I monitor all requests in SDP and control all my out-technicians

I'd like to follow requests, so all notification, updates, resolves, etc. is also email to me.

Also, it'l be a good to have an option to reply in notes. Right now we're using it to control actions of my technicians, I ask them what did they do with this request, or why this request is still not resolved. When they create another note, I didn't notified. So I can forgot to check, were update or not!