Can EventLog Analyzer schedule a time to collect the logs?
I am testing EventLog Analyzer 410 and was wondering if there is the ability to schedule the logs to be collected at our quieter periods as we have a lot of servers running processor intensive tasks during the day. I appreciate any help you can give me in this matter. Alexander
Details send to SDP through DC via agent in tray icon
Dear Team, Please help me out. I am using SDP 8.1 & DC 8.0, both are sync with each other and I deploy DC agent to all systems which are in domain. Now users are able to log call directly by using that tray icon "Send request to help Desk" where details as Host-name, domain & user-name are automatically picked but here I want to pick IP address also, so is it possible???? A scenario is as: ============================================== There is a problem in my PC to sudden shutdown Regards, ABCDEF
escalate manual
how we can set the escalation level of an incident to manual use, without set automatic after period times.
Android WiFi management
I'd like to manage the WiFi settings in my Androids in MDM.
SDCard Wipe
Hi! Is there some opportunity to Wipe whole Adroid Device including SDCard? I have tried with several phones, but it will keep SDCard same as before Wiping. Or I am doing something wrong? Thank you!
Failed to delete the user
I can't delete the user and the message display is "Failed to delete the user". May i know how i delete the user?
Please build in installed application detection
Currently if you modify an existing software deployment, DC will attempt to reinstall software that is has already installed previously. This forces one to create another group or targeting so this doesn't happen. Support has told me the best way to detect if an application has been installed is to implement a pre-install script which is OK but it would be better if some kind of facility could be built in to check for some common conditions such as the existence of a file, existence of a registry
Harvest station IP when submitting to help desk
We are using desktop central in conjunction with Service Desk Plus. Is there a way to make the Desktop central agent automatically include the pc's ip or station name when submitting a ticket to the service desk?
Last Update Time Needs to update
We would like to use the Last Update Time field to sort our request view to ensure that requests with the most recent activity stay at the top. This however is not working to our liking for two reasons: 1.) The Last Update Time field is by default 'null' upon request creation, so when sorting for the most recent activity at the top, it puts the null values at the bottom instead.. The opposite of what is desired.. 2.) The Last update Time value is not updated when a request receives a reply from an
New Request Notification
Hi Pitstop Members, I was wondering if anyone knew about an alerting system built into Manage Engine SDP that will alert me if; 1. A new request has been submitted 2. An SLA violation is approaching. Alerting via email, text, anything would be fine. As of right now, I have no way of knowing, except for checking from time to time.
Cannot install latest version of PMP on Centos 6.4 Console Mode
We are attending a client which is attempting to install the evaluation version of PMP on a Linux CentOS 6.4 System in console mode When client executes the installation the Virtual Java server starts but then suddenly stops and the installation does not continue. He had previously install PMP on Windows and it works fine. But on this version of CentOS 6.4 it does not execute the installation properly after attempting to install the Java virtual machine on the system and it abruptly goes back to
How to connect Probes to another Central URL?
Hello. Our Central server has completely crushed and cannot be restored. The question is - how to connect all the probes to a new Central URL? We've already tried the following: - Setup new Central server - Backed up a Probe - Reinstall the Probe and attach to the new Central url - Restored the Probe from the backup The problem is that once the Probe is restored, its configuration settings are restored as well, hence it "looks" at the old Central URL. Thank you.
Preventive Maintenance Task Schedule Update to Allow "Every 2nd XYZ day"
We perform our OS updates on certain sets of machines using a schedule of every 2nd Friday of the month. It would be very convenient to create Preventive Maintenance Task with this type of schedule
Move replication store
Hi, Can anyone tell me how to move the replication store on a distribution server to another drive. Thanks. Geoff.
Changing Service Categories Icons
Hi, I currently have Service Desk Plus standard installed and have deleted the default Service Categories which had various different icons. Now after adding our service categories there is only default icons set and I cant find any option to change them. Sorry if this is a basic question but ive looked everywhere i think.
Site manager as approver
Our approval process usually includes the site manager and requestor's supervisor. Since the Site Manager is not a field in the Sites configuration, I cannot automate our approval processes. This would be a very helpful item. If someone knows a work around, I would appreciate the advice. Thanks
Upgrade SC+ from 32 bit to 64 bit.
What do we need to do to upgrade Supportcenter Plus from 32 bit to 64 bit?
Manage Logs File
Hi, How can manage logs file, into ManageEngine\OpManagerProbe\logs i find some log file. There are 2 big file stdout and stdout1, they oppupy more than 15 Gb. How can i set op for reduce this files ? Can i delete or move it ? thk
OpManager_SMS Alarms Stop
I accidently set the SMS configuration and now I keep getting alarms from the OpManager_SMS. How can I stop them? Thanks
escalation report
how to get the escalation report, mean how to get report that content all the escalation levels.
Searching solution not working
Hi there, After upgrading ServiceDesk Plus from 8217 to 9027, searching the solution seems to be off. I thought by 9027 this indexing issue has been fixed? Please advise how to fix this. Or perhaps I need to manually re-index them again?
Need a matrix report for workstations antiquity
Hi there Please help with a query report that shows in a matrix the Workstation antiquity regarding it's acquisition date. On the X's I need the year and on the Y's I need the corresponding site. I hope I made myself clear. Thanks for your help Regards Omar
business rules
Why Service Catalog do not apply the business rules?
port 26 on webmail
Good day. I need to set up your output port 26 and not given the option. come default port 25,465,587. Is there any way to make the modification and force the output port 26?
Incoming Mail collection - Alert
Hi Team, Recently I have problems with the ServiceDesk Plus application to capture emails . For example . I am using the Application EventLog Analyzer EventLog Analyzer lets you send alert notifications when it does not capture the logs. It would be helpful to have a log or alert notification when you can not capture incoming and outgoing e -mail . To account for the future. regards Camila Duarte Security SRL
DesktopCentral agent install on Windows 2000 Professional
Hello together, when trying to install the DC agent on a Windows 2000 Professional client via web UI there's a timeout error. When using the MSI packet on the client the installation is broken because of an interrupt: "The installer was interrupted before..." I know, Windows 2000 is very old but it's still supported by DC. So why I can't install the agent on this client? I don't have an Active Directory Environment. Thank You TheExpert
DC Build 90087 apache version
Hello, The newest DC build 90087 release notes stated that "Apache used in Desktop Central has been upgraded to version 2.4.10" But, I just checked using curl -i and it says it's still running Apache version 2.4.9. Was the upgrade to 2.4.10 held back?? Thanks!!
Methodology Incident vs Problem
Hello, I need a idea or a suggestion for my system of open incident vs problems. Today, all is open as incident. We don't use problems. My question is: If I will use a problem interface, I will close the incident in same day or wait the problem solved for close incident? Today, the incident remains for days,weeks and months, to be solved. But it hinders the contractual billing, because I only billing incidents closed. Sorry for my english.
SMS solution
Dear, ADSelfService Plus has two SMS options: 1) SMS Internet gateway (Clickatel) 2) GSM Modem/Mobile... Our company has it is own SMS gateway, would it be possible to connect our gateway to the ADSelfService system? My knowledge in SMS servers is limited, I have been looking for a proper documentation/solution since weeks, however I couldn't find any.. Appreciate any help regarding this matter. Regards, Yousef
ERROR: unexpected chunk number 2 (expected 0) for toast value 1080046 in pg_t oast_37713
Hi Support Team, Build: 9000 DB: posgresql I am getting the Following Error while taking the Backup. Please wait ! backup in Progress................... 0-----------------------50------------------------100(%) ================================================org.postgresql.util.PSQLExceptio n: ERROR: unexpected chunk number 2 (expected 0) for toast value 1080046 in pg_t oast_37713 at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryEx ecutorImpl.java:2102) at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutor
Problems with statics
Hi ! How are you? My name is Juan Carlos Hernández and we have software installed Firewall Analyzer ( Build Version: 8.1 and Build Number: 8110 ) on a virtual server windows server 2008 R2 Standard SP1 , you have the problem that 3 devices not shown in the graphs , however if verficamos icon packet count , there correctamen if teams are observed and further can be seen that we are receiving packets. Now restart the
Generate Hand-out for User After Account Creation
Is it possible to create a PDF report for printing to be handed out to the user that was created? It should contain things like his SMTP address, home directory path, sAMAccountName, forwards if he has any, the plain text password at time of creation, group membership etc.
Create Single User - Automated Email?
Hello! Is there a way to have ADManager Plus automatically email the manager (and others, say HR) (mandatory field) the username and temporary password of a newly created user? If not is there a way I can copy the username and temporary generated password in order to pass them to a script? Thanks, Bob
Enabling HTTPS / SSL in OpManager?
I am trying to enable HTTPS support for OpManager. I have tried the following: http://www.manageengine.com/network-monitoring/help/userguide/enabling_ssl.html But even after rebooting the server and restarting the service, https does not work and I can still only access OpManager on regular http. Hoping for some guidance for how to get this done. I have build 11300. Thanks, James
AD360 Build 4014 Released
Hello Everybody! We are glad to announce the release of AD360 build 4014 with the following enhancement: Enhancement: · Auto Update user interface has been enhanced by bringing it under the Admin Tab for greater visibility. Fixes: · Issue that affected AD360 user interface when Ad blockers are enabled in the web browser. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 Service Pack 4.0 SP 1.4 from the link below: http://www.manageengine.com/active-directory-360/service-pack.html
Incident Template: Unable to create new
Under the new UI, I am not able to create a new Incident template. No real error, or field highlights are shown.
Possible for Technician to view Changes and Problems from other sites, but not Requests
Hi I have a technician working in a remote site supporting users in that site. I have created a role (site technician) and set the "Technician allowed to view" setting "all in associated sites." For the requests this is working well - the technician can see the requests from their site, but not others. However, this setting also limits Changes and Problems. I would like to have it configured so that the technician can see Changes and Problems in all sites. How do I set the role up to allow this?
SWITCH 6509 - PROBLEMS TO SET THRESHOLD TEMPERATURE FOR INTERNAL MODULES
Dear Sirs. can you help me with the next problem, please? we are using OPManager to monitor a switch 6509 cisco temperature. we can see the temperature of each module, for example Module 6-asic 8, but when we select the option EDIT to modify independently each module appear the message: MESSAGE FROM LOCALHOST PAGE: 9090 ENTER THE SNMP OID The selected module 6 asic-8 shows as SNMP OID: .1.3.6.1.4.1.9.9.13.1.3.1.3.60069 We have added this snmp oid in the template of 6509 switch but again appears the
How to mergue tickets automatically without know the initial id
Hi, We have a requeriment for a customer. They want send us a lot of related incidents that should be inserted in an unique ticket. They will send us using mail and they can insert any type of common string or tag unique for each incident (each incident is associated to a number of mails). This field could be used to "auto-mergue" all the related incidents but we don´t know if it is currently possible. This is important because we can get more than 50 mails related to an unique incident. Thanks
Task URL?
How can I find the URL to a task of a request? Regards, Mark F.
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