Task Reminders NOT Working

Task Reminders NOT Working

Hi.. I am using ManageEngine SupportCenter Plus  Build 7933 (Standard) and for some reason we cannot get the reminders function on the tasks to work at all..

We set up the task and then set reminder for a specific date and time, tick email and click the tick box to confirm. No emails get sent.

Is there a problem or am i doing something wrong..

                New to ADSelfService Plus?