Some sort of option or function to give the customer a free 30 minutes and count it in the costs.
Example:
Customer had two hours work done on a ticket from a technician which cost €10 per hour but it wont cost the customer €20 because the first 30 minutes were free so the costs need to be modified to that criteria of 1 hour and 30 minutes.
If anyone Could help Thx.
:)
Have a nice day