What's new in ServiceDesk Plus - MSP 8308?

Enhancements

• MSPSDP-7108 : Earlier users included in the 'Email Id(s) to Notify' field will be included for Request Acknowledgement, Resolved, Closed notifications. But for requests created through email, the email CC recipients will not be included in those notifications. Now Request Acknowledge, Resolved, Closed notifications will also include Email CC recipients.
Note : If those notifications should not include the Email CC recipient, it can be disabled in database table 'GlobalConfig' for the entry (category = 'Request_CC_Notification' and parameter = 'Include_CC_From_Email') and set the paramvalue = 'false'.
• MSPSDP-7509 : The country name 'Cape Verde' is not available in Site and Account creation pages

• MSPSDP-7111 : Cannot add container relationship to 'software' for 'workstation' in Professional Edition.
• MSPSDP-7336 : Poodle vulnerability.
• MSPSDP-7508 : NullPointerException while updating Business Rule in certain cases.
• MSPSDP-7512 : Cannot add worklog if Time Taken to Resolve is 0 Hours and 0 Minutes.
• MSPSDP-7534 : Release mail being sent daily instead of when a new version of the product is released.
• MSPSDP-7536 : Worklog not synced from ServiceDesk Plus - MSP to Quickbooks if the worklog description size is greater than 300 characters.
• MSPSDP-7548 : Backup not working if the file attachments has colon in it.
• MSPSDP-7624 : Can not download an attached file (Throwing 'file not found' in UI if the uploaded file has some special characters).
• MSPSDP-7552 : Issue while importing OUs from Shared Domain Active Directory - Violation of UNIQUE KEY constraint 'SharedDomainOUMapping_UK0'.
• MSPSDP-7573 : Sites are not listed in 'New Request' page if the 'All Accounts' is selected & if all the Incident Templates except the default template are deleted.
• MSPSDP-7576 : 'OverrideUserSite' option is not working in LDAP if department for the user is not available in LDAP.
• MSPSDP-7581 : Storage Device & Smart Phone's additional fields are not updated.
• MSPSDP-7592 : 'SQL statement is nested too deeply' exception while deleting merged request.
• MSPSDP-7597 : Multiple assets scan using ae_scan script over writes the single asset's details when the asset is scanned behind the firewall/proxy and pushed to sdp-msp.
• MSPSDP-7633 : Duplicate OUs listed in Active Directory import requesters page.
• MSPSDP-7640 : Workstations are not associated to any site during network/distributed asset scan re-discovery.
• MSPSDP-7641 : 'SQL statement is nested too deeply' exception while bulk deleting workstations in CMDB module.
• MSPSDP-7642 : Contract additional fields are not updated.
• MSPSDP-7656 : Number format exception while getting ports of a switch in certain cases.
• MSPSDP-7663 : Quickbooks integration not working after upgrading to 8307

Please contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

Thanks,
Sangeeth Murugesan
ManageEngine ServiceDesk Plus - MSP Team