problem with HA
I want to do High Avalability, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB When I try to do by manual on the step "Test & Configure" to complete replication I get the error.
Can't change registered email address on this forum!
Our company has been taken over and we need to change the registered email addresses of our users in this forum. This doesn't seem possible - going to "my area" and then editing the user profile does not let the email address be changed. Is there any way to do it? Thanks Chris
Bugs service request approval?
the requester is able to approval his own request? IS temp3 is not set as service approval.
VMWare cluster monitoring
Hi there, Would you please confirm if the VMware monitoring supports managing the guests from vcenter, or each host needs to be added and discovered to OpManager. This is a cluster of hosts normally managed from vCenter. Running ESXi 5.1. I read the documentation found http://www.manageengine.com/network-monitoring/help/userguide/vmware_monitoring.html but I could not tell if we need a user on each host and discover individually, or we can use a user on vCenter and discover, that would pull all the
"Follow" request and reply to notes
I'm a supervisor I monitor all requests in SDP and control all my out-technicians I'd like to follow requests, so all notification, updates, resolves, etc. is also email to me. Also, it'l be a good to have an option to reply in notes. Right now we're using it to control actions of my technicians, I ask them what did they do with this request, or why this request is still not resolved. When they create another note, I didn't notified. So I can forgot to check, were update or not!
ServiceDeskPlus: Exchange with imap/mapi disabled?
Hello everyone - How should I set up ServiceDesk Plus (SDP) on-premise if I have Exchange with imap/mapi disabled? I want to make sure that the email parsing works properly. Is it recommended to use a cloud email service like gmail as the SDP email? Is there any alternative? Thank you.
Problem logging in with LDAP and also running LDAP (AD) import
Hi We are running the premium edition of PMP and presently have a problem with LDAP / AD integration. Firstly, AD authentication is working - it was set up a few months ago and the initial import worked as well as ongoing authentication. I tested this today - changed my password on AD and logged into PMP successfully with the new password. So far so good. However today a new employee reported to me that he could not log into the system. I guess the problem was that his account wasn't imported from
AD group import
When importing new groups but all group members are already existing in PMP the groups never shows up in the system. Am I doing something wrong or is it expected behavior that new groups wont be imported if no new users are found? Best regards, Staffan
Associate change not showing for Technicians
Hi All, My technicians do not have the option 'Associate Change' in the actions menu in tickets I cant see which permission there is to give this to them I have full admin permissions on servicedesk and have the options any help will be great thanks Russ
Issue with E-Mail Notifications
Hello, Because changing password in OWA no longer works after switching to Office 365/ Exchange Online I searched a solution for that, and found AD SelfService. Everything works fine so far (users could change their password again without having to be inside our network), but in the process of evaluation i also wanted to try the Password expiration Notifier. I have set up e-mail Server, was able to get the Test E-Mail without any problems. I set up the Notifier to send Mails to Users 7, 3 and
What Port Does the Server Receive SNMP Traps On?
Hello-- We just deployed a new Symantec anti-virus solution in our environment and it has the option of sending SNMP traps to a management server for things like outbreaks, etc. In the Symantec configuration it has a field for specifying the port number of the SNMP management server in addition to the IP address. This is the first "device" we've associated with OpManager so far that has asked to specify a port number, so I'm wondering which port number we should use? The default port number in Symantec
(Solved) Mail for other business unit
Hello, We are having 3 Business Units and currently we only have incoming mail for one e-mail address. Now I am trying to configure the e-mail for another BU as well, but that seems not to be working. I have added an additional e-mail address in Exchange to the current mailbox (support@domain.com ) as secondairy mail address (bu2@domain.com ). In the mail configuration for that BU I have filled in that newly added e-mail address as Incoming email address (bu2@domain.com ). Now when I send mail to
Task Reminders NOT Working
Hi.. I am using ManageEngine SupportCenter Plus Build 7933 (Standard) and for some reason we cannot get the reminders function on the tasks to work at all.. We set up the task and then set reminder for a specific date and time, tick email and click the tick box to confirm. No emails get sent. Is there a problem or am i doing something wrong..
Best Upgrade Path
Hello, I'm looking to see what is the best path to get my SDP version to the latest version. We are currently Sitting at 8.1.0 Build 8116. Is there anything major that changes or is there anything i need to be worried about. Also are there any ppm or updates that i can skip over to make this a little quicker. Also I See that Java 6 is still baked inside the tool, Went is Java 7 going to be added to this? Thanks
Requestors able to close/cancel requests
We tend to get a lot of requests that the requestors want to cancel/close (false alarms, etc). How do I configure the requestors to have the ability to close/cancel requests without a technician having to mark the request as resolved first?
Template to remove user from group
ADM+ Is it possible to remove a user from a group as part of a template but retain their other groups. Cheers Rob
Limit Technician to set request to a specific status?
Hi All: isn't possible to limit the technician to set the request to "Close" only? (not to resolve). I would like limit the technician not to close the request but set the request to "resolved" once the resolution provided. the request should only closed by user or the system. thanks. ChuSoon
Changing the Email fetching settings
Hi All: My Company IS policy was not allow to use pop(s) or imap(s) to fetch the email. Any third party solution I can have the same feature on this? (auto fetch email) thanks.
notify manager when a request is resolve
I want to make a notification to me when a request is resolved. But i don't know how to setup? Please help me Thanks
Netflow on multi context cisco asa
Hi All, We are using cisco ASA in multi-context mode. So we have created two port-channels and 2 ports are assigned to each port-channel, then we have created sub interfaces of port channel and have assigned them to multi-context ASA. We can configure netflow under each context but what we are looking for is to configure netflow under system context so that we can see total amount of traffic hitting on the port-channels other than traffic hitting on port-channel sub interfaces under each context.
Stop Timer Still works for Custom Status?
Hello, I created a new role and took away technician ability to stop the timer or change the due date. When going to the create a new ticket I see that "On Hold" is no longer a option. Which is perfect. Now I created a new status called "Change Request Initiated" iIn Progress with the status timer of stop. But when i lon on as a Technician "On Hold" is still unavailable , but the new "Change Request Initiated" still shows up in the list? should this not be unavailable as well?
Can't select OUs when creating a Software Deployment configuration...
Hi, DC v90067 on Win2K8 R2. Running the console locally on the DC server. When I try to select an "Organizational Unit" under "Define Target" the "Resource Browser" window appears but I am unable to search and list any AD OUs. I know the AD scheduled synchronisations are working OK because I can see the AD OUs when in SoM as well as all the AD OU reports showing plenty of AD information. Could this be an issue with a "Free Edition" of DC that has had a purchased license applied, because I know the
iPhone data useage management
Hi, I have searched for this but have not found anything. Is it possible for the mdm to restrict data usage on an iPhone, is there an app or some other method for performing this function. Thanks. Geoff.
Problems creating a new technical assistance case using the DC form...
Hi, I used to be able to easily create new technical assistance cases using the form that is linked from within the DC Support page. However, I am not able to create cases at the moment. Whenever I complete the form and hit the Submit button, the form simply reloads empty. There is no confirmation that the case submission was successful and I receive no case confirmation email. I have DC installed at a couple of different sites, for different companies, and it is failing at all of them. I tried
Different ways to assign Priority?
It seems that there is one list of Priorities that is shared by all the types of records, tickets, projects, changes, etc. We have settled on using 3 levels of priority for tickets, and really 2 would be fine. But the IT manager would like to have finer-grained settings for things like Projects where there are a couple dozen going on at any one time and using a "low-normal-high" model doesn't work. I created 10 new Priority levels (Project 10, Project 20...Project 100), but it seems kind of odd
MySql option is not coming while installation
Hi Support, While installing the ServiceDesk Plus on my localhost, MySql option is not coming. It only shows the : 1. PostgreSQL 2. MS SQL Kindly let me know how we can use the application with the MySQL database. I have installed the application with PostgreSQL,please let me know , how I can check the database. Thanks, Sabal
Integration OPManager with DeviceExpert on different server
I try to integrate OpManager with DeviceExpert on different server. I set server name, port (6060), protocol settings (https), import SSL certificate from DeviceExpert (de.cer) on local folder of opmanager and set authentication detail, but when i test connection this is the error : "Unable to fetch values from DeviceExpert, The server might not be running or the network traffic may be too high." How can i fix it ? thk
Restrict Attachments from Requester
Is there a way to restrict a user's access to attachments? Some of our technicians require the ability to include screen shots and code in a request, however, we do not want a normal user to be able to see this. If there is no way to restrict access to attachments, where else might one include this type of secure information?
Unable to fetch values from ServiceDesk Plus running on http://IP
Hi, I am trying to integrate OpManager with ServiceDesk plus, but I am getting the errror message "Unable to fetch values from ServiceDesk Plus" all the time. I am using my account (as technician in ServiceDesk) under Authentication Details in OpManager (Add-On/Product Integration). What am I doing wrong?
Edit a Resource with IP doesn't work
Hello, i have a short question: I can add a Resource with IP alternative to the DNS name, but if i try to edit this entry, I can't save it again: Any idea? This Resource has no DNS! Thanks, Sebastian
is there a way to show certain categories in the service catalog?
I was wondering if categories can be manipulated in order to show some selected categories in the service catalog templates. Can this be done and in what version?
About tasks | scheduled time and marking a member
Hi all, As you can see from the picture. I just created a task and marked to a member besides I gave it a start and an end date but my questions are: Why it shows that it passed 11 hours in spite that i gave this task to be started at the same day on next couple hours?! Another question , what is the benefit of marking a member? Is it to be assign automatically when the start schedule begins? thanks
ServiceDesk Plus 9022 Released
Dear Users, SDP 9022 service pack is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9022: SD-49864 : Request : Multi-line additional fields were not included during XLS import of Requests. SD-51967 : Request : Replying to the Conversation of a request, placeholder $CreatedDate is replaced by the created date of the Conversation instead of the Created time of the request. SD-57051,SD-57453 : Request : Entry in
Error after restoring to new server
Hi, I am attempting to restore to a new application server and a new SQL server. I got as far as installing the application on the new server and database (confirmed it worked), restored the data with restoredata.bat, which succeeded, but now the service fails to start with Event ID 7024 in the Windows System Log: Event ID 7024: The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. Some things have changed between the servers. Old
Can't scan windows 8.1 machines
I'm having a lot of trouble scanning windows 8/8.1 devices. I've completely disabled windows firewall so I know that's not involved. Has anyone else run into this?
Using virtual name for ADAudit
How can I use a virtual name for ADAudit Plus. I would like to use a simple name for the users to connect to. I have already setup a DNS alias to point to the server.
Business Rule
I created a status called Assigned. This will tell the technicians and the requestors that the ticket has been assigned to a technician. Is there a way to modify the Status to Assigned automatically, when the request gets changed from unassigned to a technician?
Is it possible, and how, to associate a contract with a request?
Hi, The contract management feature of SupportDesk looks quite useful, but it should always be possible to associate a contract with a support ticket. Such association is authomatic when a contract is registered for the account and a product, provided that the requester correctly specifies the product. But in many cases, due to customer mistakes, contract registration mistakes etc - and of course every time a request is created via email - the request is not associated with a contract. As a consequence,
Ream value not working correctly when trying to setup Free Disk Space in GB monitor
Since most of the monitors want a value to go below a certain level to rearm, monitoring for free disk space is the opposite. If free space gets low, that is bad. The value to rearm should be higher than the thresholds. But for some reason, I am unable to get it to allow me to put in a higher value than the thresholds. I am not given the to set the rearm using the condition to = or >=. I have tried Firefox, IE, and Chrome. None are permitting me to change that. I did see where I have a server being
High Availability setup on Linux - modes and permissions
Hello, We are using Password Manager Pro build 7102 on Red Hat Linux with PMP replication (High Availability setup). Following built-in procedure for setting up HA environment produces complete secondary environment with one serious problem however - standby database cannot start. After some investigation, I have found that reason for the failure are wrong file and directory permissions (root user instead of postgres). Apparently HAPack.zip created by HASetup.sh does not store file ownership and
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