Setup / Config guide for a new users?
Hi,
We're brand new to SDP and have just installed it. I'm wondering if there are any tutorials (videos, documents, etc) that explain all the different features and how we go about setting up a basic help desk.
We have the Email Scraping feature working but that's as far as we got.
I know there was a wizard that came up when we first installed it but we had to bail out when we had problems with the email settings. Is there a way to rerun that wizard?
Then if there's any other documentation on how we setup techs, groups, queues, email alerts, etc. Anything would be great at this point.
Thanks!
We're brand new to SDP and have just installed it. I'm wondering if there are any tutorials (videos, documents, etc) that explain all the different features and how we go about setting up a basic help desk.
We have the Email Scraping feature working but that's as far as we got.
I know there was a wizard that came up when we first installed it but we had to bail out when we had problems with the email settings. Is there a way to rerun that wizard?
Then if there's any other documentation on how we setup techs, groups, queues, email alerts, etc. Anything would be great at this point.
Thanks!