I have been experiencing a problem where the additional fields I create for request templates do not always appear in the "Edit Template's" "Drag and Drop fields". In some instances the additional fields I have already created will appear there to be added to more templates, other times they won't be there so I will then add a new additional field for the exact same thing being a duplicate field.
The problem with this is that I then end up with multiple additional fields listed for the exact same thing e.g. date & time. Then when pulling reports I must select all additional fields multiple times even when they are just duplicate fields and the whole thing becomes a mess.

Has anyone else experienced this, and is there something I am doing wrong that can be corrected to fix this?

Thanks - Sam