ServiceDesk Plus 9025 Released

ServiceDesk Plus 9025 Released

Dear Users,

Service Pack 9025 which can be applied over 9.0 is released and can be downloaded from the below URL,


New Feature in 9025 :
  • SDF-28529   : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User.

Issues Fixed in 9025 :

  • SD-58117 : 9023 Migration got failed if a CI type named IP Phones already exists.

  • SD-58155 : Add/Edit approval were not configured based on the request role of the technician.

    NOTE : Earlier, Technicians with View/Add Request role could Add/Send/Submit for Approval is now restricted to view the Approvals. Technicians with Delete Request role could only delete the Approvals. This is a behavior change.

  • SD-57751 : Business Services having the same name as a Support Group could not be deleted.

  • SD-47499 : Print Preview page is not displayed properly in Requester Login, when the Default Request Template is disabled in Self-Service Portal.

  • SD-58194 : Improper due-by-time calculation when requester replies for the request in pending status, after upgrading to 9019.

  • SD-58203 : The request status changed from on-hold to open even option 'No' is selected for "Open the on-hold request upon requester reply" in self service setting, after upgrading to 9019.

  • SD-58040, 57434 : Vulnerability issues are fixed.


Please refer the below link for the steps to install the patch.

ServiceDesk Plus

                  New to ADSelfService Plus?