A little back story:

We have a HelpDesk phone number setup and when people leave a Voicemail on the hotline it gets emailed into the HelpDesk as an attachment for processing.

I would like to track these as a mode of submission being "Voicemail"

I created the mode, but would like them to be assigned to this mode automatically rather than having technicians change the mode for every individual request received from the voicemail system