Change WebServer port
In installation SCP, I set Server port is 443 but I still login SCP with the link http://10.0.0.1:443. I want to change protocol to https and run changeWebServerPort.bat but error appear below. How can I login SCP with link https://10.0.0.1
Error Statrting Client
Trying the free edition for the first time, I'm getting the following error when starting the client: Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/nms/uti l/XMLDataReader at com.adventnet.servicedesk.server.utils.CommonUtil.getNode(CommonUtil. java:24) at com.adventnet.servicedesk.server.utils.SDDataManager.readBuildData(SD DataManager.java:96) at com.adventnet.servicedesk.server.utils.SDDataManager.<init>(SDDataMan ager.java:66) at com.adventnet.servicedesk.server.utils.SDDataManager.getInstance(SDDa
Desktop Central agents are missing in Most of the client systems after updating the Server.
After updating to Build No:90135. Clients are always shows down and also in most of the client systems agents are missing,don't even seen the service also. Please help me .Its very very urgent. I have around 500 systems in 6 locations.So its not possible to re install the clients in all systems. Pls pls help me.....
CentOS Server - No Interface Data
I am monitoring a CentOS 6 server which responds fine to SNMP requests for CPU Memory and also detects the Interfaces OK. The problem is that I'm getting no bandwidth data back from it and the graphs are showing 'No Data Available' would anyone know why this would be? My OpManager is on Ubuntu 14.04 and is build 11500
Cannot upgrade to 11.500
When I download the new PPM for 11.5 and try to update I get the following error: "The file may be corrupted or check for available disk space" Anyone else expirienced this? I tried to download it several times. /Rasmus
Reporting Availability
I currently have a set of servers reporting the availability for the period "Last Month" during a time window "7:00 AM - 6:00 PM" My question is there a way to have it set to report only from 7am-6pm Monday-Saturday. I know there is a downtime scheduler I could set for Sunday, even though I dont want the availability report for that day I still want to know if an alarm goes off. Mon-Sat 7am-6pm while still receiving alerts for hours that availability is not crucial. What would be the best way to
Can Teamviewer be listed under the Applications tab?
Hello, Under Software Deployment -> Patch Scan, clicking on each machine provides three tabs: Applications, Missing Patches, and Installed Patches. For some reason, the TeamViewer application is not listed under the Applications tab. Is it possible to have the TeamViewer application listed under the Applications tab along with any patches applied? Thanks Anthony
Issue in Active Directory Import. Please help
Hi, My customer domain name is "kaartech.com" But in Import from active directory option "kaartech.com" is not listed. Instead of this "kaartech" listed. By using "kaartech" & domain controller all users successfully imported. In requester view the domain is listed as "kaartech.com". While editing the requester domain name is selected as "None". In domain option there is no "Kaartech.com" only "kaartech" visible. My query is where it is taking "kaartech.com" for requester import. Thanks. Regards,
Unknown Error. Code : -2145124329
Hello, Why is Desktop Central detecting the PatchID 100682 (Bulletin MSWU-1154) as needed on my systems? Running Windows Update on these systems does not detect this patch as needed - neither as "Critical" nor as "Recommended" Attempting to deploy the patch to systems results in the status "Unknown Error. Code : -2145124329" What is going on??? Anthony
How to move back in the Change process
I've been trying to implement the change management process and I have to say that it is VERY clunky and not intuitive. This is a huge surprise given how friendly some of the other modules of the SDP product are. With that said, i have a change that has gotten all the way to the implementation stage and needed to be backed out. because of what we found, we want to re-work the plan and re-submit. There doesn't appear to be an easy way to do this. Do I need to just close this change and start
Lost remote control function after update
Hi, I updated to the latest build last night and have lost a bit of functionality. If you are looking at a list of computers or searching for one by name you normally can click the little icon with the computer on where you get your list of actions like "patch scan, "inventory scan" "chat" etc.. Well now when you click on the remote control button this does nothing. It just does nothing! If you click tools, remote control and then press connect this works as expected and launches the remote connect.
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Recent 10 Alarms not showing any alarms
Hello, I am not sure if this due to a misconfiguration or if it's just my understanding for how the widget works, but my "Recent 10 Alarms" widget doesn't show any anything. It's just an empty box with "No Alarms Generated". We've been receiving alerts so there should be alerts to show. Any ideas? Thanks! Craig
Resolution Email
As a technician (software developer), when I finish a ticket, it is our policy to set it to "Resolved" after deploying to our QA environment. I do this via sending a resolution email to the requestor. This email contains a link to close the ticket. We need for this link to be configurable such that we can have it set the status of the ticket to something besides "closed". I'm hoping to be able to use a custom status of "Testing Success" and "Testing Failure". It would be great to have control
What to do when my admin (technician) account dissappears but I can still log in?
Team, I tried to submit this earlier and I think that I did not complete the post. I apologize if this is a re-post. I have been setting up SDP for my company and everything has seemed to work exceptionally well. The only issue that I have ran in to is after importing active directory requesters and changing my AD account to a technician with admin access, my account has disappeared. I set up my IT Directors account exactly the same and his has not dissappeared. My whole IT department has accounts
Your Roadmap / Feature requests list
In many of my previous post, I have been critical of Manage Engine support / response to customer requests. I'd like to start this post by offering congratulations. With the release of the last several hotfixes, I have noticed that Manage Engine seems to be making a sincere effort to reduce the time it takes to stabilize the application by rolling out fixes in a shorter time frame. A number of issues that we had with SD Pus have been resolved by the last few hotfixes. As a way to keep on improving,
Mail Delivery Status Invalid Email-ID
Hi, Mail Settings in Admin->Product Settings->Server Settings->Mail Settings are configured correctly. When using the Send Test Mail I can receive the test message. As an admin I can also receive "Delivery Report for Email Notifications". The problem is that once I open the attached file "Soon-To-Expire Password Users Report.html" there is Mail Delivery Status: Invalid Email-ID for all entries. Users do not receive any password notices. Mail Delivery Status Invalid Email-ID
Can't access the web portal
Hello, I've an issue with accessing the web portal from a PC in the same domain which keeps giving that the page can't displayed. while the admin login form the same server that installed on is working. Thank you.
Understand which user approved a patch
Hi, the customer configured DC to apply only manually approved patch. The problem is that two Java patch became approved and caused some issue. The customer would like to know which user approved those two patches. Is it possible? Regards
Running a report that displays time spent on Problems and Requests
I need to create reports that can show a technicians time spent on both the Problem Module and the Requests modules. Is there a guide or something that I can use to figure this out? I can only seem to create reports that show me one or the other. Thanks.
Supported Database
Is MS SQL 2012 a supported data base for service desk at this time?
ServiceDesk Question
Hi all, I'm just wondering if the following scenario is actually possible with ServerDesk Plus. If so, can someone please shed some lights for me? I am trying to group requests using the "site", "user group" or "Support Groups" within ServiceDesk plus. Say for instance, I created three sites called "HR", "IT" and "Facility" (I know these names doesn't sounded like sites, but as long as it works, I don't mind what they are called in General), then assigned different technician to each site, say technician
Needs the option to notify technicians when a request is merged.
At present, if another call is merged into an existing one, there's no option for an email notification to the technician the call is assigned to. We have a third party support company who sends us emails that get raised as new requests each time, and when someone merges them with the original request, it would be useful to have the option for the assigned technician to be made aware via email.
Problem with getting full description from email conversations
Hello everyone, I need little help with reports. With this select I get descriptiom from email but only first replay, I need to get all conversation between tehnician and requester. SELECT aau.FIRST_NAME "Podnosilac zahtjeva",wo.WORKORDERID "ID zahtjeva",wo.CREATEDTIME "Vrijeme kreiranja",wo.COMPLETEDTIME "Vrijeme završetka",wo.TITLE "Predmet",wotodesc.FULLDESCRIPTION "Opis" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN
Tracking when a request is assigned to a new technician
I am trying to find a way to keep track of requests that are assigned to a particular technician and then he/she re-assigns it to another technician. This will allow me to see 1) if one of my techs is handing off all his calls rather than taking care of them and 2) monitoring times when one tech was forced to handoff tickets because of specific demands. Is there a report or even a field that I can access for this kind of analysis? Thanks, Diana
Best way to Prevent/Report back on Accounts that are inactive?
I'm quite open on the best way to do this. Lets assume we have an Account that cancels their contract with us. We want to keep them in ManageEngine but we don't want engineers to be able to create tickets against the accounts. Is there an option for this somewhere or a way to do this? Thanks!
User Configurations per computer.
Is there any way to configure user settings to be applied by the computer name ? Settings such as user shared printers, shortcuts, drive mappings and etc. Am I missing the obvious or is this feature just not there, other products in the past had the ability to set user configurations only when on specified computers. I ask because we have about 1/3 of our users who move between departments and offices. Each department or office can have wildly different user configurations. WE basically want to configure
Change request status
The ability to change a request status regardless of what the request view listing is instead of having to open the request to change the status. I feel this feature would make changing request statuses more efficiently. Thanks
Feature Request: Add custom "Closed" status options
In the Change Management module of ServiceDesk Plus, I have created a new change status of "Failed". This status is for changes that were attempted but failed or were rolled-back. When I set a change to this status, the change ticket still shows as open, and I want failed tickets to show as closed (similar to completed and rejected change tickets) (e.g. does not show up in the "Open Changes" or "My Open Changes" views).
how can i import remote AE scan data in Service Desk MSP edition ?
Hello, We are using SD PLUS MSP Edition on our central site. We have Asset Explorer remote instances setup at remote locations which are responsible for scanning local assets of that location. I do see an option on my remote AE server to export the scan data in a zip file format. My question is how can i import this data into the SD PLUS Central console ?
licences of evenlog from hostbased to log base what is rthe difference?
Eventlog licence has changed from Host based to log base how will this change the license status?
cc: Email Address
Dear All, I've around 200+ requester, I'm thinking when we want to reply & cc the mail someone. can we perform a search of the receipient email address from requesters that we've created in the system? Warm regards, John
Opmanager ping.properties documentation
We are using Opmanager to monitor some servers in a remote location over a VPN tunnel. This tunnel sometimes drops a couple of seconds which results in these servers getting a warning event 'One Poll Missed' and are being placed inactive for 5 minutes (until the next poll). I want to change the 'ping behaviour' so the servers are marked offline after a couple failed ping retries and not just one. I found the file C:\ManageEngine\OpManager\conf\Ping.properties. The file has the property: count=4 Does
SSL Certificate
Hi everyone, I've been trying to install a digicert wildcard certificate following the instructions here http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html but I'm still not able to get it to work. My web browser still displays certificate error, can someone please help me!!! Thanks, Danny
Agent not reporting to SDP
I have several workstations with the agent installed and I have verified it thru the control panel as well as looking it up in SDP under the workstations and selecting software. However, they are not showing up when I click on the workstations with Agent Installed link. Scans have been successful each day and the latest agent is installed (1.0.18) on a few of the workstations. Lastly, could I do an inventory of all software without the agent?
Mapped drives in ServiceDesk Plus
We are using Desktop Central and ServiceDesk Plus together. We run the Desktop Central agent and its information is being pushed to ServiceDesk. The problem is that we are not seeing where the mapped drive information for a workstation is being shown in ServiceDesk. It appears fine in Desktop Central. Are we just missing it or is it not something that gets pushed?
Migrate from postgreSQL to MSSQL
I have SCP running in a test server and use postgreSQL, now I want to install a new server and use MSSQL. I want to keep configuration and database, how to do that???
OpManager Probe clarification
Hi, I'll take care of a modest deployment of products manageengine for a single customer with a single data center . I will be using Op Enterprise Manager , and I would understand if it is mandatory to install " probe" ? if this is necessary, you can install " probe" on the same server windows of OP managers central? My installation will also include Op Enterprise Manager , with numerous plug -in : -NFA Interface ( Plug - in) -APM Plug -in -Capacity Planning Addon -add On APM Plug -in -IPAM & SPM
Deleting the default STATUS in ServiceDesk Plus
Hi, Use the below link to delete the default status (Open/Onhold/Resolved/Closed). http:// + Your SDP host name or IP + /StatusDef.do?mode=delete&id= + idnumber of status You can find the id number by rollover the mouse in status link. But I don't know, whether It will affect any other workflow of SDP. Thanks. Regards, Ganapathi Ram
Active Directory Requestor Import Filter
Would be nice to have a way to filter with a query string which A/D accounts are imported as requesters. That way I don't get all of the A/D accounts (I.E. system accounts). I use this filter in other applications (&(objectCategory=user)(objectClass=user)(!memberOf=CN=SystemAccounts,OU=Groups,DC=domain,DC=local))
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