Hi all,

 

I'm just wondering how different SysAdmins here use Service Desk Plus. For instance, our model is to have the Helpdesk/ServiceDesk create an incident and if the incident needs to be worked on by another tech team a task is then created to them.

 

After that task is complete and nothing else needs to be actioned the "tasked" technician closes the task and resolves the incident.

 

From reading the manual, it looks as though SDP is more geared towards assigning the request it'self to another team.

 

I wondered how others in the this forum tend to use the application when assigning work to other teams.

 

Cheers

 

 

Greg