Hi All,

New to this software, used spiceworks before but that's causing me issues with database corruption. SDP looks really good and does everything our users need apart from two things that I cant suss out.

Can the email that end users and the techs receive be set to include the actual responses?

Reason I ask is that most of our guys like to see what has been said in the email, and respond directly via email, rather than clicking on a link. Especially useful as they are out and about a lot and will reply via their email on phone. Basically, like how spiceworks handles emails.

I will raise the 2nd query as a second thread as that is about SSO.

Cheers,

Rich.