We have electronic forms which send their outputs to ServiceDesk Plus.

We'd like to be able to automatically process these to create Service Requests using email commands/business rules etc. Then we'd ideally have ServiceDesk Plus fire off approval emails, assign to the right technician after approval etc - it would be very low touch for the Service Desk team, but a good way for us to track requests raised etc.

I've been experimenting with this, but I can't figure out how to get it to work - I can create a request, set a request type, just can't create it as a Service Request.

Am I missing something?

Kind regards,

Hamish