Reporting: How to add in "Advanced" (Custom Report) a date format "Weekly"
There is only Year, Month, Day, Time, Year-Month and Year-Month-Day. No Weekly. But I need to produce a weekly report for Open, On Hold and Closed requests How can I do it?
Content Reports Exchange 2013
When will the contents reports be working for Exchange 2013 systems? Regards Stuart Kett
GINA not working on a Windows 8.1 x64 machine
I have it on two machines for testing. On one it works. On the other it does not. Both are Windows 8.1 x64. One is our standard build for machines, and that one works. The other, I installed Windows manually and updated everything. That one does NOT work. Not sure how to troubleshoot the install.
downlad Gina ADSelfServicePlusMacLoginAgent.pkg
Hi, We are in trial mode, where can I download GINA ( ADSelfServicePlusMacLoginAgent.pkg ) for testing purpose ? Regards
WMI Disk Monitoring
Hello everyone, I'm having some trouble setting up WMI disk monitoring for my virtual 2008 R2 server. I've added CPU and MEM monitoring and they work just fine, however when I click on add WMI disk Monitoring, it doesn't do anything... My credentials test pass for both SNMP and WMI, Any hint as to why, the disk monitoring isn't working?
Port 49154
HI I have installed OpManager NetFlow for a client, which makes me a query and the I relay you for your support, I have a very strong traffic between 2 servers and server on port source is 49154 and I wonder if this port has relationship with the solution Manage Engine image : https://forums.manageengine.com/viewImage.do?fileId=49000006255225&forumGroupId=49000000002007
Request Catalog
How is everyone using their request catalog in helpdesk? Are you doing more general categories and then going specific, or specific and then going more general? We seem to have people who are selecting the wrong category etc. Any suggestions would be appreciated.
Issue backing up a Cisco 5508 Wireless Controller
I have a Cisco 5508 Wireless Controller that I am trying to backup with NCM and it fails every time I run it. It appears to be issuing the 'show run-config' command when it should be 'show run-config commands'. I have created a new Show Command to correct this, but how do I tell it to use this command? Carey Durbin Corporate IT Manager Bridgestone APM, Co.
ServiceDesk Plus 9038 Released
Dear Users, ServiceDesk Plus 9038 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9038 SDF-58879 : Notify option under comments section of Tasks. SDF-58977 : WorkLog API has been extended to support all modules. SDF-58976 : Rich text area has been upgraded with additional features for all modules. Image copy paste is now supported in all browsers. New button for the
SDP License transfer
Hi, Could you please tell me the correct procedure to transfer the SDP licensed installation to a different server? We have a SDP installed with permanent license, but now we have to move it to another server due to several reasons. What is the correct way to transfer it? Thank you.
WAN RTT Monitoring
In overview -> Least Performing Paths widget i need to name the destination path instead of ip addresses (see image). Is it possible ?? Have a nice day, Milivoj
SQL Server 2014 support
Hi, is SQL Server 2014 supported by OpManager with Netflow Analyer plugin? Thank you
SoM in DesktopCentral9 - MSP
I am having hard time finding SoM tab in DesktopCentral9-MSP, any idea where should I look for it?
Event 4771 - user account not in use
Hi there, I've already created a ticket but maybe sb. can answer my question here. Whenever I start the OpManager service I'm immediately receiving dozens of Audit failures on my Domain Controller. They are raised every 10 to 30 seconds :(.. What is mysterious about this, is the fact that the account causing the errors is not used by OpManager :/ I've checked all server creadentials but can't find an entry with the account. What do I miss?! The windows service is started by the local system and changing
E-Mail command
I am trying to have an e-mail command do a pickup and also change the status, when a ticket is assigned to a group. I have changed my template and added several different ways to try and get this to happen and I can either set the status or pickup the request. This one will only set the Status, but not pick it up. Any help? @@Operation = EditRequest@@ @@Status=Acknowledged@@ @@Operation = PickupRequest@@
Technician Replies
Dear all, I'm new to SD Plus, and already trying to implement in our office. We and our customers mostly use e-mail conversation rather than Web. So, once a user opens a TT, the request is openned, the TT is assigned to a technician. BUT, we have 3 technicians, as a group. lets say they have a group mail address, as "support@domain.com" . I want that once a ticket is raised, the members of support should ve informed. i could do it, by inform the technicians check box, (defined support mail address
Palo Alto 4020 Support?
Do you support the 4000 series? I'm not having any luck, I'm getting the following error: Entered into the enable login mode successfully. set cli config-output-format set nullCurrently running 4.1.12 version of PANOS.
Request Custom Views - Allow Date Variables
This is a feature request to implement date variables into Request Custom Views. We use custom views for requests logged today and this week, but at present have to select a specific date and update it each day/week. It would be extremely useful to be able to simply specify "Today", "This Week", "Yesterday", etc against date based fields - similar to the date options available in the Reporting module.
ServiceDesk Plus Mobile
Hi guys, I download the ServiceDesk Plus mobile in my iPhone and when I try to login the app says that the authentication failed, but the username and password are correct, I already set the server name in the configuration. Anyone knows how to solve this problem??? Best Regards
Technician allowed to view options in Role Settings
When selecting the "Technician allowed to view" option under a technician role, I would like an additional role as "Assigned to him and unassigned" We would like our helpdesk technicians to only be able to see tickets that are in queue as unassigned that they can pickup and the tickets that are already assigned to them, rather than seeing all the tickets throughout the group.
Respond by email with response in the email rather than template
Hi All, New to this software, used spiceworks before but that's causing me issues with database corruption. SDP looks really good and does everything our users need apart from two things that I cant suss out. Can the email that end users and the techs receive be set to include the actual responses? Reason I ask is that most of our guys like to see what has been said in the email, and respond directly via email, rather than clicking on a link. Especially useful as they are out and about a lot and
Identify Who Merges Requests
When Requests are merged (ie. if an update is sent in without the original ticket ID so a new ticket is created), the History now shows that the Merge was carried out by System. This used to show WHO had actually merged the requests. Is there a way to get this information back as just saying a ticket is merged by 'System' is hindering our aurditing functionality. Thanks Ian
9028 Update Bugs
I updated to 9028 this morning and have noticed two bugs so far. 1.) The option to consider any completed task as 'Task Completed' under the task closing rules was set to "Any" before the patch, but after the patch it had reverted the setting to 'Only Closed' Simply enough to change that back... 2.) When composing a reply in a request the cursor position is now defaulting to the "To" line instead of the body of the message so we have to move the cursor down to the body each time we compose a reply
How do I allow a requester to view all requests for a site?
Hi, I'm trying to allow permissions for a requester to view all requests open for their site. The "allowed to view" option under the requester settings is selected but when the requester is logged on they can only view their own requests, not all requests for their site. Your assistance is appreciated. Regards, Andrew
Domain Scan Failing - Unknown Username
I'm unable to perform a "Windows Domain Scan" since upgrading from Build 9033 to Build 9035. If I attempt to do this manually (Admin -> Windows Domain Scan (in "Discovery") -> Scan Windows Domain) I get a "Unknown username or wrong password given to enumerate the Workstations in the Domain." message on the screen. I also receive the same message if I click the "Fetch OUs from Active Directory again." link. I know the account being used is valid, not disabled, not expired, and that the correct password
sites setup question, requesters need to have multiple sites
We have 6-700 users that may or may not work at one particular site. We would rather not have to manage each requester if they move around from site to site as they change jobs.... some requesters already work at multiple different sites... so how would we be able to allow the requester to choose which site they are trying to create an issue for? the site field in create new issue is not editable.
Discrepancy in Assets Used and License
Hello, We seem to have a discrepancy in our licensing and total assets that I cannot reconcile; any help would be appreciated: As you can see, from our assets tab, we have 656 assets in use, but according to our license we've used 739. We are using Version : 9.0 Build 9018 Thanks, Kevin
Can't send email when replying to ticket
I have email fetching set up, and it grabs the emails. If I make a ticket internally then I can reply but if the email comes from the outside of our organization, it will create a ticket and when I go to reply to the ticket by clicking reply, and putting in the customers email into the "to" field it says the notification send failed . what do i need to do to get the email sending fixed Thank You
Can't sync OpManager with SDP On-Demand
I need help. I am having hard time syncing OpManager with SDP On-Demand. It's say it can't recognize my account and I made sure I typed correct user name and pass.
Installa OPManager 8 in Windows Server 2012
Hello I need your help we want to install OPManager 8722 x86 in Windows Server 2012 x64 it is possible install the product in my case my database is in MSSQL 2005. Thanks for your help
Enabling SSO using HTTP Post
Hi there, i have been trying to link our SSO platform with ADselfservice plus reset password. What i try to achieve is to pass some value inside http POST into adselfservice and give the user the reset page I have been trying using this strings.. but seem not working.. i have try various syntax to inlcude the domain name too. We are autheticated using LDAP https://Address/j_security_check?j_username=usern&j_password=Password&DOMAIN_NAME=PRI&loginButton=Login at first we want to put the above URL
ADManager Plus Build 6290 Released !
Hi All, We are glad to announce the release of ADManager Plus Build 6290! Below are the new features, enhancements and issue fixes that are included in this build. New Features: Filters in Report Scheduler: ADManager Plus now offers filters using which you can customize the Active Directory reports exactly as per your needs, while scheduling them. Enhancements: Intensifies security with fixes for security vulnerabilities by updating its JRE (Java Runtime Environment) to 1.7 Offers greater flexibility
SLA Escalation Notifications Sent to Non-Technician
We've had an example where our SLA warning notifications are being sent to non-Technicians. Reviewing the notifications under the SLA section does not indicate any users other than the 2 individuals that require the notifications. We are on build 8217 running MySQL. Any assistance? Thanks
Dashboard - Invalid data in Graph
Hi, In the Open Requests By Dashboard graph, I am getting the words Invalid data. This occurs for any of the drop down fields. The other Dashboard graphs are ok. I have checked all Open Requests and made sure they have Priority, Mode & Category (Level is generally Null as we haven't started utilising this yet). Where do I start looking for a solution? Enterprise SD+, 5 technicians, W2K12
IP Not Binding
Hello, I just recently installed OpManager on a new Windows 2008R2 server. I am trying to bind OpManager to one specific IP address. I am stopping the OpManager service, making the changes in the tomcat server.xml file, then restarting the service. But when I restart the service, any changes I made are gone. I am running OpManager build 8811.
Opmanager not showing MSSQL Server database files
Hi, I have installed opmanger on windows server 2008 and trying to monitor another MSSQL 2005 servers' database file, but unfortunately cant see database in Select Databases to monitor. I have followed the solution recommended here (https://www.manageengine.com/network-monitoring/kbase.html) but no luck. executing every command given in the link (like: cscript wmiget.vbs <Devicename or IP> <DomainnameUame> <Password> ROOTCIMV2 "select * from Win32_PerfRawData_MSSQLSERVER_SQLServerGeneralStatistics
OPManager SMS alarm problem.
Hello. i have a problem with SMS alarm on OPManager. i have set a script for sending SMSs on OPManager server. the script is running successfully from the server and deliver the messages. but on OPManager, i have got a notification "the script is running successfully " but no SMSs delivered. please advice.
i can't renewing expired license on the linux version servicedesk
servicedesk plus error 500 and i can't login and upgrade license start server on the linux consol run.sh but i can't change license not asking new license file i'm start the server ./run.sh how to license renew on the linux expired license servicedesk plus Please Help me :/
Any ServiceDesk users in the Phoenix/Tempe/Scottsdale area?
Hey SDP'rs, My name is Ash and my company uses SDP MSP. I really like SDP and find the support to be pretty good. That said, I find myself wishing I had some folks nearby to bounce ideas off of and ask questions about different features, etc. I was curious if any SDP or SDP MSP users were around the Phoenix area. I think it would be awesome to start a users group of some sort. I'm near Frank Lloyd Wright and the 101. Should anyone be interested, I'm sure we can meet in the middle or in
Problems installaing Service Desk plus st.ed on a Azure VM
Hi, I tried to install SD plus st.ed. in a Azure VM with windows 2012 R2. Everything ok (no error in event viewer) but when I start the web client nothing happens and the browser screen remains blank without any error. I tried with IE11 and Chrome last version. I tried also to restart vm after installation but nothing changes. Could somebody help me? Thanks a lot for support. Best regards. Andrea
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