Is it possible to!?
instead of making different groups i would like to make new companies with their info and also link them to their employee and at last if it is possible that tickets can be assigned to companies and their employee.
Making reports of the total time that we helped each customer or company individually
Making reports about the total hours that we worked for each employee
A function or SLA possibility to inform our technician and customers that their first 30 minutes is free of charge.
Best regards,
Dennis de Kok