9101, option "Allow Automatic Generation of API Key"
Does it mean that all NEW requesters/technicians will have automatically generated API key to allow access Mobile App? What to do with our few hundreds current users? Do i really need to generate this api key manually for every current user i have? Documentation says nothing if "Allow Requester(s) to access Mobile Application" will do all things, although set default to "yes".
HAProxy Monitoring Support
The HAProxy load balancer has a stats interface that provides a CSV output. It would be nice to have an HAProxy service monitor that can simply parse the CSV output for monitoring. http://www.haproxy.org/download/1.5/doc/configuration.txt (9.1. CSV format)
image support for announcement
Hi there, I'm currently using SDP build 9041 Is the newer version supports embedding images when I create an announcement? We created a new announcement this morning (contains a screenshot) and email it to everyone, and realized that the image is missing from the email and formatting was off when viewed on the portal itself. Thank you for your advice.
Installation Issue V11.5
OS = Server 2012 Std I had been running Version 9.1 of Opmanager since its release without issue, it had been incredibly trouble free. I have uninstalled OPMgr 9.x to begin with a clean installation and fresh DB (following an entire tech refresh). When I try to install OPmanager V11500 64bit I get an InstallShield error "An error (-5001 : 0x80070002) has occurred while running setup" "Please make sure you have finished any previous setup and closed other applications. If the error still occurs,
Polled Attribute Data is not being Persisted, Reporting not working correctly
Our AppManager11 server appears to not be persisting polled attribute data for some of our monitors. When viewing a monitors polled atribute data from the monitor page, and when we click on a 7 or 30 button to view the report for historicals on the polled data, the page says "No data is available from X - Y" but when we switch the view using the drop down box in the "History Data" page from "Last 7 Days" to "Show Polled Data" we can see there is data available. We did review this FAQ question titled
Updating ME in CLI Ubuntu Linux issues
I'm having trouble updating to the latest version of the helpdesk using linux. I'm using the instructions found here https://www.manageengine.com/products/service-desk/help/adminguide/introduction/upgrade-service-pack.html but no matter what I type I get an error that it can't find the update file. I've moved the update file into the bin directory even to no avail. Any help?
ADSelfService Plus 5.3 Build 5300
Hi, We are glad to announce the release of the latest version of ADSelfService Plus – 5.3 (build 5300). This new version introduces ‘Help Desk Assisted Self-password Reset and Account Unlock’ along with some major enhancements and bug fixes. Features: Help desk assisted self-password reset and account unlock using Active Directory attributes as security questions to verify user identity. Enhancements: Updates Java Runtime Environment package to version 7. Supports TLS 1.2 for heightened security.
Password history enforcement
We have deployed ADSelfservice Plus and are using it successfully. However we just discovered what could be a major issue. It appears the product allows users to re-use passwords, because it doesn't look at the AD password history. I found and checked the box on the Policy Configuration screen, under Reset & Unlock, that says "Enforce Active Directory Password history settings during password reset", but it doesn't seem to work. In testing I can reset a password, then run again to reset to a new
Service DeskPlus improper identification of Exchange Management Console
Hi there, We are trying to get everything configured correctly and have been running into a few issues. Right now our intern tells me that the asset management side of it is identifying all the installs of the Exchange Management Console as being under licensed, however our Exchange Server installations appear to be compliant. We just need some clarification on this. Also, we noticed that Virtual Machines (all are Hyper-V Virtual machines) are not identifying which host reside on. This is useful
Unable to see a flow's source port
Hello I am very new to NetFlow Analyzer (so this issue may well have an easy fix). I am trying view sets of flows under the "Conversation" tab. In the example below, I am viewing traffic under a certain IP group named "Server Traffic" involving only local address but the problem remains when analyzing IP groups consisting of global addresses. In the attached image, you can see that I have two columns labeled "Port" and "Dst Port." I am assuming (incorrectly?) that the "Port" column is supposed to
Password Reset Schedule Failure
I have setup a Schedule for password resets. However it just fails, no messages, no errors, not even in the audit log, it just does nothing any ideas?
service requests vs incidents
Is there a way to merge an incident with a service request.? we have responses to service requests coming into the service desk as incidents and we are unable to merge them with the service request waiting.
Completed Approvals Being Regenerated into Pending Approvals
We are working with Servicedesk Plus (Ver 9.1 Build 9100) and we are having an issue with Approvals for Service Requests. Through testing I have concluded that every time a technician performs an update to the “Resources Info” section by answering the customized questions for any given Service Request, and then saves the request, this puts the request into an “on hold” status. I’m not sure why this happens, but once the request is in the “on hold” status it wipes out the prior approvals that were
[Applications Manager][Latest release] v 12100 is now available!
ManageEngine Applications Manager's latest release, version 12100 is now available for download. Though a minor version upgrade, this release adds three new features through monitoring capabilities, along with a few enhancements to existing features: Resin app server monitoring: Provides a better insight into Ceph storage environment, by measuring metrics like overall health and availability, OSD Status, Placement Group Status and storage capacity. Read more> Ceph storage monitoring: Tracks Resin
Powershell Custom script Error!
I've been grappling with this issue for a few days now, and can't seem to figure out what is causing the permission issues that Manage Engine is having when attempting to run my powershell custom script. I've used the same variable calls as well as powershell custom scripts successfully on new user creation, however when i'm attempting to use custom scripts at the end of the modify users templates i'm getting permission issues. For example i'm attempting to create a new folder upon the execution
Interfaces in virtualize OPM enterprise model
I have build an OPM enterprise system on VMWare (all devices in this model are virtualized by GNS3 and VMWare ). In OPM (both Central and Probe), when I select tab Network -> All Interfaces, I cant see any interface in my model (It shown "No record to views"). Is this normal? If I build an OPM model in real system (not virtualize), can it monitor all my system's interfaces?
adding HTML comment block in solution
Hi there, SDP build 9041 As the subject says. When creating/editing solution, if I typed an HTML comment block, it won't appear after saving. If I edit that solution, that code is gone. example: Add this block of code in the solution: <tr> <td nowrap="nowrap" class="fontBlackbold" align="right">Username</td> <!-- sd-11880 Loding domain list To login AD authentication or local Authentication --> <td nowrap="nowrap" align="left"><span class="fontBlack"><input name="j_username" type="text" class="formStyle"
How do i configure Email Alerts in Opmanager??
Dear All, I am trying to configure the email alerts in Op manager when a Node get down or any thing happened and it should generate alert and send to email. I have already configure the Email Relay settings in Op manager but the email alerts are not working fine. Please can any one help me in this regards? Many Thanks Saroop
Purchase Order From Email
There should be a way to send the email to the vendor of a purchase order from the technician's email address. That way if the vendor responds, they email the tech.
PostgreSQL is taking a lot of space in Firewall Analyzer
Hi, We have Firewall Analyzer running on Linux OS with FWA version 8.0. We observed that pgsql database is taking a lot of space. Also even after changing the database storage option to 1 month from 2 month space is not getting free. Any solution? Thanks in advance.
Firefox 39 refusing to connect to web admin
Starting with 39 version Firefox has removed support for SSL3. IE11 did this in April. Soon there will be no modern browser to connect to EvLA management panel. I'm connecting with IE9 for now, but soon we might upgrade to IE11. Are the plans to update security of EvLA to use TLS? Can i somehow disable SSL and connect via plain http to the management panel?
SDP On-Demand - how to reset requestID to start from a 6 digit number ?
Hi, I am looking at using ServiceDesk Plus, Cloud on-demand version. I want to know how I can change the requestID to start from a 8 digit number eg start from 6000000 and then increment up from there ? Is this possible ?
Login issue after upgrading Netflow Analyser
Hello, I would like to seek your assistance after I have upgraded Netflow Analyser. The old server was running Centos 6.3 and Netflow analyser 9600. Now, it's running Centos 6.6 and Netflow version 9860. After upgrading, I could login by account admin without any issue. If I use an Operator account, I could open the page but after filling username/password, it raises error "Access to the requested resource has been denied" as below. Could you please instruct me how to deal with this issue? Thank
Errors When Accessing SDP with Firefox
It seems the newest release of Firefox includes an identifier for the "logjam" vulnerability, which is causing an error when attempting to login to our ServiceDesk Plus server. The error is: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) Any suggestions? We're not having the error with Google Chrome. We're running build 9046.
Google Chrome support for SDP On-Demand while single sign-on is enabled
Hi all, Is anyone able to get manual login prompt authentication to work while having single-sign on functioning? We have SSO working on IE which required an edit to an iis config file to bring SSO to the top of the list. Then, when using Google Chrome to try to authenticate, it does not accept the login and only produces an event log entry that does not show a domain.
How can I attach a temporary non-IT asset and pictures to a Request?
Hello, I receive a "Request(s)", that I need to assign a temporary asset too. I need to document when the Requester has the temporary asset. How do you do it from the "request page" and can I run reports showing an asset and all it's users with time frames? I also need to add pictures and documents to a request to show work that has been completed. How is this done? Thank you
Monitoring by agent
Can anyone tell me if the ManageEngine want to create a monitoring agent to OpManager. Thanks.
Service desk Plus Mail Fetching Exchange 2013
Currently unable to fetch mail from Exchange using IMAP port 143 get this error Error while connecting to mail store: javax.mail.MessagingException; nested exception is: java.io.IOException FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox:[null] Any help with this would be appreciated
Adding users/requestors
Is there a way to add the users/requestors myself? I do not have AD FS, nor SAML. I would like to import from a CSV but setup username and password for each so the end user does not have to create a ZOHO account. Is this possible or do the users have to create a ZOHO account to sign in? I have several domains on google for work but we have not migrated their email accounts from the old server to google for work domain. Any suggestions or recommendations? Thanks
Locking Down SLAs
Is there a way to prevent technicians from changing the DueBy Date?
ServiceDesk Plus License Downgrade
Is there a process for downgrading the Pro license to Standard? What features would be lost and are there any database implications? We are no longer using the Asset Inventory features of the system and only rely on the request/ticket management features. So we do not want to lose any of that information. It looks like just annual technician subscriptions are needed & cheaper to boot. Thanks
Pull in Item to the subject line
I am making use of the template function and one of the templates I have setup is for password resets for our various systems. I have the "Category" setup as Password Reset and a sub option "Item" setup as a drop down with the various systems. I have also setup a subject line which reads "Reset Users Password" however I want to know if it is possible to have the subject line pull in the "Item" drop down. So for instance I thought it would read something like "Reset Users Password $Item" with the
How to retrieve the ID of the last reply
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I need to retrieve the conversation ID from a request. When I use the "getConversations" API method, it only gives the ID of the first reply to the request, whereas what I need to retrieve is the ID of the last reply. Is there any way to do that ? Any help is much appreciated.
Adjust Report Format
Is there a way to modify the columns in the reports, ie. make some larger and some smaller in width? Thanks Tom
Bad Notification Message When Linking Accounts Fails
Hello ADSelfService, We have a IBM AS400 system and would like to give our users the possibility of reseting/unlocking their AS400 account's with the self-service functionalities. When trying to link accounts, the system throws a bad message if a user enters the wrong credentials: {"TEXT_KEY":"ads.common.error.invalid_credential","SEVERITY":"severe","ERROR_CODE":7,"ERROR_KEY":"INVALID_USER_OR_PASS","DISPLAY_TEXT":"Invalid User Name or Password"} The normal user won't understand what is going on.
deploy question
When i press the deploy immediately button , The deploy waits the 90 minutes anyway ?
Is it possible to unassign a request through API ?
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I am trying to assign and reassign requests, so basically changing supportReps within the same group and sometimes from one group to another. To do this I am using the "updateRequest" API operation., So here's an example of what I want to do: I have a request R. It is currently assigned to group G1 and supportRep S1. I want to assign it to a group G2 and leave supportRep empty. For this reasons,
Report for incidents/requests per workstation
Hi, I would like to be able to run a report against all workstations that shows requests and incidents linked to them. I can see this as a canned report or find a why to build it with custom reports. Can you please help. We are on a MSSQL database. Thanks
Change the details in My Request Summary
Hi, I want to change the sections under My Request Summary block in the requester home page. Now the sections under this area are Pending, Awaiting Approval Waiting Update. I want to change these to Open Request and Closed Request. How can I do this ?
Dynamic columns
The columns in most of the summary views need to be dynamic for resizing and reordering fields. Often times, critical information is simply cut off and you can't read it without drilling into an item for further detail. Jeremy H. Danville, CA
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