Receiving Duplicate emails from a scheduled task
I have ADSSP set to automatically restrict users when they are either inactive for 30 days, their account is disabled, or deleted. I also have the results of this emailed to me. It occurs every Sunday at Midnight. The task is working well, but I get 2 emails from ADSSP every week when it happens. They are identical, and I'm wondering if the task is running twice, even though it only shows up once on the console. Is there a way to check the database for a duplicate schedule?
Sysprep Windows 7 with DC Agent installed
Hi Support, Is it still possible to install the DC agent and then sysprep a Windows 7 image for deployment. I found two documents on your website but they conflict with each other. Please see the links below. http://www.manageengine.com/products/desktop-central/agent-installation-knowledge-base.html http://www.manageengine.com/desktop-management-msp/imaging-computer-with-desktop-central-agent-how-to.html Regards, Billy.
Custom Reports
I've seen some older threads from about two years ago requesting the option to create custom reports. Has any progress been made to create custom reports? I have a requirement to create custom scheduled reports as part of our workflows. It's somewhat cumbersome to have a report emailed and then opened in Excel to filter out results, save, and again forward to distribution lists. I'd like to filter in ADM+ by creating custom reports. Is this possible? What is the development timeframe to expect
Please, the IP Address Manager don't show nothing after scan, What could be the problem?. Thanks
Please, the IP Address Manager don't show nothing after scan, What could be the problem?. Thanks
Desktop Central encountered a problem while performing Restore.
I am trying to move my desktop central DB using the instructions in the following article: http://www.manageengine.com/products/desktop-central/moving-mssql-database-to-different-location-how-to.html When I get to step 2 of the restore, I keep getting the error 'Internal Application Error. Desktop Central encountered a problem while performing Restore'. I contacted support on March 3rd and still have not received any assistance. ManageEngine support is very poor. Does anyone have any ideas?
Hide Group from Exchange Address Lists
Is there a way to perform bulk modication task on email enabled groups to hide them from address list in AD Manager? I'm not seeing that option. I can only perform that in modify single group option.
bulk user remove from a single group
What are the steps to remove a list of users (in a CSV file) in bulk? I can't see, to find this in ADMP?
Attributes In OU
Hi everyone, I was wondering how i could go about removing the Manager attribute for users that are no longer with the organization. I have all of my terminated users in one single OU, I am finding that when we term people, we are not removing the manager field. Could someone point me in the right direction for removing this filed for these users. thanks much
Delete records older than n years old
How can I delete all records that are older than n years old? I would like to delete all Changes, Requests, Projects, etc.. that are older than 3 years. Our corporate policy states we only need to keep 1 years worth of data, but I want to at least keep 3 for reporting reasons. How can I do this?
Config settings file?
Is there a file, or folder that contains all the settings/templates for admanager/adaudit? As a proof of concept i setup admanager/adaudit for the management team to use to justify buying it. Since they've signed off on it and we've purchased it, i now have it setup on a production server versus a test server. To save time and not have to duplicate work, is there a file/folder i can just copy over to the new server that has all the settings/templates in it? Thank you,
API Query - Custom SLA Settings in Site
Hello! As per the API documentation: SLASettings Related Settings for Service Level Agreements setting of the site. Allowed values: copy (Copy Default Settings ), refer(Refer Default Settings ), custom(Custom Settings) What is the appropriate usage of this as it is not clear. How do I actually set custom settings, an example would help! If I have two SLAs in the default settings called "Premium SLA" and "Standard SLA" how would I set that using the API for the site?
AD User reports
In User reports last name option is available while generating reports. Please add First name option too.Please do the needful.Its very urgent.I am waiting for your reply. Or is there any custom query is available.
import freeware, managed software list
Hi, I have a list of managed software of my company. Can I import this list? Is it possible have a precompiled list of freeware software and import it? In this moment i have a 5000 scanned software and it is very hard classify all these software! Thanks. Vincenzo
Database type for OpManager 11400
What is the best database type to have for opmanager? We are currently running PostgreSQL and it runs sluggish at times but ultimately I want it to load faster. Below are my specs from support: OS Name & Version : Microsoft Windows Server 2012 R2 Standard OpManager version : 11400 (32 Bit) Working Directory : E:\ManageEngine\OpManager Database Type : POSTGRESQL Hard Disk Size : 249.48 GB RAM Size : 30.00 GB Processor Details : Intel(R) Xeon(R) CPU E5-4617 0 @ 2.90GHz Windows Kernel : 64 Bit Total
How the work Flow - Reporting to in Service Catalog works
Hi to all I have a question in select Approve ( Service Catalog- Work Flow) , once we enable the check box at right size and click the icon beside the Stage one Text Box. It will list Department, Head Reporting to and all other name of Technicians. The Department Head information is gathered form the Departments under Help Desk. Where the data for the Reporting to will be take? Please explain this internal process for understanding .
Unable to Connect
I just updated my AD Manager to 6280. I'm experiencing problems accessing the Lincense link as well as other links under the Admin Tab. I keep getting the following message. I only receive it when accessing the console remotely. Is anybody else having this problem after the update?
how Work flow - Reporting to works
Hi to all I have a question in select Approver, once we enable the check box at right size and click the icon beside the Stage one Text Box. Send Approval notification automatically when a Service Request is raised. All the configured approvers have to approve the Service Request. Do not assign technician before Service Request is approved. It will list Department, Head Reporting to and all other name of Technicians. The Department Head information is gathered form the Departments under Help
Remote Command Prompt
Recently I stumbled on this page referring to free Remote Command Prompt tool by ManageEngine. Is this tool available in DesktopCentral? I can seem to find it and it would be very helpful to have it around.
Email command for OnBehalfOf
Good afternoon, Could someone confirm me which is the email command for the field On Behalf Of User name ? To change the request subject is @@TITLE=@@ I need the command for " OnBehalfOf user " Regards, Arantza
Making reports sensitive to the rep running it
Is there any way to "parameterise" a report so that when support rep A runs it, it filters only on his requests, and when support rep B runs it, it filters only on her data? The query editor has some date templates such as "<from_thisweek>", and it would be good to have a "logged in rep" or similar token so that I could personalise the report to the rep who is running it. I've put in place a report that shows reps the requests of a particular priority that haven't been updated for X days, but it
Data migration
Hi there, I am planning to migrate existing data from MS SQL 2008 to MS SQL 2012. Both are running version 9.0, but with different built number. What are the steps involved? Thanks
Deployment message
When I push a Windows package I can set my deployment policy to Notify users about deployment or not and I can customize the message if I choose to notify. When I create a configuration and set the Package settings / install options to Run as a user, the package is deployed with the deployment policy along with or without Notifying the users about deployment, but then a second notification window is displayed with generic message about New Software is Available, "Desktop Central has been configured
One email address, Multiple Accounts
We have a monitoring software that watches multiple clients. It generates email alerts from one email address for all the different clients. I was wondering if it was possible to have the ticket be generated for an account based on the destination email address. For example: Alert 1 Sender = Monitoring@Monitorservice.com Recipient = Client1Tickets@ServiceDesk.com Subject = Client 1 is down. Alert 2 Original Sender = Monitoring@Monitorservice.com Recipient = Client2Tickets@ServiceDesk.com Subject
Configurations
Do configurations have a time out period? After so long do they stop working? I don't think this should be the case but I had some machines that were in a configuration for about a month and didn't update. When I setup a configuration and pushed the software to the machine again it worked within minutes.
Possible to stop approval action notifications
Is it possible to disable e-mails being sent to requesters upon approval action?
error conllecting netapp event File : error code 8 insuficent space
Hi, From AD AUDIT, not possible to collecting audit event file I have an error code 8. Thanks Nicolas
Set Default Technician As the One Who is Logged In?
I was wondering if there is anyway to set the default template for creating a new incident so that the default technician drop down is set to the person who is logged in? Most of the incidents we create get assigned to the person who opened it.
MySQL database migration to MSSQL error
Hello, We have a version of ServiceDesk Plus 9.0.34 32bit with 32bit MySQL database . We installed since version 8.1 and we have always done the updates one by one. Maintenance , we encounter performance problems. We conducted archiving tickets , optimization of database and Java from this site: http://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html My first question : Do you think that reinstalling ServiceDesk in 64bits with MSSQL database 2012
Issues with SP 9036
I just installed 9036 and noticed two issues right off. 1. When I click on the "Requests" tab on the main menu, I always get a message box popup at the bottom of the screen that says: "We are happy that you've found the right solution!". 2. When I click on the "Admin" tab on the main menu, I receive an unformatted page with all available items as an Ordered text List. Has anyone else had these or similar issues? Thanks!
Device mapping does not exist for this map
I must create a network map, automatic discover devices on network in my college. The aim of this work is to describe methods of discovering devices on the local network and then create a map of computer network. Map network must be designed so that it can be continuously updated and edited. I must added switches, routers, computers, printers... to layer2 topology in my college. IP range is: 10.160.0.1 - 10.160.3.254. When I run layer2 discovery I get this answer: Device mapping does not exist for
Query to adress all managers
Hi, can somebody help me please with a query which list only the manager in the "manger" field on the self service page? I want to get a list of the names only. Thanks in advance. T.
After Migration from old to new server login issue.
Hi there, Actually I got the step by step migration Process of ExchangeReporter Plus from old server (windows 2008 R2) to new server (windows 2012 R2). And after migration cannot able to login on new server console. Need your help
Worklog
how to generate report in MSSQL of Task Description or Worklog??
TLS 1.2
When will ADManager SelfService Plus support TLS 1.2 ?
30,000 Requests Query? Can we do it?
Heya Guys, I'm a support tech for a university. At the moment we are wanting to upload all of the students into servicedesk so we can use one system for all jobs lodged etc. Would this break servicedesk? There are about 35,000 students a year. If this can be done, what problems would i expect is any? are their any tweeks i should do to keep things running smoothly? How big will the database get? Thanks
Requests to Projects? How do you handle development/feature requests for your team in SD+
The is not a sub-Forum specific to the project module so I'll post here. You can see a somewhat related discussion here: https://forums.manageengine.com/topic/migrate-tasks In working with our establishment of a Service Desk for all requests and leveraging SD+ as the tool for management of the Service Desk and our technology team we have hit a conundrum. We really like the project module. However it seems that parts of our team get requests that require development within a product or a new business
xls report link doesn't open corectly in IE
HI, When creating a report, the links that’s send by mail that refers to a XLS doc doesn't open up correctly in IE (any version). The Link opens up fine in FF and Chrome. I don’t want to send the file as an attachment. What I have researched until now is that it may have to do with the definitions on the server regarding the MIME file type. But I can't find anywhere on the server where I define the MIME file type. Please advise how to fix this problem. Server specs: Server 2003 SP2 4GB ManageEngine
Exchange Reporter Plus - HTML scheduled reports?
I already submitted a feature request for this, but was wondering if it would ever be possible in the future to enable HTML as a supported format for scheduled reports? We have IT staff who read IT related alerts and notifications on their mobile phones and tablets, and it slows them down if they have to download and open attachments in order to view report data. We'd like to schedule reports to be delivered in HTML format as part of the message body. This way, all our IT staff has to do is open
Which Competitor Has The Best Customer Support?
So I've been on hold for 15 minutes now today, trying to get service on a case that's been open for a week. that I've been promised an immediate call back on at least 4 times... Thinking at this point they have too much to do and don't need my business so wondering who else is out there that has responsive support? Thanks
Database Query Monitor
HI i want to monitor a query in a sql server 2012 sp1 r2 but i face this error : Unable to connect to Database. Error Message : The USE database statement failed because the database collation Persian_100_CI_AI is not recognized by older client drivers. Try upgrading the client operating system or applying a service update to the database client software, or use a different collation. See SQL Server Books Online for more information on changing collations. i can not change the collation o sql ,what
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