SMS Gateway for OpManager
Current OpManager has only SMS as a Modem. Since many customers has their own SMS gateway it would be great if we have option to point to an SMS server with port numbers.
Migrating and Updgrade
Hi, Please help in answering below questions. We are validating Service Desk + Professional edition. Can i take the backup of all configurations? How can i restore the same? Database backup and restore. On applying enterprise edition license to service desk currently professional, will other module be enabled like problem, change, KBD etc. Or should i install it separately? Thanks, Corns.
F5 Loadbalancers- CPU 100%
Hi, Opmanager seems to be reading the CPU incorrectly. According Opmanager all of our 6 F5 units(mix of 6400 & 3400) are at 100% CPU. Any ideas? Cheers, RH
How to change request's description form size?
Check this picture:
Report based on worklog
I need to track my technicians time by the day. When they have a ticket open for a week for example, they may put 1 hour in the worklog each day before closing the ticket. I want a report that will track the time spent each day and on what tickets. The timespent reports, even modified are very misleading. What seems to happen is when I pull a report, it will show the created date of the ticket and the time spent on the ticket, but in the above example, it will show 5 hours on the ticket open date,
Totale work time for technicians
Hi, we need to track all the time spent by technician (not only against request), and have a complete monthly report of time spent (work and vacancy) for each person, to pass to the payroll office. Is it possible? Which method do you use? Thank you Michael
Reports in Excel
I have exported my report to Excel but the gridlines don't show up. I went to Page Layout and checked the Gridlines to View and Print but it won't do either. It will let me change the sizes on the columns and rows but not add gridlines. Any suggestions
What's NEW in NetFlow Analyzer
Hi All, NetFlow analyzer now sets up a new standard,yet again. A lot new features has been introduced to aid solve Network admin's challenges. ManageEngine Processes 100k Flows/Sec with NetFlow Analyzer v10 This marks a 10x improvement in scalability for NetFlow Analyzer, which previously handled up to 10,000 flows per second with raw data storage. Without raw data storage, NetFlow Analyzer can now scale up to 250,000 flows per second. In addition, NetFlow Analyzer includes a new Ember.js-based
Will not connect to Active Directory
I am currently setting up ServiceDesk Plus and i have everything configured for it to connect to AD but it will not pull my AD structure. Any suggestions?
Desktop Central keep identify patch's although they were installed
Hi, Using DC latest edition. One of the PC's running Windows 8.1 Pro. After system patch scan, I get 33 patch's missing, although they were already installed. Then I get " Unknown Error. Code : -21...", when I try to create a patch configuration install. I even delete the computer and ununstall the agent and install back, but same thing. I thing that a month ago, I had to reset the windows update in this PC, not sure. anyway, I didn't find any way to solve this issue. -Roei
Technician Scheduler
We use the Tech Availability Chart to schedule different things including sick days, vacation and things like that. Is there a report I can run to list out all this information at the end of the year? If not, is it possible to do a custom report? If none of this is possible, what table is this information stored in? Thank you, Carey Durbin
Request timeout
Dears, When the user creates a request by clicking add request button, it took long time about 1-2 minutes. Please help me to solve the issue Thanks Galsaa
ServiceDesk Plus 9024 Released
Dear Users, Service Pack 9024 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9024 SDF-43312 : Request : Advanced Search filter for Request list view. Option to search the request based on multiple filter criteria which involves AND , OR combination on different fields. SDF-56776 : Solution : The following enhancements have been done in Solution Module. Solution Topics will be
Delete CI error
I have delete Workstation. It gives this error: FAILURE :Problem while Configuration Items Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. and.. FAILURE :java.sql.SQLException: The query processor ran out of stack space during query optimization. Please simplify the query. Please report the problem to the system administrator. Support file will have the error trace to analyze
authentication key
hello I'm trying the free professional version of servicedesk plus but I'm not able to get the authentication key to provide it for desktop central, what can i do to have
Technicians receive "User does not have sufficient privilege" when trying to login.
In ServiceDesk Plus, I created a new Technicians beside of Administrator, in order to issue less rights to the Technicians to minimums errors while testing. But Technicians receive "User does not have sufficient privilege" when trying to login. After close the windows, everything seem to be normal. Wonder what I had did wrong. Best Regards, David Fhu
Add new variable to CI
Hi, I have a problem. I want to add new variable to Configuration Item - TeamViever ID. This ID is stored in registry key. How can I read dynamically this ID? Any ideas? Thanks
Disable Tabs / Links
I would like to remove the "Support" tab, the "Jump to", and "Help" from a standard users session. I can't see as an option when creating a role. Is there a template I can edit?
Service catalog resource questions
I have 2 questions regarding Service Catalog resource questions : 1) Is there any way to delete questions from the pool of existing questions? There are some old questions which were created during a workflow testing period, and they're no longer needed 2) Is there any way of adding a question as a multi line plain text area (HTML text area form element) instead of a single line "plain text" input (HTML input form element)?
SMTP Issue (Office 365)
We're having issues trying to get SMTP working via SCP with Office365 (Sending Notification Failed) Incoming mail (fetching) is working fine & we're able to telnet successfully to the SMTP server. Keen to know if anyone else has this setup? Screenshot of settings attached. Tried tweaking the SMTP / SMTPS & TLS options without success.
Handling Exceptions When Creating User Accounts
Is there a way to create custom naming formats that will handle exceptions like a username that already exists. I would like to create a rule to use a different naming format in these situations.
Backup files don't get deleted
Hi everyone, is there an issue with the deletion of old backup files? We have configured SDP MSP Standard 8.3 to retain backups for 7 days and write backups to a custom path. The backup files are written correctly but it seems as if they don't get deleted. Thanks Helge
Request Details Shown to Requester
When a requester views their requests, they can see certain details of the request. For example, they can see the "Due By Date", "Created Date", "Last Update Time" etc. Is there any way to show the "Response DueBy Time" as well?
Automated Reporting Customization
Hey there, So far, I have enjoyed using ADAudit Plus, however the canned reports are rather limiting. For example, the Recently Modified Users report is displaying a lot of msExchMailboxAuditLastAdminAccess logs. Although this information is helpful to log, I would not want this included in my report nor any false positives, I would prefer to only have any anomalies sent to my e-mail. How are your clients leveraging the reporting? In my case, what options are available for me to customize these reports
Graph for reporting - AD Audit Plus
We have purchased the licensed version of AD Audit Plus and I am trying to report on 'frequently locked out' users, 'recently unlocked users'. I particularly like the graphs on the homepage, however cannot export / run graphs for management. Where can export the graphic views to a spreadsheet for analysis? Thank you,
Monitor in ADAudit?
Hi, Is the something we can monitor in ADAudit? *Domain admin account creation * Account and group deletion * ACL modifications in AD (groups) * ACL modifications in filesystem * ACL modifications in mailboxes * Where domain admins log on (servers) Thanks Erik
Desktop Central Migration
We have recently migrated our centralised Desktop Central Server to another server and this is now configured and working. However we are looking at transferring our 6000+ clients to this as well, they all use individual remote offices however is there an automated way to complete this without having to uninstall/reinstall the agent on each machine. We have amending the serverinfo with the registry on individual clients but we haven't had any success with this and additionally we have tried to
Recommended java version?
Good morning, I started having an issue with java.exe pegging my ManageEngine server on which Desktop Central and ADAudit Plus are installed. Desktop Central has build 90066, the last update I did a few weeks ago. Without warning or any changes to the server OS (virtualized Win2008), or the applications, java.exe started running at 100% CPU utilization. I have already sent in a request for assistance to support who are currently reviewing the log files from the server. My question is, what version
Description limited to 255 characters in the database
Hi, I'm creating an SSRS report and the description field is being cut off after 255 characters rendering some the requests unreadable. Is there any way of increasing the limit or is this hardcoded by the data type? Thanks
Anyone Have a Symantec Protection Engine for NAS Template with Monitors?
I started creating a new template for SPE for NAS version 7.5 with specific monitors based on the MIB we got from Symantec, and after I spent a couple hours on it, I thought I should find out if anyone here has already created one. Let me know. Thanks, Stephen
Install Missing plugins
I just updated to Version 9.023 and I am still getting the install missing plugins. I am running IE11 on a windows 7 64bit machine. I have installed the latest flash update. Any help with this would be appreciated -Joshua
ServiceDesk Plus update Active directory user info
Hi, Can i modify a requester info (Like the phone number) in ServiceDesk and have it replicate the change to Active Directory
Google Map size in Widget
I have the Google Maps Widget on a dashboard showing all our branches. This is great for quickly identifying a branch with a problem. However if I refresh the widget the map goes to full screen of the widget window. But when the map refreshes itself it shrinks in the widget window and I then cannot see all the branches. Is there a way to make the map stay full size of the widget? Rob
Network Card Health
Hi I need your help, I'm using App. Manager (AM) and I add a Windows Monitor , it's a Server and it have 2 Network Cards, but on AM it are displayed but it doesn't have the green dot on the Health field , it appear on Blank, why ?
Can't start application manager
I have installed ApplicationManager at Ubuntu 12.04 after starting I see following errors in StartUpLogs_err2: MySql daemon is not running on your linux machine/ PLease start daemon and retry. in StartUpLogs_out2: usermod: user postgres is currently logged in waiting for connection in the database for Postgresql as well, I have made two installation, on same machine with different folders, and not deleting first of them. Same error happens for both installations. what can be reason of error, and
PO - Multiple cost centres and Ledger codes
Hi, quite often we have to split the cost of a PO across multiple cost centres and codes, it would be nice to have this as a feature where you could add portions of the cost to each code.
Advisory for Sub Accounts?
Is it possible to make Advisory's available for Sub Accounts as well as main Accounts? Also, how can a Primary Contact easily be viewed that's associated with an Account/Sub Account?
Support to import requests from xls data.
HI team, We had just updated the latest build 8123 and found new option to import requests from xls data. but feature will only work if some one having the SD admin role. we need to add feature this to SD coordinator/Technician role also.. please help regards kunal
PMP with existing local mySql Installation
We are attempting to try out Password Manager Pro MSP edition and are installing it on a Linux server. We would like the program to use the existing MySQL server instance to store the data, however, we have been unable to find instructions anywhere for how to accomplish this. We have also attempted to run the ChangeDB.sh and other DB related scripts but unfortunately none of them appear to run without a GUI installed. We have attempted to add -c and/or --console switches as the initial installer
agentless or agentbased?
hi! sorry, but could not find any usefull information... I am testing the eventlog Analyzer and can not find out what "agent" I need to collect events. I had several test installations, some of them did not uninstall without error, and now I have a version where Eventlogs are collected from a Server I think I installed an agent for, but another server which I added to the hosts still has 0 events reported. What is this "agent"? One for all? a service? Running on what machine? Is there an article
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