Port Does the Server Receive SNMP Traps On?
Hello-- We just deployed a new Symantec anti-virus solution in our environment and it has the option of sending SNMP traps to a management server for things like outbreaks, etc. In the Symantec configuration it has a field for specifying the port number of the SNMP management server in addition to the IP address. This is the first "device" we've associated with OpManager so far that has asked to specify a port number, so I'm wondering which port number we should use? The default port number in Symantec
(Solved) Mail for other business unit
Hello, We are having 3 Business Units and currently we only have incoming mail for one e-mail address. Now I am trying to configure the e-mail for another BU as well, but that seems not to be working. I have added an additional e-mail address in Exchange to the current mailbox (support@domain.com ) as secondairy mail address (bu2@domain.com ). In the mail configuration for that BU I have filled in that newly added e-mail address as Incoming email address (bu2@domain.com ). Now when I send mail to
Task Reminders NOT Working
Hi.. I am using ManageEngine SupportCenter Plus Build 7933 (Standard) and for some reason we cannot get the reminders function on the tasks to work at all.. We set up the task and then set reminder for a specific date and time, tick email and click the tick box to confirm. No emails get sent. Is there a problem or am i doing something wrong..
Best Upgrade Path
Hello, I'm looking to see what is the best path to get my SDP version to the latest version. We are currently Sitting at 8.1.0 Build 8116. Is there anything major that changes or is there anything i need to be worried about. Also are there any ppm or updates that i can skip over to make this a little quicker. Also I See that Java 6 is still baked inside the tool, Went is Java 7 going to be added to this? Thanks
Requestors able to close/cancel requests
We tend to get a lot of requests that the requestors want to cancel/close (false alarms, etc). How do I configure the requestors to have the ability to close/cancel requests without a technician having to mark the request as resolved first?
Template to remove user from group
ADM+ Is it possible to remove a user from a group as part of a template but retain their other groups. Cheers Rob
Limit Technician to set request to a specific status?
Hi All: isn't possible to limit the technician to set the request to "Close" only? (not to resolve). I would like limit the technician not to close the request but set the request to "resolved" once the resolution provided. the request should only closed by user or the system. thanks. ChuSoon
Changing the Email fetching settings
Hi All: My Company IS policy was not allow to use pop(s) or imap(s) to fetch the email. Any third party solution I can have the same feature on this? (auto fetch email) thanks.
notify manager when a request is resolve
I want to make a notification to me when a request is resolved. But i don't know how to setup? Please help me Thanks
Netflow on multi context cisco asa
Hi All, We are using cisco ASA in multi-context mode. So we have created two port-channels and 2 ports are assigned to each port-channel, then we have created sub interfaces of port channel and have assigned them to multi-context ASA. We can configure netflow under each context but what we are looking for is to configure netflow under system context so that we can see total amount of traffic hitting on the port-channels other than traffic hitting on port-channel sub interfaces under each context.
Stop Timer Still works for Custom Status?
Hello, I created a new role and took away technician ability to stop the timer or change the due date. When going to the create a new ticket I see that "On Hold" is no longer a option. Which is perfect. Now I created a new status called "Change Request Initiated" iIn Progress with the status timer of stop. But when i lon on as a Technician "On Hold" is still unavailable , but the new "Change Request Initiated" still shows up in the list? should this not be unavailable as well?
Can't select OUs when creating a Software Deployment configuration...
Hi, DC v90067 on Win2K8 R2. Running the console locally on the DC server. When I try to select an "Organizational Unit" under "Define Target" the "Resource Browser" window appears but I am unable to search and list any AD OUs. I know the AD scheduled synchronisations are working OK because I can see the AD OUs when in SoM as well as all the AD OU reports showing plenty of AD information. Could this be an issue with a "Free Edition" of DC that has had a purchased license applied, because I know the
iPhone data useage management
Hi, I have searched for this but have not found anything. Is it possible for the mdm to restrict data usage on an iPhone, is there an app or some other method for performing this function. Thanks. Geoff.
Problems creating a new technical assistance case using the DC form...
Hi, I used to be able to easily create new technical assistance cases using the form that is linked from within the DC Support page. However, I am not able to create cases at the moment. Whenever I complete the form and hit the Submit button, the form simply reloads empty. There is no confirmation that the case submission was successful and I receive no case confirmation email. I have DC installed at a couple of different sites, for different companies, and it is failing at all of them. I tried
Different ways to assign Priority?
It seems that there is one list of Priorities that is shared by all the types of records, tickets, projects, changes, etc. We have settled on using 3 levels of priority for tickets, and really 2 would be fine. But the IT manager would like to have finer-grained settings for things like Projects where there are a couple dozen going on at any one time and using a "low-normal-high" model doesn't work. I created 10 new Priority levels (Project 10, Project 20...Project 100), but it seems kind of odd
MySql option is not coming while installation
Hi Support, While installing the ServiceDesk Plus on my localhost, MySql option is not coming. It only shows the : 1. PostgreSQL 2. MS SQL Kindly let me know how we can use the application with the MySQL database. I have installed the application with PostgreSQL,please let me know , how I can check the database. Thanks, Sabal
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