Request for specific Report
Hi there, I have a request for a report to deliver monthly report about how many hours have been spent on those acitivities. I have a group "Verwaltung" and they use Category "Verwaltung", Subcategory "Hausverwaltung" and the elements "intern" and "extern". Now I need a report that shows the time taken to solve these issues. It is not important if the requests are open or closed. The result should be available as Excel file for further calculations. Can someone help me with a Sql query? thanks a
Requests by Technician
Afternoon, Is there anyway to adjust the Requests by technician box on the Dashboard? We currently have 5 request status's Assigned, Open, In Progress, closed and on hold. It appears the report is pulling from tickets only specifying open or on hold and overdue, is there anyway to update this? Thank you, Daniel Price
Setting up current user as Requester by default
I would like to set up the current user as the requester by default. By doing this, the user submitting the request could avoid having to look up for his/her own name, when most likely their submitting for themselves. Is there a way to do this?
Assets
Dear All, I am using SDPE. I am already scanned the PC and inventoried. However, for the user assignation it was not detected. Is there any way to do it automatically? Because to assign for more than hundred users manually is not practical. Regards, Suhaimi
Hide Solutions from Technician Groups?
Hi there, I am wondering if we will ever see the implementation to have group specific solutions? Right now I have share point housing documents for groups but it's a system I'd like to kick to the curb in light of how good the solutions portal can be. I've seen some past forum posts on this subject where it was supposed to be part of the road maps back in version 8 but I haven't seen it since and the current road map doesn't seem to have anything on the subject. I would absolutely love to see
Rule engine to add notification profile
hi Guys, Can the Rule Engine add notification profile to a host automatically when it is ran?? Thanks, Stephen
The ManageEngine API needs a lot of work
I'm currently writing a C# interface using the ManageEngine API so as to automate the creation of accounts and sites based on our own internal database. I could just abandon the API and use SQL but I don't want to do that. Why, for example, can I not set a defaultSite using the API when I am adding in a new account. Using the API I have yet to find a way to create a new account and associate a site with that account. Your documentation should really visibly indicate which fields are mandatory on
send e-mail to non-technician
Hi, Is there any possibility to send an automated e-mail based on custom fields to an e-mail group? The scenario is that upon user modification (hire, leave, etc), other departments should also be notified. We created so far a template for HR department to complete but am not sure if we can automatically notify the other interested people. If we just use the E-mail to notify field the users will just receive a link to the request which they cannot see because they are not technicians; also on business
User has forgotten answers to security questions
I have students that have already forgotten the answers to their security questions. How do I, as the admin, reset their accounts so they have to re-register or can log in and change/modify their security questions?
Browser on Windows phone unreliable
Hi Has anyone had issues accessing ADSelf Service using IE on a Windows phone? The experience of our users has been intermittent. Sometimes it is fine, sometimes they get "page cannot be displayed". This is when using a wifi, 3G and 4G connections. We have discounted any sort of signal issue as it has been tested from various areas where Android and iPhone users of the same networks are fine using both the browser and the App. Also, is there a time frame for a release of an App for Windows phones?
Ticket Aging Report
Our current helpdesk is able to produce a report that summarises ticket age as a percentage of all tickets in a given timeframe (e.g. this quarter). Would it be possible to produce a similar report in Service Desk? Example output is: Ticket Age (hours) 0-24: [][][][][][][][] 80% 24-48: [][] 10% 48+: [][] 10% Thanks, Chris
Changing the answering port #
hi, I have ad360 and I'm trying to change the port ad manager responds on. I changed the port in the admin -> connection and saved it from the server its running on. On the server i have no problem logging in. however on my pc i get the login page and i log in...then i get the apache page not found error. Is there another place i should be chaging this on, or some process i'm missing?
Allow requestors to see all requests
Our company has many sites, and some departments even have multiple locations also. We need to provide a way for all requestors to see requests from all users. What is the recommended way to allow this?
is there an automated/scheduled external action in sdp?
Hello, I am a developer implementing an integration with 3 external parties via web services. In our case we have been taking advantage of the external-action-plugin-feature-in-sdp feature and it's working quite well. However, we now need to automatically execute our external actions when tickets are closed (and they can be closed in an automatic manner with no user interaction and thus, no menu action). So the third party endpoints should receive an update indicating the ticket close but I haven't
When replying to request CC is populated with the "sent to" address.
We use a number of email address that forward to SDP. The send to addresses ae distribution groups that contain the SDP mailbox as a member. We use this so that we can assign "send to" address to different groups in SDP. When we reply to a request, the CC field is populated with the original send to address. Is there anyhing we can do to stop this? 8.2.0 Build 8203 MSSQL.
Can a business rule trigger SMS messages for "ON CALL" technicians
We want to be able to set up an On-call schedule that will automatically notify us of an issue. The only way I've found to do this so far is to set everyone but the on call tech as on leave so that they don't get notified. The issue we have with this is that it's more difficult to figure out who the person is that should receive messages. If I could just set a Business Rule to send a notification to a Leave Type, I could leverage that instead. Any suggestions?
Servlet or REST API - Get all requests
Is there a way to return all requests through the Servlet or REST API's? I'd like to use a 3rd party dashboard to display the number of open tickets and their status. Thanks
Adding VMware Cluster
While trying to add our VMware cluster after a minute or so (while discovery) we get this message: Error occured while discovering the vCenter. Please contact OpManager support with support information file
getting actual snmp data from counter32
Hi, I am new to Opmanager so please have patiance with me. After a day long search I found this post that basicaly fits my problem https://forums.manageengine.com/topic/total-page-counts-for-monthly-reports I my case I am trying to get vaules from a device over snmp, but only values I am getting back are 0. After looking at MIB I can see now that the value I am interested in are counter32. Combining with the post I found I now understand why I am getting back 0 since the values on the device are
Domain Controller ID Lock Issue
Hi, I am new here and is my first post regarding one issue that i am facing last couple of times on OPManager Product. In OPManager 9.x - Someone accidentally put our domain controller "Administrator" ID and i have searched around the whole product but couldn't get the information from the GUI. The problem is, on our domain controller they are getting alerts on the server to "lock down" the main ID (Event ID: 4740) hitting alerts by our OPmanager machine. Also, we have configured one ID for WMI services
Opmanager Migration from old to new server
Need step by step migration process from old server (windows 2008R2) to new server (windows 2012 R2). Regards
ManageEngine ADAudit Plus 4.6.0 Build Number: 4662 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4662 brings feature enhancements and issue fixes for a more thorough auditing. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB ] to meet the most-needed security, audit and SOX, HIPAA, GLBA, FISMA & PCI-DSS Compliance demands. Enhancements and fixes in this release File
OpManager Build 11500 SNMP (and some WMI) based monitoring is unaccurate to say the least.
I installed that version as brand new installation few weeks ago, and added few systems just to see if I can recommend this app to my bosses. We added about 12 different servers and so far we see the following problems. SNMP Example 1: Disk Utilization above 100% (180-220) while WMI shows correct value of 37% Example2: 1GB Interface is detected as 100MB interface WMI Threshold of "Number of connections to Exchange server" is under 200, which is way to low. Is there a patch or fix for it? I really
VCenter rediscovery
Hi all I'm wondering if there is a process or set of standard SQL scripts available that can essentially reset/remove all the VM metrics from Opmanager so that a VCenter rediscovery can occur. For instance, on a number of occasions a lot of our VM's have lost their metrics or turned orphan, same thing with the ESX hosts. Rediscovery of the VC seems to always fail with a "contact support". Ideally I'd like to get to the bottom of it, however in the interests of getting the metrics back in asap, if
Cost Center Sorting / Filter
Would be beneficial in the Cost Center configuration to have a sort and filter option
Notification Profiles :Run Program
I want Opmanager alert me with run jar file! I develop a jar file and test it on my system! it is OK! but it's not work when set in on Opmanager as alert! jar file path set on Opmanager alarm>Notification profile>Run Program>command Name! I don't know it require spacial argument or no! please help me thanks
Lost or forgotten Admin password
I changed OpManager Admin login password and i forgot my admin password now. I would appreciate,if someone help me on this.
Service Desk Plus - Technician Dissappeared
Team, Good morning! I have been configuring SDP for our company and all seemed to be going well until I realized that my admin technician account was no longer visible. Originally my AD account imported fine and I promoted myself to an admin just as I did my IT director. His account is still visible however mine is not. The real kicker is that I can still log in using SSO and have my admin permissions. I've tried reimporting AD and changing things about my AD account to "trick" SDP but I have had
Cannot reply mail
Hi I have problem that need your help I configured my SCP with 2 Bussiness Unit: IT and MIS. In global setting I set incoming and outgoing mail server with account support@domain.com - In IT Business Unit I set incoming and outgoing mail with account: it@domain.com - In MIS Business Unit I set incoming and outgoing mail with account: mis@domain.com I fowarded mail from 2 account it & mis to account mail support@domain.com. When users sent mail to it@domain.com or mis@domain.com, SCP get them to request
Issues with setting up HTTPS
Our company is evaluating ServiceDesk Plus and I am trying to setup HTTPS. The server that we have the application running also has IIS installed. We created a Certificate from this server and I ran through all the steps but I am wondering if we need to get the cert from our ISP or if we can use the one I created on our server. I also wanted to know if the cert name needs to be named our domain name "warrantyplus.net" for it to be recognized. thanks.
Turn off Technician Auto Assign
Hello, Technician Auto Assign was mistakenly turned on in our environment. We are using SDP v9.0 patch 9035 with a MSSQL backend. When I go into Admin->Tech Auto Assign and uncheck 'Enable Technician Auto Assign' the save button is greyed out and I am not able to disable the functionality. Please advise on the best way to turn off the Technician Auto Assign functionality as we do not wish to use it. Thanks, Sean
Email command to EMPTY an specific field
We want to change group and leave empty technician field. Previous status of data GROUP= GR_PRUEBA T ECHNICIAN= test_tec New data want to assing by email command: @@GROUP= IK_Infraestructuras @@ @@TECHNICIAN=¿¿¿¿¿ None / Empty / Not assined ?????? @@ If we want to change the group but 1.- The already associated technician is not one of the new group we want to assign or 2.- Just we do not want to assing a Technician at that moment So we would like to leave the Technician field ‘Empty’. Which is
Problem with the reply email address Buidl 7143
I still have problems with the email reply address which create a new request, The support team told me that a new build will be released two weeks ago. Any NEWS?
Unable to customize notification profile per device
I have always been able to change the notification profile settings from a device page. For example, when viewing a device, I click on Notifications, then click the edit button, and I can modify it and it saves for that device. However, now it takes me to the global profile settings. After I select the criteria, it takes me to "Select Devices" and lists all my devices. It should just modify the profile for that one device, rather than redirect to the global profile
ServiceDesk Plus Standard Free Edition
I have a question regarding ServiceDesk Plus Standard Free Edition. Is it is free for commercial use? And if its really Free Forever - Unlimited Technicians/Tickets/Users.
Import Request
Hi Team when I am importing request and keeping the date of creation as old date on importing the date is getting change to new date ? will not take old date as created date Regards Manish
Remove support group for one site
Hello, Due to having set one of our sites to ' Copy Default Settings' all the support groups are added to this site. This is not needed because only one specific group should be set for that site. I've switched it to Custom Settings, but when i go to support groups and go to that specific site and delete a support group, they are deleted everywhere. Is there a way to delete the support group from one specific site? Regards Kenneth
Automatic Solution and Announcement suggest for Incident Requests
Hi SDP user, Still checking if any relevant solutions are available in the solution base or if any announcements have been made regarding your issue before you go on to raise one? Here we make it easier for you! We are planning to introduce a new feature to our product that enables automatic suggestion of Solutions and Announcements, when the user raises an Incident Request through their self-service-portal login. This is enabled only for users,not for Technicians. What is it? Before each new Incident
Viewing Survey Responses from within the Ticket
Hi, We're running ServiceDesk Plus 9.0 Build 9035. When our technicians attempt to view the survey results from within a call ticket (Actions, View Survey Results), they get the error "unauthorized access to restricted url / SurveyDetails.do". As site administrator, this works correctly for me, so it appears to be an access rights issue. However, I do not see where the appropriate rights are located so our technicians can use this feature. Any ideas? Thanks!
Free up disk space on Netflow Analyzer
Hi All, I was wondering if it was possible to prune historical data in Netflow Professional? We had an issue where the server hosting Netflow ran out of space yesterday, I added an extra 5 gig to the drive but today Netflow decided to use up the extra 5 gig. I've read other posts where its possible to set a retain data value by going to 'Product Settings --> Storage Settings' but i'm not seeing Product Settings anywhere in our Netflow.
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