make "add work log" a default on resolution templates
Is there any way to do this? It would seem that if you can require a worklog in order to resolve/close a ticket, you shouldn't have to check the box when going to the resolution tab. It should be assumed at that point.
How can I show a custom filter for unassigned technicians
Due to other limitations, dispatch all of our service requests by assigning them to support groups through business rules. From there, our technicians will pick them up or they will be assigned by a supervisor. For this reason, we need a view to show all requests that are not closed, assigned to a specific support group, and unassigned. However, there is no option that I can find to select Unassigned. As a work-around, I've selected "is not" and all of the technicians, however, whenever a technician
(Purchase orders) Products and sites
I have two questions: 1) For now Products are linked to Vendors. I have multiple vendors that can ship same Product. Is there any way i can select Product regardless of Vendor? 2) There is no Site for purchase and i must manually put all the products to the specific Site "store" one by one. Can you add Site for purchase and automatically put all products to this Site after Purchase order is completed?
monitor a mailbox and raise an alert
Wondering if its possible, or even if its a good idea, if Opmanager can monitor a mailbox and raise an alert based on the content of the email, perhaps via a regex. I suspect like most companies, we subscribe to various external services that email status updates about themselves, if our IP's are on spam blacklists etc. I think it would be nice to get those notifications in as an Opmanager notification. Cheers
Checkpoint graphs not showing
Hi, We seem to be having a problem getting the dial graphs working with our Checkpoint firewalls. If I add them as a firewall through the "Add Firewall" option it discovers the device as a Linux firewall and the dial graphs are all blank.If I change the Vendor and Type to Checkpoint they still don't work. Adding a Performance Monitor doesn't list CPU or Memory as options. If I rediscover the device it picks it up as a Linux server but changes the vendor to "net-snmp" and all of the dial graphs work
ServiceDesk Plus MSP - version 8.3 - Build - 8308 Released
Dear User(s), We are pleased to announce the release of ServiceDesk Plus - MSP Build 8308 Users who are in 8300 can download the service pack from here and upgrade to our latest build 8308. Other users refer the Migration path table available here and upgrade to our latest build 8308. What's new in ServiceDesk Plus - MSP 8308? Enhancements MSPSDP-7108 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for
Automate Patch Deployment doesn't wake up PCs
I have an automate patch deployment task which uses this deployment policy: http://screencast.com/t/SUszXEHIVhr As you can see, this task should wake up the PCs. But it doesn't. We can wake up the PCs manually from MEDC, so this is not the issue. Do we have a configuration problem? (we are still evaluating, so bear with us).
IE 6 and IE 7 are not fully supported browsers. Some features might not work as intended.
How do I remove the IE 6 and IE 7 are not fully supported browsers. Some features might not work as intended. bar from the home page
Print management monitoring
Can ADAudit plus report on the user that deleted a printer on a server? TIA!
SDP doesn´t import all requesters in the CSV file
Hi guys, I have a CSV file with all the requesters but when I import the requesters it doesn´t import all the requesters. Best Regards
Build 9.0 build 3039
We recently upgraded to 3039 and some users are no longer capable of entering a resolution into the text field. There are some users that can enter text into the field. Does anyone else have this issue?
Report passwords not used recently
Is it possible to run a report on passwords that haven't been accessed? I'd like to know anything that hasn't been accessed in 2 years (or at all) to do some cleanup on our system. Thanks!
Advanced Script Execution questions
I am looking for assistance in understanding what can and can't be done using Advanced Scripts in Device Expert as so far I am finding it to be very limited. I am new to DevExpert app but very familiar with NCM type products and Cisco scripting. This is an existing DevExpert environment but the current staff have not used it much. We have Build # 5980. Here are some of my questions 1. Can you add a variable (specifically hostname) to the command prompt= section such OR truncate what is expected
Limitations of Advanced Script Execution
I am looking for additional documentation, forum posts or other assistance with Advanced Script execution in DeviceExpert. From what I can tell there is no method to have the script engine perform a command and based on the output of that command then perform a second command. If-Then type language My specific need is within Cisco switches. we have 500+ cisco switches that are a mix of 24 and 48 port switches. I need to go run a port level command against every port on the switch that is not a
NCM Backup failed.
Hello i have a problem with NCM. i could not perform a backup on NCM. i got this error message. please advice.
How to increase the currency decimal places in PO
Hi Can some one let me know is there a way to increase the decimal places in PO screen currently we have 2 decimal and i want it to be 3 ex(125.458) Thanks
API
We are looking at using the API. However it seems that these are all in under specific technicians. If we want to use a generic API account (we are looking at for bug alerting and embedding into some of our apps), is there a way we can use a generic API key? Or do we have to get another technician just to do the API as that generic key?
Desktop Cenral Alerts or Notification
How and from where should I manage Alerts for desktop central The computer not in contact with Desktop Central server is given below: Computer Name XXXXXX Domain Name XXXX Remote Office Name Local Office Agent Version 9.0.121.W Last Contact Time Feb 04,2015 07:37:19 AM
Client plugin for launching 3rd party application
Hello, We selected PMP for the possibility to be able to launch other programs and for the password security/reports. We use for example VNC, RDPPlus, and Putty to connect to our machines. But this does not seem to be possible any-more with Firefox and also Internet Explorer is beginning to show weird behaviour. The embedded Java engine is not an option for us since it is slow (it lags) and the SSH connection does not allow us to run gvim that we use to edit files on Linux machines. I have read
Network scan
Hi. When I am scanning network, in the scaning box shows that succesfully scan 105. But when i go to assets tab, It shows only 47 scan workstation deteced assets. Why it don't show all succesfully scaned workstations? P.S. When I scan only 1 IP address that isn't from the assets list, it scaned again succesful and drop to the workstation assets, but another workstation delete from the list.
SPAM filtered email still creates new requester
Hi, We have a very large number of filters defined in the SPAM filter because we receive a lot of different system messages that we need to block from creating requests. This is working very well. However, even though the requests are being blocked, it seems that SDP is still creating new requesters when the system emails come in. I end up doing regular cleanups in the requester list, and they keep coming back, even though the requests are not created. Is this possible, or am I doing something wrong?
Change Advisory Board Member Selection
Can you add a "Select All" option to the change management module when selecting the CAB members for a change. Currently i have to go through the list and select each member individually every time when i need them all selected
SLA escalation e-mail
Dear HelpDesk. In the escalation email can we send the remaining time [15 min or 30 min] instead of the due Date/Time [ 12 Mar 2015 4:30pm] For example : SLA Escalation; Ticket ##12345## is due in 15 min
ServiceDesk Plus iOS App 3.0 Released
We are pleased to announce the release of latest version of ServiceDesk Plus iOS app 3.0. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 3.0 are: Push Notification support (Based on "Mobile Push Notification" settings in SDP product with build from or above 9030). Support for Tasks (Product build from or above 9030). "My Requests Due Today" and "My Overdue Requests" are listed under Today Widget (iOS 8). We request the
Hide fields on Account from users in Customer Portal
We had an account email in because they were concerned over some information that we store on the account record that should not be visible to their employees. The information is account level info that when our support reps are working with the customer, we would ideally want to be visible. Is it possible to prevent Customer portal users from seeing certain account info?
Business view API Client
Hi at all. When i try to set business view on API Client i'm not able to change the link connection between different devices. it's possible like old UI ??? thk
Min browser 'Get' preceded by 'Get' sysObjectID
Mib browser in SNMPv2 mode works OK. In SNMPv3 mode every 'Get' is preceded by 'Get' sysObjectID. Output below shows a 'Get nstAgentModuleObject' but is always preceded.by 'Get sysObjectID'. Why is this happening? output ============================== Sent GET request to 10.186.50.51 : 161 sysObjectID.0 .iso.org.dod.internet.private.enterprises.netSnmp.netSnmp Enumerations.netSnmpAgentOIDs.10 nstAgentModuleObject.0 2
Include images in resolution with Email Command
Hi, When we update a Resolution with Email Command and it includes and image, you can not see it in SDP. The image frame is shown but not the image itself: Examples: History : Request Updated by Semantic Reason : The request with request id : 28130 is updated through email from cherwellsdp@semantic-systems.com.Content received in email : {level=Actualizado_Semantic, category=Baan, requesttype=Incident, resolution=<img src="cid:93fa755c0b975f6230fc08465da439e368e773cd9c@Cherwell.com" width="88" height="74"
How to recover a password?
Hi, Can anyone tell me what is the possibility for the SDP user to recover his password if he forget his password to access self service portal. Note: This question is not about Administrator, but for normal self service user (support requester). Appreciate if any of you can answer! Thanks.
Change Task from "Marked" to "Assigned"
Greetings, I'm running SDP Build 9025. There are a number of tasks that were created and "Assigned" to a Support Group (using the "Mark / Assign" button). I'd like to modify some of those tasks to be "Marked" for a Support Group instead of being "Assigned". Is this possible, or will I need to delete and re-create the individual tasks, and then re-add them and re-organize the various Service Requests and Incidents. As an aside, it would be helpful, on the Task Template, to see what Service
Approval Process
I would like to rely on the Approval process built in to Service Desk for all kinds of functionality. However, as it is currently implemented I believe it has a few problems. Am I correct in stating that it does not require any authentication to Approve or Deny a Request for Approval? I sent an Approval on a request to a user, they forwarded the email to another user. That other user followed the link and approved the request with a comment. The system reports only to whom the approval was sent and
Changing SSL certificate
Hi, I have acquired a third party ssl and want to use it (I installed self-signed cert before that) But after making the required changes (generating keystore and adding certs to the keystore) I cannot start opmanager because it cannot connect with the web server. I configured ssl_server.xml as required also. What else is there to do?
Windows Server 2012- SNMP - Pagefile
Hi all, Been having an issue with getting OpManager to pickup any details on the pagefile in Server 2012. Tried using the default MiBs and looked around for some others but no luck so far. Anybody got any ideas on how to do this, trying to avoid using WMI for now but may resort to it if there is no SNMP solution. Ideally just trying to find out how much % is being used of the pagefile. Thanks
Test Environment
Can we setup a copy of ServiceDesk Plus specifically for a test environment with the existing license, or do we need to purchase an additional license just for a test environment?
active directory integration
I have downloaded the latest version of SDP Standard 9.0 Build 9039. I have been struggling the last few days trying to enable Active Directory authentication. I have been able to import my users as requesters from my AD OU's. According to the instructions once I have completed importing my users my next step is to just enable Active Directory by going to Admin > Active Directory and then just checking the Enable Active Directory Authentication. When I try to log in as an imported user (making sure
run as windows service not reliable
Hi there, We've installed ADSSP as windows service with the method shown under Admin > Product Settings> Windows Service We can start and stop the service fine but sometimes it just not very reliable. if we start the service from application, the status under Windows Services not showing as Started one time the notification refused to be run manually so we restarted the service via Windows Services; things still doesn't work until we stop-start from the application Is there a known issue with ADSSP
What is the recommended procedure to update outdated/vulnerable Desktop Central components?
1) X:\ManageEngine\DesktopCentral_Server\apache\bin\openssl.exe, libeay32.dll, ssleay32.dll using vulnerable version 1.0.1i instead of patched 1.0.1j. What is Desktop Central's procedure to update OpenSSL when vulnerable versions are discovered and updates to OpenSSL are released? 2) X:\ManageEngine\DesktopCentral_Server\pgsql is using an older potentially vulnerable version of PostgreSQL (9.2.4.13091) [http://secunia.com/advisories/57974 ] and a very old and very vulnerable version of OpenSSL (1.0.1c)
VMWARE ESXI 5.5 Monitoring not working
Hi, VMWARE ESXI 5.5 Monitoring not working Need any custom configuration ? Regards Roman
Items
How is everyone utilizing the "items" feature. I see that I can add to the items list, but I'm not quite sure of the purpose of it.
Pre-deployment Activity
I have a batch file (cmd) I would like to run before running a custom install. I've tried a few different methods but can't get it to run the file. It already exists on the target. Just need to run it (creates a backup)... Any idea's? Thanks,
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