Setup static ODBC Data Source
Is there a way to use Desktop Central to setup an application Data Source (ODBC) driver? My application needs one on each computer it runs on and in the past I had to go to each PC and manually set it up. The drive is a simple MSSQL database source.
DeviceExpert Compliance Rule
Hi I have quick Question related to Devic expert Compliance:- I have created Rule Rule Name Give = Login Banner Simple criteria Should contain of Line banner Login banner motd violation= critical remediation des = every device shoud have login banner Remedation template = NONE Added to Group Associate the rule with group Associate the group with policy associate the device run the compliance check its show the device under vialation how come the devices have banner report shws wrong Please
Desktop Central reporting wrong DNS servers
When doing as asset scan or a custom report looking for the DNS setting of machines Desktop Central is reporting old DNS addresses that are no longer in use. Checking these machines they have either static or dynamic addresses and using ipconfig /all on either they report the correct DNS servers. Where would Desktop Central be finding the old addresses? What needs to be done to correct this issue?
SDP new computer query
HI Can you do a report that shows the added computers? I have a supply of equipment and would like to control how many computers are added daily.
Check for ActiveSync enable
Is there some way to configure a report to show me when ActiveSync is enabled on an AD account?
How to change timeout for backup process
I am testing DevEx and having random issues backing up fortigate firewall configs. It seems to work sometimes and not others, and the fortigates indicate that the SSH connection from DevEx has timed out. Is there a way to adjust the timeout settings for the fortigate backups.
Unlock account on all Domain Controllers
Having used the function in AD Self Service Plus, I was unpleasantly surprised to find it missing in ADManager Plus: Unlock account on all Domain Controllers Please can you urgently add this feature in the next release, additionally we found the locked out users report was not reporting all locked out users, even though there was no OU filtering AND I'd refreshed the locked out users report. First it said 0, then after a refresh it said 5, but that still wasn't ALL the accounts that were locked.
Anyone had any trouble using ADSS over external connection?
Hi guys - We have this setup, and everything is working great except for the Ctrl+Alt+Del > Change Password > Reset Password link. When we click on that link outside of our network, we get a page cannot be displayed even though you can hit the web site through the browser without problem. If we are on the network, or connected via VPN it works great, so there must be some kind of firewall/port thing going on but again it's only affecting that Reset Password link as users can get to the website all
Notification profile into a workflow
Hi guys,does someone know how I have to do to start a notification profile into a workflow? thanks Paolo
Outgoing mail TLS
Hi, I'm trying to enable TLS for outgoing mail on port 25. When it's enabled SD plus is unable to send messages. I've verified that TLS is working on our mailserver. In the SDP logs I see the following: [SYSOUT]|[INFO]|[29]|: Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path When our mailserver communicates to SDP it reports: TLS/SSL
Add User Column in the Asset Lists
Dear Awesome Developer and Admin here, I have a question that maybe easy to answer or never answered. In the asset field at the help desk request form, I want a 'User' column exist. It is very important column to help us find asset based on who own those assets. I have a screenshot here, you can see there is no option to add user column. How can I add some columns to this kind of asset view? Thankyou in advance.
OpManager SSL with existing PFX wildcard certificate
We are happy users of ServiceDesk Plus and currently evaluating OpManager. The technical support team at ManageEngine helped us setup an existing PFX wild card certificate for use with SDP. We are trying to do the same thing with OpManager, but the evaluation support to date hasn't managed to get the SSL working. Can anyone offer advice on how to get this working? Regards, Andrew
Monitoring AIX Servers using CLI
Hi, I try to add AIX 7.1 servers to OPManager but i face some difficulties. OPManager cannot get any data of resources such as CPU, memory, disk space and any other. As i see from the first image below those are the data that use CLI protocol. As i try, test cpu monitor i get the error "the monitor does not respond to test request" but as i test my credentials from server tab, CLI connects with success. What am i doing wrong or what should i check? Any help is appreciated. Thanks in advance.
Reports don't work
Hello. All reports don't work with latest builds. Please see attached screenshot. I'm install latest build 9023. Nothing changed. SD+ run on Windows Server 2012 R2 + SQL 2012 SP2
Email Address displaying incorrectly
Hi, I have recently come across a problem with my 1 email account setup through the Mail Server. Previously the mail account had settings enabled that allowed it to be able to check & send emails on behalf of another inbox. This was working fine for a few weeks through SCP and now does not. Even after I have completely separated the email accounts to have nothing to do with each other, I face this problem - When sending replies & forwards to anyone from SCP, the system is showing the senders email
Problem with reports and VM duplicate!
Hi, we have recently installed version 9 build 9028 of Servicedesk plus and we found two problems: 1) In the assets, the VMware virtual machine are duplicated; 2) The mail alert containing the Inventory Audit Changes have attached pdf empty. Some of the forum has found solutions to similar problems. Thanks. Paul
Create additional fields that pull data from Active Directory
I would like to be able to add fields to templates that pull information from Active Directory. For example, a field that shows a requestor's login name.
Custom view with multiple operands
Hello, It would be really nice to be able to combine AND/OR operands when creating a custom view in Service Desk Plus. Marco C.
Assigned Technician Not Getting Closure Alert....
We have alerts configured to go to all technicians when a request is closed. But, the assigned technician (the one doing the closing) is not getting alerts. Is this expected behavior? I don't see a place to change this, but it's kind of a weird presumption on the systems part to assume the technician doesn't want to see his own closure alert.
Active X remote control not working after upgrade to 90087
I upgraded to 90087 over last weekend. Remote control with Active X was working before this update. Now it is not. You can connect to computers but the desktop never shows up. If you click on Show Desktop it does not show up either. All active x settings are the same as before. It does work with java. Thanks Mike
Duplicate Service Tag Report
I am looking for away to pull out the duplicate Service Tags. We reuse machines all the time and I don't always get a PC name to remove from Desktop Central. Thanks
Reason to connect - turn off
Hello! Since upgrade to 90067 we are required to enter a reason for connecting to remote computer. As it is annoying, and those reasons are not important for us, it would be awesome if we could turn it off, so far I was unable to locate that option in DC. Can you give us option to turn it off? Thanks, Tomislav
Android App for SupportCenter Plus
Dear Customers, We are happy announce our Android phone App release today. You can download the App from the Google play store below https://play.google.com/store/apps/details?id=com.manageengine.scp Customers has to upgrade to 7939 to use this App. Please refer the below link to know more about the Android app http://www.manageengine.com/products/support-center/android-scp.html#IndexBanner Thank You Regards, Arun SupportCenter Plus
Does OpManager WAN monitor support all IPSLA tests?
Hi, I have a customer interested to monitor ALL the possible tests he can configure with Cisco IPSLA. Currently you support ONLY ICMP and UDP Jitter. Is it right? Do you have any plan to support also other kind of tests like HTTP, FTP, DNS and so on? Otherwise the customer will buy Solarwinds that support that. Thanks, Roberto
Blank column exporting report in excel
Hi we have this problem, empty columns inserted between data column when report exported, see the attached screenshot Build: MSP 8.2 Thankyou Michele Edit: could depend on joined cells, see for example "Time Spent" column, all rows are joined cells of J and K colums
Export and import whole data to other server
Hi all, We want to export and import following data to other SDP server for requests and solutions. Custom fields Inline images Attachments Request histories Because our company currently has two divisions and each division has SDP separately. But near future, these divisions will be merge then we need to merge separate SDP. I hope you will consider to implement this function on future SDP. This topic related following question: Question: Export requests and solutions to other ServiceDesk. Best regards,
Incident Template for Requester Drag and Drop greyed out
Hello, when I want to edit the incident template for Requester the Drag and Drop fields are greyed out. I found out, when I delete some fields in the current incident template the last 2 Drag and Drop fields are suddenly available. It is the same behavior under Internet Explorer, Firefox, Chrome and Opera. I think this is a big bug under V9.0 Build 9006 needs to be fixed. Under Build 9003 everything was fine. At this moment I can´t edit the Requester Incident templates. Best Regards S.Fischer
Question about database instances
Hello, I have installed SDP and chose PgSQL during the installation process. Later I installed OpManager and chose PgSQL also. I need to understand/verify something here. Now, each of these two applications is running its own PgSQL server? If so, I suppose that changing their DB to a common DB server would be more efficient. Can you pls confirm?
Customize "Request Properties"
Is there a way to customize the fields a user sees on the "Request Properties" section of the main ticket page (the one before you get to when you click on the ticket number)? Right now it shows every field in the system. We'd like to limit the fields we don't use, if possible. But I can't seem to find a spot to do that.
Group Reports question
I have a question on how the "Group Reports" output is designed for Excel and another question. Questions: 1. When i want to search for a list of users in specific groups i select those groups and the list of users will come up with their"Member of" groups but it shows ALL 'Member of" groups in the result field. I understand the list of names are those users that are part part of the search "Member of" groups but i do NOT need all the other groups i did not select. Any ideas? 2. When the report is
ServiceDesk Change Closure Rules - Prompt for field completion as you exit Stage
(with respect to ServiceDesk Plus 9018 Enterprise) Current Build behaviour: When "Associated tasks should be completed" is checked under Change Closing Rules Implementation Tasks are still pending you select a Status Action that moves the Change from Implementation to another Stage ....the Implementation Stage locks for editing (regardless of the Change Role). When you go to close the Change it will not let you do so because the Task is not Closed. The ChangeManager must set the Stage back to
Initiate Remote Support
Hi I'm using SDPMSP Standard Edition (Free) where no asset management in it. How do I initiate for remote session when request coming in from a requester? It seem remote support only able to kick out from asset tab? Does asset management available to purchase independently on standard edition? Advise appreciate Thanks,
Asset Serial Number As an Option for Report Wizard
Hi, Today we have Workstation ID as An Option for Reports on Incidents but is not an Option to Have Asset Serial Number. I Can added as report by query but then i will loose Links on my reports. re.SERIALNO AS 'Serial Number', LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN Resources re on wo.SITEID=re.SITEID and wo.WORKSTATIONID=re.RESOURCEID This is what i use today. If you need this please vote.
ServiceDesk Plus 9029 Released
Dear Users, ServiceDesk Plus 9029 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9029 SDF-57895 : Solution import from XLS. Issue Fixed in 9029 SD-58286 : Editing the default entries under Software Type,Software Category,Contract Type,Asset State makes the Asset Tab invisible / in-accessible. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Work order sent to the technician
Hello, Is it possible to add an option in ServiceDesk Plus MSP to send a work order in PDF format to the technician when he is dispatched to go to the client's office? The generated work order could come from a list of templates based on the category of the request. Thanks, Slav
ServiceDesk Plus In An OpManager Dashboard - Whatever Next!
Had this thrown at us recently and was stumped at first until we realised how simple the solution was! The client we were working with has a large plasma display with an SD+ technician browser login showing the current open requests queue on the Requests tab, something similar to the following: We were also taking a look at their ManageEngine OpManager installation and we had managed to create the basis for some great monitoring dashboards to help them review the status of their network at a glance.
IE 10 Not Installing
When trying to deploy IE 10 via computer, the package gets sent and the user gets notified as designed. They click install and the client shows it is installing but eventually times out. When I look at the user machine, the installation .exe shows up in the task manager, but the CPU is 0 and the memory is at 1500K and does not move. The task eventually times out. I've tried this with the /S parameter and well as without with the same result. I've utilized the built in package as well as a downloaded
Data Fields not available in Time Spent Reports/Module
We would like to have Last Update Time and Request Type available in the list of fields to display when running a custom Time Spent Report. Is this possible? Thanks!
Attachment in notification
Hello Can you post to feature possibility to add attachment to Notification message? SDP 8.1 Thanks! Dmitry
Rebuild OpManager Central
Hi, I had to rebuild the OpManager Central from the scratch because the server get lost and I don't have any backup. I installed a new OpManager Central with the same IP address as the old one, but the Probe doesn't came up. How I can proceed? Thanks
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