No alerting??
I am a recent convert from Spiceworks, I needed something a little more fleshed out (or so I thought) I purchased Desktop Central and Service Desk Plus. On Spiceworks, I would get emailed an alert if a hard drive was filling up or a toner cartridge was about empty. I went to set this up in ManageEngine and couldn't find a place to do it. I contacted support and they told me that neither of these applications have that capability and that I would have to buy Opsmanager to get that functionality.
Is it possible to!?
instead of making different groups i would like to make new companies with their info and also link them to their employee and at last if it is possible that tickets can be assigned to companies and their employee. Making reports of the total time that we helped each customer or company individually Making reports about the total hours that we worked for each employee A function or SLA possibility to inform our technician and customers that their first 30 minutes is free of charge. Best regards,
netflow not responding
hi, recently i have installed netflow analyzer on a windows 2008 R2 server in my company. I used netflow version 5 to sample my 7200 cisco router, and everything worked fine, until i tried to change it to version 9... the analyzer stopped responding and doesn't process the flow that are received, even when i go back to version 5 configs... on wireshark i can see that the flows are receivedon the server... what could be the problem? thanks, Dan
I want to know these things are possible in servicedesk plus
Is it possible to program in servicedesk plus ? Points of interest: Making external customers and companies linking them together like users and group and be able to assign tickets to companies and employees of the company - Making reports of all the customers and the work hours that the technicians has put in it for each customer specific monthly M Making a report per customer with an overview of their hours and send to the email of the customer. A function or SLA customer specific
Can not import CSV file
Hi. My problem is that i was importing Requesters and saved the info in comma separated csv but i get a error Please Recheck. Only SCV format is allowed. I will add the file as well and i am using AdventNet ManageEngine ServiceDesk Plus 7.0.0 Build 7009 Can you please tcheck what is the problem and what am i doing wrong. Thanks :)
Notification for AD Event Errors only
I am trying to figure how to create email notofication for AD error events only. "Any Directory Service failure" will send notification for warnings as well which is not what I am after. Cheers, Goran
Searching
I find the search facility within Service Desk really unfriendly to use. Is there a way in which I can type a keyboard and for it to search in all areas i.e. requests, conversation, notes and resolution without having to drop down each one as this is very time consuming and never brings back the correct search results. Thanks
Incident Template name in notification
Hi, I wish to add Incident Template name in certain notifications like $LoginName. Kindly advise about it. Thanks.
Tech Scheduler Link with Outlook Calendars
Would like to integrate the tech scheduler with tech's outlook calendars.
issue connecting ADSSP to SDP
Hi there, As instructed in this page: https://www.manageengine.com/products/service-desk/help/adminguide/configurations/general/other_me_products.html I keep getting this error: Unable to connect ADSelfService Plus server. Please check the server configuration. We currently have ADSSP running normally and accessible via: https://server.domain.com:0000 (0000 is port number). This is the set up in SDP: Server name: server.domain.com Server port: 0000 Protocol settings: https I've tried putting in the
Scheduled CSV User Imports
Hello, We are having issues setting up scheduled csv user imports and are not sure where it is failing. 'CSVUserImportSchedule' is enabled and user fields have been mapped in 'ScheduledCSVUserImportMapping.xml'. Per this previous thread (https://forums.manageengine.com/topic/scheduled-import) we are unable to locate the ManageEngine\ServiceDesk\default\logs folder. We did see a logs folder in ManageEngine\ServiceDesk\server\, but it was empty. Is there another location where the serverout logs can
How can I merge old support groups into a new support group?
We originally had 1 group ex. Windows Admin A. Then we split that group into 2 separate groups ex. Windows Admin B and Windows Admin C. We did not delete the old group since we still had multiple tickets assigned to the original group. We are now back to one group again, is there a way to reassign all the tickets from B/C and move them back to A that would not involve manually looking for each ticket and re-assigning it? We will eventually delete Windows Admin B/C.
Disable e-mail notifications for certain requesters?
We send out a notification e-mail to requesters whenever a request is recieved or when a technichan is assigned to a request. Is it possible to disable these e-mail notifications when a request is recieved from a specific requester?
Default Chat box content
We are having a problem with chat where the End Users are closing the popup chat box before we can get a chance to type anything. Why in the world we are having a tough time getting users to NOT do this is frustrating, but the common theme is that they see this blank box (they are ignoring the name in the window header). Is there a way to add a custom statement as a default push, by default, so that the client's chat box shows it once it pops up giving them a bit more information? Probably a feature
Remote Control - log the reason for remote connection
We have this option turned on but I can not find anywhere that we can see the reasons we have entered. It is not a column on the history tab in remote control. I do not see any reports for remote control. So where is it logging this and how can we see it? Thanks Mike
Create Requester automatically when email comes in
Can we have the system automatically create requester when the email is submitted? Currently, if someone is not a requester, nothing happens for them. I'd like to get the request in as an incident and create the requester...
SDP - Problem with images on solutions after change webport server
Hello to all, today we have changed webport server on our SDP installation using changeWebServerPort.bat and alias in Self-Service Portal Settings to use 80 port. After this change, some of solutions don't display images (the url show old link). Could you tell us how to resolve this issue? Thanks in advance
Requester login issue
Hi, My users are synced with AD but some of them getting incorrect username/password message. It affects approx 2% of our users. Any suggestions? Thanks
ADselfService Plus Single Sign On Error Cannot Create Computer Account
We have implemented ADSelfservice on our Domain environment and everything works fine except Single Sign On.Its giving the error Cannot create computer account ..once you enable single sign on and give virtual computer name and trying to add Computer account to AD. We have the domain admin privilege so we don't see any issue with privilege. Kindly help us to resolve the issue
notification delivery status to manager/admin
Hi there, in the ADSelfService Plus web admin console ... Configuration > Self Service section >> Password Expiry Notification edit one of the available notification entry and click on Advanced button on the right of the save/cancel button There are 2 options under Reports : Send notification delivery status to users' manager Mail admin the notification delivery status If we ticked any of these ... somehow they receive the report everyday! is this expected?
Create separate templates/subcategories based on group
We have several software products that we support. They are supported by different groups in our organization. The support that each group is very different. For example, support may troubleshoot issues with the product but the implementation team would only deal with tasks/issues around implementation. We want to restrict the list presented to each department so they don't each see a big long list of subcategories that don't apply to their department. Is there a way to do this? Is there a way
Hour report per customer so we can see the total hours
Could someone make this report in POSTSQL: Hour report per customer so we can see the total hours Thanks :D
Execution status failed
Hello, When i try to associate a profile to samsung tablets, which includes kiosk mode, I got the following error: ( Execution Status failed ) We updated desktop central new version (build no : 90145 ) and also desktop central updated mdm version on samsung devices as 9.0.145.K
NBAR2 APP is showing not data found
I am evaluation net flow analyzer. But NBAR2App of an interface showing no data found But Layer7 App(AVC) showing data Any suggestion anyone ?
The remote procedure control fail error 6ba 6be
Hi team, I'm configuring ADAP, when I do I capture events generates this error: And only happens with Windows Server 2012. I already checked on these forums and did the recommendations proposed her but still does not work me. https://forums.manageengine.com/topic/the-rpc-server-is-unavailable-error-code-6ba-after-update https://forums.manageengine.com/topic/rpc-server-unavailable-error-code-6ba
Display Language not available even from administration
Dear support, I wanna just to have your advice on that. I want to have some of our technician to use their Servicedesk on a different language but there is nothing to do as the display language is not shown from personalize window. I tried to go through administration\self-service portal to check but I was unable to find. Is there any add-ons to be installed or we should reinstall our application to have it? Thanks, Jedidia
Next Add-in we are ready to trial
My boss asked me to get Netflow Analyzer, for us to take for a test drive. So far on our opmanager server, I'm running > opmanager / Desktop Central / IPAM plug-in, and our 4 socket Duo-Core server is doing very well, not under stress etc. Of course we have a MS-SQL database back-end, so the cpu's are under any real stress. Anything I should be concerned with adding Netflow analyzer to this? At least for the trial.
Schedule Request Status Change doesn't work
I have submitted a support ticket over a week ago and no one has contacted us but the Schedule Request Status Change isn't working. We originally upgraded from 8210 to 9006 over a week ago. We have uninstalled and reinstalled with no luck. I am curious if it there is a setting in our database\config that isn't working correctly. If I do an install using the internal database it works but when I point it to our sql database it doesn't.
Error Installing Java
Hello, When i try to update Java 8 (8.0.310) Update 31 (32 bit) to Java 8 Update 40 (8.0.40.25) (32bit) I get the following error: Both Packages are downloaded from the Software Deployment Templates. kind regards, Jordi van Oosterbosch
integrating OpManager to ServiceDesk - import certificate?
Hi there, How to import certificate to integrate OpManager to ServiceDesk? I went to Admin tab > General section > Configure Other ME Products > OpManager I set our OpManager server settings (name/port/protocol) but after clicking Test Connection and Save button, it complained: OpManager is running in secure mode(https). The certificate from this product should be imported into SDP for https mode. Refer help card to import the certificate file. How to do the import? under the Integrate with OpManager
Issue with Software Inventory
Hello, We have been uninstalled some softwares in some PCs through desktop central, but desktop central shows the softwares are still installed, I already run the scan many times, but the softwares still exist. This give us issue to get accurate information about softwares installed in our PCs. For example, desktop central shows that there are 2 versions of Adobe Flash Player installed in some PCs, but we checked directly that PCs, only 1 version is installed. Can somebody help me to solve this issue?
Build 9039 Admin screen changed
We recently upgraded to build 9039 (which is great - fixed a lot of issues we were waiting for!). I notice that the Admin screen now looks like a list, when it used to have icons spread over the screen. Screenshots are attached. Did we do something wrong in installing, or is this what it was intended to look like? Thanks, Diana
User logon attempts during non working hours?
I need a report that shows if users are trying to log on during non-working hours. I have set the working hours for the organization. I have the report showing 4771 and removing items that I am not interested in. Now I want to search by != working hours? Any way to do this? Thanks Mike
OpManager and Service Desk+ Questions
Hi AdventNet, We are testing SD+ and would like to test the OpManager as well and check the integration with SD. Does it need to be installed in the same server as SD+ and do they need to share the same MySQL database? Also, what benefits can we get from integrating SD with OpManager? Thank you.
Set requests to be "on hold" until a specified dat
We frequently get end user requests to do something like: "Please set up a projector for the all-hands meeting on Thursday of next week" Then the ticket sits open until it comes time for the technician to actually do the work. This really messes up our responsiveness metrics by skewing the average time to resolve requests. We could put the ticket "on hold" but then we risk forgetting about it. So the feature request is two-fold. First I'd like to see the ability to set a date/time at which an on
Importing Titles, departments, and Locations from a .CSV?
We use ADManager Plus to allow our Helpdesk and HR staff to create single user accounts via Templates. Our company has over 100 departments, 200 locations, and 200 titles. All 3 fields are mandatory. Is there a way that we can import these lists so they're available via the drop down in the template, or do I really need to sit at a computer and manually enter these 500+ entries by hand?
Help with a simple failed login attempts alert
Hello, I can't figure out what I am doing wrong in setting up an email alert if a user fails to log in five times in a minute. I know for sure that smtp is working and i can see all my failed attempts in EventLog Analyzer, but the alert doesn't seem to be triggered. Attached is the config screen for my alert. I already have the servers I want checked off at the top : And this is what the event in the logs that I want to cause the alert: I'm not sure what else I need to do. I simply want any failed
Load Balance\External Access via Citrix NetScaler
I am trying to setup ADManager Plus to be both load balanced and also accessible externally. I am working to make that happen with a Citrix NetScaler. It works sort of... I get an error when first attempting to login. The error is that the page can not be displayed and the site has tried to navigate to /j_security_check. If I clear that piece and hit enter again I get into the site and can navigate and perform tasks though some images and other pieces seem to not show properly. The other area
Technician Report
Hi there, I have Technicians assigned to Requests, Technicians assigned to Request Tasks, and Technicians assigned to Project Tasks. I'm looking for a report that shows all assignments of a technician. The columns should be: Technician Module (Request/Milestone etc) Request ID (blanks if not approriate) Project ID (blanks if not approriate) Task ID (blanks if not approriate) Scheduled Start Time Scheduled End Time Project End Time Estimated Effort - Days Estimated Effort - Hours Requester (blanks
Need Help, EventLogAnalyzer not parsing apache-style logs I send to it
I am seeing these warnings in the eventlog.out file that my apache logs are reaching the server but they are not being parsed, the host doesn't even show up in the list of hosts. NO match for Key/regex for this Format SysLog with id 112 Key line is 98.115.16.2 - - [20/Mar/2015:23:31:04 -0400] "POST https://services.local/PFMDataServicesDev/Service1.svc HTTP/1.1" 200 1366 "-" "-" TCP_MISS:FIRSTUP_PARENT/services1 Unable to find KEY for this Format Unix with id 10 Unable to find key Unix 10
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