Using the Opmanager API
I've been trying to use CURL to access the Opmanager API to put devices into an unmanaged state. The code I've been using is: curl -vv -X POST "http://its-opmp-001/api/json/device/setManaged?apiKey=<from Admin RestAPI page>&manage=false&name=its-log-001" To which I get the following response < HTTP/1.1 200 OK < Server: Apache-Coyote/1.1 < Set-Cookie: JSESSIONID=E629D5D4BD5F7B55FFBCCBF30A11AE69; Path=/; HttpOnly < Content-Type: application/json;charset=UTF-8 < Transfer-Encoding: chunked < Vary: Accept-Encoding
Report results dissapear
When I run any report the report results appear on the screen for just a second or two and then disappear. I then get the message "No data available for the specified criteria." I have checked my domain settings including my domain controllers and they are correct.
Legal notice Font
Is there a way to change the Legal notice font size? it is wicked tiny and hard to read on the systems that it is deployed on?
setting up SSL via tomcat/adssp
So, I've created a new java keystore using the keytool app, I've imported our companies public and signed certificates to that keystore. I've copied the keystore to the /conf/ folder and renamed it to selfservice.keystore. I've adjusted the server.sml to point to the new keystore and added a few recommended options to get our certs to load: <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" name="SSL" maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
Trying to implement SSL for ADSSP
So, I've created a new java keystore using the keytool app, I've imported our companies public and signed certificates to that keystore. I've copied the keystore to the /conf/ folder and renamed it to selfservice.keystore. I've adjusted the server.sml to point to the new keystore and added a few recommended options to get our certs to load: <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" name="SSL" maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
Problems Updating Secutiry Que & Ans from IE
Hello ADSelfService, IE is a commonly used browser in our environment, and in the majority of cases, some users are restricted to use other browsers to access the network where our ADSelfService Server is installed, whitch makes IE a very important browser for this tipe of users. We noticed that users aren't being able to update their Security Q&A from IE, but in turn, if an other browser is used (i.e FireFox) they manage to update the Q&A. Is there a way to troubleshoot this? Thanks & Regards,
AD Self Service Plus icon missing
After installing the product on a 2012 server, it ran. I made changes that would allow for SSL. I had to restart the server in order to complete the changes. After I shutdown the AD SelfService Plus server it would not come back on. Then I remembered I had set it to run when windows starts. So I rebooted the entire server. It still will not come up. I looked in the install directory, but there are no exe's to run. Additionally, there is no program called AD SelfService Plus in the start menu.
Password Expiry Notification test email?
I have had the password notifier setup for a few years now without issue, getting ready to update the email verbage and was wonder if there is a way to send myself a test message with the updated verbage from the notifier to see how the format looks in email? thanks in advance! -Kevin
Patch Tuesday 2015 - Patch Install Failures
Good morning, we've found 4 patch updates that are consistently failing, on multiple servers: ===== Patch ID 5000068 BulletinID SP-019 This patch has been installed on a server, rebooted twice. Desktop Central sees it as needed still, the technician deployed it again (through DTC). The technician rescanned the computer again, and DTC still sees it as needed. ===== Patch ID 18070 Patch Name Windows8.1-KB3046339-2012R2-x64.msu Updated On Jul 14, 2015 BulletinID MS15-068 MS KB 3046339 Hyper-V update.
Suggestion - Add "Computer Workbench" to keep focus to single collection of Computers
One of the more bothersome issues, our DTC users frequently have to deal with, is after having selected a Custom Group, or even Domain group of computers to work with (such as from the patch management tab), they will click on one of the computers to expand the details, and if they try to return back to the collection of computers they want to work with, they are back at the start, having to again filter from all computers, back down to the, custom group or domain etc., that they started with. This
Change Management: Standard Change Request workflow
Hi all, We're implementing Change Management and, as you know, there is some debate about whether a standard change request should spend its live-cycle as a service request or be converted to a change request. There are arguments on both sides, and I understand the matter to be subjective. We would like to use SDP to track our standard change requests. We've defined our normal change request, leaving it primarily as it is by default. However, what can people recommend for the Std Change Request.
Attribute
Tell me , is it possible to add a third-party account attributes , besides those already mentioned? Imort configured through LDAP. For example I would like to take the value attribute thumbnailPhoto and get photos of the author requests
HOW TO MONITOR PALO ALTO FIREWALL
Dear Sirs. we are using a FIREWALL PALOALTO as a firewall core. we are using OPManager Ver. 10.0 and at templates Paloalto does not exist. we has downloaded the next file from internet: PaloAlto4020.xml would you be mind telling me how to include PALOALTO at OPManager template to monitor this equipment, please? is it usefull the file: PaloAlto4020.xml? this file was taken from the following link: https://resources.manageengine.com/resources/resource/palo-alto-4020-pan-template waiting your sooner
IE 8
Hi, When you register a query in the browser Internet Explorer 8 instead of a single query is logged in the system of two identical right. The Service Desk Plus displays an informational message "for IE 6 and IE 7 is not fully supported. Some features may not work properly." If you are using a browser version 11 or other browsers such duplication does not occur. Question - why the system issues a message when you use IE 8, and why there is duplication of requests? Compatibility Mode is disabled.
Unable to get proper data for Ifindex5
Hi , I am using essential (free edition) of Netflow analyzer 11.0 , with Router Mikrotik 750GL , WAN cable connected to port 1 and LAN cable connected to port 2 which goes to another switch. I am getting proper as per my requirement , upload details with proper LAN IP address (Src IP) and WAN address (Dest) e.g. Source IP 192.168.10.56 and destination IP (A.B.C.D) and upload data size. But I am facing problem for Downloading details e.g. Src IP (A.B.C.D) and it is showing my destination ip (x.x.x.x)
Deploying Patches - Not Applicable
Hi all, I'm new to this forum, and relatively new to Desktop Central and deploying patches. I am going through the Critical patches which have not yet been approved. I have set up a VM to test the patches on before I roll them out to other machines, but when I try and push any Windows updates out, I get: "Patch is not applicable for this target" I thought it may be because I don't have any other installs on the machine. It's very basic, only has Windows SP1 on (Windows 7) but cannot seem to work
ServiceDesk Plus 9102 Released
Dear Users, SDP 9102 has been released and can be downloaded from the URL below https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9102 SD-60318 : Request reply/forward notification window sends an email even when the Cancel button is clicked. SD-60229 : Duplicate requests are created in IE8, after clicking (single click) the save button. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
API Test Page not working
Hi @all, I found this documentation https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html but the webpage to test the API ( http://<server>:<port>/ html/APICall.html) does not working/exist. Does anybody know whether this documentation concerns to the actual SDP release??? If so is there something special to configure to get this working? Thanks in advance Christoph
Set task owner on request create
Hello. Is there any possibility (custom script?) to set task owner in request when I have to set specific task owner to specific user group. For exmaple: Requester group: ERT Task name: Verification if requester group = ERT -> Set task owner (task name = "Verification") = AAA group if requester group = ADF -> Set task owner (task name = "Verification") = CCC group How Can I do it?
unable to connect to server when trying to download apps
Please help
transfer only tickets to new server
Hi, could you help, we wont transfer only all tickets without configuration current program to new server. Is there any method to do that. We try transfer data with help backup file, but result this procedure was copy all configuration to new server. Good result for us will be transfer only information about tickets in read only mode like archive and nothing about configuration previos server. Curennt version SD 9045 with MS SQL 2008R2 server. Thanks for reply.
automatic e-mail fill parameters
Hey guys, is there any possibilty to name some variables / parametres that fill in details like names etc automaticlly. especially for service requests relating to a new employee. For example you edit the request for a new employee joining the company soon and add all the stuff he /she needs - hardware software etc. This Details should be and will be send to a technician / approver and so on. the best way would be that there will be a mail to an extern who sets up the hardware and in this mail this
Ticket number missing in All Requests
I'm looking for Ticket # 2244 in All Requests (sorted sequentially) and I can see 2243 and 2245, 2246, etc, where is 2244? Is there a database of all ticket #'s created and their status? Will it tell me if it was deleted, merged, etc?
Opmanager Failover
Hi, I am running a opmanager server without failover for over a year. I now feel the need to have a faiover in place. Can you guys please point me to documentation on op manager failover setup. Can I have one more instance of op manager running on the failover machine.
Change Stage
I wanna add new "Change Stage". İs this possible at next releases?
Task Assigning
We have a template setup for New User setup requests that consists of about 8 tasks that need to be completed. A feature that would be nice would be the ability to assign tasks to the owner of the request. This would save us from having to go in and set tasks to that owner manually. So basically I would like to see an option under Owner to be something like $requestowner$ as well as a list of all the technicians.
Requesters sees a diferent fields order made on Incident Template
Hello all, Im facing a problem and I would like to anyone may help me... I have created many templates and ordered the fields grupping them by meaning... BUT all requesters sees a different field orders. As the example attached, field "Telefono" was build in Templates to be under Requester Details, and when we login with a Request user, we see the field "Telefono" under the Incident Description... Has anyone faced this problem already? Anyone knows how to solve? Thanks in advance, Camila F.
Add cost to asset's cost from add work log in requests
Hi Dears is there any way to add automatically cost of technicians works on the asset from the work log of the request to asset cost? I want to add total charge of request on repair of the asset on the cost of the asset. how i can do it? Best Regards
Error on site
Hello, I found error in page http://beta.servicedeskplus.com/html/adminguide/api/request-operations.html#Requests On Page <operation name="GET_REQUEST"> must <operation name="GET_REQUESTS">
Resource Info
I wanna customize resource info.For example; I have dropdownlist and textbox. I wanna this if first option selected textbox has to visible else textbox has to invisible
Upgrading Problem
Hi; My version 9.0. build 9048 and i'm trying upgrade to v.9.1.I downloaded this option( https://www.manageengine.com/products/service-desk/service-packs.html ). But i saw " patch can be applied only over 9100 build. incompatible service pack ". What should i do?
Why we are currently not upgrading to the PRO version of ServiceDesk Plus
Hi guys, Thought I'd share some feedback as to why we are looking at putting in Spiceworks for Asset Management rather than upgrading to ManageEngine Professional. Basically it comes down to administrative overhead associated with your price structure. For example, lets say we currently have 500 nodes on our network and we purchase a 500 node license, by nodes I mean servers, switches/routers/etc, workstations, laptops, VoIP phones (??), and printer/scanners. Under the current licensing this would
ServiceDesk App
Morning All. I'm having a little trouble logging in to the ServiceDesk app on an iPhone? All I keep getting is the Request has timed out when it comes to me logging in. Just wondering if anyone else has had this problem, and if so, how did you overcome it? Also has anyone had any success in using the app at all? Reading the reviews on the app store, it's all a bit hit and miss by the looks of it.
Sending SMTP problems
Hello all We have moved to google apps and we receive email perfectly fine, but when we try and send email we just get an error, failed to send. We change the port to 587 and also use authentication, but we just get the error on sending any email. Any ideas?
Put Request on hold status via email
Hi All. I have a problem. I can not change status request vie email command to status on hold. Status Closed, Open etc. work fine, but when send mail like this @@OPERATION=EditRequest@@ @@RequestId=5@@ @@RESOLUTION = Test res@@ @@STATUS = On hold@@ SDP 9.1 Build 9100 create new request insted update Request number 5.
SupportCenterplus 8.0 Released
Dear Users, We are glad to announce the new version of SupportCenter Plus - SupportCenter Plus 8.0, which comes with new features and lots of bug fixes. Customers can download the hot-fix from the below link https://www.manageengine.com/products/support-center/service-packs.html The list of new features and issues fixed is available in the below read me link. https://supportcenter.wiki.zoho.com/ReadMe-V3.html Regards, Siddik
Search
For a period of time the search functions have not been working properly. Trying to search on a name and while the ticket may come up, the contact will not come up. Sometimes nothing will come up. This includes searches by name, email, or phone number. If you try to search in Contacts the name will not come up either. Sometimes the best luck has been to go to requests tab and search from there and then the odds are better that you can find this contact. We have found re-indexing has helped,
Sample Costume Menu
Hi, I am intrigue by this functionality costum menu. I want to learn how it works and can you please give me a sample of working costume menu. and what type of additional menu I can add.
User Configuration
I have a couple questions about Connecting OpManager Through AD. I have set up my Windows Domain and I have set up the Pass-through authentication. I'm able to log in with my domain credentials after I add it as an AD User. My question is I thought the check box for "Enable Auto Login" would allow the groups I designated to log in with the access it was assigned in. This doesn't seem to work, the only users that can log in are the ones I set up as users in the system. The other question I have
ServiceDesk Plus 9042 Released
Dear Users, ServiceDesk Plus 9042 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9042 SD-56514,SD-57537 : Approvers configured in the service templates are removed automatically. SD-58426 : Able to configure a service request approval stages in a template without any approver. SD-58425 : Clear button not working properly in the stage approval addition popup of the
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