ServiceDeskPlus Pickup Request - Auto set the Group
Is it possible to autofill the group option when you choose the 'Pickup' option for a request?
I have 3 support groups with roughly 5 technicians in each.
Service Desk:
Audio Visual:
Infrastructure:
Service Desk:
Audio Visual:
Infrastructure:
So if a Tech from Service Desk picks up a ticket, can you autofill the Group field to Service Desk?
Cheers,
Craig.
Craig.