IPFIX extensions
I am using Firewall Analyzer with my Sonicwall TZ210. I am sending the syslog data but I am also sending using ipfix extensions so I have 2 devices listed in FA. My question is do I need to enable both? Will I get same information (and more) using the ipfix extensions or does it send a different set of data?
SMS server settings
We are using our Nokia 6320i for many years with OpManager. After the latest update (from 11300 to 11500) the server does not recognoize our phone. I noticed a new field: Baudrate. It's 0 at the moment but I've tried 9600. COM port is set to COM3 which was it before.
Windows Domain Scan, but only scan particular OUs ?
I want to add some assets, and I want to import them from AD. Is it possible to somehow use Windows Domain Scan, but have it limit to a particular OU ... or to exclude a particular OU ?
Drag and Drop Attachment
Hi In the Project area or any area really, it would be a good idea if you could just drag and drop an attachment rather than have to search of the attachment you want to add. Can this be done and if so is there a feature ID i can follow? Regards Adam
Automation of proxyAddresses field population for users created in ADUC
I feel like this can be pulled off with a combination of scheduled reports, variables, and automation but I'm not finding a clear path through. Hopefully someone here has had to do something similar and can point me in the right direction. After a recent move to Office 365 and the uninstall of Exchage - We have users that are created in Active Directory Users and Computers (outside of ADManager) and are not assigned the full gamut of proxyAddresses. I'm looking for a way to use the "Recently Created
First response can be picking up/assigning a ticket
Hi All, im looking at the first response times. is there a way to make it work so that when a technician picks up a ticket and the initial " this technician is now working on your ticket" response goes to the end user, this can be classed as the first response? let me know if this does not make any sence thanks Russ
Show Department Requests
Hello, Is it possible to hide reply's or notes for the Requster who can view their Department requests? If you want to sent a password to a requester the user who can view their Department requests can also see the password. Any help would be appreciated. Thank you Jordi van oosterbosch
Barcode / PDA integration
We have 300+ pc's, monitors and peripherals we would like to track which primarily would be made easier with barcode scanners albeit not by having to export the data from the scanner into SD+, rather it would be easier to have a pda/phone that integrates directly with SD+ and utilises the inbuilt camera to scan the barcode and then return the details for the barcode and allow allocation of assets or a change of status directly from the pda/phone live on the system. I can see this being developed
Using Plain text Authentication is a SOX enviroment.
Hello, We were recently purchased by a publicly traded company and was told that we can no longer use Service desk plus as it uses Plain text Authentication with exchange. I see a lot of other publicly traded companies using this software. My question is how can we keep using Service desk plus within a SOX environment?
ServiceDesk Agent
Hello Support Team, Could you please explain, how often does ManageEngine AssetExplorer Agent send data to the ServiceDesk server ? I see the AEagent does scan and deltascan. But it very rarely sends data to the SD server. I restarted AE agent service, but there is no changes. Thanks
Error Message: Access denied from this IP address
One of my Technicians cannot seem to logon onto his SDP On-Demand Account from anywhere except his PC in the office. When he tries to logon on using his iPhone or from a remote location, he continues to receive the following error message: Access denied from this IP address I have checked his permissions and at the moment, he is setup as an SDAdmin. These are the same rights that I have on my account, and I have no issues logging on using my account from anywhere, mobile app or remote location.
Reset or change passwords
I am implementing ADSelfService Plus and curious if are any security best practices for implementing change vs reset tools. We rarely have issues with users forgetting their passwords, so I am tempted to disable the reset option so that users aren't forced to enroll (just let them hit the site and use the change password option). However, it seems less secure to have them just change their password, instead of answering security questions first. Any opinions or thoughts on this? Thanks, Eric
How to Convert Project Manager Licence to Technician License
Dear All We need to convert 3 of our project manager licence to Technician, Please advice us how to do it Thanks Lakshan
Level two Business rule
Good Afternoon any and all, We have a third party handle our level one tickets with two groups, level one and escalation. Today I added a group for our technicians, level two group, and wanted to see if there was a way a business rule could be set so that if technician = one of our techs then it will be assigned to level two group. The level one company is having issues in the reports they run because our technicians are "bleeding" into their groups. Thank you, Daniel Price
Monitors per pc
Hi, I would like to have a report where i can see the numbers of monitors that my pc's have and the size of the monitor. It would also be nice if I can linked it to the last logon user. Kind regards Tim Verduyn
timezone in Moscow
Hello! when I creating a site - I need to choose timezone. for now most of our sites are in Moscow, but not +4 as it written in the list. It will be corrected or I need to use any +3 area? already about a half-year timezone in Moscow is +3 and not changing winter\summer... please advice
Forward Email with my personalized signature
Hi, Just a question in regards to email forward an incident from ServiceDesk Plus. When I click on forward button from the reply list in a request, it doesn't add my personalized signature. I have added $EmailSignature to the default reply template, but how or where do I add $EmailSignature for the Forward email template? Thanks, Kev
Pending Request Age by Technician & Group
Can someone help me change the current Pending Request Age by Technician and Group reports found by going to New Query Report>Frequently Asked Reports to report the following ages shown below? 0-7 Days 8-14 Days 15-30 Days 30+ Days
password reminder
Hi all, we are running ServiceDeskpPlus Your Version : 9.0 Build 9015 and im looking for a solution for a password reminder mail for our active directory users. It is possible to do that with ServicedeskPlus? Thanks
New Skype Update not showing up in Desktop Central
It looks like there's a new skype release that has been out since the beginning of the month, version 7.2.32.103. The patch management database in Desktop Central is still on 7.2.0.103. When will it be updated? Thanks Sam
Disable or Extend the Expiration Date of a Ticket
Hi guys, it´s possible to disable the expiration date of a ticket or extend the days that SDP gives to solve a problem. Best Regards
Execute commands on violeted devices
Dear, I have rule which check for example "no ip http server". When I check compliance some devices violeted. Is there any simply way to execute command "no ip http server" only on violeted devices. I now that I can create template and then execute template on these devices. But it is complicated, and I would like simply way from compliance result execute command. Thanks
Domain Authentication
Hello,I imported all of our AD user accounts but users can't log on with their domain account. [03-23-2015]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[35]|: authenticating user : roberto.oliveira| [17:19:30:832]|[03-23-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[35]|: User Domain Mapping Status Inside SSOUtil ---- true| [17:19:30:832]|[03-23-2015]|[SYSOUT]|[INFO]|[35]|: sso_Login_Status----->false| [17:19:30:832]|[03-23-2015]|[com.adventnet.servicedesk.authentication.internal.SDRelationalLoginModule]|[INFO]|[35]|:
Work Log when answer
Hi, In my opinion , it might be useful when you reply or forward ticket also add the field of worklog , so every answer we can insert the time spent. we can then decide whether to make the field mandatory or not . thanks Daniel
Display groups according to categorization (Applicative)
Hello team, I want to propose an idea that would make life a lot easier for technician. when a request should be sent from a group to another, I think if we create a new button or list called "Applicative" that fetches the groups mapped/linked to the (Category, subcategory & Item) would be very helpful. I think explaining this in scenarios would be easier to understand. -------------------------------------------------------------------------------------------------------------------------- Current
Remove login from requester
Hi everyone! How can I remove a login from a requester? I don't like deleting the requester as a whole so I just want to remove his login. Thanks and greetings Helge
Stop Admin e-mails when no report is generated
Hi, Is there a way to stop ADSelfService Plus from e-mailing out the reports e-mail when there is no report available that day? So I currently get the e-mails saying: 'Dear Admin, No reports available at the moment for the configured scheduler. Regards, ADSelfService Plus' I don't want notifying if there is no report available that day, only on days where a report is available. Is it possible to turn this off?
Login credentials client portal
Hello, Is it possible to force new contacts to change the automatically generated password after the first login?
ServiceDesk really needs a Windows Phone Client
Our technicians all have company supplied Windows 8 Phones, and a proper ServiceDesk App would be a very beneficial tool for them. Using a web interface on a phone is just not up to the job, a few of our staff have Personal iPhones or Android phones, and the apps available for these are perfect for us, we just need a windows version.
Problems with ticket via email
Hello community, I've a problem with ticket request via email in Service Desk Plus. I put the all information related the incoming and the output email server, but when I saved the following message appears: FAIL: The e-mail settings have been successfully saved. However, an error occurred while trying to verify the connection to the mail server - Problems connecting to the e-mail box. I'm using the gmail and the outlook.com. Could you help me? Thank you very much.
business rule logical help
Trying to do a business rule that requires that the subject have two words any where in it or the description to have those same two words mentioned. ex: Subject contains "Jetforms" & "Printer" Or description contains "Jetforms" & "printer". This is needed as general printer errors are handled by one tech and "jetforms" our form server issues are handled by another. what also would be useful would be able to do a longer logical statement. ex: subject contains "Printer" & ("jetforms" or "formviewer" or "sitline")
Domain Controller Required?
Is a domain controller required in order to use this software?
Scheduled Asset Scans
Hello A couple questions: 1. Under audit settings,and setting the scheduled scan, does that trigger the domain scan or just the network scan? 2. If you use the domain scan, you can only dump them into 1 site. I like the idea of the domain scan and could use groups to separate them but can you report and filter by groups? I did not see that option. Just trying to get a handle on the asset scanning. Running Servicedesk Plus MSP Standard build 8211.
Daily "Delivery Report for Email Notifications"
I'm getting daily emails titled "Delivery Report for Email Notifications" with the message: "Dear Admin, No reports available at the moment for the configured scheduler. Regards, ADSelfService Plus" I cannot find where to make this stop.
Survey Notification
Hi Is there a way to get an email notification sent to a technician whenever someone completes a survey? Thanks Adam
New Incident Change Template
Hello? Why in page "New Incident" combobox named as "Change Template"?. Maybe "Incident Template" or "Template" ?
First Response Violated Even Though Responded to and call moved to Resolved
Hi We've set a Medium (default) SLA of response time for 4 hours and resolution of 2 days, with the call being manually closed after ten business days, however even when the call is responded to under 4 hours and then resolved under the ten days it still gets flagged as first response violated. Does anyone have any idea where I'm going wrong with this? On the call below it was logged at 9:10 and I responded at 12:19 the same day moving the call into waiting, then moving it to resolved at 07:56 but
Custom Report to show changes in values on Work Order
Hi I have been requested to add some more detail on a custom report I already have. I am creating the report in native SQL(2005). The requestor wants to be able to see what dates were changed on the ticket and by whom, ie createdtime as an example. I can see the tables I need to use and how to join them (workorder and workorderhistory). However I am having difficulty converting the content of the prev_value column. I am trying to write a case statement so that on certain values in the wohd.columnname
Creating a remote snmp v3 user
Using the ManageEngine MIb browser, what are the steps to create a new remote snmp v3 user in the table: .iso.org.dod.internet.snmpV2.snmpModules.snmpUsmMIB.usmMIBObjects.usmUser.usmUserTable Thanks Phil
make "add work log" a default on resolution templates
Is there any way to do this? It would seem that if you can require a worklog in order to resolve/close a ticket, you shouldn't have to check the box when going to the resolution tab. It should be assumed at that point.
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