One of my key performance indicators for my technician is initial response time.   This is measured by Workorder.RespondedTime - WorkOrder.createdtime.   

It appears that the wo.RespondedTime field is not available and/or populated on Service Requests.  Therefore, I cannot accurately measure initial response time on Service Requests. 

Is there a reason for this?  If not, please fix it on future releases.

I'm running 9.0 Build 9018 MSSQL.

Thanks,

Shannon