When will the patches for March's Patch Tuesday be available?
It is now the 2nd Tuesday of the month of March. When will the Microsoft Patches for this month be available in Desktop Central's Patch Database? Anthony
Deploy configuration pop up from DCME "Security Confirmation! Confirm Password to perform the operation"
Hi, when i try deploy printer Configuraitons i got this message: "Security Confirmation! Confirm Password to perform the operation" This is first time that i have this problem. DCME offer my username, when i type my pass nothing happend. Kind regards.
Feature sdf-38235 - Changing request status on response
This feature would be incredibly helpful. It would be cool to get an update.
requester details
Hi, is it possible to add a field in the "default Request" model, when you creat a request? Thank you.
why? not seen sFlow
How do I enable "sFlow"? sniffer seen that the data sFlow sent to the server NetFlow Analyze side, but not visible in the program.
Account details: how to view them ?
Hi, I noticed that when I logon as technician, role "SDCo-ordinator", I cannot see the Account details tab inside a request. Instead if I logon as administrator, I see it. What I need to show it to all techs ? Best regards, Simone
error in restore data base
hi i have problem with my data base for my opmnager the id build is 11300 and my data base is posgress the size of my backup is 2.50 gb aprox i have a 512 devices with around 5600 interfaces when I try to restore my database the application sends me an error C:\ManageEngine\OpManager\bin\backup>RestoreDB.bat Backup_Pgsql_mar4_165220_1130 0.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!!
Drop down menu in incident forms
In IE11, we have an issue where the drop down menus for selecting various things (such as the technician) requires that it be clicked twice. The first time it is clicked, it will appear very briefly and then close again and our technician has to click again. While very minor, it is still an annoyance. This does not happen in Firefox or Chrome. Only in IE. Thank you.
Auto refresh dashboard
May i know how can i configure to auto refresh the dashboard?
Add verification prompt before deleting all the text in a field
I've just found out the hard way that accidentally moving between change management fields without clicking the save button results in anything entered in the current field being blown away. While this sounds relatively straight forward the issue is that there is no prompt that this is going to happen. Generally, in software, when you've entered data into a field and navigating away from it will blow away the changes you've made, you get a prompt confirming that you want to do that. This is definitely
Project Managent Additions
1. Enable "Add New" "Task Templates" "Dependencies" "Organize" "Close" "Delete" Controls on Milestones with no Tasks added to it Currently you have to add one task manually, then you can bulk load templates 2. Enable Bulk Priority, Owner, Start, End Time, and % completion on Tasks in Milestones 3. Enable Milestone Templates, Many projects for large enterprises entail performing the same set of tasks across numerous Locations 4. Require Worklog option for Tasks in Projects 5. Allow Change to
Can't login using local administrator account
Hi, It seems I am affected by the inability to use local administrator account to log in to SD+. Since this account is the only one with appropriate priviledges I would like to ask for help. AD integration is working fine and the AD accounts can successfully log in. SW is Windows Server 2003, SQL 2005 I am 100% sure approx 3 weeks back, the login was working as I was changing some notification settings. No SD+ updates since then (and not even moths before). Security updates most probably did happen
SDP REST api set E-mail id(s) to notify - which field name?
Hello, I'm creating a ticket using REST api of SDP. Which field should I pass to set E-mail id(s) To Notify? Also when I set field <group> it doesn't change in SDP, why? All other fields necessary for me I can set and all is ok with them. Thanks
More customizations for the request view
1) NEED to have an option to assign tickets to GROUPS not technicians using that dropdown. Right now only technicians show up which is rather useless when you want to quickly assign a ticket to a group/queue. 2) NEED to either merge the tasks with the request lists or have the ability to have another window below the request list to show tasks. Clicking on that tiny task button to check if there are unassigned tasks is time consuming. I want 1 view to do everything.
Default Request Template - Web portal
Seen a few related threads to this query going back many years.... but I'll ask it again in hope! I would like to hide (or at least rename) the default request template for requesters. The option in the Web portal Admin Settings ("Disable default request template for requesters") appears to have zero affect. As a minimum it would be nice to be able to rename the template to something more user friendly and edit the associated comment text. In it's current form, the Default Request template looks
Old Java version
Any plans to upgrade java version? Current (6.0.450.6) has memory leaks bug with some other security bugs We think it could be reason why we have SD+ performance downgrade and need to restart SD in a 1-2 months. Dmitry
MSSQL Offline Database Alarm
It would be nice if there was a way to suppress alarms or unmanage a particular database that is OFFLINE within a MSSQL monitor so that it does not show as critical. We have a database on a MSSQL server that we have make OFFLINE before completely deleting it. Now the MSSQL monitor properly shows the database as OFFLINE, but also shows it in a critical alarm state... I agree that it should initially be shown as a critical alarm due to the monitor not knowing what reason the database has gone OFFLINE
adding an account to tasks or task worklogs
The question pretty much says it all. Is there any way to add an account field to tasks? If not, how do you use Servicedesk MSP to track time for an account outside of doing something for a user? For instance, let's say you create a task for someone to fix a server side issue or error you're having for an account. How do you track that and report on it? Thanks.
Error When setting mail server
We are testing OpManager v.11500,we try to set up mail server,but we get notification error " javax.net.ssl.SSLException cannot be cast to javax.mail.MessagingException",can you help us to solve the error problem,thanks before
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Parent/Child tickets available?
I need to be able to have a ticket (Parent) - called ex: " Lotus Notes not responding". Everyone that sends in a helpdesk ticket about this same issue, I'd like to link it to this main ticket. Not only to find out how many people are having the same problem but also where I put the Resolution in the main ticket and not the Child tickets. I thought Linking a ticket would do this - but it only hold 1 link. It doesn't show the other links! Is there a way around this?
OPManager and VMs
After adding in our Hyper-V Hosts, it is not detecting the VM clients on the host. It detects some of them (i.e 3 out of 9) but not all of them. Am I missing something that needs to be set up for the discovery? Thanks in advance!
Ticket Viewing
Hello, We have an internal school website and we would like to put a link to a webpage that displays all open tickets, but without the need to login & password. We would only display the tickets, but no changes could be done. Is this possible? Kind regards, Paul
OpManager on Windows 8.1?
Hi guys, I am wondering if OpManager can be installed on Win 8.1 x64 desktop? If yes, are there any limitations compared to Windows server installation?
What should i have to use in Huawei OSN 3500 configuration?
When i get a Huawei OSN 3500 equipment, configuration is the first thing i must do, but what should i use when configure it?
fail in my opmanager
1. i have my opmanager in a virtual machine when i try to start the opmanager the aplication send me the follow menssage Process : MapFE [ Started ] Process : NmsMainFE [ Started ] Process : TopoFE [ Started ] Process : EventFE [ Started ] Verifying connection with web server ... verified OpManager modules started successfully Please connect your client to the web server on port: 80 as http://localhost:80
Admin server not synchronized
Hi, i have an admin server and ten managed server all version 11 build 11900. I noted that the admin server don't represent the real situation of managed. In some cases i have created new groups or sub groups in managed server an the admin don't show them. In the managed i have alert retourned green an in admin they are still red. Could you help me to resolve ? Many thanks.
Device mapping does not exist for this map?
Enterprise version of OpManager 11500, when attempting to run a layer 2 discovery using a layer 3 Cisco switch as the seed device, we are receiving this error. All help greatly appreciated.
V§ Trap not being received
HI, I am having problems with SNMP V3 Traps.Although I can see that the V3 authentication is correct by testing with GET commands (user, Auth, Priv passwords, I do not receive a trap entry in the SNMP Browser window. Using a sniffer, I can see that the trap is being correctly sent, and I can also receive V2C Traps so the Firewall is not an issue. I am currently using V5.0 of the SNMP MIB Browser. Perhaps this is just a setup problem. Thanks for providing this great tool, and please help with this.
Self-service portal
WE'd like to modify selft-service portal. Add some stuff like self-service survey for user that ready to make a service request. With self-service survey we can: 1. Give user an abilyty to resolve his\her request (like, did you try this, or those...is electric plug is in, etc..) 2. Know, that users made all variants that we tell him\her 3. Create service request with fullfilled categories and SLA.. We're ready to programm this feature on PHP, but we need an access to index page on SDP+ or integrate
Business rules not working
Hello, I am unable to get business rules to notify via SMS or email. Earlier this week, I had 1 main rule that triggered notifications.This rule has been working for months without issues. I recently added another rule that would trigger a notification based on different criteria and since then none of the alerts will trigger. I have since removed all notifications from all rules and added new rules with very basic constraints and I am still not getting notifications. I have verified that mail functionality
why? start PostgresSQL server failed
I installed the program on ubuntu 14.04 in the performance of sh run.sh message Check webServerPort http value: 8080 https Port: null PortCheckerUtil.getPort: serviceName: NETFLOW_LISTENER_PORT Flag: true NFAPropFile: / opt / ManageEngine / NetFlow / bin /../ conf / netflow / nfa.properties PortValue is: 9999 Check for NetFlow Port with value: 9999 PortCheckerUtil.checkPorts: 9999 Starting Server from location: / opt / ManageEngine / NetFlow This evaluation copy is valid for 29 days Trying to start
Status closed
Hi, I would like that support reps can only use status : open, resolved and on hold. I would like that support reps can't change status on closed. A request can't be changed from status open or on hold to status closed. Is it possible ? Regards
Add ticket (request) to ServiceDesk Plus using REST API service (ASP.NET MVC4 C#)
Hi, I'm tring to use the REST API service to add tickets (requests) into the ServiceDesk Plus system. I'm using ASP.NET MVC4 (C#). I tried to follow some of the articles on your site, but I think the version is different, hence I couldn't find some of the steps described. My version is 9.0 Build 9029 My first question is how to generate the API key? I went into admin, then I can only find the "API" icon, then I click on the RestAPI tab. after that I couldn't find any place to generate API Key. Second
Ability to pull request information from API using another metric besides workorderid
WorkOrderID is impossible to guess in an automated fashion. I'm trying to integrate 3rd party solutions into SDP to automatically create tickets but I dont want to duplicate a ticket if it exists already. Since I'm crafting ticket subjects with unique values I would like the ability to ask the API if a ticket exists with xyz tect in subject then dont create another ticket, else create the ticket.
Autologon non working
Hi, we need to integrate the SDPlus site on an existing portal for a customer, that wants autologon. I tried starting using the code at https://www.manageengine.com/products/service-desk-msp/faq-general-modules.html#customization2, but it doesn't work. I think it's because the HTML page doesn't offer the domain field. Am I wrong ? If so any idea how to fix it ? Simone
Backup schedule
Hi I was wondering if there is anyway to change the backup schedule to back up the helpdesk every 3 hours? Currently I can only see an option for changing this to x amount of days and not hours. Thanks in advance Shahid
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