I've a problem with ticket request via email in Service Desk Plus.

I put the all information related the incoming and the output email server, but when I saved the following message appears:

FAIL: The e-mail settings have been successfully saved. However, an error occurred while trying to verify the connection to the mail server - Problems connecting to the e-mail box.

I'm using the gmail and the outlook.com.

Could you help me?

Thank you very much.