dcpatchmgmt.log have grown to over 6GB on some client comptuers
the dcpatchmgmt.log files have grown so large that it is causing some clients to become unresponsive using all of the Disk activity trying to read this large log file during deployments. patches never get installed and user machines are so slow they can't even read their email in outlook. this has caused us to have to shut off desktop central until we can find a solution.
Dealing with Bulk account expirations
Is it possible to use a csv file with account names and expiration dates to quickly manage accounts that we want to extend. I could not find the ability to bulk modify this account feature in Admanager Plus.
convert pcap to netflow v.9
I'm looking for application converting .pcap to netflow v.9. Do somebody any info about?
NetFlow A. Can not see graph Top N IP group by Speed
I just applied service pack 9.8.7 and now the report Top N IP Group by speed no longer will show anything. It just says "no results to display" This is a very important report for us. Any suggestions?
Log Analytics in OPManager
Im running OPManager version 11400 I saw there is Log Analytics tab in OPManager. How to use that? I also have Event Log Analyzer running on other server.
CAB, Change Advisory vs Change Approval Board
Hi guys Our IT organisation is quite a small one vs the size of our company, the issue we have is that our CAB actually has to approve the Change as well While we do understand that our process is not 100% correct we would like to have the ability to give the CAB role the ability to approve changes. Is there a quick and easy way i can get this done in the database perhaps as the approve role is disabled for the CAB role. Please let me know Thanks
ServiceDesk Plus 9025 Released
Dear Users, Service Pack 9025 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9025 : SDF-28529 : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User. Issues Fixed in 9025 : SD-58117 : 9023 Migration got failed if a CI type named IP Phones already exists. SD-58155 : Add/Edit approval were not configured based on
Disable the Copy User Button in User Creation templates
Our environment does not permit the copying of user attributes when creating users. Is it possible to disable this feature in the user creation templates?
Forwarded or replied conversation picks up wrong date
I can't believe I have used this for 2 years and only recently noticed that when we reply or forward a conversation in a ticket . .the date/time/ and 'who did it' is copied from the ticket and not from the conversation we are forwarding or replying to. Since we have some events that span months this can become very miss leading with time. It seems to me that this is a problem with the software, since it is not the behavior I would expect. I however have no idea if this is a recent or long
Calendar on Dashboard
Good Afternoon all who read this, Last week I had updated our copy of Service Desk Plus to build 9027, today one of my techs had mentioned that the calandar on the dashboard registered all tickets that came in on monday, ysesterday, as being processed on Sunday. I have searched through the Admin menu and no luck, any ideas what could have caused this and how to fix it? Thank you, - Dan
CPU,Memory Snaphost OpManager
Hi I have an issue when i discover the switch force10 e300 the CPU,Memory and backplane are blank so when i verified the device template monitor is blank too and i added moitor but the cpu and memory and backplane doesnt exit Regrads Ahmed
Help to create device template for Dell Switches
Hi, I got the MIBs for Dell Switches and I would like to create a template for them to show the CPU, memory utilization, Backplane etc etc.. Any help? thanks,
Can't discover computers.. help! - Problem while discovering the workstation.
I am having issues getting computer discovery to work in production. First try in our testing environment worked so never thought it'd be an issue. When I scan the computers OU it detects the machines but outputs the error for the machines: Problem while discovering the workstation. I tried to turn off the windows firewall which still threw the same error. Since this is a generic error it is hard to pinpoint. I tried to find information from /asset/Inventory_TroubleShooting.jsp but it didn't include
After Tickets are merged, email no longer updates the ticket
My subject line is an over statement. If 3 tickets are merged (maybe: xx101 xx150 and xx198) they typically all are on xx101. If email is sent to the ticket system with ##xx101## in the subject line, the ticket system correctly updates the ticket. However if either ##xx150## or ##xx198## are in the subject line it does not find ticket xx101 but instead creates a new ticket. This may be how it always worked.. but I thought it was previously updating the ticket no matter which of the three
File Monitoring: Modified and Renamed File Question
Two questions; ANY help will be greatly appreciated. 1.Why is there always a "0" in the Modified column? 2. I get usernames for everything except Renamed files, what could be the problem?
Blocking Websites with Desktop Cental
Is there a way to block websites with Desktop Central? I have been reading through some documentation but have not been able to find anything. Thank You.
Bulk User Template Creation
I am evaluating ADManager Plus and when I am looking at the bulk user creation Template, I do not see where I am able to add any security groups to these templates. I would like to be able with this one template to add standard NTFS groups and Exchange Distro groups, but do not see where this is an option? Any assistance would be appreciated. Thank you. Mark
Ignore VMWare View desktops on hosts
Hello, We have 5 VMWare ESXi 4.1 hosts which we use to run our VMWare View Desktops (VDI) on. I would like to monitor these 5 hosts, but I don't want to monitor the desktops on them. When I add the hosts the desktops automatically get added. In the snapshot page of the host I delete the desktops, but after powering off and on the desktop or after a VMotion action on one of the desktops it gets added again in Opmanager. I've tried deleting them manually or setting them to "unmanage" but unfortunately
Unable to generate scheduled report
Dear Support, I have schedule for daily report but some time I am getting error Unable to generate scheduled report. net.sf.jasperreports.engine.JRException: Error loading object from file : D:\AdventNet\ME\ServiceDesk\bin\..\reports\4\4802.jasper at net.sf.jasperreports.engine.util.JRLoader.loadObject(JRLoader.java:92) at net.sf.jasperreports.engine.JasperFillManager.fillReport(JasperFillManager.java:232) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4674)
Merge request error
SDP+ 9023 Merge request error FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
OnHold description
Hello. Can I disable onhold description
ServiceDesk Plus support login
Is there a way to have a login where we can see the status of our ManageEngine Support cases, add to them, or see notes? I know you have that in your product, and would be nice if we had access to our own ticket history, etc. Thank you,
Database Migration from MSSQL 2005 to MSSQL2008
Hi, I am going to migrate the OpManager, NCM , and NSM Database from MSSQL 2005 to MSSQL 2008. Anybody can please share the guidelines/steps and lessons learnt? I am currently on OpManager 11.1 and about to upgrade to 11.4. When is the best time to upgrade the OpManager (as well as the NCM and NSM plugins version)? Before or after the DB migration? Thank you and regards -rus
"Make as Default" option on a report does not save the selections
The "Make as Default" option should also save the selections. For example, the "Logon Activity based on DC" report has a selection box to choose the domain controllers. Each time I open this report, it always defaults to only the first DC in alphabetical order, so I have to change it to add all of my DC's. It would be more efficient if it saved my server selection as default (on this and other reports with selections). PS- I like the "Frequently Locked Out Users" cumulative report. Now I can see
Wake from hibernation
We have a handful of machines that we use connected to large monitors as presentation/digital signage stations that we would like to be able to have hibernate and turn back on as a scheduled task. For example I want them to hibernate at 6PM on Monday through Friday then wake up at 6AM Monday through Friday. What is the best way to accomplish this? Will the devices need to be connected to the LAN via hard wire or can they be wireless? Thank in advance for your help.
SSL 3
Does anyone have a solution to use DC to turn off SSL 3 on the computer? I know this is a per user option. I would like to see who has it set to on and the ability to turn it off. Mark
New false positive for patch 15630/15631 (MS14-030) on Win 7 SP1 32/64-bit
Has anyone else noticed in the past few days that a Windows 7 patch released back in June 2014 is showing up as a false positive on some or all workstations: Patch 15630 / 15631 (MS14-030) Security update for RDP vulnerabilities Out of 180 Win 7 (32-bit and 64-bit) workstations, approximately 125 are affected at my site. This was occurring on build 90066 and is still occurring on build 90075 (applied Saturday morning) and with the latest Vulnerability DB update. Thanks.
ServiceDesk Plus - re-using Change Additional Fields causes confusing entries in Change History
(Reported with respect to ServiceDesk Plus build 9108 Enterprise) Apologies if this is a duplicate topic, but I couldn't find this mentioned when I searched the forum and known issues. Background: The 9.0 version of ServiceDesk included many new built-in fields and ways of recording data in the new Change Workflows. When our organization was using version 8.0 we had configured Change Additional Fields to fulfill many of the same workflow functions. We no longer use those custom Additional Fields
PC computer name changed to "VM-"<computer name> and DC Automatic removal question
Re-installation of DC on a PC results in DC reporting the PC as : "VM-"<computer name>. I have been testing uninstalling/reinstalling the DC Agent and changing workgroup names via DC. We do not have AD available for these PCs. I have not worked out the exact sequence of steps required to repeat this renaming but I have seen it several times. I relate it to DC not always tracking a workgroup name change, duplicate creation of computer entries in DC (one for each of 2 workgroups for the PC), using
Notification Profiles email issue
Hello, I am trying to configure the notification profiles with email alerts. I went into Admin > Mail Server Settings and configured everything. Did the TEST MAIL at the bottom and was successful. When I go to the Alarms > Notification profiles and try doing the test from there it fails with error "Exception occurred while executing send email action. Please verify settings for the same" Any ideas?
Monitor Windows 2012 File Server
Lately I have had to reboot my windows 2012 server as my shared folders are very slow. When I look I do not see high CPU or memory use. Generally average about 25-40% peaks while I look. I already have monitoring on CPU and Memory is there another monitor I can enable to better track the health of my fileserver to get to the bottom of this issue. Once I reboot everything is fine but I am not sure what is causing the slowdown. Thank you
Error in uploading configuration
Hi. I'm trying to upload a configuration file to my cisco switches with NCM and I get an error which says "Configuration upload to this device is not supported." I've tried this for multiple cisco switches and got the same message.
Business Rules - Dual roles
In reducing my management of sites and software, I am looking at the option that ME odSD plus could be used to service my IT and Facilities request. It was suggested to me to use Business rules, based on email address (facilites@domain.com and support@domain.com) they would be routed to the corrected group / technician. Thus far I have not had any success in creating the correct Business Rule to make this occur.
OpManager Netflow Plugin
Hi, I recently updated the Netflow plugin for OpManager to version 10 which removed the older version we are running as part of the installation. Now when the serverstart log file is reporting the following: pg_isready file, which is mandatory for DB server start/stop, does not exist. OpManager is running a Windows 2012 server. Any help would be gratefully recieved! Many thanks, Gareth
Opmanager V9 invalid license file error 501
Random error, the server has been running fine for years with this file. Please advise. Thanks.
create monitor createMonitor returned an exception
Hello ! I create new monitor linux error,please help surmount error .thanks HTTP Status 500 - Dispatch[/manageConfMons] to method createMonitor returned an exception type Status report message Dispatch[/manageConfMons] to method createMonitor returned an exception description The server encountered an internal error (Dispatch[/manageConfMons] to method createMonitor returned an exception) that prevented it from fulfilling this request. Apache Tomcat/7.0.21
##OpManager cannot send email notification##
Hi, I have setup email notification to and tested it from within OpManager (GMail) However, upon setting up the notification profile and hitting "Test" i get a error: "Unable to send due to java.netSocketTimeoutExcepetion" This is rather embarrassing considering that this is a NEW install AND this is not the first time this has happened. Please help.
Turn off rejection email
We went live and users are getting an email with the subject line of: "Kindly raise your request using the HelpDesk application. Mail requests are not allowed" 1. Is there a way to turn off this notification? I do not want tickets created by email, but dont want them sending a notification rejection email. Also, why is it sending to many people? There was nothing in our Google Apps inbox and a lot of users received this message.
Service Desk Plus Image not loading
Whenever I try and open an attached image in SD+ it will not load. I have to save the image to my pc before I am able to view it.
Service Desk Plus Mobile and Responding to a Ticket
Hello - Using Service Desk Plus 9.0 Build 9021 Using the Mobile Website - is there a way to respond to a ticket? I see the way to provide a resolution, but would like to know if you can respond to a ticket. Thank you
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