Email not Fetchin

Email not Fetchin

Hi:

We are having issues with our software. since Friday the emails that reach the tool don't convert to tickets.

We are connected to a exchange,

Your Version

: 9.0 Build 9036

 


<system_info>
  <os_name>Windows Server 2008 R2</os_name>
  <os_version>6.1</os_version>
  <drive_name>D</drive_name>
  <free_space>31629447168</free_space>
  <ram_size>4294967295</ram_size>
  <db_name>Microsoft SQL Server</db_name>
  <db_version>10.50.1600</db_version>
</system_info>



the database is SQL

thanks for the support

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