Duplication of request and notification email for cancellation
Greeting My name is Taleb kindly would you assist me on this : I have 2 qustion : 1- The end user does not receive a notify email when the request is cancelled , despite it is marked ? 2- Can not duplicate 2 or more incident and the "Duplicate Reque st " option is disappear ? Best Regards
Owner Information for machines
I have been trying to tidy up the list of machines in my SoM and cannot seem to find a way to Add/Edit the owner of a machine. Had a quick look through guides online but nothing explains how to add/edit owner information. Can someone point me in the right direction please? Thanks
Is there a way to copy all items from one subcategory to another?
Issue is we have a long list of items that I would like to associate with a newly created subcategory (as they are with other subcategories). Is there a group select instead of having to add each one in manually?
ManageEngine Upgrade Failed from 8.0 to 9.1
Hi, We are upgrading our ServiceDesk from version 8.0 to 9.0. Old Setup: OS: W2K3 ServiceDesk: Version: 8.0.0, Build: 8022, DB: mysql New Setup: OS: W2K12 R2 64bit ServiceDesk: Version: 9.1, Build: 9105, DB: postgres We have already backup the data from old version. After installed new version, mysql has been installed manually and changed the DB. Later trying to restore data, but failed and getting below error- Please wait extracting backup file *********************************************************************************
OpManager V11.5
Hello, I must be overlooking something simple, but I cannot find out how to exclude a specific switch interface from polling in OpManager. In many cases on my switches I have ports that are administratively shutdown from the Cisco command line configuration. In OpManager these ports are reported with a status of "Critical" or "Trouble" How can I set these unused interfaces in OPManager so they do not report a critical or trouble status? Regards,
Specific Interface Monitoring
Hi Friends, I have Juniper 1440 device, which have more than 10000 interfaces. Apart from this 10000 interfaces, I need to monitor only 10 to 20 interfaces only. But the selective interface is not listed in MIB browser. * Here we are receiving only 1000 entries in the output. But we have more than 10000 interfaces * We need to monitor the below selective interface. But this interface is not listed in the above output. Please share your knowledge how to monitor this selective interface. Thanks.
Importing From AD
We have just purchased SD Plus and i am in the process of configuring this, can anyone please assist and let me know how to import all of the AD users into SD+ as users, do i need to have AD Manager to do this,
CPU Utilization not monitored
I have a windows 2012 machine which I ma monitoring through WMI. I am seeing data for all parameters except for CPU Utilization. Any help on this ?
CSV export - dates are in general format
Hi team, When exporting a report to a CSV or Excel file, any date field comes through as general text and not as an Excel date. Is there a way to ensure a spreadsheet export contains dates in date format?
Can i add estimate hours to the task?
Hello - I need to add estimated hours to the task. Is it possible to do that? Regards,
SDP+ New Rich Text Editor problems
Guys, Unbelievable, it took you guys more then a year to develop a brand new 'rich text editor' en it still (excuse my language) sucks! I've started a brand new solution. I typed this from scratch with the editor (no pasting from word or any other sources thus). I didn't change to other fonts: i only used bold text and hyperlinks within the document on the editor. Numbering lists don't work (numbers simply don't appear). Bulleted lists do work fine. Text between hard enters (returns) jumps awkward.
Desktop Central report not returning proper data and scheduling
Hello, we have a report that should run every Saturday for Recently Installed Software at 02:00. It runs, but does not include data for the whole week, just that day that the report ran. It used to run for the entire week, so something changed a couple of months ago, just don’t’ know what. Also, I tried to simply recreate the report under a different name, but the scheduler will not save the date and time. We recently lost our Desktop Central admin, so I’m learning on the fly. Any help is greatly
Report showing the incident backlog for specific group
Hello team, i will really appreciate some help with generating report which shows the backlog of open incidents on specific date in the past. As example the info i need will be something like: the number of open incidents we had on 12.07.2015 for specific Group. Its a bit urgent and any help will be much appreciated!
Custom reports
I am trying to figure out how to create a report to identify hosts that are missing a certain application or running service. I can create a report to show services or applications not like X. however that shows every service on every box and creates a huge report. All i want is a machine name missing a certain application or running service. I know i can run a report to find what boxes is running X then run a report on all boxes and compare via excel but I was looking for a way to just do it in
[SOLVED] API - Post method doesn't work
Hello, still no luck using API I fill a web form according to your documentation and send queries. GET, delete methods work ok, but I can't append any data using POST or PUT. Attach 1: "Invalid operation" error Attach 2: Mandatory element account not found. But account is on its place. How does it work?
Cant start manage engine desktop central.
I can't start Manage Engine Server. I am stuck at Service Status: Starting. It stays there forever without proceeding. I need your help please!
SQL report for Backup Schedule details
Can someone provide me an MS-SQL query to output the Backup Schedule details? I'm looking for it to contain the following: Enabled/Disabled Every x days At x time WHo to notify when backup fails (email address) Backup type (database an/or File attachments) Backup Location Retain x amount of backups This would be super helpful for a dashboard I an writing. Thanks
Free Windows Health Monitor or a real time monitor
hi How I can change Refresh Interval under 5 min in Free Windows Health Monitor or a real time monitor thankes shuki shuki@eldan.co.il
MDM Best Practice
Hi, I am just looking for a bit of guidance/best practice of implementing the MDM in a live working environment. We have the both the Service Desk Plus software, OpManager and AppManager running on the 1 server within our domain. My question is, should i install the MDM on the same server? Or would it be better practice to build a new server, put it in the DMZ and install MDM on this, seen as devices will need to contact the MDM server from the outside world? Are there any potential issues with doing
Customise the yellow "summary" box in the Request screen?
Hi, I am looking for a way to flag VIP users in the system. I was wondering is it possible to edit the fields that are displayed in the yellow "summary" box in the request screen so that I can add the "user type" field? Thanks in advance. Ruth
Solution "Last Updated On" Time Gets Updated When Solutions Are Viewed
After upgrading from 9.0 build 9016 to build 9048, I noticed the 'Last Updated On' of solution shows the timestamp of when the page is opened. This only occurs to solutions which have never been updated in build 9016, or the ones with '-1' in the 'Last Updated On' column. 'Last Update On' is set to now() the first time such a solution is viewed, and it stays to that time until someone really modifies the solution. It used to show the same time for 'Last Update On' and 'Created On' when the solution
is subscription based pricing available ?
Hi, Is there an option of subscription based pricing for "network configuration manager" tool ?
Is there any way to set a field in a service request template to be read only?
I created a custom field called Service Name and default it to the name of the service in the template for each service. I use this field for reporting and request filtering. But I see that occasionally someone will edit the text in this field, which I don't want them to do. Is there some way to define a field to be read only, it can't be edited?
Issue with search option
Hello, When I make a search using subject, the SD just return requests until April/17/2015, recently request does not return. For example: But I have request newer
Destination OU in CSV?
Is it possible to specify a destination OU in the CSV file during a bulk import?
Import users from AD - duplicate entry
We have problem with importing users from AD. We have users in our SD DB. When we want to update users (requesters -> import) we have (in serverout): Violation of UNIQUE KEY constraint 'CIRelationships_UK'. Cannot insert duplicate key in object 'dbo.CIRelationships'. The duplicate key value is (9145, 37043).| About 200 errors while importing.
ADManager Plus - Error while creating mailbox
Hi Team, At the time of user account creation using AD Manager Plus, I received an error stating " Only legacy mailbox is created, Could not connect to the Exchange Server. Click here to troubleshoot." The user account has been created successfully however there is no Mailbox created. Post which, I attempted to create user mailbox using the option " Create/Archive User Mailboxes " but then received an error stating " System.Management.Automation.RemoteException: This task does not support recipients
Blank Resolutions
I noticed today after I had edited my default Incident Template, any new request already has a resolution. This resolution is always blank. I think it has something to do with the request template but I am not sure where to start with this. Has anyone else experienced this or does anyone else no how to remove it?
Overdue Violations
Hi, Trying to understand how the 'Overdue' violations are reported. We have two main SLAs we report on; 1 - First Response 2 - Resolved On Time If the call is with Technician 1, and the first response SLA is missed, it records in the call history. Say the call is passed to Technician 2 after the first response SLA is missed and technician 2 closes the request, then on the report we run monthly, shows the violation against Technician 2, which is incorrect as the violation occurs when the call is with
Desktop Central 9 Post-deployment activity script not executing properly
I am using the software deployment feature of desktop central 9 to deploy a software MSI package. The software itself installs without issue through Desktop Central but I have a script set to run in my post deployment activity that is not working as intended. The script is supposed to launch the program after it has been installed. If I run the script from the local computer or even the network share myself it opens the program as intended but when it is executed through Desktop Central it does not.
Desktop Central 9 Post-deployment activity script not executing properly
I am using the software deployment feature of desktop central 9 to deploy a software MSI package. The software itself installs without issue through Desktop Central but I have a script set to run in my post deployment activity that is not working as intended. The script is supposed to launch the program after it has been installed. If I run the script from the local computer or even the network share myself it opens the program as intended but when it is executed through Desktop Central it does not.
More than one repository
Hello, I am fairly new to Desktop Central. I have 2 domains and the agents are properly talking to them. I currently have a software repository working on one domain. I would like a separate one for the other. I see the option to pick the path but it doesn't seem like I can pick more than one. Could anyone guide me through the correct steps? Thanks
Amend ownership of scheduled reports
When I create scheduled reports, other administrators are not able to see them, edit them or stop them. This is a pain for clients for whom I have set up scheduled reports and their requirements change over time as they mature. Am I missing something? James Gander Gander Service Management IT Operations and Service Management Consultancy
Automated Deployment configuration reporting 'not scanned'
Hi, I've been using the automated deployment for some time now and its been working, for the most part, okay. That is until recently when the patch database lost sync with manage engine (our ISP blocked our NTP server for reasons known only to them... which through our server times out of whack). After fixing that issue, I went back to leaving our automated deployment to run but I soon found that when I added new machines to the deployment configuration, they where being ignored so I deleted that
Fetch Mail Process Stops
We recently upgraded ServiceDesk Plus to 9.1 Build 9105. Since doing the upgrade, the fetch mail process will just stop for no apparent reason. Once you restart it, it may stop again in a hour, a couple of days or anywhere in between. Nothing has changed in our email server (Exchange 2010) or network. Is anyone else seeing this issue? Thank you, Carey Durbin Corporate Information Technologies Manager Bridgestone APM Co.
Difference between visions
Hello, I got a problem. The form fields are showed full filled only in "User vision". for support team members the fields are blank as show ed in the pictures User vision: Support team member vision:
Problem while downloading the patch from the server with error : 404
I get this error when I am trying to install patches on PC's I cant find out what this means no help for 404 error code
Patch Tuesday update for August- 2015
Hi Team Greetings from Desktop Central Technical Support. Here is a Patch Tuesday quick update for August, 2015. New Security Bulletins : Cumulative Security Update for Internet Explorer (3082442) - Supported Vulnerabilities in Microsoft Graphics Component Could Allow Remote Code Execution (3078662) - Supported Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3080790) - Supported Vulnerabilities in RDP Could Allow Remote Code Execution (3080348) - Supported Vulnerability in
User Management Service Catalog Issues
I have been tasked with re-vamping our new hire forms now that we have MESD+. I found the Service Catalog and was very grateful to find the User Management section. I immediately found the new hire form and edited it to fit our specific needs. I found the workflow and added an approver and feel like I'm on the right track now but I have an issue. We want tickets or tasks to open once the request has been approved based on the results of certain fields in the form. We're a SOX compliant company
Java update, process busy
When deploying the latest Java patches, a lot of clients indicated they were unable to update because the process was busy even after restart with no one logged in.
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