The request description returned is different from what I expect when I retrieve it using REST API operation GET_REQUEST using C# HTTPClient.

Ex)

Request Description as appear in the browser

I need some help with the printer driver.

Request Description returned with API

I \r\nneed \r\nsome \r\nhelp \r\nwith \r\nthe \r\nprinter \r\ndriver.

This will look like below, except for the extra line break HTML paragraph tag adds in this text editor.

I

need

some

help

with

the

printer

driver.

Other operations, such as get conversaion, get notification, and get resolution works fine.  So, I suspect this is a bug in the ServiceDesk Plus REST API.

My ServiceDesk Plus is version 9.0 build 9048.