I want to know these things are possible in servicedesk plus

I want to know these things are possible in servicedesk plus

Is it possible to program in servicedesk plus ?

Points of interest:

 Making external customers and companies linking them together like users and group and be able to assign tickets to companies and employees of the company

-       Making reports of all the customers and the work hours that the technicians has put in it for each customer specific monthly 

M  Making a report per customer with an overview of their hours and send to the email of the customer.

     A function or SLA customer specific so that they can have the first half hour for free of charge so they wont have to pay for the first half hour 


B   Best Regards,

    GoForIT

     Dennis de Kok

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