RADIUS user authentication configurability?
The RADIUS configuration screen in the UI doesn't allow: multiple server names/IPs customization of the NAS identifier attribute This makes it pretty inflexible. Can this be configured more granularly in a file somewhere? Also, how can the timeout be relaxed? Our RADIUS does SMS-based two-factor auth so some extra time is needed. A 60 second timeout would be good.
Mib browser precedes every 'get' with 'get sysObjectID'
In SNMPv2c mode a 'get' works fine. In SNMPv3 mode a 'get' causes 2 'get' requests. The first 'get' is always for the sysObjectID. e.g. below the 'get' is for 'nstAgentModuleObject.0' which works but preceded by 'get' sysObjectID.0 Why is this happening? Output ====== Sent GET request to 10.186.50.51 : 161 sysObjectID.0 .iso.org.dod.internet.private.enterprises.netSnmp.netSnmp Enumerations.netSnmpAgentOIDs.10 nstAgentModuleObject.0 2
Change Management - Status Change Comment Box
It appears in some of the forum links that this had a issue ID of SDF-57122 However, when I search the issues it doesnt exist. I'm guessing it was implemented, did it break, or am I not finding how to turn this off? When I edit the template, I do not see anyway to turn this off (the field has mandatory, but hovering over doesn't give the pencil like it does other fields)
deviceExpert with Palo Alto
Hi i can't add Palo Alto device to DeviceExpert get error Entered into the enable login mode successfully. set cli config-output-format set Nullhelp thx
Cannot find AD sync
Every 4 hours our PMP is syncing to AD and importing some users and groups, but I need to change what groups are synced and can't find the settings anywhere. Admin > Active Directory > View Synchronization Schedules doesn't show anything. In the Audit > Task Audit section I can see that "AD User Schedule for Domain -DOMAINNAME" is happening every 4 hours and when I delete a user it will come back after the sync, so it's definitely happening. Any help you can provide with tracking down this schedule
ADSelfServicePlus : BackGround Customization
Hi, I saw lot of possibilities for customization but no one for background color change. Is it possible to do so on all the pages ? Thank you Lucien
Task templates should automatically update tasks in Service Catalog/Incident templates
We're using SDP 9036. We use task templates religiously. We noticed that when we update a task template, the task is not updated in the Service Catalog/Incident template where the task is used. We have been updating our task templates, but they have not been updating where they are used. This needs to be fixed. What's the point in having a task template if the task is not updated in the templates where it is used? This really needs to be fixed.
Backup fails because file exceeds maximum ZIP file size
When trying to run a full (not trimmed) backup in preparation for migrating SC+ to a new machine, the backup produces an invalid .data file because it has reached the maximum file size for ZIP file (4,294,967,295 bytes). SC+ build 7936 32-bit running on Windows 2003. How can I overcome this or work around it?
iPhone Push Notification
Has anyone installed the ServiceDesk Plus App on the iPhone and had push notifications work?? I cannot get Push Notifications to work even though they are enabled in the Notification Centre
BGP traps issue
Hi all, i've installed the last version of opmanager for testing the cisco bgp trap processor. i've imported all the necessary MIB imported that traps from the CISCO-BGP mib the issue is that only for bgp down opmanager issues alarm and alert ( with e-mail sending and so on ) but for bgp established ( bgp up ) opmanager fails to identify the trap at all. i have same issues with other snmp traps that are not default in opmanager ( wanted to monitor an UPS that is not in the default list, imported
How to customize mail alert in OPManager
Hello, I would like to customize mail alert sent by OP Manager, mainly the link attached in the alert pointing to the server. At this moment in the link the URL is referring to the FQDN of the server where OP Manager is installed. I would like to change this link in order to reflect the URL customized for our monitoring tools by replacing the server name with URL customized, which should be great in case of server replacement with another name. How can I do it? Thank for your help Philippe
Services Affected = Where are those defined
In Change Management there is an option to assign "Services Affected." Where is this field defined and how does it relate to Incidents and Problems? Thanks, Adam
Opmanager will not start
Hello, I'm running Opmanager on a virtual machine in a Hyper-v setup. Something caused the host that this Opmanager server is running on to get turned off. I restarted the server and it came up fine. Initially the Opmanager service appeared to launch correctly and be working. However a day later I began getting an error message basically stating it couldn't get the devices details for every device. I tried to stop the opmanager server and restart it to see if that would help. I also rebooted the
Trying to deploy a file/folder operation configuration
Hello, I just upgraded from build 90066 to 90135 yesterday. I am trying to deploy a new File/Folder Operation Configuration by computer as I've always done and am now getting a prompt for a password with my user name showing. I entered it and nothing seems to be happening. What's going on here? Is there a new setting that I am unaware of in build 90135 or is this a bug? Thanks, Eric
Pass Through Authentication
Hi, Looking at rolling this out to my users, but having an issue with SSO. I am successfully authenticating against AD which is great, but to put the icing on the cake for my users, I would really like to get SSO working. Well it isn't. Computer account seems to be configured OK etc. In the sso log, the only error (what I assume to be error) is the following. 2015-03-13 11:25:06: at java.lang.Thread.run(Unknown Source) 2015-03-13 11:25:06: jcifs.smb.SmbException: 0x80000005 Can anyone help say if
Hovering over the subject of a ticket shows the formatting code
In Internet Explorer 10, I hovering over the subject of a ticket to preview it. currently, after updating to 9038, this does not show a properly formatted preview, but shows the formatting instead. <b> Request ID: </b> 96000 <br> <b> Category: </b> etc. etc. instead of Request ID : 96000 Category: - This is happening in Internet Explorer 10 for sure. Chrome seems to be working fine so far.
How to remove a default field from the Incident template
I need help to remove a Default field from the Incident Template of Service desk plus tool, can anyone help me out.
Want a empty space as default setting for Empty fields in Reports
WIthin reports of SDP-MSP, there is a custom setting to allow you to pick whatever value you would like for empty fields. However, the one logical value one would want, you cannot do....at least not with the version I am using which is 8106...yes, I know, old. There HAS to be a way to put a blank space in the column if there is no value. Can someone give me some ideas of what to try? I do not want "Empty" or "Blank" or "none" or "Null"...I want "". Thanks MIke
cost of software
hello! about month ago I saw banner on general site - it was something like "SDPlus free, +Assets 395$, +something elce 995$" or something like this. after that, I install a free version and start to work with it to understand is it fit for our business or not. Our specific is that we are not only IT support company, but many random jobs like constriction, purchasing etc. I worked in IT support company several years, so, software like ServiceDesk Plus is much closer for me instead common job-organizers
need help with reports
Hello! several days ago I saw forum with on-demand reports, where users ask for help with specified reports and other users or support team provide them with codes - is it possible to have same help now or it was disabled? spent two hours for seeking and no result :( I need report about authors like "site-author-phone number-mail" please help :)
What setting in the Self Service portal is generating this email?
Dear Legal Counsel, Suddenly when I scan the AD, my new users are receiving this email. I did not make any configuration changes? Please find your self-service login details for ManageEngine ServiceDesk Plus, a HelpDesk application. Using this you can submit IT Sys admin related issues, track status of your issues, update issues submitted by you earlier and can search knowledge base to find solutions for frequent issues. Login name : lXXXX Password : lXXXXX The application can be connected at
why is Netflow analyzer listening on port 22?
Hi, we noticed that the java process that is responsible for Netflow analyzer 11 is listening on many ports, including TCP 22. When we telnet on it we receive the message "SSH-2.0-Network ConfigManager SCP Server". 1. Is there any reason it should be started? 2. If it is not needed, how can we disable it? Regards, Borut
issue with GINA windows client installation steps
Hi there, there are some issues with the provided documentation for GINA client installation (Windows). First, the ReinstallAgent.vbs file located on the ADSSP server: C:\ManageEngine\ADSelfService Plus\bin It has a typo on line 26: bmpImgPath = argss.Item("IMAGEPATH") It's supposed to be: bmpImgPath = args.Item("IMAGEPATH") --> note the extra 's' on the original one Second, according to the documentation on your website: https://www.manageengine.com/products/self-service-password/self-service-password-help-docs.html
ServiceDesk Plus (Standard) Service Categories
Hello, This product has been very flexible for our organization, but I'm having difficulty with the service categories. I have been able to re-name some the original items in the list of service categories, to specific groups that meet our needs For example: Application Install has been renamed to Group 1 Services User Management has been renamed to Group 2 Services Etc. However, if I create any additional service categories; from an item that was not a previously created category (that was part
Adobe Security Bulletin - March 2015
When are the new versions of Adobe going to be released as templates? I have checked several times and I still don't see them yet.
VM Disk Usage
When a server (VM) is discovered automatically after discovering an ESX host, there doesn't seem to be a way to see the disk usage on the local C drive, D drive, etc. After discovering a physical server for example, you can see the pie chart and run historical data for each of those local logical drives. Is there any way to monitor the VM using SNMP or WMI in addition to the VMWare aspect, in order to read report on that data?
Dynamic Mandatory Field
Hi, Is it possible currently to set some fields mandatory based on priority or any other field selected, like we would like to have one business justification field mandatory if requester selects high priority. Please let me know how can we achieve this. Regards, Faisal
Missing Patches from Supported List
Hello - These two patches seem to be missing from list of available patches to deploy March 10, 2015 update for Lync 2013 (KB2956174) Update for Microsoft Outlook Social Connector 2013 (KB2737996) It may be the DC doesn't see that these are supported, but my windows update shows them as being missing. I do have LYNC 2013 installed Thank you Daniel
User survey for Changes
Hi. At present there is a survey that is limited to the handling of requests. Running change management I would like to be able to perform spot surveys after completion of change requests made. I have no interest in the standard incidents being handled and the questions I would ask would be different to those asked by incident/problem management. How difficult would it be to have separate surveys for incidents and changes handled by the team?
problem - REQUESTERS have no SITE assotiation
REQUESTERs don't have SITES. when I tried to fill field SITE in edit REQUESTER - it's possible, but disappearing after saving. when I created new user with adding SITE to it (test), it possible to view in detail view, but not visible in LIST VIEW. without connection to the SITES requesters is like a mess and, when creating new incident, SITE not choosing automatically after choosing REQUESTER. please advice me about this problem... I connected attach in which possible to view the sample - in detail
Manage Engine EventLog Analyzer Web interface stops working when Server is logged out.
Greetings I have a pretty odd one here. I currently have ELA installed on a windows server 2008 R2 VM that is running ELA version 8. When I am consoled into the VM and logged into it ELA seems to be working fine. I can get to it from the web browser on my laptop, Alerts appear to be working fine, etc... The second that I log out of the Server everything seems to go haywire. The Alerts stop working, Web console stops working. Any help with this would be greatly appreciated. Thanks
Changing Subset of Interfaces to WAN Interfaces
I would like to change a few router interfaces in Opmanger version 11300 from Ethernet interfaces to WAN interfaces, so I can run the WAN interfaces report, but I am unable to do this under Admin / Interfaces Templates. I have seen the how to, which makes all Ethernet interfaces WAN interfaces via a change to the SQL WAN interfaces table. But I don't want all Ethernet interfaces to be WAN interfaces. Regards Bill
Optimizing performance
I want to enhance performance of SCP, what do I need to do that (such as performance guide of Service Desk Plus)? Thank you
Server IP Change
Dear Support Team. As queried in this thread ( https://forums.manageengine.com/topic/ip-not-binding ), actually i have migrated OpManager VM(plugins integrated) from one data center to another and now i have to change the IP Address+Hostname of the server, kinldy guide me how to do this. Also MSSQL database server is running on the same machine. Your kind help is appreciated. -- Thanks, Muhammad Abubakar
Access to Requests by Category/SubCategory/Item
We would like to have the capability to allow a user to view requests that are identified by the Category / SubCategory / Item. So for example we have a Program Manager that is responsible for our eCommerce service. We would like to have requests where the Category /Subcategory / Item are set to Infrastructure / Systems Engineering / eCommerce be viewable by the Program Manager. Another viable solution would be that users who are added to the request via the E-mail Id(s) To Notify field are given
Custom Fields in Project
It would be helpful to allow for custom fields in projects. Things like priority prioritization, or project #, etc.. could make this a useful tool. The use of Report for project has already been brought up, but seems to be a requirement to me.
Service approvers list
I have two fields of approvers " Department & reporting to" and I need to add more kinds of approvers Such as " GM, CFO,CIO ,... " . I don't know how to do that
SLAs based on the category
Is it possible to setup SLAs to be based on Category of the incidents?
Remote site agent install
Hi Is it possible to push out the DC9 agent to a remote site without user intervention? We have a number of sites that we don't have remote control access to the pc's (Win7Pro). Sites are small (<5 machines and in workgroup mode) , users do not have local admin rights. IP addresses are known so is a local admin account password. We recently trialled another product which allowed an out bound install by opening up a couple of ports on the remote site firewall , forwarded to one pc at a time. A push
how can i access the database of netflow v9.9 (POSTGRES)
Dear all, I would like to know how can I access the database of netflow v9.9 Note that the database type used is POSTGRES. Regards,
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