ServiceDeskPlus: Exchange with imap/mapi disabled?

ServiceDeskPlus: Exchange with imap/mapi disabled?

Hello everyone - 

How should I set up ServiceDesk Plus (SDP) on-premise if I have Exchange with imap/mapi disabled? I want to make sure that the email parsing works properly. Is it recommended to use a cloud email service like gmail as the SDP email? Is there any alternative? 

Thank you.

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