Java update, process busy
When deploying the latest Java patches, a lot of clients indicated they were unable to update because the process was busy even after restart with no one logged in.
Scanning Hyper-V hosts
Hi SDP Team, If i scan my Hyper-V host with domain admin credentials, shouldn't it list all my hyper-v virtual machines also automatically upon scanning the host? In my case the host is scanned succesfully, but none of the vm's get listed. Offcourse i can add them in manually. With regards, Sven
Asset Management Queries and Enhancements
1. How the delta scan works in ServiceDesk Plus agent ? 2. In Scanned software the manufacturer details are not normalized. Please see the screen shot below 3. How software licensing works under these circumstances? 4. Are there plans to have a universal agent for both Desktop Central and ServiceDesk Plus ? 5. Any tentative date on barcode scan in ServiceDesk Plus
Servicedesk technician not receiving all e-mails
Hi. We have 4 technicians with similar roles and rights. When a new request is created, email notifications flow should follow the rules below: All techicians receive a notification that a new request has been created (this works OK) All techicians belonging to a group receive a notification, when the request is assigned to that group (this works for all, but one technician) A technician receives a notification when a new request has been assigned to him (this works OK) Ok, so in a working scenario
Auto Assigining Technician After Requests Being Unpicked for X Hours
We are team of small groups (10 support members) and usually tickets are picked within a reasonable time. Yet, occasionally, tickets are left unpicked and I have set the ServiceDesk Plus to send notification to the group, but this does not guarantee the ticket pickup. So, instead of the notification mail, I would like the SDP to assign a technician automatically when a ticket left unpicked for a certain time. Let me know if this is already available. Thank you.
Windows OpManger SSH script
I want to create a script that we can execute when a VPN connection stalls. We monitor remote devices via VPN via their private IP, we have the public IP defined in the notes of the device as " Static WAN IP" Here is what I'd like to do. 1: On a missed poll I'd like to ping the private IP that is the primary IP of the device in OpManger 2: If that fails Ping the Static WAN IP we have defined in the notes 3: If that is successful then ssh to the VPN concentrator and clear the IKEV1 session using
Possible to run systernals autologon as PW reset listener
Hi, is it possible to use systernal's autologon.exe cmd line to update the oldPW with the new PW with something like ( Autologon.exe %ACCOUNT_NAME% %RESOURCE_NAME% %PASSWORD%) ? Does it need to be inside a script to run? Any ideas or examples would be appreciated!
Need help on a report for tracking asset receipts
Good Morning, Our internal Audit team has asked for a report that does the following: "A report should be developed showing assets received and the names of the Technicians receiving those assets" We are currently on SDP v 9.0_9039 using MSSQL. Any help is appreciated.
Report Support Rep query
Hi all, I've been trying to get this down pat and can't quite grasp it - I'd like to run a report which will provide me with a listing of the support reps, their number of opened and closed tickets for the month and there total number of tickets remaining open at the time of the report. Any assistance would be greatly appreciated :-) Cheers!
Graphs on custom widgets get squashed when there are a lot of technicians listed
Good day, Graphs on custom widgets get squashed when there are a lot of technicians listed. Please fix this. (Please see attached) Kind regards Renier
Remove input keys buffering
Hi, I am new to PMP and noticed that whenever I open an ssh connection to a server my inputs are buffered then dumped on the screen. Is there a way to remove this feature? the delay is really annoying especially when you have some good amount of commands to run. Thank you, Elie
Mail Fetching problem
Hi, I am having problem fetching emails from exchange 2010 pop3, suddenly servicedisk starts fetching emails as request but without mail body and it does not delete the fetched mail from the mail inbox so it always adds the same email as request and without email body, I am forced to delete the email from inbox manually and then the same problem happens with the other email in the inbox, I read the Serverout log file and there is something on the log that says: Problem in process mail content java.io.IOException:
One technician we can't modify the Roles assignment - Its not available to make changes
Hello, One of the technician we can't modify the Roles assignment. Its not even available as a selection to change. Also, the selection box to change it back to Requester is also not available. How to do I fix this?
Problem with Upgrade PMP from 7101 to 7500 im getting an error saying Error Occured... Uninstalling
Hi, when im trying to Upgrade PMP from 7101 to 7500 im getting an error saying Error Occured... Uninstalling. Looking in updatemgrlog i see: [com.adventnet.persistence.UpdateManagerUtil] [INFO] : Data directory change permission steps skipped [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed [com.adventnet.persistence.PersistenceInitializer] [INFO] : Reading .\conf\database_params.conf [com.zoho.framework.utils.crypto.EnDecrypt] [SEVERE] : Encryption failed [com.adventnet.ds.DefaultDataSourcePlugIn]
PMP : Passwords are not shown in all views
Hi, i have a resource with a couple of accounts below. in the view "all my passwords" some accounts can be edited and some not, also for some i see the password when i click on ***** for some not. I am the owner if the resource and all privilegs are set. the same item, i can't access under all my passwords, is shown and accessable when i search for it or if i put it in my favorites. Why does it work in one view but not the other ? Anyone who has the same problem/error ? Regards, Alex
Windows agent can not start
Dear all, My PMP server is installed in Linux .When I install the PMP agant in the Windows server .The PMP agent can not startup .Below is the log : PMPAgent.log PMP Logs: Agent started PMP Logs: Agent started PMP Logs: Agent started PMP Logs: Agent started I have also installed the ServerCer.cer in the Windows server .When I try to start the service in the Windows services tap ,below error is showed : error 1067 : the process terminated unexpectedly . Below is the agant.conf : ServerName=localhost.localdomain
Audit
I want to audit my firewall but I don't know how to manipulate the firewall analyzer any hep? thank you
ADSelfService Enroll.hta
What permissions it should have an account to download it to ADSelfService Enroll.hta to SYSVOL, where it is described in the documentation?
How to migrate from MySQL to PostgreSQL?
Hi, As I don't find it, is it possible to have the procedure to migrate from MySQL to PostgreSQL for DesktopCentral? Thanks, Sylvain.
Remove ability to close a request with a blank resolution
Good day, Currently one is able to close a request with a blank posted resolution. Please resolve this. Kind regards Renier
Report query average timespent on request
Hi I am using SQL 2008 R2 as our SCP DB. I have a SQL query working in SQL but not in SCP. Here is the SQL query. select GroupName , Count ( WorkID ) "No. of Tickets" , ( select CONVERT ( varchar , DATEADD ( ms , AVG ( ElapsedTime ), 0 ), 108 )) "Average Elapsed Time" From ( SELECT queue . QUEUENAME "GroupName" , wo . WORKORDERID "WorkID" , wo . TIMESPENTONREQ "ElapsedTime" , wo . COMPLETEDTIME "Completed Time" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo . WORKORDERID = wos . WORKORDERID
Service Request spawning multiple work orders
Is it possible to configure a workflow in the service catalog to spawn multiple work orders. Example. I have a form configured for our HR department to fill out whenever there is a new employee coming in. When they submit that form is it possible to have it spawn multiple requests. 1 for AD Account Creation for access management group 1 for E-Mail creation for exchange group 1 for telephone assignment and install for Telecom group etc. I know other applications I have used have this ability.
Moved and deleted reports
Hi all, Apologies if this seems obvious but I am relatively new to AD Audit plus. I am trying to track down what happened to a lot of files that have disappeared. When running a server based report for both files deleted and files moved I get the same results. Does this mean they have simply been deleted? The moved files report is simply because they have been moved but never actually placed elsewhere? I haven't found any records to say the files have been created elsewhere. Thanks for any help.
Only 1 SSID is visible in Netflow version 11.5, 3 SSID from WLC being enabled.
Hi ManageEngine, As we are testing with the beta release for version11.5, we can now see flows coming in but only for 1 SSID in which we enabled 3 SSID for monitoring, Appreciate any feedback coming from you. Thanks, Ryan P.
One user who is a technician isn't showing up as a requestor
This prevents us from being able to cc him when replying to requests he needs to be notified of. He shows up in the database properly: user_id | first_name | name | status | ciid | technicianid | ciid | ciid ---------+----------------+--------------------+--------+------+--------------+------+------ 505 | Last, First | redactedname | ACTIVE | 588 | 505 | | 588
URGENT PLEASE HELP : Unable to add windows server
Hi, I was successfully able to add some windows server for monitoring, however, 2 of my servers are coming under unknown category. These 2 servers are restricted and are in different subnet. I have my NOC team opened port 135 and 445 for WMI, but still I'm unable to add these servers in OP manager. FYI: I can ping, telnet these servers from the monitoring server. Please help me out with this.
SoM - add computers - nothing happens
This has been present for at least a couple of patch versions. In the Scope of Management screen, if I click Add Computers, I see my domains. If i click Select Computers beside my domain nothing happens when usually there's a pop-up with a list of computers available. Due to this I can't remotely add the client to any machines. I've tried it in Firefox 39.0.3 and IE 11. I've cleared cache, nothing, pop-up blockers are off.
Desktop Central MDM access path
Hello, We are actually testing the MDM integrated with DesktopCentral. Could we know what are the access path used by an IOS device to communicate with the Desktop Central MDM? The idea is to restrict (by whitelisting or by blacklisting) the remote access on the Desktop Central server (which is accessed by reverse-proxy), so nobody can access the administration of DesktopCentral and so the mobile users can still fully use MDM. Thanks. Best regards, Sylvain
Announcement at logon
Is it possabel to config an announcement to appear at every logon? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Report of specific OU users that includes MemberOf and logon / password expire info
Hi all, I'm a newbie and am hoping I've just overlooked something obvious. I need to generate an automated report that: 1) allows selection of a specific OU group 2) finds all Active members of the selected OU group and then prints out: - Display Name - SAM Account Name - Member Of - When Created - Last Logon Date - Days since password set - Password expires in It would be a dream come true. Please tell me it's possible! Chopkins
Email not Fetchin
Hi: We are having issues with our software. since Friday the emails that reach the tool don't convert to tickets. We are connected to a exchange, Your Version : 9.0 Build 9036 <system_info> <os_name>Windows Server 2008 R2</os_name> <os_version>6.1</os_version> <drive_name>D</drive_name> <free_space>31629447168</free_space> <ram_size>4294967295</ram_size> <db_name>Microsoft SQL Server</db_name> <db_version>10.50.1600</db_version> </system_info> the database is SQL thanks for the support
RADIUS for SD+ or Desktop Central?
Do you support RADIUS for 2 factor (RSA) authentication to either of these systems? Google didn't help much on this topic (I fear that it's because there's no support for it). I am most interested in it for Desktop Central, because it carries the ability to manipulate various systems on the network and a compromised technician's account could be extremely problematic.
Bar Code Device
Dear Support, Can we Integration Bar Code Device and Bar Code Printer with ManageEngine Helpdesk System? if yes Can you please tell me how?
API100 Operation not allowed. Authorization failed
Hi All, when I want to import my users from my AD with "manage engine service desk plus" software, I can't and I can read this : API Exception got : <?xml version="1.0" encoding="UTF-8"?><ZohoAPIError><error code="API100" message="Operation not allowed. Authorization failed"/></ZohoAPIError> I provided my admin account to the login detail and domain admin for the LDAP, I can see my users but the import failed. thanks.
vCenter v4.1 Windows - OpManager 11.6
Hi, I've just installed OpManager 11.6, clean installation. I have a VMWare v4.1 virtualization farm with 7 hosts 1 vCenter Windows 2008R2 SP1 I have a new VMWare v5.5 farm (4 nodes) with vCenter Appliance 5.5 I've successfully Add my vCSA 5.5, found 4 nodes, and a lot of VM's But, I've tried several times, different options to ADD the vCenter 4.1 (Windows) and nothing happens. It is another big disappointing with OpManager, with every release, so many BUGS, dealing with issues. Hopefully, get a
Monitor interfaces router cisco using ICMP
Hi everyone. I want to monitor 2 interfaces ( one is FTTH internet , one is leased line ). I've used Solowind to monitor that. Name IP status FTTH_LIne x.x.x.x Available LL y.y.y.y Avilable I plan to use opmanager instead of using solarwind. Can someone guid me how to do that. Thanks you. I've searched but cant know how to configure monitor interface using ICMP in Opmanager.
How to make report show comment wording as input while change become on hold status
Dear Sir We really like the feature input comment when technician change status become on hold or stop timer of incident. May I know that how to make the report can show that comment or have any field to select then show in the report? BR, Noppadol Bilsman
Centralized Alarm Management tools for Free!
Hi Folks, We are happy to announce the release of ManageEngine AlarmsOne, a Free Alarm Management tool in the cloud. AlarmsOne seamlessly integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project Management. It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. Major Features: Consolidates and intelligently groups all alarms based on host, network device, application, database,
Location field in asset table
Workstations, printers and other assets have "Location" field that one can specify when entering new asset (workstation, printer, etc). However, this field is not available on asset list - column chooser does not have this field available to select. Please add field "Location" to column chooser for any asset list (printer, workstation, etc). Thank you!
Access Rights (Roles)
Dear Support, I added Closing of ticket under "Edit" on roles and the technician were able to close the ticket. However he is also able to modify the request template used. the category and other fields. it should not work that way since I only allow the technician to close the ticket. There should be a way also to allow technician to only edit some of the fields but not all. because if our tracking and distribution team already set the template, category and other fields. we don't want the technician
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