Macros to pull any LDAP field?
Is there a way to pull any LDAP field in a global macro variable? I'm trying to use the comment field to store the user's mobile carrier SMS gateway as a text variable, and then call it on the SMS Settings under Admin/Product Settings/Server Settings. For instance, in this way I could send an SMTP message to %mobNo%@%comment% where %comment% could be VTEXT.COM or TMOMAIL.NET, etc. That would allow me to use the carrier's own SMS gateway to send a text to their subscriber. Also I had an issue using
Alerting on repeated failed verification or login attempts
Hi We have AD SelfService plus which is internet facing. So we want the ability to audit repeated failed verfication or login attempts and send an email to a support group if a potential intruder is trying to access multiple times. Does anyone know if this is possible? I have seen the built in reports which can be emailed daily, but I was hoping to have a solution that operates more real time. We have software that can monitor OS changes, so if I could get AD SelfService to make changes to a file
Disabled AD Accounts being imported
I am a new admin of ADSelfService Plus and I had an important question. I cannot find for the life of me the option to not import/show disabled accounts. Am I missing something or has this feature not been implemented? I saw a forum post from 8 years ago saying this functionality would be brought into the software, but has this happened yet?
How to grant "Import Requests" function to non-Admin users
Hi, I see that "Import Requests" function is available for SDAdmin role users. But I'd like to explore this function to other type of roles, like a new role I'm creating. Would that be possible? Thanks. Jack Cao
Business Rules using AND and OR
Is there a way to create a Business Rule that will use both and and or ? LIke To contains helpdesk or CC contains helpdesk and Sender is not Bob (we hate Bob) :)
Project Managers - Option to Create Projects but Only See Their Own
Hi All I'm trying to find a way to allow project managers to be able to add project but, every time I try to modify the checkmark "add" under projects, the Project Member's Allow to View, changes to "All Projects." The issue here is that we want to allow them to add projects but only see the ones they are associated with and NOT all projects. We are running ServiceDesk Plus build 9017 Enterprise Edition. Best Regards Carlos L.
Report restriction to a certain group
Hi, At present, a report can viewed by either of the following control. a. Public Report - All can view b. Private Report - Only me. Can we request for a feature or a workaround to limiting a particular Report Folder to a certain group. I have a requirement to display sensitive information to a certain group only. Thanks.
E-mail Fetching Randomly Fails
I’m demoing ServiceDesk Plus 9.0 Build 9035 and sometimes the mail fetching works fine and others where it will delete the message out of the inbox but it never shows up as a Request. Also, I’m not getting any e-mails I’ve set up in the Notification Rules (e-mailing reports works though). I've restarted the service several times and verified all of the fetching settings are correct. I’ve attached the support file. Any ideas?
Report
Can you help me build this report Daily / Weekly (I should be able to change between them) - List of All Requests (ID, Subject, Requester, Department, Company, Completed date ) - Grouped by Support Groups - Grouped – further – by o Unpicked Requests o SLA Violated Requests o Resolved/Completed Request This will be sent by email Daily / Weekly I have to decide
Backup scheduler notifications
How can we control who gets notified when a technician enters leave time in the scheduler? Right now all technicians are getting emailed when a technician puts in for any kind of leave type. Thank you.
ServiceDesk Plus - Change Workflows allow edits of previous stages if Technician has not refreshed page
(noted in ServiceDesk Plus 9018 - many apologies if this is a duplicate topic or mentioned in KB or a service pack fix - I don't have much time to search right now and can't afford to wait to log it) Build 9018 behaviour: Change Workflow enforces that once you have progressed beyond the Planning stage you cannot edit the fields (e.g. Roll Out Plan) in that stage. Under the following scenario, a Technician can bypass this security. 1. Technician 1 opens Change Record while it is is Planning stage
where to find postmaster.pid & how to set ticket ID to another starting value
Dear all, I try to follow the instructions given by another FAQ section to set the ticket ID to another starting values. However, since I use Linux/Ubunto the commands given in the FAQ (./psql -U postgres -p 65432 -d servicedesk) are resulting in an error message " could not connect to server". I'm not familiar with postgres at all, so the syntax in Linux might be slightly different.. While I tried to find out the reason I found as well the pgsql/data file it completely blockked (mode 700) but this
Active Directory: Import Single User error
Hi guys, ServiceDesk Plus Standard Edition 9.0 9035, if i try to import a single user from Active Directory i obtain this error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
API - Integration to open Tickets
Hello Guys, We are evaluating the possibility of opening requests within ondemand manage engine through XML files generated by another application for mobile data collection, would like a step by step, how to configure API.
[Solved]Remove all Audit data
Hello, I was wondering if there is a way to remove all audit data from Password Manager Pro. My colleague tried an export/import from Keepass to PMP. Due to a format mismatch, there are now passwords vissible in the audit data. The vissible data will be vissible to people who should not have access to it(outside of our department), and I want to avoid this security risk. Is there any way to resolve without reinstalling PMP or the whole server? Kind regards, Frank Barmentlo
Android App not displaying the new password fields
Hi Has anyone had the above issue? I have two users that can login and answer security questions but when it comes to changing their password the fields don't display. They are both using Lollipop 5.0 with the latest version of the app. Thanks
Display device summary page in custom application
Hi, Im developing a custom dashboard, which displays some widgets from Op manager. I need to display the detailed summary page of selected device. what is the approach to handle this. Is this support using iframe with or without login? Thanks.
Why does default reply template automatically populate the cc: field?
Is there a functional reason why the cc: field is auto-populated in the reply template? Is there a way to remove that?
url's in requests
The url that is inserted into the opening is called as http and https would be correct , how could fix this problem ? http://helpdesk.portoseguro.org.br/WorkOrder.do?woMode=viewWO&woID=2015006911
OpManager 11500 is GA ??
Hi all! OpManager Team, what is latest version of OpManager?? My OpManager says that 1500 - http://joxi.ru/gmveoKzHqGNJra But in http://www.manageengine.com/network-monitoring/service-packs.html has only link for 11400 UP: http://help.opmanager.com/read-me OpManager v11.5 Build No - 11500 (Feb 5th, 2015) http://odarchuk.com
How to get the computers list which has local user account with specific name.
We would like to generate the report which contains the computers list which have local user account with the specific name say some "xyz" Is it possible to generate the report with the above requirement.?
NetApp not showing disk info
Hi there, we are trying to monitor a few NetApp Devices in our company.. unfortunately we can't see any disk or LUN info after adding the devices. Device list: NetApp 6220 NetApp 3220 NetApp 2220 NetApp 270 NetApp 2240-2 But according to the OpManager Release Notes, this should be possible.. http://www.manageengine.com/network-monitoring/opmanager-release-notes.html After the devices are added I'm able to find them under the device templates. I already found this article but it doesn't help me..
Security update for SupportCenter Plus
Dear Customers, Today we have released the hotfix 7941. This release addresses a security issue related to the SupportCenter Plus application login page. Customers can download this hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Further security issues can be traced in our connect forums https://connect.manageengine.com/groups/security-updates with a Hash tag of securityupdate-scp , users can subscribe to this link to get notified for future security
Hotfix 7942 released
Dear Customers, We have released our new hotfix 7942. Existing customers can download the hotfix 7942 from the below link http://www.manageengine.com/products/support-center/service-packs.html New features in this release Features/Enhancements : Sl.No Feature ID Description 1 9991 Column Search and Column Customizer options are available in the left side of the list in Products Module 2 12467 "Clear all" notifications option provided in Notification popup 3 12515 Option to add inline Images
Retry failed downloads
My server often fails to download patches, and if I go in manually retrying failed downloads, eventually they succeed. Is there any way for the system to automatically retry failed downloads, or does it only try once? Thanks for your assistance.
Problem in Change Password More detail
Random users are getting "Problem in Change Password" it is random but comes in waves and have not found a way to reproduce it on demand. Any way to get more detail to try and track the issue.
user in group administrator in computer
I would like to get a list of all users who belong to the group 's administrator of computer in all computers that I have with desktop Central. If possible ?? Thanks
Unable to edit & save previous time entries
We just upgraded to build 7941 from 7938. We installed the incremental build 7939 and then upgraded it to 7941. This morning, one of our techs discovered they we're unable to edit the previous existing time entries. I was also able to reproduce the issue. Is this an known issue?
Trigger action on number of processes alarm
You can trigger set actions on service monitor, but not seeing them on process monitors. Is there a way to trigger an action (cmd) based on the number of processes? We are fighting an issue with php-cgi.exe on our IIS box. We are trying to narrow down the faulty code or other issues, but it spawns only about once per day and we have yet to isolate. In the meanwhile, IIS becomes unresponsive when the number of php-cgi's start going wild and restarting IIS or recycling the specific sites application
Unable to add domain in user management
We just purchased this software and when trying to add a domain under user management it says Domain already added. I don't have any domains listed. Please advise.
mail fetching from exchange 2013
just migrated our 'support' email account from exchange 2007 to 2013 server. unable to link servicedesk back to receive mail from the mailbox. tried everything I can think of in terms of receive connectors on new exchange box. tried linking service desk using ports associated with all existing receive connectors. (not totally familiar with new exchange system yet) confirmed correct username and password for support account. out of ideas and needing help now. unsure whether the problem lies with servicedesk(unlikely)
email reply by unassigned technician
I have looked over notification settings and cant seem to see what i need so thought i would ask you lovely people ( flattery gets you everywhere ) We have a team of Technicians, When a request is raised no technicians were receiving email notifications. I created a group and placed them all in there and selected the following: Now the techies receive the emails but when they reply via email the ticket does not get updated. If i manually assign the ticket to the techie they can reply via the
Category field mandatory for requesters
Hi, How can i make the Category field mandatory when submitting a new ticket? We are using Servicedesk 9.0 Build 9035 Thanks
After 9035 update
After we did the update the admin tab is now just a big listing. Which makes it much tougher to find things. Is this just a setting or an issue with the update. As we have the latest version installed for another department with no issues. This is how it looks now.
authentication problem to login as technical help
hi i have problem to log on to admanager as help technical i dose create . when i want to log on by default help technical , have no problem . but when i use my technical on domain that not going to log on . please help me to fix my issue . thanks alot Amid
AD Manager Delegation Problems
To whom it may concern, I've got an issue relating to logging from our domain technical. As far as we're concerned users in which are made by AD manager itself can log on,whereas our own modified users don't have access.How can this issue be fixed. Please reply me back ASAP Kind Regards,Romina
Does Support Center Plus support Windows Server 2012 R2 & SQL 2012 yet?
I'd like to find out if Support Center Plus build 7941 supports Windows Server 2012 R2 & SQL 2012. Also, are their migration instructions for a smooth transition? Also what are the initial prerequisites to make sure the server is configured correctly prior to migrating the data.
EventLog Analyzer Ver.9 - Unable to add AD users
Hello, I've installed EventLog Analyzer Ver.9 Free version, in a Windows VM, but I'm unable to add AD users from web console manager, I don't see the Import to AD link, what's the problem? Thanks to all ItStaff
Support Center Api: getRequest does not seem to pull request when I specify a supportRep
Hello there, Here's the url I'm using to try to get open tickets for a specific support rep: http://<server-name>:<port>/api/json/getRequest?apikey=<apiKey>&status=open&category=" & txtCategory & "&supportRep=" & txtsupportrep Unfortunately I'm getting the following error: {"response":{"result":{"status":"Failure","statusmessage":"No support rep with the specified name exists.","statuscode":"5006"},"uri":"/api/json/getRequest"}} The funny thing is all the support reps I'm trying to pull the open
Backup error!!! please help me
We get the following error when the scheduled backup fails. What do I need to do to fix this? Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.addEntry(SDBackUp.java:2224) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2091) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2064)
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