Possible bug in Windows domain password
We've been having a lot of issues with our Windows domain scan account being locked. We contacted support and they were able to help, but I think there may be a bug in how the Windows domain account password is saved/stored/retrieved in SDP. We're using SDP 9036. This is how I solved the problem. I went into Admin > Windows Domain Scan, edited our domain, reset the password, then clicked Save. I tried scanning assets and I would also get a generic error message. After a few scans, the account would
Sflow and Dell PowerConnect
I want to get more insight in my network so I would like to enable the NetFlow plug-in in OpManager. I've installed the NetFlow plug-in on the OpManager server and it's listiging to port 9996. If I go to the NetFlow dashboard it says that there is no router configured to sent NetFlow packets to the NetFlow analyzer. SNTP clock synchonisation is enabled: show clock 08:48:52 (UTC+1:00) Mar 24 2015 Time source is SNTP SNMP is enabled as well: show snmp Community-String Community-Access View Name
Release mgmt
I have tried ME SDP and I can say, it’s very easy usable and powerful tool for managing ITSM processes, but I don’t understand some issues. What I really miss is Release mgmt. I understand RM as a last step in deployment of the planned changes. Never mind. I’ve tried to use Project instead of RM. But I really don’t understand, why I can assign more requests to one project, but it isn’t possible to do it with changes. It is a little bit illogical (for me). Each project can have more than one change.
Firewall Reporting
Hi. I am logging information from my Sonicwall Firewall NSA2400 (FW 5.9.0.7-17o) but the reports do not recognise the devices as a firewall and I am unable to produce any Firewall reports. Is there a step I am missing or configuration change I need to make to allow this? Thanks, Andrew.
Huge Log File
Hi, I was evaluating ELA for a week and found a problem of collecting syslog. I have a generic UTM firewall appliance named "NetworkBox" which is able to provide syslog to ELA. With a few clicks, ELA is able to display all the syslog information from my firewall. But I found that the log size is huge, within 2 hours, the log file occupied more than 30GB of my hdd space. While I was also evaluating another log consolidation product a few week ago, the daily log size of my firewall is less than
500 error after closing and reopening browser
Whenever I close my browser (Chrome), bring my work laptop home, then come back to work, then reopen my browser, I usually get this error message: java.lang.NullPointerException org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:2193) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
Closure procedure
I'd like, on one hand, to simplify closure procedure from requester point of view and, on the other hand, to get feedback about how the request was done. 1. Is it possible to grant requester right to close resolved issue throught web interface? 2. If yes, how to ask requester to give measurable feedback about each issue which he closes? in other words, I want to see following scenario - IT staff resolve an issue - Requester gets notification via mail and can goes to web form for details. - There
Connection can not be established
I have AD360 with ADAudit and ADManager. The two components cannot be viewed from the dashboard view in AS360. From within AD360 I have to log into each component in order to use it.
AD360 Installation with existing services
If I install AD360, but already have SelfService, ADManager, and ADAudit in place, does it pull in all my settings? Also, does everything end up under one URL/Port? What if in the future, we decided to drop a product? Just wanted to understand the process before proceeding.
Hotfix 7943 released
Dear Customers, Today we have released our service pack 7943. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Here is the list of features and issue fixes available in this hotfix Features/Enhancements : Sl.No Feature ID Description 1 12523 Dashboards - Widgets "View All" data is maintained per session, even when the widget got refreshed 2 12621 Option to exclude specific email addresses from sending any System Notifications
RecoveryManager Plus Build 4120 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 4120 ! Check out new feature included in 4120 Build. New Features: DNS object backup and recovery: RecoveryManager Plus now allows you to backup DNS zones and DNS nodes in addition to Users, Computers, Contacts and Groups. Using this feature, you can easily track your domain's DNS configuration changes and back it up for easy restoration in case of any disaster. Exchange attributes backup and recovery: We
Problems with build 9039
Hello, after installing Build 9039 some functions stop working that is critical for our workflow. This is what we have notice so far, Issues regarding entering a resolution the tech can not enter a text. issues regarding sending replies to review, stop working when using templates, The content the thec have filled in don't show in the draft. Issue with updating request, the update button don't work as before, some times a tech needs to click on it 5 times before it works, and sometimes it don't work
Error restoring database
I'm migrating the server but I can't restore the backup. It says: "Unable to restore database". The database is in MSSQL. In the old server SupportCenter Plus is still working. Thanks.
Opmanager 11500 build general release yet?
Today I had my "about" opmanager window open, and saw the latest build information was filled in as 11500 with the link to download the new, which I did. I'm just back from lunch and notice it no longer says 11500, but says n/a, so I've looked at the announcements in the forum and don't see an announcement for 11500 build. Are you on the verge of a release announcement?
Customize Home Page
Dear All, I want to make following changes in the requester home page. How can I do this?. I am using SQL server as database. Remove right side section completely (Watch this Videos and Portal Usage section). Remove the star image and solution details in the home page. Insert some custome images in the home page Please refer attachment. I am using service desk plus version 8.2.0 Build 8206
Email notification workflow
Recently been going through the email notifications and I believe I am missing something in the notifications and want to see if someone can help me set my software up right. Here is what I want: (assume ticket is both a request and incident) - Email to requester when the ticket is submitted - Email to tech when ticket is assigned - Email to tech and requester when notes are added by either party - Email to requester when the ticket is resolved Which options do I need to check to ensure this happens?
View Ticket
Hi all I'm new to this system and am having trouble with something. When clients write us an email, a ticket is logged in SDP MSP, and they get an automatic reply sent back saying "thanks for contacting us, we'll call you soon, your ticket number is xyz". At the end of this message there is a hyperlink to 'View Ticket', but right now the URL that loads when you click it isn't accessible unless your computer is in our office network. Our clients are all external so it's not working for any of them.
User requesting ticket for multiple locations
Hi, i am trying to configure SD plus to our needs but i don't know how to configure this. We have users in different organisations, and those organisations have mutiple locations. Some users have multiple locations where they need to create tickets for. How can I configure SD so that a user can create tickets for multiple locations?
Download Netflow Analyzer 9600 for Windows 2012
Good Afternoon, Where do I get to download the version of Netflow Analyzer Build 9600 for Windows 2012? Thank you... Igor Luz
Issue migrate SD (build 8008)from MYSQL to MSSQL 2012
Hi, I have migrated the database of service desk (build 8008) of MYSQL to MSSQL 2012, but when I make a restore of the data I get the following error message: "Unable to restore database : Cannot find the object "trace_xe_event_map" because it does not exist or you do not have permissions." Are there any fixes for this issue?
HTTP Status 400 - Invalid path /LoginPage was requested
Hi to all, i've installed a trial license of this application but after 3 days the application it seems not accessible with error in object. Can anyone help me? Thanks Roberto Bianchi
opmanager help zip file download -- not valid zip file
I downloaded the troubleshooting document just fine, but the user guide, zip file, which is meant to be extracted into the root of the opmanager installation, appears to be an invalid file. Can you confirm your userguide upload zip file, thank you
Configuring Exchange Reporter Plus
Hello, I am trying to configure auditing on the Audit tab of the Exchange Reporter Plus module and am unable to finish the process. When I click on the 'Configure Now' button, all I get is the Please Wait window with a spinning object in it. I am logged on with an account that has both admin rights within the AD360 system and the domain Has anyone ever experienced this that can give me some guidance? I'm happy to call support but wanted to start here first. Regards, Kelly
bug report
edit the password expiry notification (any of the entry) assume the notification frequency was set to On Specific Days Schedule Time shows only XX Hrs XX Mins edit the Select domain value to anything Schedule Time will show the day in addition to the time: DAY at XX Hrs XX Mins need to change the notification frequency to something else and back to on specific days to show the proper schedule time
Problem with service catalog and business rules
Dear sir. We are facing a problem in the service catalog business rules, the business rules is work fine if we don’t use the approval work flow but when we use the approvals we found out the rule is not apply on the service request
Unsafe information - latest build
Hi, Reading through the release notes that came with the latest update, I can see the following information :- Desktop Central Agent generation has been enhanced to prevent from being reported as "unsafe" by anti-virus during installation/ upgradation. Can you provide any more information in regards to what it was being reported as and with what anti-virus. I'm interested to know how it was identified and what it was being reported as. Thanks
Tasks and Work logs roll up to project
If there's a project associated with a change (or requests to the change/problem to the project) these should roll up to the view in the project itself. This way when I'm on a Project, I should be able to see all tasks and work logs related to said project.
Service Desk Plus DB update
Hello, Looking for some MYSQL help. I have a custom field in the request template to categorise Incident, Service Requests and RFC's. A certain type of request has been categorised incorrect and I think I could amend this with a SQL update. It would be something like "update Categorisation to Service Request where Category = X and sub category = Y" Sounds like I know but I really don't! Any help with the syntax would be appreciated. Cheers, Lee
550 5.1.8 Access denied, spam abuse detected
Since Feb 23 the alerts from ServiceDesk Plus are rejected to external contacts by the Office365 mail servers. Internal contacts have no issue (O365 spam filter not applied for internal mails). I have spend a couple of hours with a MS tech and we found that the issue is that the messages which SDP sends are not signed. Our configuration of the mailserver has been validated and is correct. The error is below (see highlighted part). Anybody any idea on how to have SDP send signed messages? Remote Server
How to export request (data) to another system?
We're currently looking for possibilities to export SDP+ request (by criteria) to our accountant program for futher records. Our accountant program like SAP, we can work with any kind of export formats. How can we made this?
Router Logs
I have two cisco ASAs sending syslog's to the EventLog Analyzer and I can see that the eventlog analyzer is receiving logs using the syslog viewer. I have added both ASA's to the Analyzer but can only see logs from one ASAs on the analyzer. The other shows zero logs and the Status shows that logging has started. Would appreciate in troubleshooter this issue. Using ver 10 of the EventLog Analyzer Reg Sobash
Report Request
I would like to ask for a request. Per customer total hours spent by month. Just total time not time per ticket.
Agent Download
We recently changed our helpdesk from http to a https. I have just updated the agent settings to point to helpdesk.domain.com however when I come to run the file after download I receive 'The signature of ManageEngineAssetExplorerAgent.msi is corrupt or invalid' Is this expected or does this indicate that there is a problem with our SSL cert?
Sub-Cost Center
Would love to have a Subcategories under cost center (and yet another subcategory for that category). For example, we have cost centers for each location. Currently our costing is Department-Location for Cost centers, and we are actually adding a Cost Center as yet another layer in there (Cost Center-Dept-Location)
Multiple Postgresql processes normal?
Is it normal for SDP to launch multiple Postgresql processes? Right now i have 13 PostgreSQL Server (32-bit) processes running om my server (Windows 2012 R2 64bit). I recently had to restore this machine from a nightly backup, just worried that doing that might have screwed something up...
User additional field - Common Additional fields not coming in report drop down
Hi, I have created 2 User Additional fields under common additional field - "Employee No. and Business Unit and the information are pulled from the Active Directory, but both are not shown in the filter drop down while generating report. But If I create the additional fields under requester and technicians separately, it is shown in the filter drop down. These two fields are common for Requesters and technicians and i want to create it under common field and should be available to filter. SDP - 9.0
C# WebAPI autentication
Hi As you can log in to the Servlet API using KERBEROS authentication without a password? Typing in the URL of your web browser command with an empty password, authentication is successful. From the C# WebRequest using the same command, authentication is failure (Invalid UserName or Password). http://.../servlets/RequestServlet?username=[]&password=&DOMAIN_NAME=[]&logonDomainName=AD_AUTH&operation=GetRequestDetails&workOrderID=313187
Migration from SQL2008 to 2012 - Upgrade servicedesk plus from 8215 to 9017
Dear support, For MSSQL license saving, we want to have a centralized MSSQL database and need to relocate our multiple databases. Before moving the servicedesk database, is there steps to follow or we just have to link the application to the new server and then restore data? Note : current MSSQL version is 2008 and the new one is 2012. The other think is that we are using 3 installations, so we would like to know your advice on having the 3 databases located on a same SQL server. The naming, etc..
Where is the list of patch changes
Hi, i'm looking for list of changes that are included in a patch, currently i have 9020 version, and i want to know if patching to 9039 version will make difference for me. best regards.
Template Sections/Headers
I would like the ability to create a section in a template where I can group similar fields of information in a box, with a header. For example, if I have a new user setup, I would like to section off information about the user (name, title, who they report to, start date, etc.) then have a separate section of fields to select which systems they need access to, or what equipment needs to be purchased for them. This would be very helpful for both the person submitting the request as well as technicians
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