I was then hoping to use the Tech availability scheduler to stop requests going to 1st level techs when they are on leave by using the Back Up Technician assignment rules but this only seems to work for requests that fall due within the leave time-frame and don't work for Auto Assignment. So I am left manually adding and subtracting techs from the exclusion list (and this is not good when you forget!!)

Am I doing anything wrong or is this the way it is designed?

Can anyone suggest a work around or should I put in a feature request?

Thanks for listening,

Paul B.