We have a third party handle our level one tickets with two groups, level one and escalation. Today I added a group for our technicians, level two group, and wanted to see if there was a way a business rule could be set so that if technician = one of our techs then it will be assigned to level two group. The level one company is having issues in the reports they run because our technicians are "bleeding" into their groups.

Thank you,

Daniel Price