scheduling custom script
Hi, I want to run a custom script everyday that checks and reports the percentage of space left. I want to run this everyday but unfortunately I don't see an option to do that. Its says I can run it at logon but I don't login to every server everyday. Is there anyway to get Desktop Central to run the script at a specific time everyday or even several times throughout the day?
Desktop Central to 90003 from 80294 upgrade failing
Hi, I am trying to upgrade my version of Desktop Central to 90003 from 80294. However each time, this is what it does: Creates a backup Goes through the installation process Goes on to say uninstalling before the final message states uninstallation successful. Looking at the logs the only 'severe' messages I can see are below, although there are a few instances of these within the logs: Sep 19, 2014 3:48:11 PM [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed Sep 19, 2014
Attachments at top of response, not bottom
Hi guys, I'm pretty-sure that this has been asked for before, but just in case it hasn't; woudl it be possible to have response attachments shown at the top of responses (a-la Outlook and most other email clients) instead of at the bottom? Whilst it's nice that you've provided an 'attachments' link which auto-scrolls to the bottom of the response, I'd say that it's not overly-intuitive and, if your responses are increasing in size with each reply, it can result in a lot of unnecessary scrolling.
how to turn off Directory Traversal in your apache?
Hello, We had a recent security audit, and our ServiceDesk server is being flagged for an Apache vulnerability. It is recommended that we inquire about disabling Apache directory traversal at the server. We need to resolve the following, please advise: Apache Tomcat Directory Traversal Vulnerability Port: 80 Protocol: TCP Description: Apache Tomcat is the servlet container used in the official Reference Implementation for the Java Servlet and JavaServer Pages technologies. Apache HTTP Server running with
Notification icon - can you show completed tasks?
Good morning, I've been looking through various settings for build 8217, and cannot seem to locate a way to enable the notification icon (on the main page that shows a red indicator for new notifications) to display when tasks are completed. It currently will show when a task is assigned, but that's all. We have an email rule that will email the technician when it is finished, but we'd like to have the completion show in the notification dropdown if at possible. Can this be done? Thanks, David
Tickets on weekends
We're trying to determine how busy we will be on the weekends if implement 24/7 support. Do you have a query that will list incidents created on Sat/Sun by site?
Can the Alert Reports sent from Alert Profile be adjusted?
We have recently deployed Netflow Analyzer and I have been playing with the Alert Profiles as being able to receive an emailed summary of what source & destinations are generating high traffic loads is a real time saver for us. One thing I have noticed is that the report that is sent tries to cover a period 10 minutes before & 10 minutes after the event. This could be useful but most often the report is sent so quickly that there is no data for the 10 minutes after the event as that time period
Removing windows service from monitoring
Is it possible to remove specific services from being monitored by the windows service monitor? Im using the 30 trial version 11. I'm getting alerts that that the windows search and sql browser services are down. Which they are but they aren't needed on our SQL Servers.
Change Management Roles
There is any way to select groups and not only technicias to assign the roles in the change management workflow? Thanks. GR
Alert on FTP file age
Hello, We are looking at using opmanager to replace our existing monitoring software but I need to be able to check the file age of a file on a FTP server and if the file is greater than 30 mins to create an alert. Has anybody created a custom script to do something like this? Thanks Greg
All Open Tickets Age
hi guys, i was looking for a report to show open tickets age, im running MSSQL and build # 9018 example below: ID Status Age technician 11 open 20 tech 1 232 on hold 10 tech 2 324 open 11 tech 1 4234 waiting vendor 30 tech 3
Exchange services with false alarms
Hi, today i made a upgrade to opmanager to the last avaliable version with hope that problems with ms exchange will be corrected but with no luck. Is possible help me with this issue. OS: windows 2003R2 64 enterprise sp2 Exchange: 2007rtm As is possible see, some services (information store, system atendant) is ok by opmanager but is only.
Delete Request information including attachments
Hello to all, is there any way to delete requests whose resolved time is older than 1 year automatically incluiding attachments (notifications attachments and request attachments)? Thanks in advance
After SDP server migration Notification $Requestlink shows old hyperlink
Hello to all, we have migrated SDP server to a new server following your FAQ instructions. Everything is working fine except $Requestlink hyperlink in notifications. Problem is that notification shows url correctly but hyperlink is different and use old server url Example: Link displayed on notification: http://newserver:port/WorkOrder.do?woMode=viewWO&woID=83 Hyperlink on notification: http://oldserver:port/http:/newserver:port/WorkOrder.do?woMode=viewWO&woID=83 We have change url alias on Self
NFA can't integrate with OPM probe
Hi All, Today I found an issue on integration between OPM Probe and NFA, we couldn't see any application traffic on Interface GUI of OPM device snapshot. And I made sure that the device has enabled Netflow and we can see the traffic and application of it on NFA GUI. So I navigated to OPM Probe integration setting and re-entered the credential of NFA. Then it gave us error that "Unable to connect NFA server". OPM version is 9101 and is deployed with Central-Probe, NFA version is 9600
OpManager - Automation of routine tasks
I came across this OpManager review which says that automation features allow admins to automate routine tasks, including parts of the troubleshooting process. What other tasks can you automate with OpManager? Thanks!
Mac Agent installation
Hi, I am having issues with the DC mac agent. I have configured and downloaded the mac agent from the SoM. I can install it onto a MacBook air and it says it is successful, however it never shows up within the inventory. Has anyone got any ideas of why this would happen? Logs can be provided if needed. Build: 80294 Thanks Adam.
How to get rid of old machines no longer in service
I have old machines that have been taken out of service still showing up in various areas of DC that need to be removed. Any tips on removing them?
How can I update my company license once I get it?
Hello support, Do I update the license from below image and is there anything I need to pay attention? Thank you.
Feedback on ManageEngine AD360
Dear ManageEngine Patron, Greetings from ManageEngine AD360 Team! As we continue to develop AD360 with regular updates, we are interested in your ideas on how we can improve it further. If you have a new feature request or ideas to improve the existing features, we would love to hear about it. Please share your suggestions and we will do our best to implement it at the earliest. For example, following requests for help desk assisted self-service, we have just released a feature where users self-service
ports utilization for Desktop Central MSP - Directly connections
Hi guys, I need to install Desktop Central MSP trial version for the moment and I want to connect 3 remote client with the direct connection option. Could you tell me all the correct ports to comunicate the central server with the client? I'd like to know enough if the connections must to be bidirectional. Thanks, Ryo
Track software patches and updates
Looking to use SD+ to track software updates and patches on a monthly basis. We have a patch management process to evaluate and release updates on a scheduled basis. Looking for suggestions on how to best incorporate that process into SD+. Would the Preventative Maintenance Template be the best way to go?
Bug Report: Request history does not show Work Log updates
When adding new work log entries, they are not tracked and hence do not show up in the the request history for the request. Request history should track all changes to a request correct?
App Distribution
Hi all, there is any way for force remotely installation of some application? On Samsung S4/S4mini devices. I also open a support ticket on that but I got no answer. [Request ID: 14530875] Any help is appreciated. Thanks Mauro
Query to Get Group and monthly totals
I need a query that will get the monthly total for each group from 01.01.2013 -- 08.31.2014. I have the below query that will easily return the information for 2013, but when modified for just 2014, I do not trust the numbers. They seem a bit high, but I do not know the data. SELECT qd.QUEUENAME "Group",ti.FIRST_NAME "Technician", COUNT(CASE WHEN MONTH(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (workorder.CREATEDTIME/1000),'1970-01-01 00:00:00'))=1 THEN 1 ELSE NULL END) 'JAN', COUNT(CASE WHEN
Computers with or without antivirus
Hi all, we need to have a report to show computers without antivirus, it can be used for any other application status as well. thanks in advance
Pass Incident Parameters to Tasks
This may have been answered but I was unable to find it. Is it possible to have parameters from the incident pass into tasks? For example, let's say I have an incident template and in that template I have automatically generated tasks. The tasks are assigned out to different groups/people and I want to give them the relevant information right on the task screen. If we take a new hire employee, there are many things that need to be done. Active directory utilizes some info, Exchange some other, Cisco
Contract functions
There are some features in ServiceDesk that could add value for us. Please consider the following: 1. The ability to create business rules for Contracts\Purchase Orders. For example, we want the ability to restrict people from selecting a vendor who does not have a contract in the contract module. 2. Create PO ordering groups with their own approvers. For example, IT would have a group that can submit purchases, and the CIO can approve, and Finance can submit their own POs which the CFO can
Error when processing mail
I'm getting an Error when trying to process mail. I did try removing the message listed in the error that does not help. I end getting the same error on the next msg. Any pointers would be appreciated.
Prevent users from changing desktop
Hello, Is there a template to block users from changing the desktop? I need a template to lockdown a domain workstation, preventing users from making changes to the icons, taskbar, background, and screensaver in the desktop. Thanks.
ManageEngine User Conference 2014
We are pleased to announce exclusive user conference on IT Service Management. The user conference will be held in our head office at Pleasanton, California on November 13th and 14th of this year. What do you gain? Check out new features, developments, integrations and more Learn the common problems you might encounter and to fix them Best practices and tips on using the product from other fellow users Take the certification exam at no cost Meet the Team Meet the product experts and share your product
Why are CC replies treated as another request by servicedesk plus??
When a requester sends in a request and CC other users, and when each of other the CCed users replies, this is treated like another request. Is it possible to append it as a conversation or Work log??
Custom template not the default on both domains
Hi there I need to give Servicedesk access to perform certain tasks over two domains. Our current license is 2 domains and 5 techs. I have created new user templates for both domains however I can only tick one or the other as default. This means that when I change domain to create user from the default, the selected template is called System Template and not the customised one I have created. I can select it from the list but am trying to make this as easy to use as possible. Do you have a solution
New Install - Failed To Start Server
New install on Cent 6.5 When I start run.sh I get "Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details" I'm not able to find the logs. The log files I do see aren't being written to.
Define a time to import users from Active Directory
Hi, is there a way to specify the time of the day when the AD Requester import happen? Thanks.
Can a technician be a department head?
Trying to configure IT departments among others in ServiceDesk. But the department heads are actually technicians in the tool. Anyway to set them as the department heads since that is actually what they are? Seems only requesters can be dept heads. Bill
Build 90059 download link broken
I am currently unable to download the newest 90059 build patch from the following location: http://uploads.zohocorp.com/Internal_Useruploads/Desktop_Central/p190bt6obo1oq27nd15v54mtca40/ManageEngine_Desktop_Central_9_0_0_SP-0_59.ppm Tested with two different browsers and both attempt to connect to uploads.zohocorp.com but end up timing out. Since I didnt' see another thread addressing this, I thought I'd start a new one. Thanks, John
Deploy package with system account default
Hi guys: I have a troubles when I would like to deploy a custom package; problems - or may be missundestanding-, with option packages settings: install as "system user" or "run as user".. I've detected when I deploy a package with install option "system User", not working properly, because the package required to define previously a user... What those mean "system user", administrator user for each machine? Thanks for your support. Carlos
HOw do I get a report that lists the CPU type for a PC in DC
I know how to get the number of CPUs but can not find the type> Looking for something like: Intel i7 1.73Ghz MIke
Remove email to approver as default upon approval of PO?
When I approve POs, the system defaults an email notification to the creator of the PO and to the approver. I have the ability to manually remove myself (the approver) from the email notification, but when I have a dozen POs to approve, this gets tedious. I don't need an email notification telling me that I did something I know I just did. Is there a way to remove the approver as a default notification target for the approval action?
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