Invalid username/password
Hi, I've tried to install NetFlow Analyzer standalone applications to try it out, but after installation I keep getting invalid username/password although it's new installation. Previously I installed OpManager, didn't have a problem, I uninstalled it and installed NetFlow Analyzer but keep getting invalid username/password. I've restarted the service it's the same. I've tried to uninstall it and install it back again but it's the same. I've found somewhere to check startDB.bat, but it says database
IE^ warning bar. how do i get rid of it
how do I get rid of this please
Strange traffic in NetFlow Analyzer
Past few days I've seen the following traffic. The source IP addresses look strange to me and the destination addresses are to difference places and countries that aren't part of our network. All this traffic gets blocked by our ACLs on our router. But it looks strange. And the protocols are old routing protocols and I think monitoring protocols. And the size of the traffic is always 805.31 MB.
Asset information is lost when Product Type is changed from Workstation to Laptop / Desktop
Dear Support, I am trying to categorize the desktops and laptops from the default Workstation container and move them to a different bucket called Laptop / Desktop. This move is purely based on their product type, model and when I do so, all the information it fetched from the first scan is lost. Also when I try to re-scan the asset, it throws an error as "FAILURE: Problem while scanning workstation." Could someone please help me with this ? Thanks, SK
IE6/7 warning bar.
Can anyone please tell me, is there a way of removing the warning notice on the to of the page re ie 6-7.
Exchange Reporter Plus 4.8 Build 4810 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.8 Build 4810. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. New Features: Room mailbox details report: It offer insights into conference room objects in an Exchange organization. Archive Mailbox Size Reports: Display the size of each mailbox in
Java - Ready to execute
Hello everyone! I'm having problems with deploying Java to our company computers. We need of two Java versions, one is installed on D drive, one is installed on C drive. Newer version is installed first on C drive, then later older is installed on D drive. Problem is that, when we deploy Java to C drive, it sits and waits with "Ready to execute" status, but it is installing (Java first creates directory, installs some files in that directory, then at the end it cleans up that directory, registry
Pasted images does not display
Hi, Images pasted into the email body does not display correctly. Instead of the pasted image and the rest of the email body "pan>" is displayed. Please see attached screenshot showing the recieved email. The email is a forwarded email sent from SupportCenter Plus, where an image has been pasted from the clipboard. SupportCenter Plus v 7.9.0 build 7930 Br, Erik
Share reports
Hi, Why is the "Share" button ("Dela" in Swedish) not available for some reports. We have created some custom "Query reports" that we would like to publish ("Share") on the customer portal. What is it that makes a report not shareable? It seems some of the default reports are shareable while others are not. SupportCenter Plus v 7.9.0 build 7930 Br, Erik
Deleting unwanted reports
Hello good afternoon, At the moment I’m struggling with the following problem in SupportCenter Plus. I would like to delete a report that has been made by an employee that no longer works for the company. However even as system administrator I’m still unable to delete the report (see screenshot below) . Does anyone have any ideas? Please let me know. We are currently on SupportCenter Plus v 7.9.0 build 7934 Thank you
Which db table is Serial Number stored in?
I'm trying to find the database table that asset serial numbers are stored in. Nick
Join/Unjoin Computer
Program locks up when it successfully connects. Here is what the log file shows: Nov 12 13:20:10: 724: ************************************************************************************************* Nov 12 13:20:10: 724: Entered into Logfile Nov 12 13:20:10: 724: ************************************************************************************************* Nov 12 13:20:10: 724: COM library successfully initialized Nov 12 13:20:10: 724: security successfully initialized Nov 12 13:20:10: 724:
monitoring standalone network
hello i have 4 systems on my premises belonging to 4 different vendors, all using different ISP's,all four of this systems are not on my network, although they are in my building. is it possible to deploy netflow analyzer on my network and then be able to find a workaround to monitor those four vendor systemes?
Unable to send due to java.net.SocketTimeoutException
Hi, I just download latest free version. Build version 11400. I configure Mail server Setting and Mail Test successful. When i configure notification profile by email. Test email fail with error message Unable to send due to java.net.SocketTimeoutException prompt out. Please advise. Thank you
iOS Push notifications
New build 8300 is supporting push notifications, and so ios app do. But no one knows how can we configure sdp msp to send this notifications. By default it doesn't send it... Can you help me? in iOS I can't open notifications settings - I tap it, nothing happens.
API bug when updating custom fields
I've already communicated this bug to support a few weeks ago but also documenting it here for exposure and to see how others are updating SDP via API. Bug: When updating an asset or computer custom field via the api, Service Desk will change the model and product name to "Unknown Workstation". We are using ForeScout CounterACT to determine numerous compliance metrics on our endpoints and then updating them in SDP in realtime. For example, ForeScout will determine if a computer is compliant with
Import of switches using CSV does not work in oputils
Hello I have been trying to import switches into Oputils using the bulk CSV file import but I had no luck Below a sample of my csv file: China,switch1,readonly,v1,China,,,,,,,, China,switch2,readonly,v1,China,,,,,,,, I'm using the format that is provided as sample in the CSV import form. Am I doing something wrong or the import does not work? I'm using the trial version of Oputils, build 71023 Thanks and best regards Mark
Custom Theme page does not refrect current setup
It is much better if custom theme editor is start with current set up. It only show default and editor. Editor is always tart with black and white theme. Even if I want to change one part of it such as some text colour, I need to do start over all settings.
Create User Avoid Duplicates
Looking to create users and avoid duplicates. Created new format (first initial of first name and first five letters of last name) Example- Stephen Rosalbo = srosal Need to check for duplicate and if so add 01 or 02 etc. I edited Login (pre-2000 Windows) to check for duplicate. other settings I am not sure what to choose and seems whatever I do chose still comes back with error that account exists.
Avoid duplicate IDs
I am looking to avoid duplicate accounts by adding 01, 02, 03 etc to newly created format. Example, Steve Rosalbo = srosal and if another srosal exists add 02 or 03 etc. I keep getting error that user account exits after filling in the Prevent Duplicate fields.
Add Technician as Criteria for Business Rules
It would be better for some automation to be able to set actions based also on the assigned technician. In our scenario, there are incidents we can predetermine to which specific technician will a ticket be assigned based on the business rules. However, our challenge is automating the level based on the predetermined technician names. What we would like to see is if ever a ticket gets edited with a technician being assigned,via business rules we can automatically set the level as Tier1. I tried checking
How to manually import asset explorer results into ServiceDesk?
Hi, We are currently in process of configuring CMDB in v9.0 in order to migrate from v8.0 to a nicely pre-structured servicedesk architecture. Have been utilising the AssetExplorer tool. This is great with hosted servers, now we need to run this on external servers off our network. Can install & run the tool fine but ServiceDesk host will not retrieve the results off the network. On the external Assets we have the agentdata.xml file with all the results ready to be imported; wondered if there was
How to Monitorize ubuntu machines
Hello, we have opmanager 11 install on a Windows 2008 machine. we are trying to monitorize Ubuntu machines, we have installed snmp service in those machine, if we test credentials on this machines opmanger get a success answer but we dont see any data. this is our first time monitorizing Ubuntu and we dont which vendor and type do we have to choose. Now we have: - Vendor: unix -Category: Server -Type: Linux. Thanks in advanced. BR
Incident Description Problem
Hi, after update to 9024 I cant enter any text in Description when I want to create new incident also I can't make any change in default incident template please help me to resolve this problem
Dynamic Field in Incident Template
I was wondering if you could implement Dynamic Fields in an incident template. A user\technician is creating a new request and chooses a group, we have General IT support, Cad Support, Sharepoint Support and Infor Support. Depending on what group they choose the category option appears, then after selecting a category the correct subcategory appears. Another upside of this is that you can make a subcategory and assign it to multiple categories instead of how it is now. i hope you could do something
Change Department field name
Hi I would like to change only the Department field label (the CI type of Support Group), when in requests/changes/incidents and changes and here are quite a few in translations. Is there a way that i can run a query against the DB to change just the one field label? Thanks
Is there any way to create a Service Request from an email?
We have electronic forms which send their outputs to ServiceDesk Plus. We'd like to be able to automatically process these to create Service Requests using email commands/business rules etc. Then we'd ideally have ServiceDesk Plus fire off approval emails, assign to the right technician after approval etc - it would be very low touch for the Service Desk team, but a good way for us to track requests raised etc. I've been experimenting with this, but I can't figure out how to get it to work - I can
auto create Self-Service Login
Hello, Is there a way to automatically create the Self-Service Login during a new request if the Contact already exists, but it doesn't have a Login? In Global Admin settings (Application Settings > Settings > User Addition & Import Settings), there is a setting "Also create Self-Service Login account". This will: - create the "Login" if the "Contact" doesn't exist. - not create the "Login" if the "Contact" exists but doesn't have "Login" enabled\set. Regards Lakend
File Replication Service in Windows 2012R2 deprecated
AppManager is throwing the following error regarding the state of AD Health of AD is critical. Root Cause Analysis Status since: Tue Nov 11 17:02:12 GMT 2014 | Attribute: Health | Dependency Rule: Depends on any 1 child attributes 1. File Replication Service is down File Replication Service is no longer necessary on Windows Server 2012R2 and is deprecated in favor of Distributed File Services (DFS) replication. If I remove the service manually from the monitor it keeps coming back throwing critical
Automatic Patch Tasks
Hello, Could you confirm the following please: I’ve created an automatic patch deployment task which will scan for and deploy updates to computers every Wednesday at 10AM. I’ve configured the execution settings to retry twice on failed attempts, once on start-up and the other during refresh. Am I right to assume that should a computer be offline during the next scheduled run time (i.e. Wednesday at 10 AM), according to the execution settings, it will still apply the task the moment it next communicates
Duplicate requesters and Technicians
Hi, I have the following situation. When importing new users, the SDP duplicated requesters and the domain, getting as MYDOMAIN.LOCAL. I deleted the users and the domain, however, a strange thing happened. For some reason the technicians were created again as requesters with the existing NETBIOS domain name. My problem is that if I delete the requester referred the technician, they lose access, and if I delete the technician and transform the new requesters into technician I lose the association
Asset scan status: failed
We been having this issue for a while now mostly on laptops, it always failed when trying to scan from helpdesk manually, however, I did install the agent on a laptop and it was able to scan it, but after restart the scan failed again. Our laptops are connected sometimes to our wireless on a different sub-net, but when they are in the main network they still failed to give status. Please help. Thanks
Can you provide the procedure to migrate from MSSQL to MYSQL please
We are on build 9.0 build 9016 and the database is on an instance of mssql 2008 r2 Many thanks Chris
SupportReps & Contacts
Hi, I have checked the forum and found my question had already been asked 7 years ago, but no visible answer was listed. Can a SupportRep also be listed as a Contact? - Each time I add a Contact that has the same address as a SupportRep the system automatically removes the SupportRep from existing and vice versa if I enter the Contact first and then create a SupportRep login. Is this possible, or a feature that SCP is considering adding? Looking at the old forum post it was quite a popular question
Change Ticket Workflow
For our change control process the Submission and Planning stages are done together. Does anyone know if there is a way to configure the Submission stage to go right into the Planning stage without the need for approval?
Is it not possible to add/update assets via the REST API?
I want to start using SDP's REST API. I noticed it doesn't seem possible to add/update workstations/assets via the REST API, but it is possible to do so with the Servlet API. I just wanted to confirm this. Also, when updating an asset/workstation via the Servlet API, what value does the parameter 'associatetouser' expect? Is this the full name of the user? The user's log-in name? The user's username? http://www.manageengine.com/products/service-desk/help/adminguide/api/asset-attributes.html#add_updateworkstation
Can't add Device. Get "Device already present in the System"
I'm getting "Device already present in the System" when I try to add a new virtual vmware host. I tried before and get some weird error and now I get this error. The knowledge base on this, http://www.manageengine.com/network-monitoring/kbase.html#kbase56 is way out of date and doesn't work. License Type : Essential Build Number : 11300 Latest Version : 11300 [Details] Expires on : Never AMS Expires on : 09/15/2015 12:00:00 AM EDT Maximum no of Devices : 50 OS Name & Version : Linux, 2.6.32-220.17.1.el6.x86_64
Disable specific file Attachment extension
Hi; I want to block some file formats when opening due to new security demands. (HTML files, for example) Is it possible to do this?
Critical updates
My probleme is that since the two lateste update 99% of my parc is always in the High vurnarability section. I am not sure what to do. i beleive that it has started with the third party critical updates. please help.
Disable Advanced Change Workflow
Is anyone aware of a way to disable the requirement for Change Manager approval at each stage of the change request process? We recently upgraded to ServiceDesk Plus 9 and don't need each individual stage of the change to be approved. We basically want to make it work like it previously did where it only requires approval from the change manager one time after the CAB has approved.
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