File Monitoring: Modified and Renamed File Question
Two questions; ANY help will be greatly appreciated. 1.Why is there always a "0" in the Modified column? 2. I get usernames for everything except Renamed files, what could be the problem?
Blocking Websites with Desktop Cental
Is there a way to block websites with Desktop Central? I have been reading through some documentation but have not been able to find anything. Thank You.
Bulk User Template Creation
I am evaluating ADManager Plus and when I am looking at the bulk user creation Template, I do not see where I am able to add any security groups to these templates. I would like to be able with this one template to add standard NTFS groups and Exchange Distro groups, but do not see where this is an option? Any assistance would be appreciated. Thank you. Mark
Ignore VMWare View desktops on hosts
Hello, We have 5 VMWare ESXi 4.1 hosts which we use to run our VMWare View Desktops (VDI) on. I would like to monitor these 5 hosts, but I don't want to monitor the desktops on them. When I add the hosts the desktops automatically get added. In the snapshot page of the host I delete the desktops, but after powering off and on the desktop or after a VMotion action on one of the desktops it gets added again in Opmanager. I've tried deleting them manually or setting them to "unmanage" but unfortunately
Unable to generate scheduled report
Dear Support, I have schedule for daily report but some time I am getting error Unable to generate scheduled report. net.sf.jasperreports.engine.JRException: Error loading object from file : D:\AdventNet\ME\ServiceDesk\bin\..\reports\4\4802.jasper at net.sf.jasperreports.engine.util.JRLoader.loadObject(JRLoader.java:92) at net.sf.jasperreports.engine.JasperFillManager.fillReport(JasperFillManager.java:232) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4674)
Merge request error
SDP+ 9023 Merge request error FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
OnHold description
Hello. Can I disable onhold description
ServiceDesk Plus support login
Is there a way to have a login where we can see the status of our ManageEngine Support cases, add to them, or see notes? I know you have that in your product, and would be nice if we had access to our own ticket history, etc. Thank you,
Database Migration from MSSQL 2005 to MSSQL2008
Hi, I am going to migrate the OpManager, NCM , and NSM Database from MSSQL 2005 to MSSQL 2008. Anybody can please share the guidelines/steps and lessons learnt? I am currently on OpManager 11.1 and about to upgrade to 11.4. When is the best time to upgrade the OpManager (as well as the NCM and NSM plugins version)? Before or after the DB migration? Thank you and regards -rus
"Make as Default" option on a report does not save the selections
The "Make as Default" option should also save the selections. For example, the "Logon Activity based on DC" report has a selection box to choose the domain controllers. Each time I open this report, it always defaults to only the first DC in alphabetical order, so I have to change it to add all of my DC's. It would be more efficient if it saved my server selection as default (on this and other reports with selections). PS- I like the "Frequently Locked Out Users" cumulative report. Now I can see
Wake from hibernation
We have a handful of machines that we use connected to large monitors as presentation/digital signage stations that we would like to be able to have hibernate and turn back on as a scheduled task. For example I want them to hibernate at 6PM on Monday through Friday then wake up at 6AM Monday through Friday. What is the best way to accomplish this? Will the devices need to be connected to the LAN via hard wire or can they be wireless? Thank in advance for your help.
SSL 3
Does anyone have a solution to use DC to turn off SSL 3 on the computer? I know this is a per user option. I would like to see who has it set to on and the ability to turn it off. Mark
New false positive for patch 15630/15631 (MS14-030) on Win 7 SP1 32/64-bit
Has anyone else noticed in the past few days that a Windows 7 patch released back in June 2014 is showing up as a false positive on some or all workstations: Patch 15630 / 15631 (MS14-030) Security update for RDP vulnerabilities Out of 180 Win 7 (32-bit and 64-bit) workstations, approximately 125 are affected at my site. This was occurring on build 90066 and is still occurring on build 90075 (applied Saturday morning) and with the latest Vulnerability DB update. Thanks.
ServiceDesk Plus - re-using Change Additional Fields causes confusing entries in Change History
(Reported with respect to ServiceDesk Plus build 9108 Enterprise) Apologies if this is a duplicate topic, but I couldn't find this mentioned when I searched the forum and known issues. Background: The 9.0 version of ServiceDesk included many new built-in fields and ways of recording data in the new Change Workflows. When our organization was using version 8.0 we had configured Change Additional Fields to fulfill many of the same workflow functions. We no longer use those custom Additional Fields
PC computer name changed to "VM-"<computer name> and DC Automatic removal question
Re-installation of DC on a PC results in DC reporting the PC as : "VM-"<computer name>. I have been testing uninstalling/reinstalling the DC Agent and changing workgroup names via DC. We do not have AD available for these PCs. I have not worked out the exact sequence of steps required to repeat this renaming but I have seen it several times. I relate it to DC not always tracking a workgroup name change, duplicate creation of computer entries in DC (one for each of 2 workgroups for the PC), using
Notification Profiles email issue
Hello, I am trying to configure the notification profiles with email alerts. I went into Admin > Mail Server Settings and configured everything. Did the TEST MAIL at the bottom and was successful. When I go to the Alarms > Notification profiles and try doing the test from there it fails with error "Exception occurred while executing send email action. Please verify settings for the same" Any ideas?
Monitor Windows 2012 File Server
Lately I have had to reboot my windows 2012 server as my shared folders are very slow. When I look I do not see high CPU or memory use. Generally average about 25-40% peaks while I look. I already have monitoring on CPU and Memory is there another monitor I can enable to better track the health of my fileserver to get to the bottom of this issue. Once I reboot everything is fine but I am not sure what is causing the slowdown. Thank you
Error in uploading configuration
Hi. I'm trying to upload a configuration file to my cisco switches with NCM and I get an error which says "Configuration upload to this device is not supported." I've tried this for multiple cisco switches and got the same message.
Business Rules - Dual roles
In reducing my management of sites and software, I am looking at the option that ME odSD plus could be used to service my IT and Facilities request. It was suggested to me to use Business rules, based on email address (facilites@domain.com and support@domain.com) they would be routed to the corrected group / technician. Thus far I have not had any success in creating the correct Business Rule to make this occur.
OpManager Netflow Plugin
Hi, I recently updated the Netflow plugin for OpManager to version 10 which removed the older version we are running as part of the installation. Now when the serverstart log file is reporting the following: pg_isready file, which is mandatory for DB server start/stop, does not exist. OpManager is running a Windows 2012 server. Any help would be gratefully recieved! Many thanks, Gareth
Opmanager V9 invalid license file error 501
Random error, the server has been running fine for years with this file. Please advise. Thanks.
create monitor createMonitor returned an exception
Hello ! I create new monitor linux error,please help surmount error .thanks HTTP Status 500 - Dispatch[/manageConfMons] to method createMonitor returned an exception type Status report message Dispatch[/manageConfMons] to method createMonitor returned an exception description The server encountered an internal error (Dispatch[/manageConfMons] to method createMonitor returned an exception) that prevented it from fulfilling this request. Apache Tomcat/7.0.21
##OpManager cannot send email notification##
Hi, I have setup email notification to and tested it from within OpManager (GMail) However, upon setting up the notification profile and hitting "Test" i get a error: "Unable to send due to java.netSocketTimeoutExcepetion" This is rather embarrassing considering that this is a NEW install AND this is not the first time this has happened. Please help.
Turn off rejection email
We went live and users are getting an email with the subject line of: "Kindly raise your request using the HelpDesk application. Mail requests are not allowed" 1. Is there a way to turn off this notification? I do not want tickets created by email, but dont want them sending a notification rejection email. Also, why is it sending to many people? There was nothing in our Google Apps inbox and a lot of users received this message.
Service Desk Plus Image not loading
Whenever I try and open an attached image in SD+ it will not load. I have to save the image to my pc before I am able to view it.
Service Desk Plus Mobile and Responding to a Ticket
Hello - Using Service Desk Plus 9.0 Build 9021 Using the Mobile Website - is there a way to respond to a ticket? I see the way to provide a resolution, but would like to know if you can respond to a ticket. Thank you
SMS Gateway for OpManager
Current OpManager has only SMS as a Modem. Since many customers has their own SMS gateway it would be great if we have option to point to an SMS server with port numbers.
Migrating and Updgrade
Hi, Please help in answering below questions. We are validating Service Desk + Professional edition. Can i take the backup of all configurations? How can i restore the same? Database backup and restore. On applying enterprise edition license to service desk currently professional, will other module be enabled like problem, change, KBD etc. Or should i install it separately? Thanks, Corns.
F5 Loadbalancers- CPU 100%
Hi, Opmanager seems to be reading the CPU incorrectly. According Opmanager all of our 6 F5 units(mix of 6400 & 3400) are at 100% CPU. Any ideas? Cheers, RH
How to change request's description form size?
Check this picture:
Report based on worklog
I need to track my technicians time by the day. When they have a ticket open for a week for example, they may put 1 hour in the worklog each day before closing the ticket. I want a report that will track the time spent each day and on what tickets. The timespent reports, even modified are very misleading. What seems to happen is when I pull a report, it will show the created date of the ticket and the time spent on the ticket, but in the above example, it will show 5 hours on the ticket open date,
Totale work time for technicians
Hi, we need to track all the time spent by technician (not only against request), and have a complete monthly report of time spent (work and vacancy) for each person, to pass to the payroll office. Is it possible? Which method do you use? Thank you Michael
Reports in Excel
I have exported my report to Excel but the gridlines don't show up. I went to Page Layout and checked the Gridlines to View and Print but it won't do either. It will let me change the sizes on the columns and rows but not add gridlines. Any suggestions
What's NEW in NetFlow Analyzer
Hi All, NetFlow analyzer now sets up a new standard,yet again. A lot new features has been introduced to aid solve Network admin's challenges. ManageEngine Processes 100k Flows/Sec with NetFlow Analyzer v10 This marks a 10x improvement in scalability for NetFlow Analyzer, which previously handled up to 10,000 flows per second with raw data storage. Without raw data storage, NetFlow Analyzer can now scale up to 250,000 flows per second. In addition, NetFlow Analyzer includes a new Ember.js-based
Will not connect to Active Directory
I am currently setting up ServiceDesk Plus and i have everything configured for it to connect to AD but it will not pull my AD structure. Any suggestions?
Desktop Central keep identify patch's although they were installed
Hi, Using DC latest edition. One of the PC's running Windows 8.1 Pro. After system patch scan, I get 33 patch's missing, although they were already installed. Then I get " Unknown Error. Code : -21...", when I try to create a patch configuration install. I even delete the computer and ununstall the agent and install back, but same thing. I thing that a month ago, I had to reset the windows update in this PC, not sure. anyway, I didn't find any way to solve this issue. -Roei
Technician Scheduler
We use the Tech Availability Chart to schedule different things including sick days, vacation and things like that. Is there a report I can run to list out all this information at the end of the year? If not, is it possible to do a custom report? If none of this is possible, what table is this information stored in? Thank you, Carey Durbin
Request timeout
Dears, When the user creates a request by clicking add request button, it took long time about 1-2 minutes. Please help me to solve the issue Thanks Galsaa
ServiceDesk Plus 9024 Released
Dear Users, Service Pack 9024 which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9024 SDF-43312 : Request : Advanced Search filter for Request list view. Option to search the request based on multiple filter criteria which involves AND , OR combination on different fields. SDF-56776 : Solution : The following enhancements have been done in Solution Module. Solution Topics will be
Delete CI error
I have delete Workstation. It gives this error: FAILURE :Problem while Configuration Items Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. and.. FAILURE :java.sql.SQLException: The query processor ran out of stack space during query optimization. Please simplify the query. Please report the problem to the system administrator. Support file will have the error trace to analyze
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