Deploy Gina?
Hi Is it possible to deploy the ADSSP gina through Desktop Central? I have a lot of computers shown in 'Error Occurred Machines' showing network path not found. If I can deploy via Desktop Central I may be able to increase the number of computers I have it installed on. Thanks
using F5 SSL
Hi, I want to use F5 to manage Servicedesk SSL. So Servicedesk server will listening to http. All users will access Servicedesk url will go thru F5 (https). I manage to get the SDP login page using this method, but I click login button after put in id and password. The page will redirect it to http instead of https. Naharuddin Great Eastern Life
For IT eyes only...how do we keep the user from seeing everything?
We are having some issues with keeping visibility of attachments and updates to Requests from the Requester. We would like to see an IT Communication option, and, an option for attachments that would allow us to keep communication private (notes can't fulfill screen captures or attachment needs). To have a check box for attachments to be marked as "Share With User?" otherwise, keep it private (within IT) would be really nice! Anyone have any best practices or suggestions for us - we are 3 weeks
WEBSERVER PORT 9050 is occupied.change the port by executing bin/change webserver script
I have issue with opmanager which keep recurring . today also I tried to open opmager console i have error message as mention in subject line .,I had restarted server than only its working fine I have check the ports with netstat command port 9050 is occupied by opmanager it self . after the error message I am also not able to access my task manager so not able to kill the task event in command prompt . I have case open with manage engine support since long time but no proper solution has provided
difference between snmp community read and read / write
difference between snmp community read and read / write to configure the SNMP service on Windows, there is a capture option, this option is set to the host to send the capture OpManager server? I always had the question what is the difference between SNMP and SNMP read Scripture, which is the difference between these two, as well as public and private communities, you make a public community? and private?
Service Desk Plus Dashboard Calandar
Good Morning all, I have recently upgraded our service desk to the most current build and one of my Techs notified me that the calandar on the Dashboard is showing all tickets that came in yesterday, Monday, as being processed on Sunday. Anyone have any ideas on how to resolve this? I have searched through the Admin menu to no avail and could not find any related issues on the forum. Your help is appreciated -Dan
SLA
Dear Support , Want to ask about SLA , How many SLA I Can Create ? SLA based to Priority or Group ? Thank You
Set "on hold" to open after time
Is it possible to set a date where a case "on hold" should be set status "open" again? E.g. waiting for customer reply, set "on hold" for a week, awaiting response. On response the case is reopened, but otherwise on due date, technician can send a reminder and/or close the case. Or is it optionally possible to create a view showing e.g. "cases on hold for a week or more"
Alternate email
Hello, Could anyone help me set the "Alternate Email" -field for multiple "Contacts"? We have a lot of "Contacts" that are using two email domains. So, they can send email from e.g. john.smith@companya.com or john.smith@company.com -address. We would need to associate both of these email addresses to one "Contact". I know that we can import the Contacts via CSV, but that doesn't contain the "Alternate Email" -field. Does anyone know how we could do set the Alternate Email -field for multiple users?
Service deskplus not starting
I have been runnning service deskplu on windows server 2008 R2 for sometime now and it was working great. four days a go i mistakenly installed 3cx phone systems and now i cannot seem to get to the the login page. I have uninstalled the 3cx phone system but still not functioning. attached is the screen shot. the start up process has not exceeded this point. Thanks in advance.
Steps to ServiceDesk Pro version 8.0 then updated to the latest version.
I service Desk Pro 8.0 SQL Database I would then updated to the latest version 9.0
ServiceDesk Plus 9026 Released
Dear Users, Service Pack 9026 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9026 : SD-58232 : SLA Escalation notification is not sent after upgrading to 9018, except those which are edited and saved after upgrading to 9018. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Thanks & Regards,
Technician Time Spent for projects
Hi, I have been through the forums and have had no luck, I am tying to report on time spent per technician by date where I can specify the technicians and the date. This can be achieved easily through the report wizard for requests, the problem I have is I would like to report on Projects. I have spent a few days trying all manner of queries from the forums and trying to coble something together but am having no success. Please can someone help. I'd just like a report with the below information
Can we import new fonts?
I believe the answer is most likely no. However I can see that if you host ME yourself, you get this feature. So can the on-demand solution do this?
play wav file in servicedesk
Hi All, I'm new to my company and to service desk, but one thing I notice is they are constantly downloading these msg0001.wav files from the phone voicemail server, to listen to a voicemail that comes in to service desk. I've googled for a wav player extension for chrome, but the pickings arent very good. Does anyone have a solution to this problem? Can the servicedesk page be modified to include an html5 web player thing? Thanks for any ideas you could share. Tim
HIgh CPU (WMI and AV) - Opmanager the Cause?
Hey Chaps, Checking out our CPU alerts is leading me to believe that OpManager is potentially the cause. I see WMIPRVSE is sitting at 20% CPU and McAfee at between 20 and 40% (McAfee is scanning the WMI service 98% of its CPU time) So that's about 50% CPU gone already, this is on 6 or 7 win 2008r2 servers. After doing WMI logging I can see constant requests coming from our monitoring server, i thought i could unmanage a server to prove the theory, but i still see WMI calls coming from the monitoring
SMS messages won't send
communicating back and forth from SDP using Exchange 2010, however when we try to use the SMS feature it fails: Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay Has anyone run into this before? I suspect it's a configuration with my Exchange server, but I'm not sure what we need to do to enable this.
Exchange Reporter Plus 4.8 Build 4800 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.8 Build 4800. The latest release comes with a service pack for existing customers to upgrade and get all the features, enhancements and fixes of its previous versions. New Features: Archive Mailbox Size Reports: Display the size of each mailbox in Exchange Display assigned quota for each mailbox Display the archive location viz. cloud based archive and on-premise
restore backup
Hi, I have Service Desk Plus - MSP v.8.2 Build 8211 on production VM server running on Win 2008 R2 Std server. I've created a test environment on another serve with the same OS and I install download Service desk plus - MSP from ME website cuz I don't have the old setup file. So new version of SDP - MSP on my terst server.. Now I want to restore production server backup (v.8.2) to my test server (9.0). I went through normal steps of restore but it it wasn't give me successful message and no data
Bulk import phone number
Is there a way to do a bulk update of phone numbers in AD using ADManager Plus? If so how do you do it? Thanks
SDP 9024 Login issue
We installed SDP 9024 but not login with default username and password. (U :administrator and P :administrator) getting below error.. Please your advice http://localhost:8080/j_security_check;jsessionid=CB98D7076C4470AB1B500A6259AFE3FE
OSX Probe
What are the options for scanning an OSX network with the OnDemand product. It looks like there is only a Windows probe/agent. Is there an OSX probe being worked on? -Nick-
Feature Request - Reoccurring Tasks & Reminders
It would be nice to have a feature that would allow you to define reoccurring tasks and reminders for thinks like weekly meeting. This would help with availability of resources.
Report about support group history
Hello to all, we would like to generate a report to know all requests with any action performed (assign, resolved, change status, etc) from specific support group and from a specific period of time. is it possible? Thanks in advance
SDP server unable to start
Hi, I've installed SDP on my webserver already. I've tried to shutdown SDP but then I couldn't start the SDP by the launcher (http://localhost:8080). It keep showing "the page is not available". Are there any ways to fix this? Thanks.
Add requester custom field in default request template
Is there a way to add a requester custom field in default request template? When I try and edit the template and click on the requester tab the add field box is grayed out? Thanks.
Responded Time on Service Requests
One of my key performance indicators for my technician is initial response time. This is measured by Workorder.RespondedTime - WorkOrder.createdtime. It appears that the wo.RespondedTime field is not available and/or populated on Service Requests. Therefore, I cannot accurately measure initial response time on Service Requests. Is there a reason for this? If not, please fix it on future releases. I'm running 9.0 Build 9018 MSSQL. Thanks, Shannon
ApManager 11
hello , you can monitor the contents of a file ? I would like to verify that a given file linux secure , who will log on via ssh . thanks, Maurizio
How do I know what timezone is in reports?
Sorry for what might be a silly question, but if I'm looking at a report, how would I know what timezone is being used for the data being shown in the report? In a similar way, what timezone is being used when defining the Business Hours and other schedules? Finally, what is the definition of "This Week"? - Is that Sun-Sat or Sat-Sun? I really wish you had an option for a custom period for reporting.
Netflow trying to connect with Google Maps
Hi, I am using Netflow Analyzer linux version build 9860. Sometimes my netflow analyzer get stuck and TRYING TO CONNECT with google maps as mentioning in left bottom side of browser. Kindly advise to solved this issue. BR
Multiple System Generated Replies
For some odd reason and after further investigating this issue started about a month ago. Possibly when I applied your latest update? Is there anything I can check for to prevent a second generated reply from being created?
Modern theme?
Hi we are currently using the latest release just wondering if there is a new modern look and feel we can apply? like Manage Engine ServiceDesk Plus in the cloud.
End of support for NetFlow Analyzer Enterprise edition 7.x
We announce a EOS for NetFlow Analyzer Enterprise edition 7.x by this year end December 31 2014. Current customers with valid Annual Maintenance and Support can upgrade license to Distributed edition by paying the differential cost. This offer is valid until 31st December. This distributed edition has more features when compared to the old Enterprise Edition. 1) HighPerf Reporting Engine : By this we will be able to retain Raw data for 1 Year(need to pay difference in pricing). 2) Ability to schedule
Process monitor false negative
I am monitoring various processes on several different servers. Most of these work fine, but one server keeps showing all of the processes down when they are not. Sometimes this happens several times a day, sometimes it doesn't do this for a couple weeks. I have yet to figure out if there is a pattern to this, and I don't see any configurations that differ from other servers. The one thing I have noticed, is if I click "Add Monitor" I can see the processes there, and after I do that, the next time
TFTP Configuration Backup Location
Can you provide the folder where backup configurations files are stored?
ADSelfService Plus 5.1 Build 5115
Hello Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5115. We have fixed a lot of issues in this build. Issues fixed: Issue in sending password expiry notifications on specific days. Issue in sending password expiry notification to unlimited users in Free Edition. Issue in syncing Office 365 passwords when you are using an older version of Microsoft online services module. Issue which syncs password with Active Directory even though the user's AD account is not
The portal not working.
Hello, I need help: I can not enter the self-service portal from Google Chrome and Mozilla , I can only enter from Internet Explorer.
How do I fix it?
The page is not redirecting properly.
Hi guys: I install the latest update of ADSelService Plus yesterday, and now I can not acces at the self-service portal with domain user , I see this error in the browser: "The page is not redirecting properly". Regards.
ADSelfService Plus 5.1 sp 1.5
Hello Yesterday ADSelfService Plus was updated to version 5.1 sp 1.5, and the problem is that the site does not load on Google Chrome and Mozilla, only in Internet Explorer. How I can fix it?
Can you see changes to file in a certain path?
We have a file server with auditing enabled. At some point someone deleted and or moved a folder. We would like to know who did it. I can't seem to find a way to "filter by path". Is this possible?
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