CPU Utilization widget
Hello, I'm trying to configure CPU utilization monitoring for Juniper SRX 110. I've added device template and CPU utilization monitor. And on the Snapshot of the device I can see this information under Performance Monitors, but CPU Utilization widget on the Snapshot still shows "No Data Available" Is there any way to fix it? Thanks, Best regards, Roman
Monitoring Locked Out Accounts
I am currently just starting to work with ManageEngine Eventlog Analyzer, so please forgive me if there's already a forum post with an answer to my question though I did look for one before creating this. My goal right now is to create an email alert on a Citrix server for when a user account is locked out. Our issue is that the EventID for a locked account is 4625, which is the same for each time a user puts in a password incorrectly. Given that we have a policy that permits a set amount of attempts,
DC Timezone on different PCs
Hi We have DC installed centrally. Clients located over a world What time should be running task on client in US, UK, CH. If we apply configuration for example in period 10:00-12:00 Will it be time of local PC or central server? Dmitry
Desktop Central not loading pages
Hi A bit of an odd issue has crept into my desktop central system as of this morning. When I attempt to load DC the page does not load, tried both I.E. or Chrome. However if I am on the server which is running DC or I load DC through the service desk plus integration option while logon into SDP on a PC where it failed to load previously then it loads. When it fails the desktop central icon appears in the top left corner next to the URL and the URL reverts to "http://eukme:8020/configurations.do"
Server PMP not started
HI! I installed PMP on windows server 2012. After move the pmp_key.key to anothet directory, pmpis not started. Wrapepr log: STATUS | wrapper | 2014/10/06 15:14:08 | --> Wrapper Started as Service STATUS | wrapper | 2014/10/06 15:14:08 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2014/10/06 15:14:08 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2014/10/06 15:14:08 | http://wrapper.tanukisoftware.com STATUS | wrapper
AD Manager Plus supports MS SQL?
Can I run ADManager Plus using a MS SQL database?
Business Rule Technican Auto Assign For Site Don't Work
I create business rule for site: assign all requests to one technican. The rule is enabled but don't work. For test i create additional action inside this rule: assign specific category to request. Category is assigning, but technican don't.
Disable "Switch port" CI creation with network asset scan
Hi, we were wondering if it is possible to disable the creation of a CI for each port on network devices. They are way too many and make the CMDB relationship map too cluttered to be useful. We had the creation of 2700 switch port CI for just 30 devices. We dont need them. It is fine, of course, keeping ports info in the bottom of the switch detail page. We just dont need the CI objects. Thank you
Op Manager Build In MIB Browser
Hi All , I having some issue with MIB Browser on Op Manager , after i uploaded the mib i will no able to browser the mib on Op Manager and will show below . Error parsing MIB:FORTINET-FORTIGATE-MIB.mib Exception while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~1/OPMANA~1/./mibs/INET-ADDRESS-MIB Thanks ~~
Page Loading Slow
Hi Dears Im using Servicedesk plus version 8.2 up to week a go system was work so good without any delay,but from this week when requester click on the "Add request" the page load about 8sec and then refresh and show the result somewhere else when the technicians wants to assign the ticket to anotherone it also make too long. i have about 4000 system that scaned and about 9000 user (requester) my server detail is: Corei7 Ram :8Gb Windows server R2 2008 whats the problem and how i can resolve it?
Support Group Email
Hi Guys. I'm trying to set up a ticket flow whereby anyone that sends an email to "network@helpdesk.com" and "developemt@helpdesk.com" are routed to the respective support groups in Servicedesk. I have a main email address of "servicedesk@helpdesk.com" and the two addresses above are added in Exchange 2007 as aliases. However, on the exchange clients, when you type in the address of "network@helpdesk.com" it automatically changes to the main email address of "servicedesk@helpdesk.com", therefore
Pickup ticket upon reply
Still new with SDP, but is it possible for when a tech replies to an unassigned ticket it is assigned to them. All of our tickets comes in unassigned. Currently the tech needs to pickup the ticket and then reply to it (internal process). I would like the ticket to be assigned to the tech whom is replying to the request, this eliminating the manual pickup step.
You can not create a request for this user
Getting the following error when trying to create a request "You can not create a request for this user. The user belongs to a site for which you do not have access". Found a post on this that referenced having special symbols in the name. Like (/ ' ") etc This is not the case here. The only difference I see among the technician log ins is that his login account starts with a capital letter. In fact the first two are capitalized. Would this cause an issue?
External Data Sources
Is it possible to use external data sources for self-enrollemnt. SO far it seems that if I point the external data source to an SQL table, it enrolls all the users in that database.
Remote Control for Mac now Available!
We are pleased to announce the availability of Remote Control feature for Mac using Desktop Central. You will now be able to manage Mac remote workstations with features such as: Access computers in LAN and WAN No individual authentication is required to gain access to a remote desktop Configurable screen resolution to fit the screen size And Much more For more information click here
Managing Forefront Endpoint Protection 2010 clients with Desktop Central
Is it possible? I know Microsoft says it isn't, that we have to buy their management package, but I'd prefer to stick with what we have working...
Failure: Exception occurred while performing the operation - Single user
I have opened a Support ticket with ManageEngine but I have not received a response, so I thought I might post here. We are running ServiceDesk Plus Version 8.2.0 Build 8213. We have a single user that receives this error message when trying to enter a resolution: "Failure: Exception occurred while performing the operation". This is reported in multiple browsers. If he goes to the "Resolution" tab, he receives the error "No Resolution Available". Does anyone have any insight on this? Thank you.
Error upon running Reports on Manage Engine Service Desk Plus Version 9.0 Build 9018
Hi Guys, Getting the following error upon running Reports on Manage Engine Service Desk Plus Version 9.0 Build 9018 - This started after we ugraded on Monday 08/09/2014 - All Reports are affected. java.lang.NoSuchMethodError: net.sf.jasperreports.engine.design.JRDesignImage.setStretchType(B)V com.adventnet.servicedesk.reports.utils.SetupReportPage.addOrganization(SetupReportPage.java:2888) com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4797) com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4148)
Move Solutions from one Business Unit to another
Is that possible? And how? (without copy/past of course...!) Thanks
Missing "Organizational Unit" as a target in my free edition of DC 9 (Build No:90066)
Hi, I used to select "Organizational Unit" as a target when creating configurations but I can not see that option anymore under "Choose a Target" section. I was using an evaluation version so far, which got downgraded to a free version recently. So I am not sure if that is the case. Thanks, Ranjith
Why can't my Technicians see their templates? & laggy Performance
I am testing ADM+ I have set up a template that the admin can see when going to create a new user, I have created a user and added them as a technician. Initially I added them with just the template they would need but they could not see it. I then set template's to all. The don't get the "Change" link. The user also does not see the "Modify User" option. Performance is also very slow moving between pages. This is on a fresh clean AD with just 1 new user! Cheers Rob
Delegated user only sees the default template.
I am testing ME ADM+ on a clean test domain. I have added one new technician, and delegated him to be able to create users and selected all the templates (for testing). Only the default template is available when he logs in. Any ideas, it's holding up my testing. Cheers Rob
Exlude Machine from Network Scan
Is there a way to exclude a machine from Scan? I have multiple laptops and non-domain joined computers that show up on my failed scan list. I would like to be able to exclude them from all future scans, so I can focus on the machines that should be scanning and are failing. Any help is appreciated, Joshua
User ID Termination Template Like creation template
Hi, We are using the User ID creation template it is very use full in our requirement.We are able to customized as per the client requirements. Similarly we need a template for the User ID deletion policy. We expected the below features and users can customized like creation templates. Disabled account to be moved termination OU Mailbox to be disabled Meetings created by users should be cleared Lync access should be removed AD manager field to be cleared Telephone field to be cleared All groups from
Desktop Central 90059 Features
In the release notes you describe the following features being available: Ability to lock the windows device remotely has been introduced. Ability to locate the windows device by using "Remote Alarm" feature has been introduced. Where are these new features located/how are they used?
Patch prompt
Is it possible for the prompts to install patches could have a list of the patches? Perhaps a link that pops them up in a scolleable window. My users sometime want to know what is about to be updated.
AppManager8 audit
Hi, Is there a user action audit in AppManager8, since we have more than 1 admin I like to trace when and who add,unmanage,delete,add to downtime schedule, etc. in any monitored system? Thanks
Hotfix 90067 - Lists of Win patches not visible
Wonder if anyone else is seeing this new problem with Hotfix 90067: When I select Patch Mgmt tab, then either All Patches or Supported Patches, I can only see Mac patches. Windows patches aren't showing up in the lists anymore. They showed up fine up until last night, when I applied Hotfix 90067. I only have Windows 7/8.1 workstations, so Mac patches aren't very useful. I can't even think of a way to deploy missing Windows patches at this point, other than using Software Deployment. I've opened
Multiple Network Shares
I have a network consistent of multiple sites - of the sites I admin there are 4 of them which contain Synology NAS Servers using Synology's CloudStation and Cloud Sync which keeps the servers in sync with the same data across all 4 locations. Is there a way for me to specify Software Network Shares for each location? I have a few sites where the internet connection is spotty at best and transfer the software across the WAN link will pretty much take the building offline or take hours. I am using
Detect and Fix the 'Shellshock bug' using Desktop Central.
Hi Folks, Quick an update on Shellshock detection and fix using Patch Management of Desktop Central You might have read the news about the Shellshock vulnerability case in apple iOS which is due to GNU bash. http://apple.stackexchange.com/questions/146849/how-do-i-recompile-bash-to-avoid-shellshock-the-remote-exploit-cve-2014-6271-an https://devforums.apple.com/message/1049679#1049679 Now, Patch Management of Desktop Central can detect the issue and deploy the patch for Shellshock. http://www.manageengine.com/products/desktop-central/windows-patch-management.html
How are licenses counted?
I would like an explanation about how licenses are counted in Desktop Central. When are licenses consumed and when do they get released? I cannot seem to find any information regarding this in the documentation. I would also like an explanation of these lines from the "License" popup window: - Number of Systems - Number of Mobile Devices: - Number of Technicians: - Managed Systems: - Enrolled Mobile Devices: - Added Technicians:
Is there a way to set the beginning ID number?
Can we custom set the 1st new request ID? Will be importing tickets from an old system, but want any new requests entered into SDP to begin with # 25000. Can this be changed somewhere in settings? Thanks.
dynamic threshold
Hi AppMan team ! i wanna ask, if any chances i can do the dynamic threshold ? so the situation is i've already set threshold for a bunch of servers, but in the night time these servers is doing backup jobs, which is break the processor / memory process threshold and keep giving us alert, is there any way to define different treshold in backup hours ? thanks in advance
MS SQL Job - Number of failures
Hello, We are monitoring some SQL jobs that are required on our DB. Due to the nature and requirements of these jobs if they fail once or twice its not a big deal. Typically if it fails 3 times we know there is a REAL issue. It there a way to track number of failures and only alert after the count is greater than 3? Please let me know as we are getting very many errors being emailed that we really dont care about. Thanks, Steve
Remove Manage Engine Branding
Is there a way to remove all Manage Engine Branding on SDP? I can see that we can change the picture when logging in and the picture in the top left. However, when logging in, there is Branding along the entire bottom. I have included the picture of what I was speaking about below. Thank you!
Backup configfiles and/or full APM as plugin in OpManager
Hi the community, I installed for test purpose the APM plugins on a OpManager server v11300. I put in place some config backup and full backup for OpManager part. What I didn't find till now is : When I backup Opmanager (full or config file) does it backup also the APM plugin part ? do I have to create another JOB scheduled to backup APM my Config : OpManager v11300 running on PGSQL (embedded database) with APM installed as a Plugin....
More information from the script ae_scan.vbs
Can I get additional information from the computer of sripta ae_scan.vbs? For example the computer asset tag equals the value of the registry?
Import AD users to SDP with photo
In Active directory we've got users with there own photos. How can we import photos to SDP? Can you make this feature?
Disable Level dropdown after save
Hi, We have client requirement that they don't want to allow Technician to downgrade Level after saved/created request once. For example he should not be able to down Level from Tier 2 to Tier 1. Or if this is not possible then second option is to disable Level after request created/saved once. So please suggest if there is any way to achieve this requirement. Thanks in advance.
"Technician Auto Assign" assigning tasks irrespective of technician availability
Hi Team, I have 3 shifts timings operating in my office. 1. Monday to Saturday Day shift operates from 9:30AM to 5:30PM 2. Tuesday to Sunday Day shift operates from 9:30AM to 5:30PM 3. Monday to Saturday Night shift operates from 4:00PM to 12:00AM I configured Email fetching and I need to configure the "Technician Auto Assign" feature, in such a way that, the emails received should be automatically assigned to the available technicians in a round robin basis. But the configuration doesn't seems
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