I am a customer of Manageengine that uses ADmanager and other products We are thinking of installing Service Desk Plus Free edition to handle a small amount of tickets that will be handled by less than 25 technicians. I saw that the limitations were lifted on the web site on the amount of technicians that can use the system. However I found documentation that says five users. Which one is it? 

Also I want to try the change management feature and it says add on. How do I add on? 

Thanks in advance,

Jim Adams

Avaya