how to clear the contents of an additional filed within incidents when reassigning ?
Hi,
Is there any idea about how to clear the contents of an additional filed within incidents when reassigning this request to another technician?
this would help me to create a certain field to enable the technician to write the reason of inactivity on a certain request to gather those reasons on a report to my manager. or is there any other way to do so?
thanks for the help
regards,
Wadea
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