ServiceDesk Plus 9038 Released

ServiceDesk Plus 9038 Released

Dear Users,

ServiceDesk Plus 9038 service pack which can be applied over 9.0 is released and can be downloaded from the below URL,


New Features in 9038

  • SDF-58879 : Notify option under comments section of Tasks.

  • SDF-58977 : WorkLog API has been extended to support all modules.

  • SDF-58976 : Rich text area has been upgraded with additional features for all modules.

    • Image copy paste is now supported in all browsers.
    • New button for the insertion of table in the editor.
    • New button for increase and decrease indentation is available.
    • Additional fonts and font sizes available.
    • Images attached inline can now be re-sized.
    • Image can be customized even after saving it.
    • Enhanced method to create hyperlinks for the selected text.
    • New button to remove hyperlink.
    • New button to Insert Quote.
    • New button for Removing Formatting.
    • Formatting issues have been fixed.

Issues Fixed in 9038

  • SD- 55917 : Improper HTML tag escaping in request -> add notes.

  • SD- 44518 : French Spell Check Issue.

  • SD- 52746 : Automatic mailto tag addition to links containing @ Symbol.

  • SD- 53143 : Issue occuring when notes contain html tags.

  • SD- 54825 : Unable to copy paste Images in description field.

  • SD- 57407 : Images not copied to solution description.

  • SD- 58202 : Images not displayed in solution forward.

  • SD- 21823 : Solution description gets truncated on copy paste.

  • SD- 22279 : Solution description rendered improperly in list view.

  • SD- 54227 : Solution, No alert on inserting non image files.

  • SD- 57411 : Cursor stays in description area of reply to requester.

  • SD-58709 : Mobile Push Notifications sound not coming.

  • SD-58498 : Editing site information leads to duplicate entry in site.

  • SD-58382 : While editing task without changing the group, all technicians are listed.

  • SD-58378 : Solutions approval notifications not working.

  • SD-57900 : When associating project from request, it goes to new request page.

  • SD-57426 : Recently added Preventive Maintenance task is not getting listed.

  • SD-57357 : Reminder email not working, when the reminder is added from QuickActions > Reminder > AddNew.

  • SD-57336 : When status name changed from "On Hold" to "OnHold", it is not reflecting under tasks.

  • SD-57161 : Link is broken in the received milestone notification.

  • SD-56898 : In calendar popup, time is showing as currenttime instead of selected time, if the month(or) year is changed.

  • SD-56783 : Multiple worklogs are getting added, if the save button is clicked multiple times.

  • SD-56273 : Empty entries are appearing in System log viewer.

  • SD-53397 : Error occurs while changing site settings from refer to copy.

  • SD-51306 : While updating Support Group, it's getting moved under custom site from default settings.

  • SD-58113 : Conversations and action buttons should be left aligned.

  • SD-58900 : Unable to disable Technician auto assign.

  • SD-58899 : In Login screen, 'Domain' dropdown misaligned in IE 9 and IE 10.


Please refer the below link for the steps to install the patch,
ServiceDesk Plus Team

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