About App Repository
Hello, Although the "App Repository" list is blank, when I try to add Android Enterprise new application the system gives an error message " "App xxxx alreadys exists in the Repository" How can i solve this problem ? Thanks..
Update Additional Fields Directly through SQL
Is it possible to update directly via SQL (or some other means) a pick list on an additional field? I have a database with entries for certain products, I would like to query that and have that as the "pick list" (we would obviously have to write the sql to move the data).
File Audit Actions - EMC
I am wondering if anyone has setup or built a File Move File Audit Action for EMC within ADAudit Plus?
Third Party Patches - need to be able to select which of these patches impact System Health stats
the inclusion of TP patches in the calculation of System Health status is not working as my team would prefer. We want to automatically apply patches (approval) and we want to specify which TP patches are included in the calculation of PC Health. The recent inclusion of CCleaner is an example. We do not need PCs that are missing that patch to be reported as "vulnerable". Instead, if they were "healthy", we desire them to remain healthy for our tracking purposes. Is this on the road map and if
Number of views in Requests and its customization
Gents, can you please add an ability to change a list of views for requests ? At the moment there a lot of useless views. You need to spend some time to scroll this long list to choose the correct one. Would be nice if user can create a personal favorite list of views, which will exist at the top of the view list.
Service Desk Plus free questions
Good day, I am a customer of Manageengine that uses ADmanager and other products We are thinking of installing Service Desk Plus Free edition to handle a small amount of tickets that will be handled by less than 25 technicians. I saw that the limitations were lifted on the web site on the amount of technicians that can use the system. However I found documentation that says five users. Which one is it? Also I want to try the change management feature and it says add on. How do I add on? Thanks
Purchase Module GL Codes and Cost Centers
In the purchasing module I would like it to display the NAMES of the Cost Centers and GL Codes along side the numbers in the drop down list when creating a PO. It can be confusing to select a GL Number without a reference to what it refers to. We end up having to refer back and forth to figure out which GL Number is the correct what to choose. If the drop down list included the name of the GL code or cost center then it would be much easier
Survey Schedule
Two features I could see in the survey schedule: 1) Send survey every X requests closed by technician 2) Manually create surveys to users (as an admin, I may want to target specific surveys to ensure the same requester doesn't always receive a survey).
Notes Email Requester
There should be an option in the notes on a request to "Email this note to the requester". Sometimes we want to let the requester know of the note as well (so they know we are still working on the issue/request) without having to take the extra step and send it again in a reply (thus duplicating process).
REST API and Custom Fields with Spaces
We have Manage Engine Service Desk 9.0 build 9009. Using the RestAPI, we are able to successfully create incidents and populate various fields in the service desk ticket. There are two custom fields that were created, but we are unable to set the fields on the XML post. The names of the two fields are Client Name Billable to Client These fields have spaces in them and we don't know what XML element name to set in order to populate them on a post to ADD_REQUEST. We changed the name of Client Name
Request Helpdesk Feature
I have installed Desktop Central MSP and Service Desk Plus MSP on premise. When users try to use the "Send Request to Helpdesk" feature it responds with an error message stating it cannot send. I have setup the API connection and have a green light on all settings in both admin sections and I have enabled the helpdesk feature in Desktop Central. I performed a google search and found hardly nothing on the issue. Can anyone help?
HTTP 400 bad request
Dear Sir, when i change the database to MSSQL I go this message �HTTP 400 bad request� if I change the database beck to MYSQL it works fine need to know why this problem appeared when changing to MSSQL :?:
Enforce Asset Discovery without overwrite
I have a set of assembled computers (non OEM) over AD. I configured agent, network and AD scans, however, each time, some computers are overwritten because most of computers I have are assembled with no service tag or ID. How can I overcome this and successfully input all possible computers without overwriting existing ones? Another inquiry goes for network printers, how can I move a scanned asset from Workstation to printers category?
snmp V3
I have HP Procurve 2510 Switch and want to SNMPv3 Configure with Opp Manager
New Technician seeing end user portal instead of Technician portal
Hi all, Our IT deparment expanded and we added two new technicians. After installing the new license I am able to add the two new technicians. The issue is the new technicians are seeing the end user portal and not the screens that our other technicians are seeing. I have set up the accounts the same way as our other technicians but still they are seeing the end user portal.
LDAP or Active directory authentication what difference ?
which authentication i have to use ?? whats difference ?
Project and Change association
Is there any way of getting any incident that is associated to a project or problem or change request to stop the timer automatically when associated ?
Require first response before closing?
We recently started to measure first response SLA's by using Zoho Reports. It's great, but things are thrown off if a ticket does not have a first response. I know this can be solved by a tech either responding or checking the "first response" box in a work log, but is there any way to require/enforce this? Or default the resolution time as the first response? Thank you for your help, -Mark
Request description and notes not wrapping
Whenever we have a lot of text in the request description and/or notes, the text does not wrap around the description area. Instead, the text is staying on a single line and creating a horizontal scroll bar. This is happening in both IE 11 and Chrome 41. We're using SDP 9040. I have attached a screenshot. Even though I have blurred out the text, you will notice there are plenty of spaces between words so it's not like I have a single word containing 500 characters and no spaces.
Unable to add a Hyper-V host for Opmanager VM host machine
I have Opmanager installed as a VM running on Microsoft Hyper-V (Windows Server 2012 datacenter).I cant seem to add the host server that is hosting the Opmanager VM. It doesn't recognize. All other host server are added successfully except the server hosting the Opmanager VM. Any Help would be very much appreciated.
Conversations Sorting
The conversations really needs the option to be sorted in descending order and what would be really nice is to filter out "system" conversations. I want to just see conversations between the requester and the tech. Also the latest conversation should be expanded by default (since its the most recent reply to the requests)
Change username in chat tool
I'd like to change the username in the chat tool so it doesn't just say "admin", but has my name. Can you add a username field to the admin account?
How to scan for BOTH "Important" and "Optional" Updates
Hello, How do I configure Desktop Central to automatically scan for both "Important" AND "Optional" Windows updates? Anthony
Unmanaged Computer Objects - Need Unmanaged Group w/No charge against license total
Hi, I've had to create complex AD synchronization rules to avoid DTC from picking up "name-only computer objects", which represent NAS storage devices, cluster-name objects, instance name objects. It's undesirable to uncheck so many OU's, as that can lead to synchronization problems. So how do you recommend dealing with these objects in order to prevent us from finding our "managed computer" license being reduced by these objects, which we do not, cannot, manage with DTCentral? I installed DTCentral
Importing Device Issue
Hi, We have an issue importing one particular device in OpManager. The Device is discovered correctly and Imported successfully but when I try to add the Device into a Map I cannot find the device at all. If I go back and try to Discover the Device it will be still Discovered but again it's not in the List when I want to add it to a map. Can anyone help please? Thanks a lot!
Creating a CSV to bulk move PCs
Hi can you tell me whats required to bulk move selected PCs from 1 OU to another. I have the names of the PCs to move i have tried using samaccountname but get access denied. regards Andrew
Default Task List
On the Home Page, is there a way to change the default list for Tasks from 'My Open Tasks' to 'Open Tasks' When managing multiple technicians, it would be quicker to click on the Task list and show 'Open Tasks' for all Technicians that are being managed. I know this was customizable in the On-Premise version of SDP. Right now if I click on the list, it shows 'My Open Tasks'. When I change to 'Open Tasks' and then click on a task to review status, etc., when I return to the Home Page, the default
Unable to add MIBs for F5 Big IP 3600
Hello, I've extracted the appropriate MIB text files to the C:\ManageEngine\OpManager\mibs directory but I get the following error while trying to use the MIBs: Error parsing MIB:F5-BIGIP-GLOBAL-MIB.txt Exception while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~1/OPMANA~1/./mibs/INET-ADDRESS-MIB I attached the MIBs to this post. Please help me with this issue. Thanks, Sam Fox
What type of query does the DNS service monitor issue?
Hello, I'm trying to monitor our DNS servers. They only allow DNS queries and they do not respond to ping. They also do not allow recursive queries. As such, we need to issue queries from OpManager only for domains which our servers are authoritative for. How can I customize the DNS service monitor so that it queries for our specific domains? Currently, the DNS services show as down even though BIND is running and operational. Also, is there a log I can view to see why OpManager thinks the DNS
Updating a drop down field from an OutLook Macro
I am using a macro in outlook to scrape information from emails, and then post this data in a service ticket on Support Center. I have been able to transfer all data successfully so far except for the support rep. On Support Center the Support Rep field is selected from a drop down menu with particular options, I'm wondering if there is a particular way that drop down field entries need to be made using the macro.
Configurable Request ID
Is it possible to configure the request id in SupportCenter Plus. We have a requirement to identify issues by account based on request id for example to have the request id <ACCOUNT>-1 etc.
How do i confirm that a Win Service Pack is downloaded?
Sorry for the beginner question but I am just getting into this software. I have a job scheduled to install a Service Pack at a scheduled time in the future. When setting up my configuration I selected the flag to download the SP prior to the deployment time. However all the information on the deployment task shows pending until deployment time. How can I verify that the pre deployment task of downloading the SP by the host has been completed? Under download details under details of my deployment
Restrict users from stopping Desktop Central agent service
Hi In the latest release a new feature was release Ability to restrict users from stopping Desktop Central agent service has been introduced. How can i enforce this as we recently had a user stop the service to get around IT monitoring systems Thanks Adam
Adding Technician to Support Group for Default Settings
I'm having an issue trying to add a tech to a Support Group for Default Settings. This has happen a few times recently. I am using version 8213, but also testing on version 9033. I've created a new Support Group for Default Settings i.e. available for all sites. I then edit the support group and can add a number of techs. Occasionally there will be one tech that will not be listed in available techs. I check the tech, and they will be associated to all sites. On the Support Group for Default Settings,
Change Search Order
When adding the requester to a new incident my tech's usually click on the icon to bring up the "Search Requester List" screen. If you enter a requesters last name in the input field and click "Go" the search function quickly finds the requesters. However if they click on any of the alphabet/letter icons it searches the requesters by first name. Is there a way to change the function of the alphabet/letter icons to use the "last name" field. First names are more common than last names and returns
Feature Request: Desktop Notification
I suggest that we have some kind of desktop notification for machines that have an SDP agent installed. This should be triggered when an announcement is made on the ServiceDesk for urgent issues, like emails being down and therefore an email notification of the issue wouldn't be received. I know there is other software out there that can do this but it would be good to integrate it with the Announcements in SDP. For example:
Unable to delete resource from service request
I'm using SDP 9036. I'm trying to delete a resource from a service request template. But when I do, I get a message saying "Cannot delete. Assets in use." What does this mean and why am I not allowed to delete this section? Thanks.
just a few VMs are being monitored
I'm testing VM Manager Plus, and my Hyper-V host has 50 Vms, but just 20 are being monitored. I thought this tool was free and unlimited?
Technician Scheduling
Hi, we have teams of 1st 2nd and 3rd level technicians and use the 'Round Robin' system to allocate requests. These requests go to 1st level techs only and we have added all other techs to the exclusion list for tech auto assignment. I was then hoping to use the Tech availability scheduler to stop requests going to 1st level techs when they are on leave by using the Back Up Technician assignment rules but this only seems to work for requests that fall due within the leave time-frame and don't work
Install help for free version
I keep running into this issue, while installing I select ms SQL, I then have the fields server, port, user name and password. I enter the name of our SQL server in the server field as \\server\sql instance, I then enter port 1433 in port and the username and password for the sql admin. The installation seems to go through fine, then I try and start the application and it gets hung on application running or starting or something like that . When I check the SQL databases I do not see the database
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